Check-in time is 3pm. At most hotels, this means the guest can arrive at 130, 2, 230 and check in. At the Peninsula Chicago, there is a long, long line at check-in near check-in time, because they don't have rooms ready. They checked me in, but made me wait untl 4:15 for a room. Even worse, they did not give me somewhere to sit, or even a soft drink or water. Nothing. Just "sorry no rooms - we'll text you, go away." Never had such poor service.