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Hilton Chicago/Magnificent Mile Suites

3.5 star property

Choose dates to view prices

Photo gallery for Hilton Chicago/Magnificent Mile Suites

Exterior
Ballroom
Reception
42-inch flat-screen TV with cable channels, TV, pay movies
Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available

Explore the area

View in a map
198 E Delaware Pl, Chicago, IL, 60611
  • Place, 875 North Michigan Avenue
    ‪2 min walk‬
  • Place, Michigan Avenue
    ‪2 min walk‬
  • Place, Water Tower Place
    ‪3 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪25 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(255 reviews)
  • City view
  • 387 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Conference)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 1 King Bed, Non Smoking (Conference)

  • City view
  • 387 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Bathtub

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, Accessible, Bathtub

9.0 out of 10
Wonderful
(26 reviews)
  • City view
  • 387 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Bathtub

Minibar

Suite, Accessible, Bathtub

7.6 out of 10
Good
(9 reviews)
  • City view
  • 400 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking | Living area | 42-inch flat-screen TV with cable channels, TV, pay movies

Presidential Suite, 1 King Bed, Non Smoking

  • City view
  • 1194 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking (Roll-in Shower)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, Accessible, Non Smoking (Roll-in Shower)

7.2 out of 10
Good
(7 reviews)
  • City view
  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking (Roll-in Shower)

Minibar

Suite, Accessible, Non Smoking (Roll-in Shower)

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 400 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Non Smoking, City View

Minibar

Suite, 2 Double Beds, Non Smoking, City View

9.0 out of 10
Wonderful
(34 reviews)
  • City view
  • 398 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Mobility Accessible One Bedroom Two Double Suite with Roll in Shower

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Mobility Accessible One Bedroom Two Double Suite with Roll in Shower

  • Sleeps 5

View all photos for Executive One Bedroom King Suite with Lake View

Bathroom | Eco-friendly toiletries, hair dryer, towels, soap

Executive One Bedroom King Suite with Lake View

  • Sleeps 4

View all photos for Suite, 2 Double Beds, Non Smoking

Minibar

Suite, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(90 reviews)
  • City view
  • 388 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Superior Suite, 1 Bedroom

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Suite, 1 Bedroom

8.8 out of 10
Excellent
(8 reviews)
  • City view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Studio, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Studio, 1 King Bed

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 350 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Lake View

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Suite, 1 King Bed, Lake View

8.4 out of 10
Very good
(13 reviews)
  • Lake view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Accessible, Bathtub

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Suite, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(7 reviews)
  • City view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Suite, 1 Bedroom

8.6 out of 10
Excellent
(25 reviews)
  • City view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Superior Studio, 2 Double Beds

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Studio, 2 Double Beds

8.2 out of 10
Very good
(10 reviews)
  • City view
  • 400 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio Suite, 2 Double Beds

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Studio Suite, 2 Double Beds

9.0 out of 10
Wonderful
(54 reviews)
  • City view
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 1 King Bed, Non Smoking

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Superior Two Double Studio City High Floor

  • Sleeps 5

Superior One Bedroom Suite High Floor

  • Sleeps 4

Superior King Studio High Floor

  • Sleeps 4

View all photos for Two Double Studio Suite

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Two Double Studio Suite

  • Sleeps 5

Two Double Superior One Bedroom Suite High Floor

  • Sleeps 5

Superior One Bedroom Suite High Floor With Lake View

  • Sleeps 4

Mobil Access Superior King Suite with Tub High Floor

  • Sleeps 4

View all photos for Suite, 1 King Bed, Non Smoking, Lake View

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 1 King Bed, Non Smoking, Lake View

9.4 out of 10
Exceptional
(63 reviews)
  • Lake view
  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

One-Bedroom King Suite

  • Sleeps 4

One-Bedroom Conference King Suite

  • Sleeps 4

One-Bedroom Presidential King Suite

  • Sleeps 4

View all photos for Two Double Suite with City View

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Two Double Suite with City View

  • Sleeps 5

Alcove Two Double Suite

  • Sleeps 5

View all photos for One Bedroom Two Double Suite

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

One Bedroom Two Double Suite

  • Sleeps 5

View all photos for One Bedroom King Suite with Lake View

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

One Bedroom King Suite with Lake View

  • Sleeps 4

View all photos for Mobility Accessible One Bedroom King Suite with Roll in Shower

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Mobility Accessible One Bedroom King Suite with Roll in Shower

  • Sleeps 4

View all photos for Mobility Accessible One Bedroom King Suite with Bathtub

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Mobility Accessible One Bedroom King Suite with Bathtub

  • Sleeps 4

View all photos for Mobility Accessible One Bedroom Two Double Suite with Tub

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Mobility Accessible One Bedroom Two Double Suite with Tub

  • Sleeps 5

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About the neighborhood

Chicago

Located in Downtown Chicago, Hilton Chicago/Magnificent Mile Suites is next to popular attractions like Michigan Avenue and 875 North Michigan Avenue. The 345 rooms at this hotel include refrigerators, microwaves, and coffee makers.

