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Recent guest reviews

Modern and friendly & accommodating staff

This hotel has really old bathrooms with grout that overlaps the tub. The irritating part it’s black grout, and it’s a sloppy job. Small bathrooms not enough staff in the restaurant.

Great hotel

It was such a great welcome - Precious was so gracious with us upon checking in and out.

Overall stay is good. I recommend

Very nice hotel. I would recommend fans in the bathroom to suck out some humidity from the shower.

Wonderful lake view, modern decor, friendly, helpful staff, comfortable beds, ideal location!

Beautiful location- great staff

I’ve stayed at other Ws and they are normally superb. This property felt like an overpriced La Quinta, The quality is not there for the price. They have a mini fridge is locked because they’re no longer using it they need to just remove it from the room, there are no mini fridges in the room to use to even keep them bottled water cool. They provide you with bottled water but it’s not cold. The bathroom has marks all over the sink the toilet there was hair on the floor and in the tub the shower needs to be re-grouted it was just gross. They don’t take pride in keeping up the roads for the guest in a way that makes you feel like you spent your money well

The hotel was very modern and beautiful. It is very close to Navy Pier and shopping on the Magnificent Mile. Everything was within walking distance. We had a great stay!

Every single hotel employee from check in, to waitress, to housekeeper to security was friendly and helpful, courteous and kind! Not one person was rude!

The decor and esthetics of the property were nice. Unfortunately, my room was not clean. When I entered there was a used towel and a cup on the nightstand. The bathroom walls were dirty and the bathtub was dirty as well. There was also dust all over the room. Had the room been cleaned properly I would have had a pleasant experience. I did inform the hotel staff. They were apologetic and offered a $50 room credit. I would have preferred a clean room.

Their king bed is more like queen.

N Lake Shore Dr Chicago IL

Hotel highlights

  • Walking distance to Navy Pier and Michigan Avenue
  • Free WiFi in public areas
  • Onsite dining
  • Indoor pool

W Chicago - Lakeshore places you in Downtown Chicago, within a leisurely stroll of popular sights such as Navy Pier and Michigan Avenue. This 4.5-star hotel has 520 guestrooms and offers conveniences like a restaurant, an indoor pool, and a 24-hour gym.


Dining

In addition to a restaurant that serves breakfast, brunch, and dinner, there's also a bar. Satisfy your hunger from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee on weekdays from 6:30 AM to 11:30 AM and on weekends from 7:00 AM to noon.


Rooms

Guests can expect to find WiFi and 42-inch flat-screen TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include iPod docks, free weekday newspapers, and safes.


Property features

At W Chicago - Lakeshore, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. Valet parking is offered for USD 76 per night. The 24-hour front desk has staff standing by to help with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this luxury hotel include conference space, a business center, and express check-in.

Room options

Fabulous Room, Room, 2 Double Beds, Non Smoking, Lake View

2 Double Beds | Sleeps 4

Fabulous Room, Room, 1 King Bed, Non Smoking, Lake View

1 King Bed | Sleeps 2

Room, 2 Double Beds, Non Smoking, Lake View (Spectacular Room)

2 Double Beds | Sleeps 4

Room, 2 Double Beds, Non Smoking, City View (Wonderful Room)

2 Double Beds | Sleeps 4

Guest reviews for W Chicago - Lakeshore

Everyone (20) Couples (8) Family (16)
5
Family with small children

Modern and friendly & accommodating staff

By on Jan 1, 2023

Review comment responded on Jan 5, 2023

Thank you for your feedback. Our staff is great. Thank you for staying with us!

3
Family

This hotel has really old bathrooms with grout that overlaps the tub. The irritating part it’s black grout, and it’s a sloppy job. Small bathrooms not enough staff in the restaurant.

By on Dec 28, 2022

Review comment responded on Dec 29, 2022

Thank you for your feedback! We have passed your comments to our leadership team. Thank you again for staying at the W Chicago Lakeshore

5
Family

Great hotel

By on Dec 19, 2022

Review comment responded on Dec 19, 2022

Thank you for staying with us!

3
Everyone

By on Oct 18, 2022

1
Everyone

By on Sep 8, 2022

5
Friends

It was such a great welcome - Precious was so gracious with us upon checking in and out.

By on Aug 18, 2022

Review comment responded on Aug 19, 2022

Thank you for your feedback and for staying with us!! Precious is great and we will ensure to share this with her!

5
Everyone

By on Aug 7, 2022

2
Everyone

By on Jun 21, 2022

4
Family with small children

Overall stay is good. I recommend

By on May 16, 2022

Review comment responded on May 17, 2022

Thank you for your feedback!

5
Partner Couples

Very nice hotel. I would recommend fans in the bathroom to suck out some humidity from the shower.

By on Apr 26, 2022

Review comment responded on Apr 27, 2022

Thank you for your feedback! We will ensure to pass this to our leadership team for further improvements. Thanks again for choosing the W Chicago Lakeshore.

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