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W Chicago - Lakeshore

4.5 out of 5.0

Recent guest reviews

Room had a fantastic view, bathroom was nice. Bed was OK, pillows were mediocre. I tried out the whatever whenever thing by asking for cannolis from a local restaurant. The first night there was a special event at the restaurant so they couldn't get them, which was understandable, and I appreciated their effort to find them at other places but they ended up not getting any. The second night they claimed that there was a long wait at the restaurant and it was going to be very difficult to get cannolis. I told them forget about it, walked the half mile down to the restaurant, spent 10 min waiting for cannolis, walked the half mile back, boom, done. Whatever whenever disappointed me. The last day the hotel staff opened our door 2 hours before we were told we could check out and woke our napping baby, said they didn't know they had given us late check out. Another disappointment. "Current", the hotel restaurant, was decent. Breakfast was great, dinner was good, dessert after dinner (chocolate molten cake) was terrible. Third disappointment. Otherwise, great location, overall good experience, honestly the bad experiences were relatively minor blemishes on a good stay.

Excellent experience. Friendly staff, clean rooms, beautiful views.

Check in was breeze! The staff was inviting and friendly. Great room over looking Lakeshore Drive , Lake Michigan and Navy Pier.

Staff was very friendly the entire time the only time I was disappointed was check-in we arrived at 6 and our room was still not available and we weren't the only ones waiting for a room. Was very upset I had to cancel my dinner plans due to my room not being available so I couldn't get ready.

So glad we choose to stay at the W Chicago! Great Staff, rooms, and the beds are the best!

I love that we could walk to all the attractions.

The hotel was very welcoming , always clean , the staff was very kind.

We had a great time at this hotel. The service was excellent. The room was clean and comfortable. I would recommend this hotel!

Nice would recommend to anyone and everyone that asked about my stay with the w Chicago had an amazing time and experience no complaints whatsoever thank you!!!!

Beautiful hotel, friendly and helpful staff. They managed the holiday chaos wonderfully. My one complaint is more about the way the room was designed. The bathroom door is a sliding door and not one that shuts tight. There’s also a frosted window right between the bed and the bathroom that allows a view if the light is on. This was a first hotel stay with a new boyfriend and we both would have felt much more comfortable with a little more bathroom privacy. We both used the lobby bathroom to poop. Nice towels, nice bathrobe. Everything was very comfortable, but more personal privacy would have been better.

The bedspread was a bit strange, sort of felt like plastic. There was a party next door that sounded like it was in the hallway ~ I would have called the front desk but there was no book or signage that I could find with that information. Otherwise it was a fine hotel with views and good location for us.

The hotel was everything I'd come to expect from the W chain. It's in a gorgeous location, on the shores of Lake Michigan with a great view of the lake and Navy Pier. The breakfast was excellent, the rooms were nice, and the gym is everything you'd need while traveling. Two thumbs up!

Room wasn't very clean. Hair on chair and crumbs on counter. Very tired. Shower with short curtain and no rim so flooded the floor.

This hotel is amazing. Fast and friendly check in, even on July 4th weekend. The hotel is fun and swanky without being pretentious. And bliss shower products. Who can resist!!

Booked the Marvelous Suite for two nights and LOVED it. Modern, sexy room with a great view of Lake Michigan. I didn't want to leave!

It's a nice hotel overall. It's not terribly kid friendly. There is a revolving door right off the main restaurant that exits right onto the highway. My son went through the door and had almost reach the road before I could catch him. People dont enter the hotel from the highway entrance but from the main entrance. I don't understand why they keep that revolving door open. They should at least warn people about it.

Great room felt safe walking to and from hotel. Overall awesome room just like the W in Atlanta

Hotel is within walking distance of many restaurants and shops which was very convenient. The room was ok however the door to the room and bathroom door did not close all the way which made it noisey at times and not very private. Would have liked to have had a coffee maker in the room however you have to call down and request one to be brought up.

