Very nice room
Found urine and saliva on toilet seat
Very nice, clean hotel with helpful and friendly staff!
Paid extra for city view but all we had was a building next door. $75 deposit required is unnecessary! Now we have to wait 7 business days for a refund. Room was fair at best. Front desk staff are not friendly.
Great service, room needed some updates. breakfast was good.
The property itself was great. House keeping never came to give us fresh towels or anything or even attempt to freshen up the room. We stepped outside to smoke and came in with a box that we had ashes in from the car and threw the box away in the room, and was then charged $200 for a smoking fee when we didn’t smoke in the room but our clothes did smell like smoke from a gathering that we were in. So instead of reaching out to us so that we can clarify that, we were charged the fee. I called the hotel several times and they kept picking up and putting me on a direct hold and wasn’t able to speak to anyone. Very very very disappointing.
Its nice that it's down the street from OTC. I was still charged $78 rebate which i wasn't told in the beginning. Food was very limited and was turned into us cold when it was ready. We didn't enjoy the food. Gym and pool was great.
spacious room i liked. bath room there is no mat and cummord is not clean
Great location to all local attractions and very clean.
Staff were terrific! Friendly and very helpful and speedy to solve problems
It’s nice in downtown. Wish they had a hot tub and a better view out of my room besides a brick wall
Located in Downtown Chicago, Hyatt Place Chicago/Downtown - The Loop is within a 10-minute walk of popular sights such as Willis Tower and Chicago Riverwalk. This 206-room, 3-star hotel has free breakfast, an indoor pool, and a 24-hour gym.
Free self-serve breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/cafe.
42-inch TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and designer toiletries. MP3 docks, sofa beds, and refrigerators are other standard amenities.
Built in 2015, the brand new Hyatt Place Chicago/Downtown - The Loop offers an indoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is offered for USD 50 per night. The front desk is staffed 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include 3 meeting rooms, a business center, and express check-out.
Very nice room
Found urine and saliva on toilet seat
Dear Donnell, Thank you for sharing your feedback. We are very disappointed you found your room in an unsatisfactory condition. We will make sure we utilize your feedback to coach and counsel our team members.
Very nice, clean hotel with helpful and friendly staff!
Thank you so much for your feedback!
Thank you for the feedback
Thank you for the wonderful review!
Thanks for staying with us. We appreciate your feedback!
Paid extra for city view but all we had was a building next door. $75 deposit required is unnecessary! Now we have to wait 7 business days for a refund. Room was fair at best. Front desk staff are not friendly.
We appreciate the feedback! Our $75 incidental hold will typically drop off in 3 to 5 business days, if this hasn't happened for you please reach out to the hotel directly so we can assist! We apologize your stay was less than perfect and would love to hear any additional feedback you can provide. It is our hope to host you again should you be in the Chicago area!
Great service, room needed some updates. breakfast was good.
Thank you for your feedback
Thank you for your feedback
Thanks for your review! We're glad you enjoyed your stay, and we look forward to welcoming you in the future.