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Recent guest reviews

Very nice room

Found urine and saliva on toilet seat

Very nice, clean hotel with helpful and friendly staff!

Paid extra for city view but all we had was a building next door. $75 deposit required is unnecessary! Now we have to wait 7 business days for a refund. Room was fair at best. Front desk staff are not friendly.

Great service, room needed some updates. breakfast was good.

The property itself was great. House keeping never came to give us fresh towels or anything or even attempt to freshen up the room. We stepped outside to smoke and came in with a box that we had ashes in from the car and threw the box away in the room, and was then charged $200 for a smoking fee when we didn’t smoke in the room but our clothes did smell like smoke from a gathering that we were in. So instead of reaching out to us so that we can clarify that, we were charged the fee. I called the hotel several times and they kept picking up and putting me on a direct hold and wasn’t able to speak to anyone. Very very very disappointing.

Its nice that it's down the street from OTC. I was still charged $78 rebate which i wasn't told in the beginning. Food was very limited and was turned into us cold when it was ready. We didn't enjoy the food. Gym and pool was great.

spacious room i liked. bath room there is no mat and cummord is not clean

Great location to all local attractions and very clean.

Staff were terrific! Friendly and very helpful and speedy to solve problems

It’s nice in downtown. Wish they had a hot tub and a better view out of my room besides a brick wall

North Franklin Street Chicago IL

Hotel highlights

  • Walking distance to Millennium Park and Willis Tower
  • Free self-serve breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Downtown Chicago, Hyatt Place Chicago/Downtown - The Loop is within a 10-minute walk of popular sights such as Willis Tower and Chicago Riverwalk. This 206-room, 3-star hotel has free breakfast, an indoor pool, and a 24-hour gym.


Dining

Free self-serve breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/cafe.


Rooms

42-inch TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and designer toiletries. MP3 docks, sofa beds, and refrigerators are other standard amenities.


Property features

Built in 2015, the brand new Hyatt Place Chicago/Downtown - The Loop offers an indoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is offered for USD 50 per night. The front desk is staffed 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include 3 meeting rooms, a business center, and express check-out.

Room options

Room, 1 King Bed with Sofa bed, Accessible, Bathtub

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, Multiple Beds (Two Queen Beds with Sofa Bed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 5

Room, Multiple Beds, City View (Two Queen Beds with Sofa Bed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 5

Room, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Hyatt Place Chicago/Downtown - The Loop

Everyone (34) Couples (4) Family (11)
4
Partner Couples

Very nice room

By on May 8, 2022

Review comment responded on May 8, 2022

Thanks for your review! We're glad you enjoyed your stay, and we look forward to welcoming you in the future.

5
Everyone

By on Mar 17, 2022

2
Family with small children

Found urine and saliva on toilet seat

By on Mar 13, 2022

Review comment responded on Mar 22, 2022

Dear Donnell, Thank you for sharing your feedback. We are very disappointed you found your room in an unsatisfactory condition. We will make sure we utilize your feedback to coach and counsel our team members.

5
Partner Couples

Very nice, clean hotel with helpful and friendly staff!

By on Aug 3, 2021

Review comment responded on Aug 6, 2021

Thank you so much for your feedback!

3
Everyone

By on Mar 29, 2021

Review comment responded on Apr 18, 2021

Thank you for the feedback

5
Everyone

By on Mar 18, 2021

Review comment responded on Mar 30, 2021

Thank you for the wonderful review!

5
Everyone

By on Mar 4, 2021

Review comment responded on Mar 14, 2021

Thanks for staying with us. We appreciate your feedback!

2
Family Family

Paid extra for city view but all we had was a building next door. $75 deposit required is unnecessary! Now we have to wait 7 business days for a refund. Room was fair at best. Front desk staff are not friendly.

By , from Chicago,ILLINOIS on Oct 12, 2020

Review comment responded on Oct 23, 2020

We appreciate the feedback! Our $75 incidental hold will typically drop off in 3 to 5 business days, if this hasn't happened for you please reach out to the hotel directly so we can assist! We apologize your stay was less than perfect and would love to hear any additional feedback you can provide. It is our hope to host you again should you be in the Chicago area!

4
Family

Great service, room needed some updates. breakfast was good.

By on Aug 3, 2020

Review comment responded on Aug 4, 2020

Thank you for your feedback

5
Everyone

By on Jun 22, 2020

Review comment responded on Jun 24, 2020

Thank you for your feedback

Hyatt Place Chicago/Downtown - The Loop

28 North Franklin Street, Chicago, IL 60606
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