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Hotel Emporio Acapulco

3.5 star property

Choose dates to view prices

Photo gallery for Hotel Emporio Acapulco

Children's play area - outdoor
Outdoor wedding area
Reception
Beach/ocean view
Property entrance

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Av. Costera Miguel Aleman 121, Fracc. Magallanes, Acapulco, GRO, 39670
  • Place, Diana the Huntress
    ‪1 min walk‬
  • Place, Diana Galleries Mall
    ‪2 min walk‬
  • Place, Condesa Beach
    ‪2 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪49 min drive‬

Room options

View all photos for Room Standard with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Room Standard with Sea View

  • 322 sq ft
  • Sleeps 2

View all photos for Room Deluxe with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Room Deluxe with Sea View

  • 376 sq ft
  • Sleeps 3

View all photos for Room Standard with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Room Standard with Sea View

  • 322 sq ft
  • Sleeps 4

View all photos for Suite Privilege Club King Ocean View

View from room

Suite Privilege Club King Ocean View

8.8 out of 10
Excellent
(15 reviews)
  • Ocean view
  • 382 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room Superior with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Room Superior with Sea View

  • 322 sq ft
  • Sleeps 4

View all photos for Superior Double Ocean View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Double Ocean View

7.8 out of 10
Good
(97 reviews)
  • Ocean view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Privilege Club Doble Ocean View

In-room safe, desk, blackout drapes, iron/ironing board

Suite Privilege Club Doble Ocean View

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior King Ocean View

View from room

Superior King Ocean View

8.6 out of 10
Excellent
(14 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite 2 Double Beds Ocean View

Junior Suite 2 Double Beds Ocean View | In-room safe, desk, blackout drapes, iron/ironing board

Junior Suite 2 Double Beds Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Ocean View

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Ocean View

8.0 out of 10
Very good
(19 reviews)
  • Ocean view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Ocean View

View from room

Standard King Ocean View

9.2 out of 10
Wonderful
(9 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room Deluxe with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Room Deluxe with Sea View

  • 376 sq ft
  • Sleeps 4

View all photos for Room Superior with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Room Superior with Sea View

  • 322 sq ft
  • Sleeps 3

View all photos for Suite Junior with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Suite Junior with Sea View

  • 322 sq ft
  • Sleeps 4

Room Standard with Sea View

  • 322 sq ft
  • Sleeps 3

View all photos for Double Room Standard with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Double Room Standard with Sea View

  • 322 sq ft
  • Sleeps 4

View all photos for Superior Queen with ocean view

In-room safe, desk, blackout drapes, iron/ironing board

Superior Queen with ocean view

8.2 out of 10
Very good
(52 reviews)
  • Ocean view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Acapulco

Located in Costera Acapulco, Hotel Emporio Acapulco is adjacent to Condesa Beach and within a mile (2 km) of other popular sights like Papagayo Beach. This 422-room, 3.5-star hotel welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.

What's nearby

  • Diana the Huntress - 1 min walk - 0.0 miles
  • Diana Galleries Mall - 2 min walk - 0.1 miles
  • Condesa Beach - 2 min walk - 0.1 miles
  • Playa El Morro - 2 min walk - 0.1 miles
  • Parque Papagayo - 19 min walk - 1.0 mile

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 29 min drive

Restaurants

  • ‪La Casa de los Abuelos Galerias Diana - ‬3 min walk
  • ‪Fisher's Acapulco - ‬2 min walk
  • ‪Vips - ‬2 min walk
  • ‪Café Al mar - ‬2 min walk
  • ‪Aca Drinks Vinos Y Licores - ‬3 min walk

About this property

Hotel Emporio Acapulco

Hotel Emporio Acapulco features a private beach, a full-service spa, and 3 outdoor pools. Parking is MXN 220 per night (MXN 220 per night for valet parking)—but if you prefer not to drive, catch a ride in the shuttle from the hotel to the airport (available 24 hours) for MXN 380 per vehicle. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this beach hotel include a children's pool, a gym, and WiFi in public areas.
Guests can expect WiFi and 42-inch plasma TVs with cable channels. Bathrooms have hair dryers and free toiletries. Balconies, coffee makers, and safes are also standard.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Oriental Spa. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: WiFi (MXN 250 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 250 per night); wired internet (surcharge)