It started as a work related trip, I chose this hotel fir its lication. I ended up staging one more day. I'll definitely come back and this time just for leisure. Amazing hotel, great staff

A great guest experience with every interaction with every member of the hotel staff. Thank you for helping make a great weekend.

644 N Lake Shore Dr Chicago IL

Hotel highlights

  • Walking distance to John Hancock Center and Navy Pier
  • Free WiFi in public areas
  • Onsite dining
  • Spa

Located in Near North Side, W Chicago - Lakeshore is within a 10-minute walk of popular sights such as Navy Pier and Chicago Children's Museum. This 520-room, 4.5-star hotel welcomes guests with a restaurant, a full-service spa, and an indoor pool. It's in central Chicago and also a short walk from John Hancock Center and Chicago Water Tower.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in Italian cuisine. Savor a meal from the comfort of your room with 24-hour room service. Start each morning with breakfast, available for a fee.


Rooms

All of W Chicago - Lakeshore's 520 air-conditioned rooms provide iPod docks, free weekday newspapers, and free bottled water. Guests can expect WiFi and 42-inch flat-screen TVs with pay movies. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Safes, phones, and ironing boards are also standard.


Property features

W Chicago - Lakeshore features a full-service spa, an indoor pool, and a health club. Parking is available for USD 46.00 per day (USD 67.00 per day for valet parking), and there's also limo/town car service. Front-desk staff can answer questions 24/7, and assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this luxury hotel include free WiFi in public areas, 15 meeting rooms, and a business center.

Room options

Spectacular Room, 2 Double Beds

Full 2 | Sleeps 4

Spectacular Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Wonderful Room, 1 King Bed

King 1 | Sleeps 2

Fabulous Room, 1 King Bed

King 1 | Sleeps 2

Guest reviews for W Chicago - Lakeshore

Everyone (27) Business (33) Couples (76) Family (31) Other (13) Friends (18)
4
Everyone

Room had a fantastic view, bathroom was nice. Bed was OK, pillows were mediocre. I tried out the whatever whenever thing by asking for cannolis from a local restaurant. The first night there was a special event at the restaurant so they couldn't get them, which was understandable, and I appreciated their effort to find them at other places but they ended up not getting any. The second night they claimed that there was a long wait at the restaurant and it was going to be very difficult to get cannolis. I told them forget about it, walked the half mile down to the restaurant, spent 10 min waiting for cannolis, walked the half mile back, boom, done. Whatever whenever disappointed me. The last day the hotel staff opened our door 2 hours before we were told we could check out and woke our napping baby, said they didn't know they had given us late check out. Another disappointment. "Current", the hotel restaurant, was decent. Breakfast was great, dinner was good, dessert after dinner (chocolate molten cake) was terrible. Third disappointment. Otherwise, great location, overall good experience, honestly the bad experiences were relatively minor blemishes on a good stay.

By on Mar 26, 2018

Review comment responded on Mar 28, 2018

Thank you for sharing your feedback on your recent visit to W Chicago - Lakeshore. We sincerely apologize for the condition of your guest room and wish we could have addressed your concerns while you were here we would have inspected in attempt to make it right for you. We hope to welcome you back if you should decide to give us another chance. Thank you for choosing W Chicago - Lakeshore.

4

nice hotel on lake front

Everyone

Excellent experience. Friendly staff, clean rooms, beautiful views.

By , from NY on Mar 2, 2018

Review comment responded on Mar 6, 2018

Thank you very much for sharing feedback on your recent escape with us at W Chicago - Lakeshore. We take guest reviews very seriously as it helps us to improve what we do every day. Thank you for letting us know we got it right with you! Looking forward to welcoming you back for many more beautiful escapes. Thank you for the recommend of our hotel being the perfect balance of business or leisure!

5
Everyone

Check in was breeze! The staff was inviting and friendly. Great room over looking Lakeshore Drive , Lake Michigan and Navy Pier.

By , from Indiana on Feb 19, 2018

Review comment responded on Feb 22, 2018

Hello Fatima, Thank you for sharing your feedback on your recent visit to W Chicago - Lakeshore. We are thrilled you had a comfortable escape with us and we exceeded your expectations with our location, service and product! Many thanks again for choosing to escape with us. Looking forward to welcoming you back soon! We hope to earn an excellent rating on your next visit.

