Standard Room, 2 Double Beds, Accessible, Bathtub
from $90
Best Western River North Hotel
3.0 out of 5.0
3.6
out of 5
Average Guest Review
See all 104 reviews
This hotel is most popular for:
Recent guest reviews
Within walking distance to everything we needed during our stay. Rooftop deck was perfect to relax in the evenings while the kids used the pool. Very clean and accommodating rooms, and the restaurant was great too.
The hotel itself was just fine. No issues, free coffee in the morning. The parking however really annoyed me. We paid to leave our car there for the night. $25. I ASSUMED we would be able to leave it there for most of the next day until we LEFT Chicago. NO. They told us it had to be out by 11 o'clock and then they said it had to be out by 1 o'clock. So you can't leave your car there for any decent amount of time without paying for two nights. That is horribly in-courteous. Especially when that was the ONE feature we desired in choosing that hotel. I would have stayed at a decent hotel like the Freehand if I had known this one fact. The next check-in isn't even until 3 o'clock.. and you can't leave your car without checking-in. So.. at least 3.. Have some customer appreciation..
The concierge/supervisor made our stay at the hotel enjoyable!
I have to say it was a little disappointing for me after checking good reviews, that is no so good like many people said! No, it's not that bad, and I do not know if the problem was only in my room, but the air conditioning made a very loud and annoying noise, I woke up several times in the middle of the night because of that, I stayed on the third floor and when the elevator opened the door I already smelled a musty that I really didn't like and my room also had that smell, but less than in the corridors ... These were the two points that really disappointed me, and I think they should be mentioned , But other than that the room cleaning was good, the bathroom although small had a good shower and the bed was comfortable ... The staff was very nice and I got a free parking that was the point that I decided for this hotel Another point that I have to mention is location! Very good, walking distance to magnificent mile and great restaurants.
The proximity of the hotel is very good from the shopping district. Comfortable room. However, there is no refrigerator in the room. Ice machine is in the hallway, though.
Would recommend. Small rooms, but perfect for weekend stay
The old portion of the hotel has no noise insulation. !st. night street noise and from the room above. The next day I asked mr. Andre to move us to another more quiete room so he did. Street noise improved but the above room the same problem people with heavy walking to almost mid night. We were there times before and we did not had this kind of problem (noise) because the new area is more noise insulated. Mr. Andre thank you for try to help.
The hotel itself was fine, a little on the older side but very conveniently located to walk to the Riverwalk, lots of L stops, and the Navy Pier. The staff was amazing and really nice except for one clerk on in the late night/early morning shift. Lobby has internet, a printer, and coffee and tea available all the time which is a nice perk. It was really expensive the weekend I stayed because of a bunch of events but for a more reasonable price, it's a good value.
Just a one night stay but good location and parking. Comfortable rooms. Would recommend
Cool staff and parking attendant....... Few blocks from the Mile...
Great location, lots of good places to eat in walking distance. Short walk to the red line for those going to Wrigley. However, Wifi was horrible and be careful with the vending machines.
This Best Western is newly renovated. It is clean, the linens are wonderful, and the location was perfect for us. The staff were very friendly, and we never had to wait for assistance. Thanks for the lobby coffee and tea. Our room was quiet, secure, and fashionable.
As soon as I arrived in the lobby, I had a sinking feeling. The hotel is rather dingy, sort of dirty and feels creepy. If dingy, dirty and creepy sounds appealing, you have found the right place. The rooms weren't filthy and the beds turned out not to bite (for which I was relieved). Room service is a pizza place downstairs, food served on paper plates. Would I stay here again? No. If it was free? No. Absolutely not ever again.
This was a trip to take in Art Museums. We were in walking distance of all the places we decided to visit. Also close to the Best Pizza in town. Loved the free parking!! A great visit to Chicago.
Squeeky beds. Had to call desk and change rooms. This was accomplished without a problem. Rooms were very small. Entrance and ambiance was more like a motel, not like a hotel.
