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Crowne Plaza Hotel Chicago O'Hare

3.5 out of 5.0

Recent guest reviews

Location is great The hotel was outdated. Rooms can also need updating. Asked the front to have the sheets changed because there were traces of lipstick (don't mind lipstick but would like to know who's it was) and to my surprise they were not charged. One of the housekeeping staff was nice enough to do it when asked. There was a police presence in front of the hotel and inside the lobby. When i asked the front desk they did not answer honestly. Last day there was a protest in front of the hotel and when we found out why we were very disappointed for not disclosing the information to their guest. That made the stay there feel uncomfortable mostly because dishonesty.

This is a large hotel in good shape. The pool is nice. The fitness room is top notch with new equipment. I had a problem with paying $25 to park overnight. This hotel is somewhat near the Chicago O'Hare airport. There are dozens of hotels near, all with large parking lots. Why do guest need to pay for overnight parking? It should be included in their room cost. Also, the closest parking lot was not even available to guests, due to malfunctioning gate or something. So I had to check in, go back and move my car to another parking lot which involved going back on to the streets and driving around the block. Not convenient. So if the hotel is going to stick it to guests with a $25 parking cost, at least have the nearest parking lot available for the guest.

Need to work on cleaning or changing floor carpet.

It was a really nice hotel. Beds were extremely comfortable. Room was very nice and clean. Location is within walking distance of restaurants and it's directly across the street from the Rosemont Theatre. My only complaint was that the "late night room service" was pre-made cold sandwiches that you had to walk down to the lobby to get yourself. That is a marketplace, not room service. Also, they overcharged my daughter and it cost me $20 for one cold sandwich.

Some parts seem a little dated. Rent a microwave, no. No spa. Pretty quiet considering location. Printer broke so no boarding pass. Resterant ok but limited menu.

My husband and I were at the Crowne Plaza for the 2017 Godzilla Convention, which was held there. The king room was well appointed, with a coffee maker, refrigerator, safe and free Wi-Fi. The bathroom was average. The hotel had a nice bar and a very good restaurant, that made stone-fired pizzas. We ordered an 8" and it was excellent. It also had a Starbucks and a breakfast that was included in the room price. It was a typical breakfast buffet, and the fruit was so good. The hotel featured a great pool and had a gift shop located as you went toward the elevators. I would definitely book here again.

The staff were excellent, accommodating our early arrival and making sure we were taken care of.

Convenient to airport and convention center. Nothing else in walking distance really. Pool is inside only and air conditioning is SKETCHY!

Very close to airport and Rosemont exhibition center with easy access to restaurants, etc. in the area. Good value.

Short stay with family. No problems at all. This review process keeps requesting more information.

Staff was super nice! Airport shuttle was free and super convenient for a first time visitor. Rooms were very comfortable and clean. I would definitely stay again.

We had a great stay and the hotel staff was amazing. The hotel was very clean and was very close to the convention center.

The room was a corner room and it was very cold! I was uncomfortable and could not sleep. So I wanted to cover myself with a blanket but the blanket in the room was so thin that it didn't work! I am a person who does not complain, so I didn't call the Front desk about it. I had an early morning flight the next day, a very long flight and I just folded the thin blanket, made it double but still as the room was so cold I had a very uncomfortable night. This hotel does not even include breakfast! All other hotels in the area do. This was the first time I stayed at the Crowne Plaza, and I did not like it, and will never ever stay there again. My money was such a waste! I paid for it in advance, in the end was a victim who had a bad stay.

Very nice rooms. Staff could be a little more friendly.

Enjoyed my stay but would have like a microwave in room and more gluten options.

I felt like being at home away from home, except the bed was so much more comfortable than home. I couldn't wait to go to sleep each night!

You can park once. Walk to everything and get your parking validated at dinner.

I would totally recommend this hotel. I was there for a seminar, & really liked my room. It was clean, well taken care of, quiet, & the hotel staff were wonderful!

5440 N River Rd Rosemont IL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport shuttle
  • Indoor pool

Crowne Plaza Hotel Chicago O'Hare places you next to Rosemont Theatre and within a 5-minute walk of Donald E. Stephens Convention Center. This 503-room, 3.5-star hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi. It's near the airport and also a short walk from Fashion Outlets of Chicago and MB Financial Park at Rosemont.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


Rooms

Crowne Plaza Hotel Chicago O'Hare's 503 soundproofed rooms provide refrigerators, coffee makers, and free newspapers. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include safes, phones, and ironing boards.


