I did not like that the bathroom has no fan and that the computer system was messed up and they charged $200 for incidentals when there is no minibar or store or anything to even spend $200 on.
One staff member was quite rude to me for no real reason
Location was ideal for the task we were there to do.
The room wasn’t ready when I arrived. They have limited staff. They didn’t clean the room claiming they have no staff. Even though I prepaid the hotel through Orbitz, I was charged the entire cost a second time on my credit card. They said it was an error and I was told that the charge was reversed. Overall, it was a horrible experience in a terrible hotel that has no staff. Very bad and I want a refund.
Wonderful location and price. Rooms was really nice. Has a great bar area.
My family had several rooms at Hotel Lincoln. We all were celebrating our sons wedding. Yes the rooms arent super large but so nice. We had everything we needed and your staff was wonderful. Thank you and we will be back.
The staff were very welcoming and accommodating. There's a coffee shop in the lobby which has delicious coffee and pastries and is such a nice perk. Room was clean and comfortable, although full (not queen) beds were a bit small for 2 people. Will definitely stay here again.
I will definitely stay here again. I love the location, the hotel was really nice and had a good vibe, the service was very friendly.
Quaint property. To our surprise there was a farmer's market which we enjoyed.
Needs remodeling.
It was smallish in a good location which was nice for us. The roof top bar is kind of sweet and the down stairs bar/restaurant was okay but both were closed for private parties one night or an other although it was office Christmas party season. The HVAC was a window unit and it was loud. Amenity fee, what amenities?
The hotel promised increased cleaning due to the pandemic which was one of the reasons we wanted to stay. We were set up in a room that was not clean. The bed was made, but it included crumbs and a human fingernail. The towels had been used and the tv was broken (you could only see 2/3 of the picture.) We can’t eat dairy and there were few food options available on site. Everyone was very nice though. Just very disappointed with being given a dirty room for our anniversary.
Great location!
The staff are to be commended at this property! They were ALL accommodating, courteous, prompt, personable and caring. Outstanding stay!
Located in Lincoln Park, Hotel Lincoln is adjacent to Green City Market and within a 10-minute walk of other popular attractions like Chicago History Museum. This 184-room hotel welcomes guests with conveniences like a restaurant, a 24-hour gym, and free in-room WiFi.
In addition to a restaurant onsite, there is also a rooftop bar where you can enjoy a drink. Get a pick-me-up at the coffee shop/cafe. Start each morning with full breakfast, available for a fee from 11:00 AM to 1:00 PM.
Guests can expect to find free WiFi and 40-inch LCD TVs with satellite channels and pay movies. Bathrooms have hair dryers and free toiletries. Coffee makers, safes, and phones are also standard.
Guests staying at Hotel Lincoln enjoy a 24-hour gym, a rooftop terrace, and free WiFi in public areas. Valet parking is available for USD 68 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this boutique hotel include a 24-hour business center, a microwave in a common area, and a meeting room.
I did not like that the bathroom has no fan and that the computer system was messed up and they charged $200 for incidentals when there is no minibar or store or anything to even spend $200 on.
One staff member was quite rude to me for no real reason
Dear Igor, Thank you for choosing Hotel Lincoln, a JDV Hotel by Hyatt and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We look forward to another opportunity so we can show you the outstanding hospitality you deserve. Best Regards,Lee HoenerGeneral Manager
Dear Mary, On behalf of our team at Hotel Lincoln, a JDV Hotel by Hyatt, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the city. Best Regards,Lee HoenerGeneral Manager
Location was ideal for the task we were there to do.
Dear Elvin J. Thank you for being our guest at Hotel Lincoln, a JDV Hotel by Hyatt, and for sharing your feedback with us. We are glad you liked our prime location. Our boutique hotel just north of the Loop offers our guests easy access to the Lincoln Park Zoo, DePaul University, and much more.We look forward to welcoming you back soon.Best Regards,Lee HoenerGeneral Manager
The room wasn’t ready when I arrived. They have limited staff. They didn’t clean the room claiming they have no staff. Even though I prepaid the hotel through Orbitz, I was charged the entire cost a second time on my credit card. They said it was an error and I was told that the charge was reversed. Overall, it was a horrible experience in a terrible hotel that has no staff. Very bad and I want a refund.
Dear Gary, Thank you for your feedback. We truly apologize for the billing-related issue that occurred but we do hope it has been resolved now. We are also very sorry your room was not ready upon arrival and for the inconvenience you had due to the lack of housekeeping. We are grateful for your review as we are always looking for ways to improve. Thank you again for your patience in these matters.Best Regards,Lee HoenerGeneral Manager
Wonderful location and price. Rooms was really nice. Has a great bar area.
Thank you so much for the amazing survey! We are very pleased to hear that you enjoyed your stay with us and hope to welcome you back soon!Best,Vanessa BryanNight Manager
My family had several rooms at Hotel Lincoln. We all were celebrating our sons wedding. Yes the rooms arent super large but so nice. We had everything we needed and your staff was wonderful. Thank you and we will be back.
Thank you so much for the amazing survey! We are very pleased to hear that you enjoyed your stay with us and hope to welcome you back soon!Best,Vanessa BryanNight Manager
The staff were very welcoming and accommodating. There's a coffee shop in the lobby which has delicious coffee and pastries and is such a nice perk. Room was clean and comfortable, although full (not queen) beds were a bit small for 2 people. Will definitely stay here again.
Thank you so much for the amazing survey! We are very pleased to hear that you enjoyed your stay with us and hope to welcome you back soon!Best,Vanessa BryanNight Manager
I will definitely stay here again. I love the location, the hotel was really nice and had a good vibe, the service was very friendly.
Thank you so much for the amazing survey! We are very pleased to hear that you enjoyed your stay with us and hope to welcome you back soon!Best,Vanessa BryanNight Manager
Hi Christy,Thanks for sharing your feedback with us. We're sorry to hear about your experience regarding the lack of a bathroom fan and the issues with the computer system during your stay.We understand the importance of having a comfortable and functional bathroom, and we apologize for any inconvenience caused by the absence of a fan. We'll explore solutions to address this issue and enhance our guests' experience.Regarding the incidental authorization, we apologize for any confusion. Although we don't have mini-bars in our rooms, the 200 credit could have been used at our food and beverage outlets. The 200 deposit is just a precautionary measure and will be refunded to your card within 3-5 business days.Your feedback is invaluable to us as we strive to improve our services and facilities. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future under improved circumstances.Best regards,Ulani Lorden