Location is great. Walking distance from the center. Hotel is old and needs major improvements. Room was clean. Free Parking is a plus.
Excellent location and perfect hotel services. Will definitely visit again.
This hotel more than met our expectations. I had never been to Chicago before and had no idea where the hotel was located in regards to anything else. The location was fantastic. The biggest plus was the free parking for guests. Walking distance to nearby restaurants and the indoor pool and well as comfortable rooms were also pluses. Only minus would be no free breakfast and the lobby was extremely hot. The staff was wonderful.
This hotel currently is being renovated. The free parking is nice and the location is excellent. Good restaurants are within walking distance. The room was comfortable and clean. Everything here is basic. If you can get a room here at a low price, it is worth it.
Older hotel, but fine for our visit. Part of our floor was under construction, but we never heard anything. Front desk personnel were all very friendly & accommodating. Slow draining tub took two attempts to fix, but then was fine the remainder of our stay. TV remote seemed to need batteries and they had another one to our room within minutes. Security guy was great! He was helpful, fun and super nice. Plenty of places within walking distance. One downside was that we had to go outside in order to get from our room to the lobby or restaurant (separate entrances). Wouldn't be a big deal except it was between about 8 - 25 degrees and there was snow during our entire stay so you had to bundle up and put on boots. Would definitely stay there again.
Hotel highlights
- Walking distance to Merchandise Mart and Tribune Tower
- Free WiFi in rooms and public areas
- Onsite dining
- Indoor pool
Located in Near North Side, Best Western River North Hotel is a leisurely stroll from popular sights such as Merchandise Mart and Tribune Tower. This 150 -room, 3-star hotel has conveniences like an indoor pool, free in-room WiFi, and a fitness center. Centrally located in Chicago, the hotel is also a short walk from Wrigley Building and Ford Center for the Performing Arts Oriental Theatre.
Dining
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning with breakfast, available for a fee.
Rooms
All of Best Western River North Hotel's 150 air-conditioned rooms provide coffee makers, free newspapers, and free local calls. Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and pay movies. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Safes, ironing boards, and desks are other standard amenities.
Property features
At Best Western River North Hotel, guests enjoy features like an indoor pool, a fitness center, and a rooftop terrace. Valet parking is available for USD 25 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.
Guest reviews for Best Western River North Hotel
great location
Everyone
Within walking distance to everything we needed during our stay. Rooftop deck was perfect to relax in the evenings while the kids used the pool. Very clean and accommodating rooms, and the restaurant was great too.
parking trick is not appreciated
Everyone
The hotel itself was just fine. No issues, free coffee in the morning. The parking however really annoyed me. We paid to leave our car there for the night. $25. I ASSUMED we would be able to leave it there for most of the next day until we LEFT Chicago. NO. They told us it had to be out by 11 o'clock and then they said it had to be out by 1 o'clock. So you can't leave your car there for any decent amount of time without paying for two nights. That is horribly in-courteous. Especially when that was the ONE feature we desired in choosing that hotel. I would have stayed at a decent hotel like the Freehand if I had known this one fact. The next check-in isn't even until 3 o'clock.. and you can't leave your car without checking-in. So.. at least 3.. Have some customer appreciation..
Review comment
Jon M. Hotel Manager responded on May 27, 2017
Thank you for staying with us. We know you have many choices when choosing a hotel. We do our best to offer each one of our guests the best value in the downtown area. We apologize that we were not able to do that for you. We hope to earn back your business in the future. Until then, safe travels.
close to the mile
Everyone
The concierge/supervisor made our stay at the hotel enjoyable!
Review comment
Stephanie responded on Feb 22, 2017
We are glad to hear that our staff was able to make your stay a pleasant one.
just ok!
