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Congress Plaza Hotel

1.5 out of 5.0

Recent guest reviews

I've stayed here twice and will again ... conveniently located to downtown and an easy train ride from the airport.

Great staff, located close to major museums great views from lake facing rooms

If you are looking for a reasonable, nicely located hotel this is a good place to stay. The hotel is very old so don't expect modern decor. Because it is older the walls are a bit thin so sound travels. I have stayed here three times and the hotel staff has always been friendly. The valet parking service would receive a very poor review from me. One stay included the driver delivering my car late and not liking my tip so he made a snide comment and slammed my door. The last stay, I waited an hour and they kept telling the door man that it was on the way. Turns out they just couldn't find it. Think I will have to find a self park to stay there in the future.

This hotel came recommended form a direct Orbitz employee for being .58 from the convention center, it was over 2 miles away. next the hotel is tired, again came recommended, shower/bathroom., old no hot water and can barely get in the shower as the toilet is next to it. Bar staff- I had to ask twice for drinks and carried them to my party three times, on top of flat soda. The restaurant for breakfast, served the English muffing cold, less silverware, forget it! I am sorry but would not recommend this place.

All the staff were very friendly! Also the valet attendants were wonderful as I was loading and unloading all my luggage. Room was clean. Both beds and bathroom were spotless. The only downside is there is no free parking. Self park to save $5. It was nearly $40 to park my vehicle for the night. The parking is just around the corner and easy to find yourself.

Can't beat the location, overlooking the park and lakefront, right downtown. Within walking distance of many attractions. It's an old hotel, built 1893, and retains much of its original Victorian opulence, but is upgraded with enough modern convenience to be very comfortable. The lobby is stunning. A few rough edges in our room where plumbing and sprinkler systems were installed, but thats the worst I can say. Keep in mind a room with the best view also overlooks a busy road and intersection so traffic noise is a given. But I think those two minor factors are insignificant given the experience of staying in an historic hotel in such a location. Staff were pleasant and helpful.

It's a classic, historic hotel that has been updated to reflect the finest amenities in accommodations. The rooms have always been clean--which is most important--and the staff is very friendly and helpful. The lobby is gorgeous--lots of marble and old-world elegance, and again everything was clean...the hallways smelled clean, the room smelled clean...we have always been happy at the Congress. And it's walking distance to everything! And it's affordable! Great value in downtown Chicago!

Excellent location in the Chicago with tons of things to do close by. The lobby is dated but its old Chicago. The rooms seem to be upgraded and very clean and comfortable. Would definitely stay again.

needed to stay in town during snow storm. it is close to work and price is right. wish they had room service. King bed was great.

Check in was quick and easy. Friendly staff. Stayed on the 9th floor. Room was nice but you can tell its an old hotel. There was no view out the window. The AC/heater didnt work and had to sleep with windows open because it was stuffy. Woke up in the morning and went to "breakfast." Breakfast was chocolate chip cookies, sliced bread and a few pastries. There was no hot food unless you wanted to toast your bread.

Checking- in took me like 10 minutes because there was nobody there, and the staff was kind of rude to me. The hotel looks like abandoned and dirty

Lots of junky guys in our next room, they made lots of noise and smoked weeds from 7 pm to 4 am, our room smelled weeds and we couldn't sleep all night!!!! All towels were old and over used, when you enter the hotel smell naphthalene which is carcinogen!! The only positive point of this hotel is location, nothing else!!!

This was a great hotel for the prize. It is a walking distance from downtown Chicago has to offer.

The bathroom looked to be remodel but the shower would not drain. No microwave, phone in our room didnt work. We did have a late check in and had no issues. Beds were comfortable.

Thanks to all staff of hotel, for working for guests. Marry Christams! ONly, please, work for better WIFI, so, suddenly. sometimes not conection, and wsh better and wider breakfast (even it is continental), need to ask always tea.

The hotel is very outdated, but the history behind it is what made it interesting. We had 2 kids with us and they were so intrigued by the haunted history, they actually did some ghost hunting and enjoyed it. The room itself had a bad odor when we walked in and we had to spray cologne to kill some of the odor, bedding and pillows were comfortable. The continental breakfast was a joke, bread, 1 tray of mini danishes and orange juice.

520 South Michigan Avenue Chicago IL

Located in The Loop, Congress Plaza Hotel is within a 10-minute walk of popular sights such as Art Institute of Chicago and Buckingham Fountain. This 870-room hotel has 2 restaurants along with conveniences like free in-room WiFi and a fitness center. Centrally located in Chicago, the hotel is also a short walk from Millennium Park and Grant Park.


This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is available for a fee.


All 870 air-conditioned rooms feature coffee makers, safes, and phones. TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.

Property features

Guests of Congress Plaza Hotel enjoy a fitness center, free WiFi in public areas, and 20 meeting rooms. Valet parking is available for USD 44 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a business center, and express check-in.

Room options

Standard Room, 1 King Bed, Lake View

King 1 | Sleeps 2

Standard Suite, 1 King Bed, Lakeside

King 1 | Sleeps 3

Standard Room, 1 King Bed

King 1 | Sleeps 3

Standard Double Room, 2 Double Beds

Full 2 | Sleeps 4