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Recent guest reviews

The location was fantastic. Plenty of shops and restaurants within walking distance.

Excellent experience, room very clean. Able to get a late check out without paying extra.

Location on Michigan Ave. was excellent. Very elegant luxurious hotel.

First room was dirty, the carpet had a green stain that looked like animal puke next to the bed frame under the ledge, there were also small brown things that looked lime chunks broken off of animal poop also just under the bed ledge... we got a second room which was clean and they compensated us with $16 drink cards, unfortunately $16 only covers one drink. A room upgrade wouldve been more appreciated. Overall loved the terrace, the guys by the front doors are super welcoming and helpful. Great bathtub with separate shower, good location

Great outdoor tarrace, nicly heated, with curling, allowing you to spend playful time outside in the winter.

Large rooms and great lobby bar! Staff attentive. Great location

Everyone was so polite as soon as you enter the hotel. Very informative and friendly. Clean and prestine. Enjoyed my stay and will return.

I came to town for a seminar at another nearby hotel. The "negotiated rate" was high so I found this hotel less per night and I found the Gwen to be a much nicer hotel. Room was spacious and clean, bed was very comfortable. Very trendy but comfortable decor. I was very pleased with my room and the location of this hotel. Located right on Michigan Ave within the Northbridge shopping mall. Will definitely stay here again.

Great location, very clean, reasonable overnight parking.

It's great experience. I'll recommend this hotel to my family and friends.

There was nothing wrong with the physical building, but someone was fighting, banging, arguing, and yelling from about 1am-4am. Called security several times to address it but no resolve. TERRIBLE night of sleep!

Terrible staff, hotel is showing its age, slow, lazy incompetent staff, overpriced, no coffee maker in the room and no mini bar. Will never stay here again

Going to contact corporate to get my money back- I have stayed at lower rated hotels and had much better service. Do t waste your time or your money

The location couldn't be any better, and the lobby was beautifully decorated. But the overall customer service leaves much room for improvement. We arrived early and asked for a phone call when the room is ready, but they never called even after the regular check in hour (and didn't apologize for the oversight). The room is ok (as in three-star quality), but doesn't feel like a "luxury hotel" as claimed. The bathroom and shower was outdated and the title floor was rather dirty. My friend got two huge bug bites from sleeping on one of the double beds -- we are wondering whether it is from bedbugs.

Great experience, highly recommend it!!! Hotel is close to downtown, everything is within walking distance. Hotel is clean and the staff is really friendly and helpful.

Its my first time to stay in this hotel and I booked three rooms for two night, I love this hotel. It's close to everywhere, the staffs are helpful. The place is clean,

The Gwen was great! The staff was wonderful and it was in a great spot. You could walk to most places and if not it was a short and inexpensive uber or cab ride.

We enjoyed our stay there as always appreciate this hotel's service, cleanliness, and location. Unfortunately, we were given a room right by the elevator and were awoken both nights with high traffic noise from the elevator. We did mention it to staff upon checkout who said they would put that in our file for our next stay. Once the construction is finished it will be easier to access rooms from all elevators. The current construction is not distracting in other ways though, as they've done a good job setting up pop-up bar and breakfast buffet for guests.

North Rush Street Chicago IL

Hotel highlights

  • Steps from Tribune Tower and Michigan Avenue
  • Free WiFi in public areas
  • Onsite dining
  • 24-hour fitness center

Located in River North, The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago is next to popular attractions like Tribune Tower and Michigan Avenue. This 4.5-star hotel has 311 guestrooms and offers a 24-hour fitness center, a rooftop terrace, and a 24-hour business center.


Dining

Enjoy dining at one of 2 onsite restaurants including Circa Restaurant and Loun, which specializes in American cuisine. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Continental breakfast is offered for a fee each morning from 6:00 AM to 11:00 AM.


Rooms

All 311 rooms feature iPod docks, refrigerators, and minibars. Guests can expect to find WiFi and 65-inch LCD TVs with cable channels and pay movies. Beds are dressed in Frette Italian sheets and pillow menus, and bathrooms offer hair dryers and free toiletries. Free newspapers, free local calls, and free bottled water are also standard.


