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Recent guest reviews

my spa experience was very BLAH, even though I paid for 3 90 minute massages and a mani pedi for my daughter. The suite was very small...very small. The staff weren’t at all friendly or welcoming..I was very put off when we went to have a drink in the area across from the receptionist..we wanted a drink and waited close to 20 minutes AFTER we ordered. Overall...not accommodating, and NOT AT ALL helpful...don’t worry..won’t be back and definitely won’t EVER recommend...back to the Four Season for us!!!!!

The pool was not open and someone told us it was we came to relax by the pool

What's not to like, one of the best hotels in the world.

Truly special in the level of elegance and service while not being stuffy.

Outstanding food and beautiful spa, so peaceful and relaxing

Service is wonderful! A small birthday cake to celebrate my wife's birthday. Before purchasing museum tickets through them, check to see if you can get them yourself on-line. We bought through them and the cost was $14.00 more/ticket.

Taylor at the front desk was Amazing as always. Will be back soon !!!

Excellent customer service, luxurious room accommodations.

Very nice room, location, and service. It would have been nice to have complementary bottled water in the room (they did have it for a charge in the mini-bar). Our room looked at another building, so no real view, but the luxury off the room made up for it.

Beautiful hotel, state of the art technology in the room!! Many connections and hooks ups, a tablet controls lighting, room temperature, privacy preference, etc. wonderful tub with tv, separate shower and private toilet area. The lobby and amenities are top of line! We are repeat customers and it’s one of our favorite places to stay! We can’t wait to go back!!

Fantastic Hotel! Rooms are great, and love the automation of AV and lighting. Turndown service without request.

East Superior Street Chicago IL

Hotel highlights

  • Steps from Michigan Avenue and Chicago Water Tower
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa

Located in Near North Side, The Peninsula Chicago is next to popular attractions like Michigan Avenue and Chicago Water Tower. This 339-room, 5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and an indoor pool.


Dining

Have a drink at the bar or enjoy onsite dining at one of 3 restaurants like Shanghai Terrace, which specializes in Chinese cuisine and serves lunch and dinner. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served each morning for a fee.


Rooms

All 339 accommodations afford space to spread out with dining areas and sitting areas. Guests can expect 55-inch LED TVs with cable channels and DVD players, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. IPod docks, minibars, and coffee makers are other standard amenities.


Property features

At The Peninsula Chicago, guests enjoy a full-service spa, an indoor pool, and an outdoor pool. Valet parking is available for USD 72.00 per night, and there's also an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include a health club, a spa tub, and a sauna.

Room options

Deluxe Suite, 1 King Bed

1 King Bed | Sleeps 4

Executive Suite

1 King Bed | Sleeps 3

Grand Deluxe, Room, 1 King Bed

1 King Bed | Sleeps 3

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 3

Guest reviews for The Peninsula Chicago

Everyone (24) Business (2) Couples (5) Family (5)
2
Family Family

my spa experience was very BLAH, even though I paid for 3 90 minute massages and a mani pedi for my daughter. The suite was very small...very small. The staff weren’t at all friendly or welcoming..I was very put off when we went to have a drink in the area across from the receptionist..we wanted a drink and waited close to 20 minutes AFTER we ordered. Overall...not accommodating, and NOT AT ALL helpful...don’t worry..won’t be back and definitely won’t EVER recommend...back to the Four Season for us!!!!!

By on Feb 24, 2020

Review comment responded on Feb 25, 2020

Dear Anonymous, Thank you for sharing your feedback with us and I am sorry to hear of your disappointing experience. I personally made sure our team reached out yesterday to speak with you about your experiences in hopes that we may improve our services in the future. I hope we have the opportunity to speak with you soon. Warm regards, Max Schroeder Hotel Manager

2
Partner Couples

The pool was not open and someone told us it was we came to relax by the pool

By on Feb 2, 2020

5
Everyone

By on Dec 9, 2019

5
Everyone

By on Dec 1, 2019

5
Family

What's not to like, one of the best hotels in the world.

By on Nov 19, 2019

Review comment responded on Nov 22, 2019

Dear Scott, Thank you for posting your review. We are honored that you named The Peninsula Chicago one of the best hotels in the world. It is notes like yours that lets our team know that their service is appreciated and they will certainly enjoy reading your feedback. We hope to have you back with us very soon. Best regards, Max Schroeder Hotel Manager

5
Everyone

By on Nov 2, 2019

5
Partner Couples Family

Truly special in the level of elegance and service while not being stuffy.

By , from Washington DC on Oct 26, 2019

Review comment responded on Oct 28, 2019

Dear PK, Thank you for visiting The Peninsula Chicago and for sharing your review. I appreciate your kind remarks on the elegant décor and our gracious service. Your feedback is truly valued and I will be sure to pass on your note on to the team. We look forward to welcoming you back again soon. Regards, Maria Zec General Manager

5
Family

Outstanding food and beautiful spa, so peaceful and relaxing

By , from Auckland, New Zealand on Sep 19, 2019

Review comment responded on Sep 19, 2019

Dear C, Thank you for choosing The Peninsula Chicago and for sharing your kind review. I am delighted to read that you enjoyed the food and The Spa. We look forward to welcoming you back again soon. Warm regards, Max Schroeder Hotel Manager

5
Everyone

By on Jun 8, 2019

5
Partner Couples

Service is wonderful! A small birthday cake to celebrate my wife's birthday. Before purchasing museum tickets through them, check to see if you can get them yourself on-line. We bought through them and the cost was $14.00 more/ticket.

By on Apr 30, 2019

Review comment responded on May 7, 2019

Dear Lawrence, Thank you for choosing The Peninsula Chicago to celebrate your wife's birthday. We are thrilled to have been part of your special occasion and we are glad to hear that you enjoyed our service. We also appreciate your feedback about our offerings and I will be sure to review with the team. We look forward to welcoming you and your wife back again soon. Warm regards, Max Schroeder Hotel Manager

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