What's nearby

  • 875 North Michigan Avenue - 2 min walk - 0.1 miles
  • Michigan Avenue - 2 min walk - 0.1 miles
  • Water Tower Place - 3 min walk - 0.2 miles
  • Northwestern Memorial Hospital - 5 min walk - 0.3 miles
  • Museum of Contemporary Art Chicago - 5 min walk - 0.3 miles

Getting around

  • Millennium Station - 2 min drive
  • Chicago Station (Red Line) - 10 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 48 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬3 min walk
  • ‪Garrett Popcorn Shops - ‬3 min walk
  • ‪Harry Caray's 7th Inning Stretch - ‬2 min walk
  • ‪Millennium Knickerbocker Lobby Bar - ‬1 min walk
  • ‪Cloudbar • 360 Chi•Ca•Go - ‬2 min walk

About this property

Hilton Chicago/Magnificent Mile Suites

At Hilton Chicago/Magnificent Mile Suites, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. Valet parking is available for USD 82 per night. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and concierge services. Additional amenities include conference space, a business center, and express check-out.
Guests can expect WiFi, wired internet, and 42-inch flat-screen TVs with cable channels and pay movies. Pillowtop beds sport Egyptian cotton sheets and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 6.95 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking within 0.5 miles (USD 62 per day)
  • Valet parking on site (USD 82 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 8 meeting rooms
  • 8,417 square feet of conference space
  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 1 building
  • 30 floors
  • Banquet hall
  • Built in 1990
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property enforces quiet hours from 11:00 PM to 9:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per pet, per stay, plus a deposit of USD 75 per stay
  • Pet weight must not exceed 75 lbs per pet
  • Service animals exempt from fees

Children and extra beds

  • Children 17 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for in-room wireless internet: USD 6.95 per night (rates may vary)
  • Fee for in-room wired internet: USD 6.95 per night (rates may vary)
  • Valet parking fee: USD 82 per night (in/out privileges)
  • Offsite parking fee: USD 62.00 per day (0.5 mi away)
  • Pet deposit: USD 75 per stay
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve access to the heated pool.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicago Magnificent Mile Hilton
Chicago Magnificent Mile Suites
Hilton Chicago Magnificent Mile
Hilton Suites Chicago Magnificent Mile
Hilton Suites Hotel Chicago Magnificent Mile
Suites Chicago Magnificent Mile
Hilton Suites Chicago Magnificent Mile Hotel
Hilton Chicago/Magnificent Mile Suites
Hilton Chicago/Magnificent Mile Suites Hotel
Hotel Hilton Chicago/Magnificent Mile Suites Chicago
Chicago Hilton Chicago/Magnificent Mile Suites Hotel
Hotel Hilton Chicago/Magnificent Mile Suites
Hilton Suites Chicago Magnificent Mile
Hilton Chicago/Magnificent Mile Suites Hotel Chicago
Hilton Chicago/Magnificent Mile Suites Chicago
Hilton Suites Chicago/Magnificent Mile Hotel Chicago
Chicago Hilton
Hilton Chicago
Hilton Hotel Chicago
Hilton Chicago/Magnificent Mile Suites Hotel
Hilton Chicago/Magnificent Mile Suites Chicago
Hilton Chicago/Magnificent Mile Suites Hotel Chicago

Frequently asked questions

Is free cancellation available at Hilton Chicago/Magnificent Mile Suites?

Hilton Chicago/Magnificent Mile Suites offers free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hilton Chicago/Magnificent Mile Suites?

As of Feb 22, 2026, prices found for a 1-night stay for 2 adults at Hilton Chicago/Magnificent Mile Suites on Feb 26, 2026 start from $100.88, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Hilton Chicago/Magnificent Mile Suites?

This hotel is situated in Downtown Chicago, just steps from Michigan Avenue and 875 North Michigan Avenue, and within a short walk of Lake Michigan. You'll also find Chicago Riverwalk and Millennium Park within a short drive.

Will I be able to park at Hilton Chicago/Magnificent Mile Suites?

Yes, valet parking is offered for USD 82 per night with in/out privileges. Accessible parking is also available for guests.

Does Hilton Chicago/Magnificent Mile Suites feature a casino at the property?

No, Hilton Chicago/Magnificent Mile Suites doesn't have a casino.

Will I find an indoor pool at Hilton Chicago/Magnificent Mile Suites?

Yes, this hotel has an indoor pool.

Is Hilton Chicago/Magnificent Mile Suites a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress as well as an indoor pool and wedding services.

Are there hot tubs at Hilton Chicago/Magnificent Mile Suites?

No, there isn't a spa tub at this hotel.

Does Hilton Chicago/Magnificent Mile Suites have a restaurant that serves breakfast?

