Skip to main content
Beginning of main content

SpringHill Suites Chicago O'Hare by Marriott

3.0 out of 5.0

Recent guest reviews

Staff was very accommodating and switched our king suite to a double.

It was great. Staff couldn’t have been nicer or more helpful.

everything was good but the breakfast is always the same

Great place to stay if needing a place reasonably close to O’Hare. Free shuttle.

Very comfortable and upscale hotel. Free breakfast was ok.

Nice hotel, Marriott quality at a decent price. Complimentary Airport and local shuttles running 24 h.

It was exactly what I needed. I had 3 kids staying with me in the room. One of the best breakfasts I've had at a hotel: fresh fruit, yogurt, ham, cheeses, bagels, sweets, eggs, etc. Coffee was decent. One of my kids said the apple juice tasted fresh squeezed, even though I know it wasn't. The shuttles run at 15 and 45 mins after the hour, every hour, right on time. Two shuttles, one to airport and one local. Parking is free at the hotel. I had global entry appts at the Chicago airport for my kids. The whole experience was entirely smooth. I ate breakfast, checked out, loaded my bags in the car, took the shuttle to the airport, went to my appt. The dropoff was right in front of the customs passport office. Took shuttle back to the hotel and got in my car and drove home. There is an Outback restaurant in the hotel. Very convenient. Great experience!

Everything was good except that washroom was a little small & the bath tub drainage was blocked.

A very comfortable room, a nice gym, and good breakfast. Stayed here for a night before I had to fly out of Chicago.

Excellent and courteous staff, especially the kitchen staff. Breakfast was great and the kitchen staff works hard to refill. Rooms were clean and the proximity to the airport and the blue line station (Cumberland) is great too.

Great hotel and location!! We always stay here in Chicago. Friendly staff. You won't be disappointed.

Nice and clean facilities. Friendly staff, good breakfast and places to eat nearby. Free parking, internet make it perfect for those business or personal trips Convenient if you want to be close to airport and are there for getting a good night rest If you have a car, parking late evenings can be challenging even though you get a voucher for parking

We were very pleased with our stay, the staff was very helpful and friendly, room was very nice and clean. We took a cab to a Cubs game and back, it worked out really well. We were also very impressed with the continental breakfast. When we come back to a Cubs game again, we will likely stay at this hotel again.

The breakfast was sub par at best. The room was smaller than advertised. My entire family has been itchy have not found any bugs but still itchy.

I recommend this hotel, customer Service is excellent, they let us stay a little Longer than usual check out time without charging us extra.

Room was spacious, clean and comfortable. Breakfast was standard. Shuttle to CTA blue line was convenient and pick-up was prompt. We only waited few minutes and the shuttle appeared. Taking train to downtown is better than driving and parking. Easy access to O'Hare with a nearby 7-Eleven gas station to fill up the rental car.

Great breakfast buffet. Very amiable staff. Property is older and a little tired in spots but very well maintained.

The front desk staff were very pleasant and the room was nice, although with "suites" in the name I expected two rooms and had one. WiFi was non-existent, told the front desk and he asked what kind of devices we had. Since we had I-Phones & an I-Pad, he said we had to go through some additional steps in order to actually get the WiFi to work. I had done everything and still had no internet. The parking is an absolute nightmare as the hotel "shares" a lot with Outback Steakhouse and is extremely small. They do have an underground garage which is poorly marked and one doesn't see until one turns into the narrow parking lot that serves as the check in lot. At least I assumed it was the check-in lot. There's two steel beams from a billboard in the middle of said narrow lot that you need to drive either through or barely around to continue to the rest of the narrow lot. This is all one way, and when you turn into the lot to check in you're going the WRONG way. I will not be returning to the Springhill Suites.

We left our sleepwear in our room, and they kept them for us! We want to say a very special thanks to the hotel!

We are very happy with our stay here everytime. Friendly clean roomy good price amd close to rosemont entertainment

8101 West Higgins Road Chicago IL

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

SpringHill Suites Chicago O'Hare by Marriott is located within a few miles (5 km) of Rivers Casino and Donald E. Stephens Convention Center. This 245-room, 3-star hotel has free breakfast, an indoor pool, and free in-room WiFi. Near the airport, the hotel is also close to Rosemont Theatre and MB Financial Park at Rosemont.


Dining

Start your day off right with a free hot/cold buffet breakfast. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge.


Rooms

All 245 soundproofed accommodations feature kitchenettes and space to spread out with sitting areas. LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and free local calls.


Property features

At SpringHill Suites Chicago O'Hare by Marriott, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle at scheduled times. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include 13 meeting rooms, conference space, and a business center.

Guest reviews for SpringHill Suites Chicago O'Hare by Marriott

Everyone (39) Business (15) Couples (18) Family (30) Other (4) Friends (8)
2
Everyone

Staff was very accommodating and switched our king suite to a double.

By on Apr 16, 2018

Review comment responded on Apr 17, 2018

Dear Valued guest, Thank you for taking the time to review your most recent experience with us here at the SpringHill Suites Chicago, O'Hare. I am delighted to see that our staff was accommodating and was able to meet your request in your room type. However, I am disheartened and disappointed to learn that your experience was only a 2 out of 5. As a valued guest you deserve a flawless guest experience and please accept our apologies that we did not deliver that to you. Again, thank you for your time and we hope to have the opportunity to better your experience the next time your travels bring you back to the area. Kindly, Alina N., Guest Experience Manager

5
Everyone

It was great. Staff couldn’t have been nicer or more helpful.

