I had very terrible experience at this property, our room's Air Conditioner was not working and Hotel staff did not address it all night. I had called three times, starting 2:30 AM, I was told that engineering team will remotely fix that in few mins, I had to call back around 3:15 as nothing happend. Then I was promised that someone will be at my room to fix it. Finally at around 4:00 AM I had to called back as no one showed up. Still really hot in room and not able to sleep. I was finally offers box fans at 4:15 AM and was able to sleep then. Worst experience at any hotel I have stayed.
A lot of noise plus in 3 days they did the room just once
I travel often to Chicago but have never stayed at the HyattCentric. I will be staying again! Great hotel, staff and location! Rooms are large and the decor is great!
This is a beautiful and well maintained hotel. Valet staff the day we left was not very friendly or interested in being helpful, but every other staff member from check in to the pool to the restaurant were all very pleasant and helpful the rest of the weekend. This hotel is insulated enough that our room was quiet (we've stayed nearby before and couldn't sleep due to street noise - not the case here). Overall, a great stay. Thank you!
Amazing property! So close to anywhere you want to go. Lovely room and staff. Clean.
Very clean
great stay
beautiful property
The check in staff was rude and not helpful. The prices for food and drinks were risky, $90 plus tip for continental breakfast for 4 people. In our room, there was used water bottles. The pool was super small and the hot in not hot.
Property overall was ok, there was a large blood stain right in the middle of my room rug. Kind of gross looking.
Clean, close to everything. Walking distance
Excellent room. Staff was friendly
Location, comfort, clean
the hotel is in a very central location to attractions.
I had very terrible experience at this property, our room's Air Conditioner was not working and Hotel staff did not address it all night. I had called three times, starting 2:30 AM, I was told that engineering team will remotely fix that in few mins, I had to call back around 3:15 as nothing happend. Then I was promised that someone will be at my room to fix it. Finally at around 4:00 AM I had to called back as no one showed up. Still really hot in room and not able to sleep. I was finally offers box fans at 4:15 AM and was able to sleep then. Worst experience at any hotel I have stayed.
A lot of noise plus in 3 days they did the room just once
Thank you for your honest review! I am very sorry that your room was only serviced once in the 3 nights you were here. Our housekeeping is supposed to be done daily. We will make sure to relay this feedback to our teams.
I travel often to Chicago but have never stayed at the HyattCentric. I will be staying again! Great hotel, staff and location! Rooms are large and the decor is great!
Thank you for this awesome review Michelle! We hope to see you again when you are back in Chicago.
This is a beautiful and well maintained hotel. Valet staff the day we left was not very friendly or interested in being helpful, but every other staff member from check in to the pool to the restaurant were all very pleasant and helpful the rest of the weekend. This hotel is insulated enough that our room was quiet (we've stayed nearby before and couldn't sleep due to street noise - not the case here). Overall, a great stay. Thank you!
Dear Tina,While there were some hiccups while you were with us, we're glad that your overall stay was a fantastic one. Rest assured, we've passed your comments along to our team so we can improve in all applicable areas, and we hope to see you again the next time you're in town.The Management team at the Hyatt Centric
Thank you so much for your feedback. We are glad you enjoyed your stay with us. We hope to see you again soon!
Thank you for your feedback. We hope to see you soon.
Amazing property! So close to anywhere you want to go. Lovely room and staff. Clean.
Dear Autumn,From our comfortable rooms and friendly staff to our superb location, we are delighted you thoroughly enjoyed your stay! Whenever you revisit the Windy City, please come back and see us at Hyatt Centric Chicago Magnificent Mile!The Management team at the Hyatt Centric
Very clean
Thank you for your feedback. We hope to see you soon.
great stay
We're glad you enjoyed your stay.
beautiful property
Dear Remo, Having you here with us was so wonderful! We're thrilled you enjoyed your experience and appreciate you mentioning our lovely facility. Thank you so much for giving us a perfect rating, and we hope to welcome you back to Hyatt Centric Chicago Magnificent Mile again soon.The Management team at the Hyatt Centric
Hello Kaushal, we are very sorry about your experience at our property. You should not have to continuously remind our team about a room issue for it to be solved. A fan should have been offered to you from the start to prevent most of the back and forth that happened. We appreciate the honest review. We hope that we can use this to better train our team on how to solve in situations like this.