Parking and transportation

  • 24-hour airport drop-off shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Self parking on site (MXN 220 per night)
  • Valet parking on site (MXN 220 per night)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 12:30 PM for a fee: MXN 340 to 355 for adults and MXN 165 to 180 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Infinity pool
  • Playground
  • Shopping

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Garden
  • On a private beach
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • No elevator

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Built in 1952
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch HDTV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 833

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 11 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 340 to 355 for adults, and MXN 165 to 180 for children
  • Fee for in-room wireless internet: MXN 250 per night (rates may vary)
  • Fee for wireless internet in public areas: MXN 250 per night (rates may vary)
  • Fee for wired internet in public areas: MXN 250 per night (rates may vary)
  • Airport shuttle fee: MXN 380 per vehicle (maximum occupancy 4)
  • Self parking fee: MXN 220 per night
  • Valet parking fee: MXN 220 per night
  • Late check-out fee: MXN 833 (subject to availability)
  • Pool fee: MXN 500 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient departures, you can take advantage of the airport drop-off service (fees apply). Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Acapulco Emporio
Acapulco Emporio Hotel
Acapulco Hotel Emporio
Emporio Acapulco
Emporio Acapulco Hotel
Emporio Hotel
Emporio Hotel Acapulco
Hotel Acapulco Emporio
Hotel Emporio
Hotel Emporio Acapulco
Hotel Emporio Acapulco Hotel
Hotel Emporio Acapulco Acapulco
Hotel Emporio Acapulco Hotel Acapulco

Frequently asked questions

Is a free cancellation option available at Hotel Emporio Acapulco?

Hotel Emporio Acapulco provides free cancellation on some room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Hotel Emporio Acapulco?

As of Feb 22, 2026, prices found for a 1-night stay for 2 adults at Hotel Emporio Acapulco on Mar 17, 2026 start from $107.55, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Hotel Emporio Acapulco?

This hotel is situated in Costera Acapulco, just steps from Condesa Beach and Diana the Huntress, and within a short walk of Playa El Morro. You'll also find Parque Papagayo and Diana Galleries Mall less than a mile away.

Is parking available on site at Hotel Emporio Acapulco?

Yes, valet parking is offered for MXN 220 per night.

Is a spa located at Hotel Emporio Acapulco?

Oriental Spa is the name of the hotel's full-service spa available for guests to enjoy.

Does Hotel Emporio Acapulco have a casino on the premises?

No, Hotel Emporio Acapulco doesn't have a casino.

Will I find an indoor pool at Hotel Emporio Acapulco?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools.

What do couples enjoy most about Hotel Emporio Acapulco?

There are plenty of amenities for couples at this hotel, including a private beach, 3 outdoor pools, and a poolside bar.

Does Hotel Emporio Acapulco have a hot tub?

Yes, some guestrooms at this hotel feature private spa tubs.

Does Hotel Emporio Acapulco have a restaurant with a breakfast menu?

Yes, Hotel Emporio Acapulco has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Hotel Emporio Acapulco allow pets to stay free of charge?

No, pets aren't allowed at Hotel Emporio Acapulco.

Does Hotel Emporio Acapulco have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Hotel Emporio Acapulco?

The closest major airport to Hotel Emporio Acapulco is General Juan N. Alvarez Intl. Airport (ACA), which is 11.8 mi away (29 minutes by car).

Are there rooms with balconies at Hotel Emporio Acapulco?

Yes, every guestroom at Hotel Emporio Acapulco comes with a balcony with some featuring ocean views.

Does Hotel Emporio Acapulco offer wedding services?

Take advantage of the wedding venue at Hotel Emporio Acapulco if you plan to say "I do" during your trip.

Hotel Emporio Acapulco Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 875 out of 1647 reviews
Rating 8 - Good. 397 out of 1647 reviews
Rating 6 - Okay. 198 out of 1647 reviews
Rating 4 - Poor. 85 out of 1647 reviews
Rating 2 - Terrible. 92 out of 1647 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Elauterio

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, wonderful staff. Can’t wait to stay again.
Stayed 2 nights in Jan 2026

10/10 Excellent

Telvy

Amazing
Stayed 1 night in Jan 2026

2/10 Terrible

Moises

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Greatly Dispapointed! Killed a roach in my room as well as 2 at the children's pool in addition to seeing a roach in the kitchen wall by the quesadilla grill. There was no hand soap in the rooms, and the pool towel service was bad, you could only get towels once a day and they wanted to charge for any stain that the towel had. There were a few waiters in the buffet that were not helpful at all - we had to ask for ketchup 4 times before they gave it to us.
Stayed 2 nights in Nov 2025

