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Congress Plaza Hotel

3.0 out of 5.0

Recent guest reviews

Great location, clean and comfortable rooms. Great atmosphere

Good experience, but the halls look terrible too old

I LOVED the 12' ceilings in my room, the tall windows and the views of the lake and some of Chicago's best landmarks! The door knobs were also SO cool and I appreciated that they were kept through the years. The bathroom was nicely renovated with black granite. I couldn't find a thermostat to lower the room temp so it was a little too warm for sleeping but welcoming to arriive in a cozy-warm room after being in the frigid Chicago temps outside. The staff was quite helpful and all had cheery attitudes. This classic hotel has so much character although it seemed overlooked in some ways. For example, the elegant gathering area/lobby is so incredibly beautiful but flat screen TVs were tuned to news and sports and playing loudly. I would definitely stay here again as I LOVE the beauty and character of this classic hotel.

The pictures that we viewed when booking our stay through orbits were nothing like what the hotel looked like when we arrived. Upon walking in the hotel you are greeted with a strong gas type chemical smell. The first room that they put us in had a broken heater that was stuck on hi. The second room had a heater that sounded like a lawn mower ALL THE TIME. All the doors either stuck or didn’t close. The mattress was on 2x4s. The furniture didn’t fit in the room so it was awkwardly placed. The electrical popped breakers every 30 seconds in the bathroom. The water faucet spun in circles and had to be rigged a certain way just to make it turn off, it did not work properly. The outlets were limited if you could find them. Paint was chipped and pealing. Fixtures were broken. The bed was hard as a rock and the pillows were so thick that they made your neck sore. I was scared to leave any clothes out on the floor for fear they would have roaches on them in the morning. It was awful and a was irritated that i wastes my money staying there.

The lobby is very pretty. The actual hotel is very old. The carpet, the walls, doors and bathrooms are VERY dated and need to be updated. The furniture on the other hand is very modern. It's miss matched. It's a great deal for the location though.

We have stayed here many times, our hotel of choice when in the loop, usually a good experience and good value. This visit was disappointing. The desk staff was disinterested and bored. Just wanted to get through the day. Requested a high floor room, near a second reservation, with a view if possible. We were told the second room was not available on our floor, but could be one floor below us. We were placed on the 5th floor in a tiny room, badly in need of renovation. The second room was later placed in the other tower on the 8th floor. When asked if it could be closer, the answer was "no!" No interest in customer service whatsoever! When we had to extend the reservation by a day, even though we did have a room reserved, we were forced to change rooms! We will reconsider next time we are in Chicago

50 yrs ago this was a glorious hotel but the updates have been minimal.

Hotel was beautiful with a lot of history. Great location. Valet was not the best for $44.00 a night .

Quick check in, friendly staff, clean room, good walking distance to everything

This has been the worse hotel ever. AC DONT WORK. STAFF IS RUDE. I told lady I need to speak to the manager and he goes that’s how it will be. I asked him I was never told AC don’t work and he said, I WASNT SUPPOSE TO KNOW THAT. We asked for fans and they said if they gave us 2 fans, hotel power would trip. I travel a lot. But this has been the worse worst experience. Rooms are horrible.

West enjoyed the location and it's proximity to everything we wanted to do

Be prepared for the historic experience this hotel will give you. It is not a shiny glass and chrome hotel- it is old and historic. Very comfortable though, and the staff are excellent.

We have been to many big city downtown hotels, like Phily, NYC, Boston, this is the WORST, do not go, bath tub, vanity and toilet all clogged up, water drain very slowly, call hotel service, got very bad customer service lady with horrible attitude.

The hotel is an old one and has lots of history. It was awesome architecture and the staff is really great. The bathroom was so small you can barely turn around and there was a leak from somewhere that caused a puddle in the bathroom. The room was stuffy and we could not crack the window open for fresh area so not recommended for people that don’t like confined spaces. The room did have an awesome view of the lake. It has its good points and bad points. But a decent hotel for an old one.

We have excellent impressions of Chicago .River cruise, walk tour and Art Institute were unforgettable

Historic building in a great location but the hotel needs a good scrub. Remodel rooms were done in the cheapest manner possible and is already falling apart. Poor maintenance thru out with wall papers and paint peeling. In our room, the hairdryer and the plugs didn't work. The coffee maker can only be use if you place it on the floor. Great price though

The hotel was in a great location for about anything you want to do in the city, the room was excellent, the bed was a king and it was firn and comfortable, the view of the lake on the higher floors after the 9th floor are amazing, it's a no frills big room, they white washed the rooms probably from all the years of smoking, of course my girl complained that the water wasn't the best but give it a minute and was also fantastic, and the best thing was the price , under 200 with taxes on a sat and Sunday, I give the hotel a fantastic review, and ALS Beef is right around the corner and don't forget Miller Pubs Ribs.

We stayed here for a quick Chicago weekend. Staff was not friendly and the room was old and musty smelling. Everything felt damp. AC was loud and old. Its and old hotel without charm. Wouldn't recommend

The hotel is well located near lots of shops, restaurants, sites of interest. The lobby is a lovely old space. Rooms are small (that is okay) but worn. Amenities in the room are sparse relative to what you might find at modern hotels. The hotel has a lot of charm, but don't expect a microwave/fridge in the room. The price for the room was a bit lower than others around, and that probably reflects the age and amenities in the hotel.

