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Congress Plaza Hotel

3.0 out of 5.0

Recent guest reviews

It is just a hotel worth the price for its location.

The lobby is beautiful but the room was not! The tub wouldn't drain so there was water while we showered, room smelled old, & you had to pay for a fridge. Upon arrival my reservation had been cancelled and the hotel told me orbitz cancelled when in fact it was the hotel that cancelled. Overall I was very displeased! The only good highlight was most of the staff, especially the valet Steve...he gave us directions, asked us how we were, and was very helpful!!

Convienient, quiet decent location. Near good transportation.

Just the rooms arent sound proof and can hear everything from others rooms ..harrassing security

First of all you have to take into consideration that this is a hotel that was built in the 1860s. With that in mind it's a beautiful old hotel emphasis on old. It took not one not two but three different rooms to finally get one that was acceptable. The first one look like and Frank's attic. The second when you had to step outside of the bathroom to change your mind. The third was acceptable but I was also very surprised that a hotel of this caliber didn't have any kind of refrigeration in the room as in small frig. I can't remember when I stayed in a hotel we didn't have one.

Love the price and the fact that is in downtown, not the most modern but great

Overall the hotel was in a great location (right down the street from Millennium park and close access to the Loop) but that's where the greatness ends. When I arrived at the counter to check-in I was greeted by friendly hotel staff. While friendly they neglected to provide useful information for my stay (complimentary breakfast, the internet information, potential charges, or anything helpful). When I arrived to the room I was slightly disappointed with the condition of the rooms (paint peeling, very VERY thin walls, faucets that didn't work correctly, etc.). To top it off, the Internet (wifi) did not work for myself or my friend who was staying in a different room. Overall this wasn't a big deal to me as I was in Chicago for the City and not the Hotel, but I was expecting more and was slightly disappointed.

Helpful staff but they needed more people to help with check ion!!

The hotel room did not have hot water. We were told they would fix by the time we returned from our day. Come 11pm, nothing had been addressed. After 3 phone calls, (nearly begging them to do something because we wanted to shower and SLEEP) a visit from an electirian, and rude manager, our room was changed at midnight. Although the ballroom was breathtaking, I will never book with this hotel again.

mmostly pleasant.................mostly pleasant.................mostly pleasant.................

I will never again stay at this hotel. Very outdated and not comfortable at all. Had a horrible odor as well.

Hotel is very dated and has not been maintained. Best thing for the owners of this place to do is tear down and rebuild. He has seen its time.

Dark musty room. Lights burned out, no a/c or heat only a fan.

Pleasant 2 days stay. Red eye (night shift) staff was limited to one person in the front desk.

Returned to room at 4am to find it INFESTED WITH BUGS! Since I was checking out by 6am I didn't request a change in rooms but took pics of the bugs and after showing it to the desk clerk was assured a call by a manager as soon as they got in....STILL WAITING! NO CALL!! THEY JUST DON'T CARE. After returning home I found the same small winged bug in my over night bag.

Hotel needs a lot of work. There was a mugging outside my door in broad daylight on the eighth floor. Luckily nobody was hurt. Hotel security took about 15 minutes to respond.

The only hotel employee that was any where near pleasant was the bellhop when I arrived late on a Monday night. He was super friendly and I thought to myself "Great start!". Every interaction after that was a steep downhill slide. I think the guy at the front desk couldn't read/speak english enough to read my name on his computer screen. He barely said two words to me and it took a very long time for him to find my name and get my room keys. I went to the bar and she was closing...but I apparently should have known that already and should have been ashamed of myself for asking according to the bark and scowl that I received. The room was very nice. You can tell they went to a lot of trouble to renovate an old hotel and create a modern comfort and feel. The hotel is neat if you like old architecture and things like that. I would definitely recommend staying here...but they need to do a much better job hiring and training friendly people.

Love the location of this hotel, easy walking to trains, lots of parks and shopping. Definitly overpriced for the condition though. Tiny little tv in the room, water takes 5 minutes to warm up. Very definitly an aging hotel.

Hotel has been around a long time, that adds character. They need to update a few things (peeling wall paper in halls, worn carpets). Specifically our room had a toilet handle that needed to be jiggled every time or else it continued to run. The air conditioner was not sufficient during the night, I would hate to be in that room when it's really hot outside. I enjoyed exploring the hotel and hanging out in the beautiful lobby.

quick check in and quick check out. Staffs are friendly helping us store our luggage.

