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DoubleTree by Hilton Chicago - Magnificent Mile

3.5 out of 5.0

DoubleTree by Hilton Chicago - Magnificent Mile

3.5 out of 5.0

Recent guest reviews

I would like to start off by saying upon arrival the bellhop and hotel staff were very kind and friendly. I was there for my birthday and they provided me with free wifi as a birthday gift. We checked in late Friday and went to bed. Saturday morning when in the bathroom we noticed dried blood on the cabinets of the sink. There was even blood splatter on the floor. We called down to the front desk and they said they would send someone up to take care of it immediately. When we got back to the room the bed was made but no one had addressed the blood in the bathroom. We called down to the front desk again and they sent someone up right then to clean it. They told us it was all clean and good to go- which it was not. There was still clearly blood residue (Perhaps stains, who knows). Sunday when we woke up I was making the bed and noticed multiple blood stains on the bedding that we had been sleeping in for two nights!!!! At this point we went down to the front desk and made them aware of the whole situation. They offered to validate our parking (but we were not parked there), and offered compensation for 1/5 a room rate via reward points. So they were willing to provide less than a nights compensation for sleeping in a bloody bed. When I told them it wasn't enough they told me I could change rooms, or deal with it, and to take it up with Orbitz if I was not satisfied.

Great hotel and location. Would’ve been perfect if not for slow WiFi

Nice spacious room and hotel had great location. Would be nice to have internet TVs

staffs in the front desk were not friendly. Good location

The location was great and the hotel was clean, and the staff was very friendly. I would definitely stay there again

It was a really nice hotel In a perfect location. The overnight parking however was way too expensive. Yummy cookies as you enter.

Hotel looked like it was under renovation but it was still nice!

Hotel was in the middle of a strike. Services was precarius and there was a employees manifestation in front of the hotel, making a unbelivable noise from 5am to the sunset. Hilton just made a letter of excuse. Unaceptable!

Hotel workers on strike, and room not as clean as it could be - pretty dusty. No safe for valuables. Also, pool and fitness rooms were closed. Staff were very friendly and generous with the cookies. Great location.

Our hotel was on strike, so no services were provided, nor was any discount offered on our room rates that we paid for. The hotel should have given us a partial refund because of the lack of services and reduced staff. The beds were also uncomfortable - seemed like old mattresses. The entire hotel is under construction, too, which again, should have been seen in a reduced price. We way overpaid for our experience!!

No mention of construction at booking. Super outdated hotel. Old everything. Extremely overpriced for what it is.

Loved the outdoor lounge/ pool deck, the hotel restaurant is really good and low cost, the room is very nice and location excellent. On the down side there was no working fan in our bathroom so if two of us showered bAck to back the condensation was raining from the ceiling for a solid 12 hours after-ew. The ice machine on our floor was broken for our entire 4 day stay. Our coffee maker also did not work. I would recommend this hotel to anyone who asks.. it was overall a great stay

Great location! Ongoing construction was disruptive. Despite assurances from hotel, the pool was shutdown midway through our stay. We were told to take our 3 and 1 year old grandsons to the lake if we needed to swim! Our recently renovated bathroom had mildew around the sink and in the shower. Overall - just so, so. Making arrangements to stay elsewhere when we return!

300 E Ohio St Chicago IL

Hotel highlights

  • Onsite dining
  • Outdoor pool
  • 24-hour health club
  • Rooftop terrace

Located in Near North Side, DoubleTree by Hilton Chicago - Magnificent Mile is within a 5-minute drive of popular attractions such as Chicago Riverwalk and Northwestern Memorial Hospital. This 443-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour health club, and a rooftop terrace. Located in central Chicago, the hotel is also near Water Tower Place and John Hancock Center.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service. Start your day off with full breakfast, available for a fee.


Rooms

Guests can expect to find WiFi, wired Internet, and cable TV. The bathroom offers hair dryers and free toiletries. Other standard amenities include a coffee maker, free local calls, and an ironing board.


Property features

Guests staying at DoubleTree by Hilton Chicago - Magnificent Mile enjoy an outdoor pool, a 24-hour health club, and a rooftop terrace. Self parking is offered for USD 55 per night. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and tours or tickets. Additional amenities include a conference center, a business center, and a computer station.

Room options

Room, 1 King Bed with Sofabed, Corner

King 1 | Sleeps 4

King, Room, 1 King Bed, City View

King 1 | Sleeps 2

Room, 1 King Bed, Corner

King 1 | Sleeps 2

Room, 1 King Bed

King 1 | Sleeps 2

Guest reviews for DoubleTree by Hilton Chicago - Magnificent Mile

Everyone (70) Couples (75) Business (39) Family (59) Friends (44) Other (7)
5
Everyone

By on Jan 28, 2019

Review comment responded on Jan 28, 2019

Thanks for your feedback! We are so happy you enjoyed your stay with us!

5
Everyone

By on Jan 28, 2019

Review comment responded on Jan 28, 2019

Thanks for your feedback! We are so happy you enjoyed your stay with us!

1
Everyone

I would like to start off by saying upon arrival the bellhop and hotel staff were very kind and friendly. I was there for my birthday and they provided me with free wifi as a birthday gift. We checked in late Friday and went to bed. Saturday morning when in the bathroom we noticed dried blood on the cabinets of the sink. There was even blood splatter on the floor. We called down to the front desk and they said they would send someone up to take care of it immediately. When we got back to the room the bed was made but no one had addressed the blood in the bathroom. We called down to the front desk again and they sent someone up right then to clean it. They told us it was all clean and good to go- which it was not. There was still clearly blood residue (Perhaps stains, who knows). Sunday when we woke up I was making the bed and noticed multiple blood stains on the bedding that we had been sleeping in for two nights!!!! At this point we went down to the front desk and made them aware of the whole situation. They offered to validate our parking (but we were not parked there), and offered compensation for 1/5 a room rate via reward points. So they were willing to provide less than a nights compensation for sleeping in a bloody bed. When I told them it wasn't enough they told me I could change rooms, or deal with it, and to take it up with Orbitz if I was not satisfied.

By , from Ohio on Jan 25, 2019

4
Everyone

Great hotel and location. Would’ve been perfect if not for slow WiFi

By on Jan 20, 2019

4
Everyone

Nice spacious room and hotel had great location. Would be nice to have internet TVs

By on Dec 31, 2018

Review comment responded on Jan 4, 2019

Thank you for your feedback! We look forward to having you back soon.

4
Everyone

staffs in the front desk were not friendly. Good location

By on Dec 26, 2018

5
Everyone

The location was great and the hotel was clean, and the staff was very friendly. I would definitely stay there again

By on Dec 16, 2018

Review comment responded on Jan 4, 2019

Thank you for your feedback! We look forward to having you back soon.

5
Everyone

By on Dec 10, 2018

Review comment responded on Jan 4, 2019

Thank you for your feedback! We look forward to having you back soon.

4
Everyone

By on Nov 22, 2018

Review comment responded on Jan 4, 2019

Thank you for your feedback! We look forward to having you back soon.

1
Everyone

By on Nov 18, 2018

DoubleTree by Hilton Chicago - Magnificent Mile

300 E Ohio St, Chicago, IL 60611