Hotel Zachary changed my room type twice after I made our reservation with no notice! I booked a neighborhood suite on original reservation in early October Hotel Zachary changed my room type twice after I made our reservation with no notice! I booked a neighborhood suite on original reservation in early October 2018. Received the usual upcoming reservation ema message the Monday before check in and in message was told my confirmation number had changed with no other details. Checked on Marriott app to see room had been changed to Wrigley Field view suite. This was fine as for the same price I was getting same room type with a better view. I even called hotel to confirm I was still getting the regular suite with the Wrigley Field view for the same price. Hotel employee I spoke with confirmed and told me the Neighborhood view suites had been removed from inventory due to the Marriott migration. ??? I also requested a mini fridge and coffee maker on phone call. Request was totally ignored at check in. Upon checking in my reservation had been changed again to a Junior Suite with a view of Wrigley but room rate was for the larger regular suite. At no time was I ever asked or notified of the hotel changing my room type TWICE. Front desk person was clueless when I told him my reservation was for a regular suite not the smaller Junior suite and I had to scramble to find and show him email reservation confirmation. This was at least a 15 minute ordeal at this point and it was all on me to prove what I had originally booked. He said he understood and proceeded with check in to my regular suite with Wrigley view and finally got our keys. Opened room door and sure enough he had put us in a Junior suite and I am paying for the full size suite. So down we go with luggage and bellman who has been with us now for about 30 minutes to front desk where the finally give us a suite with the view of Wrigley Field. Hotel and room were nice, but would NEVER stay again!

Looked for a hotel in the north part of town to stay before going to Northwestern for a trip, and decided to give this hotel a shot. Didn't know it was new, but having been to Wrigley field before I definitely don't remember a hotel this nice. The entrance is on the 2nd floor - so you walk into a small entryway and take elevators / stairs up to reception. First floor is connected to a number of restaurants and coffee shops so there is plenty to eat in the area. I arrived around 1AM so can't tell how busy the hotel was, but the night agent was very friendly and got me my room real quick. Also ensured I had plenty of water to boot. My room was only on the third floor, but got upgraded to a very spacious suite with a balcony that overlooks Wrigley field. The room was very well appointed, nice comfortable furniture, modern, and comfortable. Bathroom was spacious, towels were luxurious, and the bath products weren't bad. Only small issue is the lack of slippers. Wi-fi worked well and was speedy, outlets were all in the right spots (though one side of the bed is missing a nightstand). The throw blanket was also a nice touch though I didn't use it. Highly recommend this hotel.

The hotel is very comfortable. Nice room. Great bed. Perfect location very close to the train Red Line taht will take you downtown in no time. Perfect to access the main attractions. I personnaly do not care for sports, but the location across the street to Wrigley Stadium will thrill base ball fans. The bar in the lobby is really inviting and comfy. The staff was really helpful. Overall a great experience.

Yes, it is really that good. The check in and check out was warm and friendly and the room product is superior and spacious. What a great location. Our room had a balcony and though the management warned us of noise that might disrupt from Stadium painting, we couldn't hear a thing. These outside doors are air tight. Great bathroom, great decor in the guest rooms and public spaces. This is just a winner from start to finish. Love the coffee shop downstairs as well. Can't wait to come back.

The Hotel has a great feel modern, but with a classic feel. The lobby is on the 2nd floor but when you walk in there is a great coffee shop where you get free coffee with your room Key ( Get the light roast) Lobby is well appointed and the staff was very good about getting me checked in and putting me in a great room. Room was comfortable and well appointed. I had one issue with the Chromecast option on the TV not working, but the staff did everything they could to help fix it . Location is great , but parking is outrageous even off season. We found lots of spots using an app for much less . Location is across from Wrigley Park , but 20 minutes from the city .

This a beautiful hotel with a great location for many Chicago area sights and attractions. We stayed at Hotel Zachary for a concert down the street. It was great to walk just a few blocks to and from the show. This is a very new hotel (2018), and the rooms are so very nice. They are roomy with comfortable beds, great showers with complimentary shampoo/conditioner/body wash dispensers, a great view of Wrigley Field (some rooms), huge TVs, robes, and even a chair with a blanket to warm yourself. The customer service is great. The whole staff is very friendly and eager to help. We will be staying here again.

This was our first visit to the Zachary. Our daughter and family live nearby so we were thrilled there is finally a nice hotel near them. We have stayed in lots of Chicago hotels including favorites the Conrad and the Talbots but LOVED the Zachary. The design of the rooms and public areas is exceptional - the artwork, the books everywhere including the room - lots of great details. It’s the coolest bathroom ever! Very friendly staff, delicious baked goods for breakfast and the perfect location near the red line, restaurants and of course Wrigley makes this a winner in our book. Can’t wait to come back!

Restaurants ,Bars, Coffee Shops, and the red line train a stones throw from the hotel! Charming well appointed rooms and an equally charming and attentive staff from the doorman to the desk. Clean and comfortable furnishings and an excellent selection of books in the room.You cannot lose with one side of the hotel facing Wrigley and the other giving you a beautiful view of Chicago. This is the only place I will stay in Chicago from now on.

The Hotel Zachary is simply outstanding. The location and view (directly across from the Cub's Stadium) is over the top gorgeous. What stands out above everything is the amazing staff and service the hotel provides. We would like to recognize Joanne Kim, one of the Manager's who went above and beyond to ensure our stay (5 days) was perfect. In addition, a shoutout to Rachel and Sarah at the front desk, so warm and friendly...all requests were handled immediately. Don't miss out on breakfast, absolutely delicious food...even for breakfast it's a culinary experience. The avocado toast is the best! If you're fortunate your servers will be Tessa and Jim, they are fabulous. The cocktail lounge is very beautiful with lovely seating both indoors and on the patio facing the stadium. My husband said Gil was a great bartender. A tremendous thank you to the entire staff of the Zachary. We look forward to a return visit in the near future.