3

great hotel

Everyone

Staff was very friendly the entire time the only time I was disappointed was check-in we arrived at 6 and our room was still not available and we weren't the only ones waiting for a room. Was very upset I had to cancel my dinner plans due to my room not being available so I couldn't get ready.

By , from Chicago on Feb 19, 2018

Review comment responded on Feb 22, 2018

Thank you for your feedback on your recent visit to W Chicago - Lakeshore. We sincerely apologize for any miscommunication and wish we could have addressed your concerns while you were here. This is not the level of service we strive to deliver. Thank you again as guest feedback helps us to improve what we do every day. We will welcome you back anytime.

5

awesome hotel will recommend

Everyone

So glad we choose to stay at the W Chicago! Great Staff, rooms, and the beds are the best!

By on Feb 3, 2018

Review comment responded on Feb 4, 2018

Hello! Thank you for your feedback on your recent stay at W Chicago Lakeshore. I am happy to hear all your expectations in product and service were met. We hope to see you next time you are in Chicago. Cheers!

5

nice hotel by navy pier

Everyone

I love that we could walk to all the attractions.

By , from Atlanta, GA on Jan 26, 2018

Review comment responded on Feb 2, 2018

Hello Arri, Thank you for your feedback on your recent stay at W Chicago Lakeshore. I am happy to see we have met all your expectations in service and product. We greatly appreciate you staying with us and we hope to see you next time you are in Chicago. Cheers!

5

perfect spot downtown!

Everyone

The hotel was very welcoming , always clean , the staff was very kind.

By , from chicago on Jan 16, 2018

Review comment responded on Jan 20, 2018

Hello Shanny, Thank you for sharing your feedback on your recent visit to W Chicago - Lakeshore. I am delighted to read that our location was perfect for your plans in Chicago and we exceeded your expectations in service! Many thanks as guest feedback helps us to improve what we do every day. We look forward to welcoming you back anytime -please visit again soon.

5

awesome!

Everyone

We had a great time at this hotel. The service was excellent. The room was clean and comfortable. I would recommend this hotel!

By , from Houston, Texas on Dec 11, 2017

Review comment responded on Dec 12, 2017

Hello, Thank you for sharing your feedback on your recent visit to W Chicago - Lakeshore. We are happy to know you and your daughter had a pleasant stay and we exceeded your expectations in product and service. Many thanks for choosing to escape with us. Looking forward to welcoming you back anytime. Cheers!

5

awesome beds omg slept soooo good

Everyone

Nice would recommend to anyone and everyone that asked about my stay with the w Chicago had an amazing time and experience no complaints whatsoever thank you!!!!

By , from chicago il on Nov 30, 2017

Review comment responded on Dec 6, 2017

Hello Eugene, Thank you for sharing your feedback on your recent visit to W Chicago - Lakeshore. We are thrilled to know you had a terrific trip and adventure and our team exceeded your expectations in service! Many thanks for choosing us. We look forward to welcoming you back anytime!

4

i hope you’re comfortable with each other!

Everyone

Beautiful hotel, friendly and helpful staff. They managed the holiday chaos wonderfully. My one complaint is more about the way the room was designed. The bathroom door is a sliding door and not one that shuts tight. There’s also a frosted window right between the bed and the bathroom that allows a view if the light is on. This was a first hotel stay with a new boyfriend and we both would have felt much more comfortable with a little more bathroom privacy. We both used the lobby bathroom to poop. Nice towels, nice bathrobe. Everything was very comfortable, but more personal privacy would have been better.

By on Nov 29, 2017

Review comment responded on Dec 6, 2017

Hello, Thank you for sharing your feedback on your recent visit to W Chicago - Lakeshore. I sincerely apologize for not meeting your expectations and wish we could have addressed your concerns while you were here. Please let us know if you should decide to return as we will welcome you back anytime. Warm Regards.