Everyone
I have to say it was a little disappointing for me after checking good reviews, that is no so good like many people said! No, it's not that bad, and I do not know if the problem was only in my room, but the air conditioning made a very loud and annoying noise, I woke up several times in the middle of the night because of that, I stayed on the third floor and when the elevator opened the door I already smelled a musty that I really didn't like and my room also had that smell, but less than in the corridors ... These were the two points that really disappointed me, and I think they should be mentioned , But other than that the room cleaning was good, the bathroom although small had a good shower and the bed was comfortable ... The staff was very nice and I got a free parking that was the point that I decided for this hotel Another point that I have to mention is location! Very good, walking distance to magnificent mile and great restaurants.
Review comment
Jabig Valentin- Front Office Sup. responded on Feb 15, 2017
Good Evening! I do apologize for not meeting your expectations with the working order of your room. We will be taking care of that immediately. We do have Maintenance on site to insure that any request you may have, we can be at your command and check anything that needs attending to. We also could have changed your room. We want nothing but for you to be comfortable. I am glad however that our staff was friendly and that our location met your expectations. There definitely is so much to see and eat! Take Care!
very decent hotel, but no refrigerator
Everyone
The proximity of the hotel is very good from the shopping district. Comfortable room. However, there is no refrigerator in the room. Ice machine is in the hallway, though.
Review comment
Jabig Valentin- Front Office Sup. responded on Feb 15, 2017
Good Evening! We do appreciate any and all feedbacks. We our glad that the location was of great benefit to you since everything is within walking distance. we do apologize that there was not a refrigerator in your room. However, we do have microwaves and refrigerators in stock they are based on availability since we only have so many but we would be more then happy to send one to your room of no cost the next time you stay with us. Thank you for your review! Take care
awesome location.
Everyone
Would recommend. Small rooms, but perfect for weekend stay
Review comment
Guest Services responded on Feb 19, 2017
Thank you very much for your recognition of our amazing staff. We also appreciate the suggestions on how we can improve our guest experience. We truly appreciate your business and look forward to seeing you next time. Until then, safe travels.
last time.
Families
The old portion of the hotel has no noise insulation. !st. night street noise and from the room above. The next day I asked mr. Andre to move us to another more quiete room so he did. Street noise improved but the above room the same problem people with heavy walking to almost mid night. We were there times before and we did not had this kind of problem (noise) because the new area is more noise insulated. Mr. Andre thank you for try to help.
Review comment
Sales Manager responded on Nov 21, 2016
Thank you for reviewing your stay with us! We apologize for any inconvenience regarding noise and the location of your room. Your feedback is greatly appreciated and will help us continue to improve our facilities over the new year. Happy Holidays!
decent hotel, not fancy in any way
Everyone
The hotel itself was fine, a little on the older side but very conveniently located to walk to the Riverwalk, lots of L stops, and the Navy Pier. The staff was amazing and really nice except for one clerk on in the late night/early morning shift. Lobby has internet, a printer, and coffee and tea available all the time which is a nice perk. It was really expensive the weekend I stayed because of a bunch of events but for a more reasonable price, it's a good value.
Review comment
Sales Manager responded on Sep 22, 2016
Thank you for reviewing your stay with us. We're happy you enjoyed our convenient location and friendly staff. Your feedback is greatly appreciated and we hope you'll stay with us again in the future.
road trip
Everyone
Just a one night stay but good location and parking. Comfortable rooms. Would recommend
Review comment
Sales Manager responded on Jan 1, 1970
Thank you for the great review of your stay with us! We're happy you enjoyed the value of our location, amenities, and guestroom. Your feedback is appreciated and we hope you'll stay with us again in the future!
walking distance
Everyone
Cool staff and parking attendant....... Few blocks from the Mile...
Review comment
Brittany responded on Jan 1, 1970
Thank you for the fantastic review of your stay with us! Your feedback is greatly appreciated. We hope you'll stay with us again in the future!
Appreciate your feedback. Look forward to seeing you next time you're in town