Property features

Guests staying at Crowne Plaza Hotel Chicago O'Hare enjoy an indoor pool, a fitness center, and free WiFi in public areas. If you drive, self parking is USD 25.00 per night, or you can take advantage of the free airport shuttle (available 24 hours). The front desk has multilingual staff that can help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a business center, and express check-in.

Room options

Room, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 3

Executive Suite, Non Smoking

King 1 | Queen 2 | Sleeps 4

Standard Room

King 1 | Queen 1 | Sleeps 3

Guest reviews for Crowne Plaza Hotel Chicago O'Hare

Everyone (29) Business (35) Couples (24) Family (10) Other (12) Friends (12)
2

not as advertised!

Everyone

Location is great The hotel was outdated. Rooms can also need updating. Asked the front to have the sheets changed because there were traces of lipstick (don't mind lipstick but would like to know who's it was) and to my surprise they were not charged. One of the housekeeping staff was nice enough to do it when asked. There was a police presence in front of the hotel and inside the lobby. When i asked the front desk they did not answer honestly. Last day there was a protest in front of the hotel and when we found out why we were very disappointed for not disclosing the information to their guest. That made the stay there feel uncomfortable mostly because dishonesty.

By on Sep 19, 2017

3
Everyone

This is a large hotel in good shape. The pool is nice. The fitness room is top notch with new equipment. I had a problem with paying $25 to park overnight. This hotel is somewhat near the Chicago O'Hare airport. There are dozens of hotels near, all with large parking lots. Why do guest need to pay for overnight parking? It should be included in their room cost. Also, the closest parking lot was not even available to guests, due to malfunctioning gate or something. So I had to check in, go back and move my car to another parking lot which involved going back on to the streets and driving around the block. Not convenient. So if the hotel is going to stick it to guests with a $25 parking cost, at least have the nearest parking lot available for the guest.

By on Sep 18, 2017

3

close to airport but need improvement

Everyone

Need to work on cleaning or changing floor carpet.

By on Sep 12, 2017

4

nice hotel by rosemont theatre

Everyone

It was a really nice hotel. Beds were extremely comfortable. Room was very nice and clean. Location is within walking distance of restaurants and it's directly across the street from the Rosemont Theatre. My only complaint was that the "late night room service" was pre-made cold sandwiches that you had to walk down to the lobby to get yourself. That is a marketplace, not room service. Also, they overcharged my daughter and it cost me $20 for one cold sandwich.

By , from Kansas on Aug 20, 2017

4

nice airport/conv. hotel

Everyone

Some parts seem a little dated. Rent a microwave, no. No spa. Pretty quiet considering location. Printer broke so no boarding pass. Resterant ok but limited menu.

By on Aug 5, 2017

4

nice hotel, awesome location

Everyone

My husband and I were at the Crowne Plaza for the 2017 Godzilla Convention, which was held there. The king room was well appointed, with a coffee maker, refrigerator, safe and free Wi-Fi. The bathroom was average. The hotel had a nice bar and a very good restaurant, that made stone-fired pizzas. We ordered an 8" and it was excellent. It also had a Starbucks and a breakfast that was included in the room price. It was a typical breakfast buffet, and the fruit was so good. The hotel featured a great pool and had a gift shop located as you went toward the elevators. I would definitely book here again.

By , from Madison, WI on Jul 17, 2017

5

perfect location for events at the rosemont.

Everyone

The staff were excellent, accommodating our early arrival and making sure we were taken care of.

By , from Texas. on Jul 15, 2017

3

great hotel for airport/convention convenience.

Everyone

Convenient to airport and convention center. Nothing else in walking distance really. Pool is inside only and air conditioning is SKETCHY!

By , from San Francisco on Jul 10, 2017

4

very close to airport, good value

Everyone

Very close to airport and Rosemont exhibition center with easy access to restaurants, etc. in the area. Good value.

By on Apr 17, 2017

5
Everyone

Short stay with family. No problems at all. This review process keeps requesting more information.

By on Apr 9, 2017