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Recent guest reviews

Paid extra for city view but all we had was a building next door. $75 deposit required is unnecessary! Now we have to wait 7 business days for a refund. Room was fair at best. Front desk staff are not friendly.

Great service, room needed some updates. breakfast was good.

The property itself was great. House keeping never came to give us fresh towels or anything or even attempt to freshen up the room. We stepped outside to smoke and came in with a box that we had ashes in from the car and threw the box away in the room, and was then charged $200 for a smoking fee when we didn’t smoke in the room but our clothes did smell like smoke from a gathering that we were in. So instead of reaching out to us so that we can clarify that, we were charged the fee. I called the hotel several times and they kept picking up and putting me on a direct hold and wasn’t able to speak to anyone. Very very very disappointing.

Its nice that it's down the street from OTC. I was still charged $78 rebate which i wasn't told in the beginning. Food was very limited and was turned into us cold when it was ready. We didn't enjoy the food. Gym and pool was great.

spacious room i liked. bath room there is no mat and cummord is not clean

Great location to all local attractions and very clean.

Staff were terrific! Friendly and very helpful and speedy to solve problems

It’s nice in downtown. Wish they had a hot tub and a better view out of my room besides a brick wall

Great location. Great breakfast options. Staff were helpful

Rooms need updating pull out couches not to comfortable staff never brought up towels or blankets as request had to go to lobby after waiting 5hrs

Room was not clean. We left and will request and probably not receive a refund. Just run around from orbitz.

Clean, good service. Beautiful room only issue is there is no sunlight regardless of the time of day as it is surrounded by taller buildings

North Franklin Street Chicago IL

Hotel highlights

  • Walking distance to Cadillac Palace Theatre and Willis Tower
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in The Loop, Hyatt Place Chicago/Downtown - The Loop is adjacent to Civic Opera House and within a 5-minute walk of other popular sights like Cadillac Palace Theatre. This 206-room, 3-star hotel has a restaurant, an indoor pool, and a 24-hour fitness center.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. You can get a quick energy boost at the coffee shop/café.


Rooms

All of Hyatt Place Chicago/Downtown - The Loop's 206 soundproofed rooms provide MP3 docks, sofa beds, and refrigerators. Guests can expect free WiFi and 42-inch TVs with digital channels. Bathrooms have hair dryers and designer toiletries. Coffee makers, free newspapers, and free local calls are also standard.


Property features

Built in 2015, the brand new Hyatt Place Chicago/Downtown - The Loop offers an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Self parking is offered for USD 69 per night. The front desk is staffed 24/7 to help with tours or tickets, securing valuables, and luggage storage. Additional amenities include 3 meeting rooms, a business center, and express check-out.

Room options

Room, 1 King Bed with Sofa bed, Accessible, Bathtub

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, Multiple Beds (Two Queen Beds with Sofa Bed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 5

Room, Multiple Beds, City View (Two Queen Beds with Sofa Bed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 5

Room, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Hyatt Place Chicago/Downtown - The Loop

Everyone (35) Couples (2) Family (11)
3
Everyone

By on Mar 29, 2021

Review comment responded on Apr 18, 2021

Thank you for the feedback

5
Everyone

By on Mar 18, 2021

Review comment responded on Mar 30, 2021

Thank you for the wonderful review!

5
Everyone

By on Mar 4, 2021

Review comment responded on Mar 14, 2021

Thanks for staying with us. We appreciate your feedback!

2
Family Family

Paid extra for city view but all we had was a building next door. $75 deposit required is unnecessary! Now we have to wait 7 business days for a refund. Room was fair at best. Front desk staff are not friendly.

By , from Chicago,ILLINOIS on Oct 12, 2020

Review comment responded on Oct 23, 2020

We appreciate the feedback! Our $75 incidental hold will typically drop off in 3 to 5 business days, if this hasn't happened for you please reach out to the hotel directly so we can assist! We apologize your stay was less than perfect and would love to hear any additional feedback you can provide. It is our hope to host you again should you be in the Chicago area!

4
Family

Great service, room needed some updates. breakfast was good.

By on Aug 3, 2020

Review comment responded on Aug 4, 2020

Thank you for your feedback

5
Everyone

By on Jun 22, 2020

Review comment responded on Jun 24, 2020

Thank you for your feedback

1
Partner Couples Family

The property itself was great. House keeping never came to give us fresh towels or anything or even attempt to freshen up the room. We stepped outside to smoke and came in with a box that we had ashes in from the car and threw the box away in the room, and was then charged $200 for a smoking fee when we didn’t smoke in the room but our clothes did smell like smoke from a gathering that we were in. So instead of reaching out to us so that we can clarify that, we were charged the fee. I called the hotel several times and they kept picking up and putting me on a direct hold and wasn’t able to speak to anyone. Very very very disappointing.

By , from Downtown Chicago Hyatt The loop on Jun 9, 2020

Review comment responded on Jun 10, 2020

Thank you for your feedback

3
Family Family

Its nice that it's down the street from OTC. I was still charged $78 rebate which i wasn't told in the beginning. Food was very limited and was turned into us cold when it was ready. We didn't enjoy the food. Gym and pool was great.

By on Feb 23, 2020

Review comment responded on Feb 29, 2020

Thank you for your response - we appreciate all feedback and will pass this along to the team. We apologize we were unable to exceed expectations in all areas and will quickly to ensure this is rectified. It is our hopes to serve you again in the future!

5
Everyone

By on Dec 9, 2019

Review comment responded on Dec 14, 2019

Thank you!

5
Everyone

By on Nov 19, 2019

Review comment responded on Nov 19, 2019

Thank you very much for your review! We hope to see you again soon.

Hyatt Place Chicago/Downtown - The Loop

28 North Franklin Street, Chicago, IL 60606
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