Not very clean
Bed sucked. No view. Small room.
The location was perfect for our needs, we didn't want to stay downtown, wanted to walk (not far) to a variety of restaurants & cafes and be able to hop on/off highway fast, nice clean safe neighborhood. The hotel is of a particular style, it's fine just not our taste. The room construction and decor appeared to be upcycled materials. For instance the desk was a long piece of clear coated plywood, the nightstands were plywood painted boxes about 1 foot off the floor. The doors to the closet were painted pegboard, the bed was really low to the ground. There wasn't anywhere comfortable to sit in the room to do work on my computer, the one and only chair was plywood. There isn't a coffee pot, nor coffee provided in the room. There is a hot water (tea) warmer and a basket of things to buy (like tea bags). The walk in tile shower entrance is so large, the shower water goes all over the floor of the small bathroom when showering. I'm not stuffy, love modern decor and new decor ideas, but this was like they gave an art student a tiny budget and said add as much recycled as you can and spend as little on new items as possible. As an idea, sounds great but makes for an annoying uncomfortable room. Desk people nice and Valet guy super nice.
Room was terrific, staff responsive and good overall experience
The ease of booking in. Very Friendly staff. The location is perfect.
Great location, tons of bars and restaurants within walking distance
Ace Chicago is notable because of the high level of staff service and support.
Hotel was nice and you could tell they were trying to be modern. They skimped a little on the interior, toiletries, etc. It was a good experience but felt more like a 3 star versus a 4 star hotel. Room was clean and staff were great.
Nice and cozy hotel. Excellent food and kind staff.
Located in Downtown Chicago, Ace Hotel Chicago is within a mile (2 km) of popular sights such as University of Illinois Chicago and Merchandise Mart. This 159-room, 4-star hotel welcomes guests with a restaurant, a 24-hour gym, and free in-room WiFi.
Enjoy a bite to eat at the hotel's café, or relax with a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/café. For your convenience, a to-go breakfast is served for a fee each morning from 7:00 AM to 11:30 AM.
Ace Hotel Chicago's 159 rooms provide safes, ironing boards, and desks. Guests can enjoy free WiFi and flat-screen TVs. Bathrooms offer hair dryers and bathrobes.
At Ace Hotel Chicago, guests have access to a 24-hour gym, free WiFi in public areas, and coffee in a common area. Valet parking is available for USD 57 per night. The 24-hour front desk has staff standing by to help with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include a terrace, wedding services, and an ATM.
Not very clean
Bed sucked. No view. Small room.
We're sorry your stay wasn't up to the high standards we aim for here at Ace. An unfortunate circumstance of being in a large urban center is that we are surrounded by buildings on three sides. We hope you'll give us another chance in the near future.
The location was perfect for our needs, we didn't want to stay downtown, wanted to walk (not far) to a variety of restaurants & cafes and be able to hop on/off highway fast, nice clean safe neighborhood. The hotel is of a particular style, it's fine just not our taste. The room construction and decor appeared to be upcycled materials. For instance the desk was a long piece of clear coated plywood, the nightstands were plywood painted boxes about 1 foot off the floor. The doors to the closet were painted pegboard, the bed was really low to the ground. There wasn't anywhere comfortable to sit in the room to do work on my computer, the one and only chair was plywood. There isn't a coffee pot, nor coffee provided in the room. There is a hot water (tea) warmer and a basket of things to buy (like tea bags). The walk in tile shower entrance is so large, the shower water goes all over the floor of the small bathroom when showering. I'm not stuffy, love modern decor and new decor ideas, but this was like they gave an art student a tiny budget and said add as much recycled as you can and spend as little on new items as possible. As an idea, sounds great but makes for an annoying uncomfortable room. Desk people nice and Valet guy super nice.
Thanks for the honest feedback, and thank you for giving us a chance. The design of the building and rooms admittedly isn't for everyone, but we are glad our team was able to wow you with their hospitality. Safe travels!
Room was terrific, staff responsive and good overall experience
Hi Nathan, Thanks for taking the time to leave us a review, we really appreciate it! Hope to have you with us again in the future.
Thank you for leaving us a review!
The ease of booking in. Very Friendly staff. The location is perfect.
Thanks for taking the time to leave us a review! We really appreciate the kind words. Don’t be a stranger, visit anytime!
Thanks for taking the time to leave us a review! Come back any time.
Thanks so much for the review! We really appreciate that. Hope to see you again soon!
Great location, tons of bars and restaurants within walking distance
Thank you for the great review. Come visit us again soon.
We're sorry your stay wasn't up to our high standards here at Ace. We're always looking for ways to improve, and we'll be sure to alert the appropriate departments to your comments.