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Hyatt Place Chicago/Downtown - The Loop

3.0 out of 5.0

Hyatt Place Chicago/Downtown - The Loop

3.0 out of 5.0

Recent guest reviews

Rooms need updating pull out couches not to comfortable staff never brought up towels or blankets as request had to go to lobby after waiting 5hrs

Room was not clean. We left and will request and probably not receive a refund. Just run around from orbitz.

Clean, good service. Beautiful room only issue is there is no sunlight regardless of the time of day as it is surrounded by taller buildings

Room was spacious and comfortable. Staff was friendly and responsive. Not my favorite Chicago location—better for business trips I would think. Room wasn’t cleaned very well. Refrigerator didn’t work, even after maintenance visited. Overall a fine trip but would probably stay somewhere different next time.

The staff were very friendly and helpful, rooms were large and very clean

INCIDENT OVERNIGHT. NO MANAGER SKILLS SHOWN BY HYATT STAFF.

clean and friendly staff answered every question and gave us awesome places to eat

hotel was very nice, friendly and helpful staff, very clean, disappointed with size of the pool

Great hotel close to millennium park. Pool was super cold during our stay though.

We were very pleased with your staff and facilities . We will certainly stay with you again. Love, love, love.

Nice downtown location. Staff was nice enough, but food took really long when ordered at the bar. No room service, either.

It was so nice staying in this hotel because it is in downtown Chicago. There's a a lot to choose from on their free breakfast but this depend on your booking and staff were so nice too. Awesome hotel

Nice place! Close to everything, comfortable, decent breakfast, nice staff.

Not as close to downtown as we would have liked, but great breakfast and very nice facilities

28 North Franklin Street Chicago IL

Hotel highlights

  • Walking distance to Cadillac Palace Theatre and Willis Tower
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Indoor pool

Located in The Loop, Hyatt Place Chicago/Downtown - The Loop is within a 5-minute walk of Cadillac Palace Theatre and within 15 minutes of other popular attractions like Willis Tower. This 3-star hotel welcomes guests with 206 rooms and conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

For your convenience, a continental breakfast is served for a fee on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

Guests can expect to find free WiFi and 42-inch a TV with digital channels. The bathroom offers hair dryers and designer toiletries. Other standard amenities include an MP3 dock, a sofa bed, and a refrigerator.


Property features

Built in 2015, the brand new Hyatt Place Chicago/Downtown - The Loop offers an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Valet parking is offered for USD 66.00 per day. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include 3 meeting rooms, a business center, and free newspapers.

Room options

Room, Multiple Beds

Queen 2 | Sleeps 5

Room, 1 Queen Bed with Sofa bed, Accessible, Bathtub

Queen 1 | Sleeps 5

Room, 1 King Bed with Sofa bed

King 1 | Sleeps 4

Room, 1 King Bed with Sofa bed, Accessible, Bathtub

King 1 | Sleeps 4

Guest reviews for Hyatt Place Chicago/Downtown - The Loop

Everyone (51) Couples (3) Business (1) Family (4) Friends (2) Other (1)
4
Everyone

Rooms need updating pull out couches not to comfortable staff never brought up towels or blankets as request had to go to lobby after waiting 5hrs

By on Jun 21, 2019

1
Friends

Room was not clean. We left and will request and probably not receive a refund. Just run around from orbitz.

By on Jun 17, 2019

4
Partner Couples

Clean, good service. Beautiful room only issue is there is no sunlight regardless of the time of day as it is surrounded by taller buildings

By on May 31, 2019

Review comment responded on May 31, 2019

Thanks for the great review!

4
Everyone

Room was spacious and comfortable. Staff was friendly and responsive. Not my favorite Chicago location—better for business trips I would think. Room wasn’t cleaned very well. Refrigerator didn’t work, even after maintenance visited. Overall a fine trip but would probably stay somewhere different next time.

By on May 27, 2019

Review comment responded on May 29, 2019

Thank you for your review! We appreciate the feedback - I apologize for the issues you encountered during your stay with us as this is not typical of our property and will ensure they are all addressed. We truly hope you will try us again to see how we truly shine!

5
Business Business Travelers

The staff were very friendly and helpful, rooms were large and very clean

By on Mar 29, 2019

Review comment responded on Mar 30, 2019

Thank you so much for your feedback! We will definitely share this with our team. :)

5
Everyone

By on Feb 27, 2019

Review comment responded on Apr 5, 2019

Thank you so much for your response! I will be sure to share your feedback with our team. We hope to see you again in the near future for another opportunity to impress!!!

1
Families

INCIDENT OVERNIGHT. NO MANAGER SKILLS SHOWN BY HYATT STAFF.

By on Feb 25, 2019

Review comment responded on Feb 28, 2019

I am so sorry to hear of this- I am also sorry that I am unsure of the incident you're speaking of. This came through as an anonymous name, so I apologize for not being able to reach out directly in this case!

1
Everyone

By on Feb 25, 2019

Review comment responded on Apr 5, 2019

Thank you so much for your response! I will be sure to share your feedback with our team. We hope to see you again in the near future for another opportunity to impress!!!

5
Family with small children Families

clean and friendly staff answered every question and gave us awesome places to eat

By on Feb 25, 2019

Review comment responded on Mar 30, 2019

Thank you so much for your feedback! We will definitely share this with our team. :)

4
Everyone

By on Feb 11, 2019

Review comment responded on Apr 5, 2019

Thank you so much for your response! I will be sure to share your feedback with our team. We hope to see you again in the near future for another opportunity to impress!!!

Hyatt Place Chicago/Downtown - The Loop

28 North Franklin Street, Chicago, IL 60606