Location is great adjacent to the river. The room we had (210) does not have curtains that close fully so it was light all night. It also sounded like we were in the middle of a rock quarry all night. I swear I heard dumpsters being dropped from cranes until at least 2A. We needed to leave a night early so I asked the front desk. They said I would have to handle that through orbitz since it was prepaid. I used the orbitz chat function (which is very efficient) but was told that I’d need to handle that with the front desk. Went back to the front desk and they told me I’d need to handle it with orbitz...so I just said forget it and took the loss.
Beautiful hotel! My room was very clean and the bed was comfortable. Staff was very nice and helpful.
No housekeeping late check out I paid the parking never works
The hotel was clean and the location was great. The problem was at the front desk. I reserved 2 king beds in a room which required immediate charge online and another king bed in another room. The front desk person said they don’t have it in the hotel. I wasn’t sure he was aware of it or not. He said he can give two double bed instead with the refund of the king bed difference. We went to the rooms. One room which supposed to have two double beds has one king bed. Went down again and changed it with the correct one. I never get back the refund. I asked if he can give me downtown map, he said he doesn’t have any. God sake, this is Hampton in downtown and you don’t have any downtown loop map? He said the breakfast was going to be grab-n-go. The morning person said there is no breakfast in the morning due to COVID. I saw the breakfast bags on the other morning. I asked if he can call a cab, he said they don’t call cabs. The hotel failed with basic services with not well trained front desk staff.
Bed are so comfortable super clean! Staff is amazing breakfast is so good ! Very quiet nice for a family
I especially like the location. Getting around the city was easy.
location was close to everything and good walking.
Great location, no issues experienced during stay. Willing to come back again in October.
Great location in the North Loop in the historic Chicago Motor Club building! Amazing and friendly staff!! Room was very clean but on the small size.
good place ill be back next time, good breakfast, nice people, room super clean
We booked this hotel for 1 night only so we have a place to rest after watching Earth, Wind & Fire concert @ Chicago theater which is just a walking distance from this hotel. Room is very clean. Pillows, mattress are very comfortable. Front desk & housekeeping staff were courteous & nice. Room has a coffeemaker & mini refrigerator. The only missing is a microwave & a safe box where you can store your valuables if you you're out. But since we only stayed for a night, it's okay. Breakfast is included & their breakfast is really good. Overall, this is a nice hotel to stay when your in downtown Chicago.
This hotel has the perfect location if you want to be in the middle of the action in Chicago...only few blocks away of Millennium Park, bus stops, and the train. We stayed there for 6 nights and we were really pleased. I would’ve given a better review if it’s not because the breakfast is not great, we had breakfast included but we ended up eating out 3 days. If you don’t mind to have a very simple breakfast you will be fine. I read all the reviews before booking and some people complained about the noise, so I requested a room in the higher floors, we were on the 7th floor and I could still hear the street noise (like garbage trucks or something). After the first night it didn’t bother me that much, just be mindful of the perks to be in the middle of Chicago.
Overall the property was great. It was walking distance to many restuarnts.
Great hotel. Wonderful service, loved the area and complimentary breakfast!
Located in The Loop, Hampton Inn Chicago Downtown/N Loop/Michigan Ave is next to popular attractions like Chicago Riverwalk and Chicago Theatre. This 3-star hotel has 143 guestrooms and offers free in-room WiFi, a fitness center, and a 24-hour business center.
Start your day off right with a free buffet breakfast, served each morning from 6:00 AM to 10:00 AM. At the end of the day, the bar/lounge is a great place to grab a drink.
The 143 rooms have an array of amenities, including iPod docks, refrigerators, and coffee makers. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Free weekday newspapers and free local calls are other standard amenities.
Renovated in 2015, Hampton Inn Chicago Downtown/N Loop/Michigan Ave offers a fitness center, free WiFi in public areas, and a meeting room. Self parking is available for USD 43 per night. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and concierge services. Additional amenities include a 24-hour business center, coffee/tea in a common area, and free newspapers.
Location is great adjacent to the river. The room we had (210) does not have curtains that close fully so it was light all night. It also sounded like we were in the middle of a rock quarry all night. I swear I heard dumpsters being dropped from cranes until at least 2A. We needed to leave a night early so I asked the front desk. They said I would have to handle that through orbitz since it was prepaid. I used the orbitz chat function (which is very efficient) but was told that I’d need to handle that with the front desk. Went back to the front desk and they told me I’d need to handle it with orbitz...so I just said forget it and took the loss.
Beautiful hotel! My room was very clean and the bed was comfortable. Staff was very nice and helpful.
Thank you so much for taking the time to review your recent stay with us! It was an absolute pleasure to host you, and we are very much looking forward to welcoming you back to the Hampton Inn North Loop the next time you are in Chicago!
No housekeeping late check out I paid the parking never works
On behalf of Hampton Inn Chicago Downtown/N Loop I want to Thank you for completing the survey while also extending our sincerest apologies for the negative experience that you encountered during your stay with us. We are working very hard to provide all of our guests with the products and services that will allow you to rate us as a “5”. Your survey comments indicate that you had a number of areas in which we failed to meet your expectations for which I sincerely apologize. We take pride in providing 100% guest satisfaction during these times with the new safety and health procedures during an stay. As a testament to our commitment in providing better service; I have forwarded your comments to the appropriate department heads that are certain to take the corrective steps needed to improve their areas. We want to thank you for bringing this issue to our attention as we are always looking for ways to improve. Your feedback is an invaluable part of that process.
The hotel was clean and the location was great. The problem was at the front desk. I reserved 2 king beds in a room which required immediate charge online and another king bed in another room. The front desk person said they don’t have it in the hotel. I wasn’t sure he was aware of it or not. He said he can give two double bed instead with the refund of the king bed difference. We went to the rooms. One room which supposed to have two double beds has one king bed. Went down again and changed it with the correct one. I never get back the refund. I asked if he can give me downtown map, he said he doesn’t have any. God sake, this is Hampton in downtown and you don’t have any downtown loop map? He said the breakfast was going to be grab-n-go. The morning person said there is no breakfast in the morning due to COVID. I saw the breakfast bags on the other morning. I asked if he can call a cab, he said they don’t call cabs. The hotel failed with basic services with not well trained front desk staff.
Thank you for taking the time to give us your feedback. Please accept my sincere apology for the concerns that you had, I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. My name is Ruben Cruz and I am the General Manager of the hotel .Please give me a call at your convenience and I’ll try my best to make this situation right.
Bed are so comfortable super clean! Staff is amazing breakfast is so good ! Very quiet nice for a family
Thanks for staying with us. We appreciate your feedback!
I especially like the location. Getting around the city was easy.
Thanks for staying with us. We appreciate your feedback!
location was close to everything and good walking.
Thanks for staying with us. We appreciate your feedback!
On behalf of Hampton Inn Chicago Downtown/N Loop I want to Thank you for completing the survey while also extending our sincerest apologies for the negative experience that you encountered during your stay with us. We are working very hard to provide all of our guests with the products and services that will allow you to rate us as a “5”. Your survey comments indicate that you had a number of areas in which we failed to meet your expectations for which I sincerely apologize. We take pride in providing 100% guest satisfaction and as a testament to our commitment in providing better service; I have forwarded your comments to the appropriate department heads that are certain to take the corrective steps needed to improve their areas. We want to thank you for bringing this issue to our attention as we are always looking for ways to improve. Your feedback is an invaluable part of that process.