By on Mar 19, 2018

Review comment responded on Mar 20, 2018

Dear Valued Guest, Thank you for taking the time to provide us with some feedback. I am delighted to see that you had a great experience and our team was accommodating. I will happily pass along your kind words to continue to motivate them to provide superior guest service. Thank you again for your time and we hope to see you again soon! Kindly, Alina N., Guest Experience Manager

5

convenient to o’hare

Everyone

Great place to stay if needing a place reasonably close to O’Hare. Free shuttle.

By on Mar 11, 2018

Review comment responded on Mar 11, 2018

Dear Valued Guest, Thank you for taking the time to share your experience with us, and leaving us with a wonderful rating. We take great pride in meeting your expectations. I am delighted to see that you enjoyed your stay and that we were a convenient location for your travel needs.Thank you again for your positive response and we hope to see you again soon! Kindly, Alina N., Guest Experience Manager

5

nice hotel hotel near airport

Everyone

Very comfortable and upscale hotel. Free breakfast was ok.

By on Jan 17, 2018

Review comment responded on Jan 17, 2018

Dear Valued Guest, Thank you for your kind words and 5-star review. I am delighted to learn that you found your suite to be comfortable and we were able to provide an upscale experience for you to enjoy! Thank you for such great feedback and we look forward to having you with us again soon! Kindly, Alina N., Guest Experience Manager

5

nice hotel, marriott quality at a decent price.

Everyone

Nice hotel, Marriott quality at a decent price. Complimentary Airport and local shuttles running 24 h.

By , from Houston on Dec 18, 2017

Review comment responded on Dec 18, 2017

Dear Rick, Thank you leaving us with such great feedback, we truly appreciate you taking the time to do so! We know you have plenty of options when staying in the area so thank you for choosing the SpringHill Suites Chicago O'hare. I am so delighted to learn that you were able to take advantage of our complimentary airport shuttle and I hope you had safe travels! Thank again for your wonderful feedback and we hope to see you again soon. Kindly, Alina N., Guest Experience Manager

5

close to the airport -free parking - airport shutt

Everyone

It was exactly what I needed. I had 3 kids staying with me in the room. One of the best breakfasts I've had at a hotel: fresh fruit, yogurt, ham, cheeses, bagels, sweets, eggs, etc. Coffee was decent. One of my kids said the apple juice tasted fresh squeezed, even though I know it wasn't. The shuttles run at 15 and 45 mins after the hour, every hour, right on time. Two shuttles, one to airport and one local. Parking is free at the hotel. I had global entry appts at the Chicago airport for my kids. The whole experience was entirely smooth. I ate breakfast, checked out, loaded my bags in the car, took the shuttle to the airport, went to my appt. The dropoff was right in front of the customs passport office. Took shuttle back to the hotel and got in my car and drove home. There is an Outback restaurant in the hotel. Very convenient. Great experience!

By on Oct 6, 2017

Review comment responded on Oct 8, 2017

Dear Guest, Thank you so much for the wonderful review! We greatly appreciate your kind words. Our team works hard to create a memorable experience for all of our guests. Thank you for such great feedback and we look forward to having you with us again soon! Sincerely, Kevin W., Guest Experience Manager

4

nice hotel

Everyone

Everything was good except that washroom was a little small & the bath tub drainage was blocked.

By , from NE on Sep 5, 2017

Review comment responded on Sep 9, 2017

Dear clever, Thank you for taking the time to provide us with some feedback. We apologize for the bathroom issues you encountered in your suite. We understand the frustration a slow drain can cause. We have notified our maintenance team of the drain so it'll be good to go for the next guest in that suite. Thank you again for your time and we look forward to assisting you again the next time your travels bring you back to Chicago. Sincerely, Kevin W., Guest Experience Manager

4

nice hotel close to the chicago airport

Everyone

A very comfortable room, a nice gym, and good breakfast. Stayed here for a night before I had to fly out of Chicago.

By on Aug 28, 2017

Review comment responded on Aug 30, 2017

Dear Guest, We greatly appreciate your kind words! Our team strives to create a wonderful experience for all of our guests and we are delighted you enjoyed yours! Thank you for such great feedback and we look forward to having you with us again soon! Sincerely, Kevin W., Guest Experience Manager

4
Everyone

Excellent and courteous staff, especially the kitchen staff. Breakfast was great and the kitchen staff works hard to refill. Rooms were clean and the proximity to the airport and the blue line station (Cumberland) is great too.

By on Aug 23, 2017

Review comment responded on Aug 25, 2017

Dear Valued Guest, Thank you for taking the time to provide us with some feedback. We're happy to hear that you enjoyed your visit. We apologize for the extended shuttle wait time. It is hard to depict how long traffic will hold up our shuttles when doing multiple pick-ups. We hope to get the chance to assist you again the next time your travels bring you back to Chicago. Sincerely, Kevin W., Guest Experience Manager

5

very clean and great staff

Everyone

Great hotel and location!! We always stay here in Chicago. Friendly staff. You won't be disappointed.

By on Jun 26, 2017

Review comment responded on Jun 28, 2017

Dear Guest, Thank you so much for the wonderful review! We greatly appreciate your kind words. Our team works hard to create a memorable experience for all of our guests. Thank you for such great feedback and we look forward to seeing you again soon! Sincerely, Kevin W., Guest Experience Manager