Beautiful hotel with a lot of history. Employees made it seem like an inconvenience to store my luggage there after checkout because of my conference I was attending that day. They ended up being joking but I felt they took it too far and it wasn't a very service oriented attitude. The ladies at the front desk were very nice. Comfortable room with a great view. Would stay again!

520 South Michigan Avenue Chicago IL

Hotel highlights

  • Walking distance to Art Institute of Chicago and Millennium Park
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Fitness center

Located in South Loop, Congress Plaza Hotel is next to popular attractions like Columbia College Chicago and Museum of Contemporary Photography. This 3-star hotel has 870 rooms and welcomes guests with 2 restaurants, free in-room WiFi, and a fitness center. Centrally located in Chicago, the hotel is also a short walk from Spertus Institute of Jewish Studies and Auditorium Building and Theatre.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is available for a fee.


Rooms

All 870 air-conditioned rooms feature coffee makers, safes, and phones. TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.


Property features

Guests of Congress Plaza Hotel enjoy a fitness center, free WiFi in public areas, and 20 meeting rooms. Valet parking is available for USD 49.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a business center, and express check-in.

Room options

Standard Room, 1 King Bed, Lake View

King 1 | Sleeps 2

Standard Room, 1 Queen Bed

Queen 1 | Sleeps 2

Standard Suite, 1 King Bed, Lakeside

King 1 | Sleeps 3

Standard Room, 1 King Bed

King 1 | Sleeps 3

Guest reviews for Congress Plaza Hotel

Everyone (69)
4
Everyone

Great location, clean and comfortable rooms. Great atmosphere

By , from Milwaukee on Feb 6, 2018

4
Everyone

Good experience, but the halls look terrible too old

By on Jan 25, 2018

4

it's a classic!

Everyone

I LOVED the 12' ceilings in my room, the tall windows and the views of the lake and some of Chicago's best landmarks! The door knobs were also SO cool and I appreciated that they were kept through the years. The bathroom was nicely renovated with black granite. I couldn't find a thermostat to lower the room temp so it was a little too warm for sleeping but welcoming to arriive in a cozy-warm room after being in the frigid Chicago temps outside. The staff was quite helpful and all had cheery attitudes. This classic hotel has so much character although it seemed overlooked in some ways. For example, the elegant gathering area/lobby is so incredibly beautiful but flat screen TVs were tuned to news and sports and playing loudly. I would definitely stay here again as I LOVE the beauty and character of this classic hotel.

By , from Honolulu on Jan 10, 2018

1

run down and unmantained hotel

Everyone

The pictures that we viewed when booking our stay through orbits were nothing like what the hotel looked like when we arrived. Upon walking in the hotel you are greeted with a strong gas type chemical smell. The first room that they put us in had a broken heater that was stuck on hi. The second room had a heater that sounded like a lawn mower ALL THE TIME. All the doors either stuck or didn’t close. The mattress was on 2x4s. The furniture didn’t fit in the room so it was awkwardly placed. The electrical popped breakers every 30 seconds in the bathroom. The water faucet spun in circles and had to be rigged a certain way just to make it turn off, it did not work properly. The outlets were limited if you could find them. Paint was chipped and pealing. Fixtures were broken. The bed was hard as a rock and the pillows were so thick that they made your neck sore. I was scared to leave any clothes out on the floor for fear they would have roaches on them in the morning. It was awful and a was irritated that i wastes my money staying there.

By , from Nevada on Dec 13, 2017

4

old and somewhat upfatde

Everyone

The lobby is very pretty. The actual hotel is very old. The carpet, the walls, doors and bathrooms are VERY dated and need to be updated. The furniture on the other hand is very modern. It's miss matched. It's a great deal for the location though.

By on Dec 11, 2017

3

beautiful views

Everyone

We have stayed here many times, our hotel of choice when in the loop, usually a good experience and good value. This visit was disappointing. The desk staff was disinterested and bored. Just wanted to get through the day. Requested a high floor room, near a second reservation, with a view if possible. We were told the second room was not available on our floor, but could be one floor below us. We were placed on the 5th floor in a tiny room, badly in need of renovation. The second room was later placed in the other tower on the 8th floor. When asked if it could be closer, the answer was "no!" No interest in customer service whatsoever! When we had to extend the reservation by a day, even though we did have a room reserved, we were forced to change rooms! We will reconsider next time we are in Chicago

By , from Massachusetts on Nov 16, 2017

3

decent hotel

Everyone

50 yrs ago this was a glorious hotel but the updates have been minimal.

By , from ND on Nov 10, 2017

3

beautiful hotel

Everyone

Hotel was beautiful with a lot of history. Great location. Valet was not the best for $44.00 a night .

By , from laporte In on Oct 30, 2017

4
Everyone

Quick check in, friendly staff, clean room, good walking distance to everything

By , from texas on Oct 24, 2017

1
Everyone

This has been the worse hotel ever. AC DONT WORK. STAFF IS RUDE. I told lady I need to speak to the manager and he goes that’s how it will be. I asked him I was never told AC don’t work and he said, I WASNT SUPPOSE TO KNOW THAT. We asked for fans and they said if they gave us 2 fans, hotel power would trip. I travel a lot. But this has been the worse worst experience. Rooms are horrible.

By on Oct 24, 2017