It was convenient to where I needed to be.
The room was nice! Clean & quiet. So badly needed after a day of travel. Beds are comfortable!
Arrived at hotel via free shuttle service. Major traffic problems at airport so it took forever though this is not the fault of the hotel. I specifically chose this hotel because it had a restaurant onsite and I had a later arrival and early departure the next day. Huge backup at check-in desk. Only two employees a front desk of a 9 story hotel. Restaurant closed at 7 PM as did room service due to "mechanical issues." I asked for restaurant recommendations, was told "this is better than that" and handed menus for pizza places that deliver. Food arrived 2 hours later, cold and inedible. The next day, leaving the hotel I saw there was a Hooters walking distance away. Room itself was musty, bed had an old mattress that was long overdue for replacement with huge valley in center, shower drain had dirty rust stain, and AC was noisy. Place was completely sold out so no room changes. Do not recommend.
Location was close by many food places. But the hotel room we stay at carpet was old and some pieces were cut out and had red stains around the rooms weird
This place is old &.....I don't know how to say.......I want to use the word threadbare, but that's not exact. It's just old & maintained rather than remodeled. The point is, if you're looking for a place DOWNTOWN which is relatively inexpensive AND clean & professional, this is it. I've been unable to find any place DOWNTOWN that is as inexpensive a this, yet not objectionable. The room was scrupulously clean, no bugs, had ALL the amenities you expect.....it was just a bit dated. But all I needed was a clean place to sleep & bathe between a flight ar @ 11PM & (and I was in great pain from unaccustomed touring) the ferry lv at 11 AM. If you're looking for the Ritz, this ain't it. If you're looking for a place DOWNTOWN to flop, in cleanliness & safety for the night, this is it. And the desk clerk, Maya, was the friendliest, most helpful, in recent memory.
Pool was too packed considering it was covid. No hot breakfast available.
When I was buying online there was written it will be a breakfast but there was no breakfast
I liked the fact that it was close to the airport. It was nice and clean.
There was only one employee working the front desk and it took forever to be checked in. They are now charging for parking which is ridiculous.
SpringHill Suites Chicago O'Hare by Marriott places you within 3 miles (5 km) of popular attractions like Rivers Casino and Donald E. Stephens Convention Center. This 3-star hotel has 245 guestrooms and offers an indoor pool, free in-room WiFi, and a free airport shuttle.
Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:00 AM. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge.
All 245 soundproofed accommodations feature kitchenettes and space to spread out with sitting areas. LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Sofa beds, coffee makers, and free local calls are other standard amenities. Change of towels is available on request.
At SpringHill Suites Chicago O'Hare by Marriott, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. If you drive, self parking is USD 17 per day, or you can take advantage of the free airport shuttle (available on request). Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a business center, and express check-in.
It was convenient to where I needed to be.
The room was nice! Clean & quiet. So badly needed after a day of travel. Beds are comfortable!
Thank you for the review! We know your time is valuable and we appreciate you taking the time to share your experience with others. It was a pleasure having you stay with us and we look forward to seeing you the next time your travels bring you to the area.
Arrived at hotel via free shuttle service. Major traffic problems at airport so it took forever though this is not the fault of the hotel. I specifically chose this hotel because it had a restaurant onsite and I had a later arrival and early departure the next day. Huge backup at check-in desk. Only two employees a front desk of a 9 story hotel. Restaurant closed at 7 PM as did room service due to "mechanical issues." I asked for restaurant recommendations, was told "this is better than that" and handed menus for pizza places that deliver. Food arrived 2 hours later, cold and inedible. The next day, leaving the hotel I saw there was a Hooters walking distance away. Room itself was musty, bed had an old mattress that was long overdue for replacement with huge valley in center, shower drain had dirty rust stain, and AC was noisy. Place was completely sold out so no room changes. Do not recommend.
Thank you for your wonderful review! We know your time is valuable and we really appreciate the feedback. We are glad to see that you enjoyed your experience here at the SpringHill Suites, Chicago O’Hare. The team here really does try to make every guests' experience a memorable one. It was a pleasure having you stay with us and we look forward to seeing you the next time your travels bring you to the area!
Thank you for the review! We know your time is valuable and we appreciate you taking the time to share your experience with others.
Location was close by many food places. But the hotel room we stay at carpet was old and some pieces were cut out and had red stains around the rooms weird
Thank you for the review! We know your time is valuable and we appreciate you taking the time to share your experience with others. I am disappointed and disheartened to learn of your experience during your stay and offer my deepest apologies for not meeting your expectations. Please know that I will address these shortcomings with the appropriate team leaders to best understand how we can prevent this from happening in the future. We hope you will try us again the next time your travels bring you to the area.
This place is old &.....I don't know how to say.......I want to use the word threadbare, but that's not exact. It's just old & maintained rather than remodeled. The point is, if you're looking for a place DOWNTOWN which is relatively inexpensive AND clean & professional, this is it. I've been unable to find any place DOWNTOWN that is as inexpensive a this, yet not objectionable. The room was scrupulously clean, no bugs, had ALL the amenities you expect.....it was just a bit dated. But all I needed was a clean place to sleep & bathe between a flight ar @ 11PM & (and I was in great pain from unaccustomed touring) the ferry lv at 11 AM. If you're looking for the Ritz, this ain't it. If you're looking for a place DOWNTOWN to flop, in cleanliness & safety for the night, this is it. And the desk clerk, Maya, was the friendliest, most helpful, in recent memory.
Thank you for taking the time to share your comments regarding your recent stay at the SpringHill Suites, Chicago O’Hare. It was a pleasure having you here and we hope to see you again soon!
Thank you for the review! We know your time is valuable and we appreciate you taking the time to share your experience with others. It was a pleasure having you stay with us and we look forward to seeing you the next time your travels bring you to the area.