Property features

At The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago, guests have access to a 24-hour fitness center, a rooftop terrace, and free WiFi in public areas. Self parking is offered for USD 75.00 per day. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and concierge services. Other amenities at this luxury hotel include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Deluxe Room, 2 Queen Beds, City View

Queen 2 | Sleeps 5

Deluxe Room, 2 Queen Beds, City View

Queen 2 | Sleeps 5

Deluxe Room, 1 King Bed, View

King 1 | Sleeps 3

Room, 2 Queen Beds

Queen 2 | Sleeps 5

Guest reviews for The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

Everyone (18) Couples (3)
5
Partner Couples

The location was fantastic. Plenty of shops and restaurants within walking distance.

By on Apr 16, 2019

Review comment responded on Apr 17, 2019

Thank you for your feedback and for choosing to stay at The Gwen Hotel

5
Partner Couples

Excellent experience, room very clean. Able to get a late check out without paying extra.

By on Mar 31, 2019

Review comment responded on Apr 3, 2019

Thank you for sharing your feedback with us. I am pleased to hear you enjoyed your recent stay! We look forward to welcoming you back whenever your travels bring you back to Chicago!

5
Partner Couples

Location on Michigan Ave. was excellent. Very elegant luxurious hotel.

By , from Lake Bluff, IL us on Mar 25, 2019

Review comment responded on Mar 27, 2019

Thank you for sharing your feedback and for choosing to stay at The Gwen Hotel.

5
Everyone

By on Mar 4, 2019

Review comment responded on Apr 3, 2019

Thank you for sharing your feedback with us. I am pleased to hear you enjoyed your recent stay! We look forward to welcoming you back whenever your travels bring you back to Chicago!

4
Everyone

By on Feb 24, 2019

Review comment responded on Apr 6, 2019

Thank you for sharing your feedback with us and for staying at The Gwen Hotel

5
Everyone

First room was dirty, the carpet had a green stain that looked like animal puke next to the bed frame under the ledge, there were also small brown things that looked lime chunks broken off of animal poop also just under the bed ledge... we got a second room which was clean and they compensated us with $16 drink cards, unfortunately $16 only covers one drink. A room upgrade wouldve been more appreciated. Overall loved the terrace, the guys by the front doors are super welcoming and helpful. Great bathtub with separate shower, good location

By on Jan 6, 2019

Review comment responded on Jan 27, 2019

Dear K, Thank you for providing us with this feedback. we are working on improving quality and consistency to ensure mistakes like these don't occur

5
Everyone

Great outdoor tarrace, nicly heated, with curling, allowing you to spend playful time outside in the winter.

By on Dec 16, 2018

Review comment responded on Dec 24, 2018

Dear Anonymous, We're glad to hear you enjoyed our outdoor offerings! We hope to welcome you back soon! Warm Wishes, Ivy Bustamante

5
Everyone

Large rooms and great lobby bar! Staff attentive. Great location

By , from Chicago on Nov 17, 2018

Review comment responded on Nov 18, 2018

Dear MELINDA, Thank you for providing feedback about the rooms, bar, and staff. We appreciate your kind words and hope to welcome you back soon! Warm Wishes, Ivy Bustamante

5

beautiful hotel & phenomenal service.

Everyone

Everyone was so polite as soon as you enter the hotel. Very informative and friendly. Clean and prestine. Enjoyed my stay and will return.

By , from chicago illinois on Mar 12, 2018

Review comment responded on Mar 13, 2018

Katie, Thank you for taking th time for give us some great feedback on your recent stay with us. I am glad to hear that you found your stay and accommodations enjoyable. We are so delighted you chose us while in Chicago and hope to welcome you back again.

5

very nice hotel conveniently located

Everyone

I came to town for a seminar at another nearby hotel. The "negotiated rate" was high so I found this hotel less per night and I found the Gwen to be a much nicer hotel. Room was spacious and clean, bed was very comfortable. Very trendy but comfortable decor. I was very pleased with my room and the location of this hotel. Located right on Michigan Ave within the Northbridge shopping mall. Will definitely stay here again.

By , from Minneapolis, MN on Apr 28, 2017

The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

521 North Rush Street, Chicago, IL 60611
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