6/10 Okay

Lic. FABIOLA

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The plastic cups they give you with a drinkvthat are for one use Emporio hotel reused them. This is un health and un sanitary. Plos 3 drinks are almost $700.pesos and the waiter chase you to take the plastic cup away from you.
Stayed 1 night in Nov 2025

10/10 Excellent

Armando

Stayed 2 nights in Nov 2025

10/10 Excellent

Magda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2025

10/10 Excellent

Carlos

Stayed 1 night in Nov 2025

6/10 Okay

Martha Maria

Stayed 8 nights in Oct 2025

10/10 Excellent

Jose

Stayed 3 nights in Oct 2025

4/10 Poor

Maria Libertad

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No había servicio de internet en la habitación, focos fundidos, ventanas sucias, gente fumando.
Stayed 3 nights in Oct 2025

10/10 Excellent

Hazael Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La alberca tiene área de juegos para mis niñas, los precios de la comida en el área de alberca no están exagerados. Las habitaciones están limpias y amplias y en los alrededores del hotel puedes encontrar de todo. Muy bonita vista a la bahía, la playa está muy bien, solo no te metas al mar si no sabes nadar, las olas en esta zona están retadoras
Stayed 2 nights in Oct 2025

10/10 Excellent

Andres

Stayed 4 nights in Oct 2025

10/10 Excellent

Andres

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont have words to describe how amazing this trip was, best costumer seevice, amazing views and very relaxing the entire stay, food was amazing and didnt even have to leave the resort .
Stayed 4 nights in Oct 2025

8/10 Good

Douglas

Stayed 3 nights in Sep 2025

6/10 Okay

Julio Rolando, Sacramento

Traveled with family
Liked: Cleanliness, staff & service
I loved that was by the beach in the middle of the city easy access to city transportation 12 pesos pp. Beach had glass and garbage, needs to be clean up. I didn't see anybody from the hotel cleaning the beach. My bathroom stinks like sewer water day and night.
Stayed 7 nights in Sep 2025

10/10 Excellent

Jonathan

Stayed 2 nights in Sep 2025

4/10 Poor

fidel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good. But rooms outdated, toilet ans shower not working properly, AC not cooling enough. Staff not very informative
Stayed 3 nights in Sep 2025

6/10 Okay

Milagros

Stayed 2 nights in Sep 2025

6/10 Okay

Ambar Altagracia

Traveled with partner, Traveled with family
Disliked: Amenities
Being a frequest flyer I can compare and to me, this hotel was overrated. It was wheelchair accessible (as it should), ordering food from room service was much better than the buffer and much cheaper. The most important, the hotel didnt have any entertaintment for children or adults. Few pools, the beach and expensive paid water sports, like Jetskies, etc. For someone who will stay more than 2 nights it can get a bit repetative. Also, parking its not free, get ready to pay for that, wether its included in your booking or not, ITS NOT FREE.
Stayed 3 nights in Sep 2025

6/10 Okay

Vanessa

Liked: Staff & service
The staff and security and all the workers were extremely attentive
Stayed 4 nights in Aug 2025

10/10 Excellent

Florentino, San Diego

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I really like about the property is the people that work there. They were really nice and attentive. The cleaning lady was amazing! We would go to the beach and pool and bring all kinds of sand and wet towels back to the room, and she managed to have it spot on clean every day. The pool was great, I think it's a bit outdated, needs some general upgrades, but my 5 yr old son loved it. The breakfast buffet was also really good, specially for the price. There is also a Tarascos Taco place about two blocks away, and that was our dinner spot. The tacos were really good. Love this place and would love to come back soon.
Stayed 6 nights in Aug 2025

10/10 Excellent

Laura Marisol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Gabriela

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay right in the center of everything
Stayed 3 nights in Aug 2025

10/10 Excellent

Marcos

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the SPA are phenomenal. The SPA is a main reason for my stay at Emporio. All hotel staff are friendly and warm towards me during my stay.
Stayed 28 nights in Jul 2025

10/10 Excellent

Marcos

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The SPA at the property was more than excellent. The SPA is one of the main reasons for my stay at Emporio because of the phenomenal staff.
Stayed 1 night in Aug 2025

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