520 South Michigan Avenue Chicago IL

Hotel highlights

  • Walking distance to Art Institute of Chicago and Millennium Park
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Fitness center

Located in South Loop, Congress Plaza Hotel is within a 10-minute walk of popular sights such as Art Institute of Chicago and Buckingham Fountain. This 3-star hotel has 870 rooms and welcomes guests with 2 restaurants, free in-room WiFi, and a fitness center. Centrally located in Chicago, the hotel is also a short walk from Millennium Park and Grant Park.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is available for a fee.


Rooms

All 870 air-conditioned rooms feature coffee makers, safes, and phones. TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.


Property features

Guests of Congress Plaza Hotel enjoy a fitness center, free WiFi in public areas, and 20 meeting rooms. Valet parking is available for USD 44 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a business center, and express check-in.

Room options

Standard Room, 1 King Bed, Lake View

King 1 | Sleeps 2

Standard Room, 1 Queen Bed

Queen 1 | Sleeps 2

Standard Suite, 1 King Bed, Lakeside

King 1 | Sleeps 3

Standard Double Room, 2 Double Beds

Full 2 | Sleeps 4

Guest reviews for Congress Plaza Hotel

Everyone (37)
3

very convenient location

Everyone

It is just a hotel worth the price for its location.

By , from MEXICO CITY on Jul 20, 2017

2

lobby is deceiving...

Everyone

The lobby is beautiful but the room was not! The tub wouldn't drain so there was water while we showered, room smelled old, & you had to pay for a fridge. Upon arrival my reservation had been cancelled and the hotel told me orbitz cancelled when in fact it was the hotel that cancelled. Overall I was very displeased! The only good highlight was most of the staff, especially the valet Steve...he gave us directions, asked us how we were, and was very helpful!!

By , from illinois on Jul 18, 2017

4
Everyone

Convienient, quiet decent location. Near good transportation.

By on Jul 1, 2017

2
Everyone

Just the rooms arent sound proof and can hear everything from others rooms ..harrassing security

By , from dq on Jun 27, 2017

3

very old hotel

Everyone

First of all you have to take into consideration that this is a hotel that was built in the 1860s. With that in mind it's a beautiful old hotel emphasis on old. It took not one not two but three different rooms to finally get one that was acceptable. The first one look like and Frank's attic. The second when you had to step outside of the bathroom to change your mind. The third was acceptable but I was also very surprised that a hotel of this caliber didn't have any kind of refrigeration in the room as in small frig. I can't remember when I stayed in a hotel we didn't have one.

By , from Palm springs on Jun 27, 2017

4

close to everything

Everyone

Love the price and the fact that is in downtown, not the most modern but great

By on Jun 26, 2017

3

great location, great price, fair stay.

Everyone

Overall the hotel was in a great location (right down the street from Millennium park and close access to the Loop) but that's where the greatness ends. When I arrived at the counter to check-in I was greeted by friendly hotel staff. While friendly they neglected to provide useful information for my stay (complimentary breakfast, the internet information, potential charges, or anything helpful). When I arrived to the room I was slightly disappointed with the condition of the rooms (paint peeling, very VERY thin walls, faucets that didn't work correctly, etc.). To top it off, the Internet (wifi) did not work for myself or my friend who was staying in a different room. Overall this wasn't a big deal to me as I was in Chicago for the City and not the Hotel, but I was expecting more and was slightly disappointed.

By , from California on Jun 24, 2017

3

beautiful with charm

Everyone

Helpful staff but they needed more people to help with check ion!!

By on Jun 24, 2017

2

old hotel

Everyone

The hotel room did not have hot water. We were told they would fix by the time we returned from our day. Come 11pm, nothing had been addressed. After 3 phone calls, (nearly begging them to do something because we wanted to shower and SLEEP) a visit from an electirian, and rude manager, our room was changed at midnight. Although the ballroom was breathtaking, I will never book with this hotel again.

By on Jun 23, 2017

3

convenient

Everyone

mmostly pleasant.................mostly pleasant.................mostly pleasant.................

By on Jun 23, 2017