Chicago Vacation Packages

Fantastic stay!! We had a wonderful time staying and playing at the Casino. Staff was excellent and helpful and waited on us hand and foot. Would stay here again over and over.

Convenient location.

Customer service here was nonexistent. I had a request, prior to check in. I contacted the hotel through Expedia and via email before we arrived, my concern wasn’t addressed. I mentioned it again at check in, they said they’d call me in an hour to let me know if they could accommodate me. Three hours later, I texted the front desk and received no response. After checking out, I emailed management and to my surprise, it’s been over a month and I’ve received no response. Additionally, our toilet in the room kept running and would only flush after multiple tries, so we called for maintenance. Maintenance arrives, we explain to him the issue, he blankly stares at us and says “So what do you want me to do?”. I don’t know, maybe do your job?? All in all, I was wildly unimpressed and would rather spend my money elsewhere.