Skip to main content
Beginning of main content

Recent guest reviews

Property is well kept but the area isn’t as well. Definitely didn’t feel safe walking around during the day let alone at night. Not a lot of restaurants in the area, free breakfast is ok but nothing to rave about. Overall the room was nice but area is a no for me

Had a terrible experience with check in and the staff were extremely unhelpful with anything we needed. Will be following up about such a negative experience!!

The studio suite was well-laid out and gave plenty of space, counter space, and storage space. We welcomed the kitchen and kitchen table. Could be improved with brighter room lighting (especially in the kitchen area) and additional kitchen tools (sponge, vegetable peeler, kettle, 2-cup glass measuring bowel).

Great location &staff

The view was amazing and we were so close to Soldier Field, Lake Michigan, and museum campus. The room was spacious and beautiful, perfect for our family of four.

Excellent Stay. Would recommend!

This is downtown but not as much traffic

Liked the room and distance to parks. Absolutely did not like the customer service. Staff were rude and did not help me or my family. We had to figure everything out on our own.

Quick and easy check in and check out, room was nice and clean.

Although the hotel appeared to be fairly new, it was not clean. The floors outside our room were not vacuumed. The floors by the elevators were not mopped. If you stay there make sure to bring your own cleaning supplies to sanitize your room.

The view from the corner room was amazing! We also loved the small kitchen and that the bedroom was seperate from the living space.

clean, location

Valet parking cost was a bit high. Overall staff interaction was very poor. Staff not readily available at check in. Had to track down valet person to get keys once car was brought to front of hotel.

Staff is great. However due to covid pool was closed

I would have appreciated it so much more if the staff actually enforced the mask mandate that is posted in the hotel! There were FAR to many times where I am in a hallway or public area and people were not wearing their masks!

E. 11th Street Chicago IL

Hotel highlights

  • Steps from Grant Park and State Street
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Downtown Chicago, Homewood Suites by Hilton Chicago Downtown South Loop is next to popular attractions like Grant Park and State Street. This 196-room, 3-star hotel has free breakfast along with conveniences like a 24-hour gym and free in-room WiFi.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Enjoy a leisurely bite to eat at Shang Noodle, the hotel's onsite restaurant. Get a pick-me-up at the coffee shop/cafe, or mingle with other guests at the free daily manager's reception.


Rooms

49-inch Smart TVs come with Netflix, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Kitchens, washers/dryers, and sofa beds are also available.


Property features

Homewood Suites by Hilton Chicago Downtown South Loop features a 24-hour gym, free WiFi in public areas, and a business center. Valet parking is offered for USD 65 per night. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.

Room options

Studio, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

1 King Bed | Sleeps 4

Studio, 1 King Bed, Accessible (Roll-In Shower)

1 King Bed | Sleeps 4

Studio, 1 King Bed, Accessible, Corner (Hearing)

1 King Bed | Sleeps 4

Studio, 1 King Bed, Corner

1 King Bed | Sleeps 4

Guest reviews for Homewood Suites by Hilton Chicago Downtown South Loop

Everyone (26) Couples (8) Family (11)
3
Family

Property is well kept but the area isn’t as well. Definitely didn’t feel safe walking around during the day let alone at night. Not a lot of restaurants in the area, free breakfast is ok but nothing to rave about. Overall the room was nice but area is a no for me

By on May 4, 2022

Review comment responded on May 5, 2022

We apologize for the inconvenience and will be addressing your concerns with the staff and management.

1
Family Family with small children Friends

Had a terrible experience with check in and the staff were extremely unhelpful with anything we needed. Will be following up about such a negative experience!!

By on May 1, 2022

Review comment responded on May 2, 2022

We apologize for the inconvenience and will be addressing your concerns with management and the staff. Thank you for staying with us

5
Everyone

The studio suite was well-laid out and gave plenty of space, counter space, and storage space. We welcomed the kitchen and kitchen table. Could be improved with brighter room lighting (especially in the kitchen area) and additional kitchen tools (sponge, vegetable peeler, kettle, 2-cup glass measuring bowel).

By on Jan 25, 2022

Review comment responded on Jan 30, 2022

Thank you for staying with us, we appreciate your feedback

5
Family Friends

Great location &staff

By on Dec 27, 2021

Review comment responded on Dec 31, 2021

Thank you for staying with us, we appreciate your feedback

5
Family with small children Partner Couples

The view was amazing and we were so close to Soldier Field, Lake Michigan, and museum campus. The room was spacious and beautiful, perfect for our family of four.

By on Dec 22, 2021

Review comment responded on Dec 26, 2021

Thank you for staying with us, we appreciate your feedback

5
Family with small children

Excellent Stay. Would recommend!

By , from Chicago on Dec 20, 2021

Review comment responded on Dec 26, 2021

Thank you for staying with us, we appreciate your feedback

4
Everyone

By on Dec 7, 2021

5
Everyone

By on Nov 29, 2021

4
Everyone

By on Nov 20, 2021

5
Partner Couples

This is downtown but not as much traffic

By on Sep 19, 2021

Review comment responded on Sep 28, 2021

Thank you for staying with us, we appreciate your feedback!

Homewood Suites by Hilton Chicago Downtown South Loop

59 E. 11th Street, Chicago, IL 60605
url importing http://www.orbitz.com/Chicago-Hotels-Homewood-Suites-by-Hilton-Chicago-Downtown-South-Loop.h33387384-p2.Hotel-Reviews
There was an error importing /Chicago-Hotels-Homewood-Suites-by-Hilton-Chicago-Downtown-South-Loop.h33387384-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Chicago-Hotels-Homewood-Suites-by-Hilton-Chicago-Downtown-South-Loop.h33387384-p2.Hotel-Reviews

Frequently asked questions