No, Hilton Chicago/Magnificent Mile Suites doesn't have a restaurant that serves breakfast.

Will Hilton Chicago/Magnificent Mile Suites allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Hilton Chicago/Magnificent Mile Suites for a fee of USD 75 per pet, per stay. A deposit of USD 75 per stay is collected.

Does Hilton Chicago/Magnificent Mile Suites have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Hilton Chicago/Magnificent Mile Suites?

The closest major airport to Hilton Chicago/Magnificent Mile Suites is Chicago Midway Airport (MDW), which is 13.8 mi away (41 minutes by car). Another top airport is Chicago O'Hare Intl. Airport (ORD), which is located 18.4 mi away (48-minute drive).

Can I book a room with a balcony at Hilton Chicago/Magnificent Mile Suites?

No, there aren't any guestrooms with balconies at Hilton Chicago/Magnificent Mile Suites.

Does Hilton Chicago/Magnificent Mile Suites have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Hilton Chicago/Magnificent Mile Suites.

Hilton Chicago/Magnificent Mile Suites Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2523 out of 3824 reviews
Rating 8 - Good. 735 out of 3824 reviews
Rating 6 - Okay. 329 out of 3824 reviews
Rating 4 - Poor. 111 out of 3824 reviews
Rating 2 - Terrible. 126 out of 3824 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Rina

Liked: Cleanliness, amenities, property conditions & facilities
Spacious room. Clean
Stayed 4 nights in Feb 2026

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing views, nice sized, clean room. Definitely will be staying again!
Stayed 1 night in Jan 2026

8/10 Good

Alexandra

Stayed 4 nights in Nov 2025

10/10 Excellent

Nile

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, bed was comfortable, staff was kind, great location with quick access to good food options! I'd definitely come back!
Stayed 1 night in Jan 2026

2/10 Terrible

Gabriel

Stayed 8 nights in Nov 2025

8/10 Good

Solomon

No comment
Stayed 3 nights in Jan 2026

10/10 Excellent

James

Stayed 1 night in Dec 2025

10/10 Excellent

Jessica

Stayed 2 nights in Dec 2025

10/10 Excellent

Stephanie A, Longview

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean. The staff was very accommodating. The hotel was incredibly quiet. We hardly heard anyone else during our whole stay. The location was great and I felt very safe walking around the neighborhood at night.
Stayed 4 nights in Dec 2025

6/10 Okay

Jason, Chicago

Stayed 2 nights in Dec 2025

10/10 Excellent

Lawrence

Stayed 1 night in Dec 2025

10/10 Excellent

Marlon

Stayed 1 night in Dec 2025

8/10 Good

John

Stayed 2 nights in Dec 2025

10/10 Excellent

Dominique

Liked: Cleanliness, amenities, property conditions & facilities
great hotel in a great city
Stayed 3 nights in Aug 2025

8/10 Good

Adebayo

Stayed 2 nights in Nov 2025

8/10 Good

Don

Stayed 2 nights in Sep 2025

2/10 Terrible

Rosa

Disliked: Cleanliness, amenities, property conditions & facilities
Roaches and main entrance door not working
Stayed 1 night in Nov 2025

10/10 Excellent

FNU

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a great stay here. We loved our stay. Location wise a perfect place. Cleanliness was great
Stayed 5 nights in Nov 2025

10/10 Excellent

Kanav

Stayed 3 nights in Nov 2025

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our stay and highly recommend.
Stayed 3 nights in Nov 2025

8/10 Good

Mathieu

Business traveler
Liked: Cleanliness
Disliked: Amenities
Location is great, hotel not so much, outdated, very very small gym.
Stayed 2 nights in Nov 2025

6/10 Okay

navjot

Traveled with family and small children
Disliked: Cleanliness
The staff was very nice and friendly. However, the room had a strong smell of smoke. As a non-smoker, it was quite unpleasant. I’m not sure if the odor was coming from the carpet or if a previous guest had recently smoked in the room.
Stayed 1 night in Nov 2025

10/10 Excellent

Julie

Stayed 2 nights in Nov 2025

2/10 Terrible

Jasmine

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To begin check in was ok. I sent my parents for their birthday trip and I received a call as they walked in their room as it smelled like cigarettes. It was embarrassing as I wanted them to bring their birthday in relaxed. I did call the front desk to find out nobody assessed the situation. I let it go the next day the lady did clean good it didn’t smell as bad. While being in the shower there was no conditioner I called the front desk for conditioner and towels. We did get conditioner but no extra towels. Later more family arrived we had a total of 6 rooms three in which resulted in being infested with roaches and spiders. We went to try to eat at the restaurant downstairs where the owner gave many excuses as to why he could not accommodate us. Very unpleased with the entire situation.
Stayed 1 night in Nov 2025

10/10 Excellent

Matthew

Stayed 2 nights in Nov 2025

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