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Recent guest reviews

It was excellent -

Gorgeous lobby and outdoor fire pit sitting area plus complimentary strong hot coffee at bar; as our room did not have a city view which we had paid up for, we were promptly moved to a floor with a view and treated like royalty - thank you to Michael for the welcoming treatment and swift switch as we were only there one night… I am also impressed that the item I left in room is already located and could be either picked up or delivered, such attention to service details!! Parking validation was also a huge plus and we were so close to Michigan Ave it was a perfect little getaway for myself and daughter for us to celebrate her birthday! No wonder it’s tops on the best of 2021 list of best hotels in the world!!

Great location, rooftop bar, and staff!

Fun, great vibe! Beautiful decor, great people watching and excellent location too.

The room was overall great and love the style of interior design. Shower head pressure was weak - only flaw!

The staff was very friendly, the service a little slow

The location was fantastic. Plenty of shops and restaurants within walking distance.

Excellent experience, room very clean. Able to get a late check out without paying extra.

Location on Michigan Ave. was excellent. Very elegant luxurious hotel.

First room was dirty, the carpet had a green stain that looked like animal puke next to the bed frame under the ledge, there were also small brown things that looked lime chunks broken off of animal poop also just under the bed ledge... we got a second room which was clean and they compensated us with $16 drink cards, unfortunately $16 only covers one drink. A room upgrade wouldve been more appreciated. Overall loved the terrace, the guys by the front doors are super welcoming and helpful. Great bathtub with separate shower, good location

Great outdoor tarrace, nicly heated, with curling, allowing you to spend playful time outside in the winter.

Large rooms and great lobby bar! Staff attentive. Great location

Everyone was so polite as soon as you enter the hotel. Very informative and friendly. Clean and prestine. Enjoyed my stay and will return.

I came to town for a seminar at another nearby hotel. The "negotiated rate" was high so I found this hotel less per night and I found the Gwen to be a much nicer hotel. Room was spacious and clean, bed was very comfortable. Very trendy but comfortable decor. I was very pleased with my room and the location of this hotel. Located right on Michigan Ave within the Northbridge shopping mall. Will definitely stay here again.

Great location, very clean, reasonable overnight parking.

North Rush Street Chicago IL

Hotel highlights

  • Walking distance to Michigan Avenue and State Street
  • Free WiFi in public areas
  • Onsite dining
  • 24-hour fitness center

Located in Downtown Chicago, The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago is adjacent to Michigan Avenue and within a 5-minute walk of other popular sights like State Street. This 4.5-star hotel has 311 guestrooms and offers conveniences like 2 restaurants, a 24-hour gym, and a rooftop terrace.


Dining

Enjoy dining at one of 2 onsite restaurants including Kostali, which specializes in Mediterranean cuisine. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. For your convenience, a full breakfast is served for a fee each morning from 7:00 AM to 10:00 AM.


Rooms

65-inch LCD TVs come with cable channels, and guests can stay connected with WiFi. Beds are dressed in Frette Italian sheets and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include iPod docks, refrigerators, and free local calls.


Property features

At The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago, guests have access to a 24-hour gym, a rooftop terrace, and free WiFi in public areas. Valet parking is offered for USD 75.00 per day. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and concierge services. Other amenities at this luxury hotel include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Grand Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 5

Junior Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Superior Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 5

Guest reviews for The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

Everyone (22) Couples (5) Family (2)
5
Everyone

It was excellent -

By on Feb 7, 2022

Review comment responded on Feb 9, 2022

Thank you for sharing your positive experience with us and with your fellow travelers! We really appreciate all of your feedback and we’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

5
Family

Gorgeous lobby and outdoor fire pit sitting area plus complimentary strong hot coffee at bar; as our room did not have a city view which we had paid up for, we were promptly moved to a floor with a view and treated like royalty - thank you to Michael for the welcoming treatment and swift switch as we were only there one night… I am also impressed that the item I left in room is already located and could be either picked up or delivered, such attention to service details!! Parking validation was also a huge plus and we were so close to Michigan Ave it was a perfect little getaway for myself and daughter for us to celebrate her birthday! No wonder it’s tops on the best of 2021 list of best hotels in the world!!

By , from Glenview on Jan 1, 2022

Review comment responded on Jan 4, 2022

Thank you for sharing your positive experience with us and with your fellow travelers! We really appreciate all of your feedback and we’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

5
Everyone

By on Oct 18, 2021

5
Friends

Great location, rooftop bar, and staff!

By on Jun 14, 2021

Review comment responded on Jun 15, 2021

Thank you for sharing your positive experience with us and with your fellow travelers! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It would be an honor to welcome you back again in the future.

5
Partner Couples

Fun, great vibe! Beautiful decor, great people watching and excellent location too.

By on Mar 15, 2021

4
Everyone

By on Jan 6, 2021

Review comment responded on Jan 23, 2021

Thank you for your feedback and choosing to stay at The Gwen

1
Everyone

By on Dec 5, 2020

Review comment responded on Dec 7, 2020

I am sorry to hear we did not meet your expectations.

5
Partner Couples

The room was overall great and love the style of interior design. Shower head pressure was weak - only flaw!

By on Jan 12, 2020

4
Family

The staff was very friendly, the service a little slow

By on Dec 17, 2019

5
Partner Couples

The location was fantastic. Plenty of shops and restaurants within walking distance.

By on Apr 16, 2019

Review comment responded on Apr 17, 2019

Thank you for your feedback and for choosing to stay at The Gwen Hotel

The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

521 North Rush Street, Chicago, IL 60611
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