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DoubleTree by Hilton Chicago O'Hare Airport - Rosemont

3.5 out of 5.0

Recent guest reviews

From the first day we walked in we felt very special. We were greeted every time we entered or left the hotel. Everyone was helpful and always had a smile. During check in and throughout the stay helpful suggestions were given. When I do come back it will be my choice to stay there. Every hotel should model their staff after this onetim

Lovely location for a conference with many additional conveniences. Also enjoyed some shopping away from the big city, specifically the fashion outlets of Chicago!

We were comfortable from check-in to check-out. The staff was friendly & made us feel welcome. The hotel has a no tolerance policy regarding noise. After negative experiences at different hotels, the policy was refreshing.

There for conference at the Stephens Conference Center and it was extremely convenient. Covered tunnel to the Convention Center - I was able to stay out of the rain (which it was raining the whole time) and get to and from my meetings without having the expense of any transportation. I got this room "bundled" on my Orbitz reservation and was extremely economical as well.

The rooms were nice and spacious, service was great.

Nice hotel. Good location. Friendly staff. Even has a conference center. Cold fruity water available in the lobby. I would definitely recommend.

I enjoyed my stay. The staff were extremely helpful and nice. The room was cozy but dusty and I didn't appreciate the daily $15 parking fee. It should be free after all the room rates are not cheap.

I have stayed in this same hotel previously. This was by far my worst experience and will not return. With so many hotel options in the area, will stay some where else next time. The swimming pool filter wasn't working. The pool was cloudy and couldn't see to the bottom. There were gum wrappers and rubber bands in the water. There was a film across the top of the water. The pool was unsafe to swim in. The pool area was only closed after we alerted the staff. The room was dusty and dirty. I found a fast food bag in plain site upon check in. There was a live bug of some sort crawling around. The ceiling had cracks in it. It was a one night stay only and was contemplating not spending the night. I realize it was a Monday morning and construction work needs to happen but I awoke to the sounds of jack hammering right outside my window in the connected parking garage. Was very disappointed in my stay.

Very nice and great room service. Convenient parking garage to the hotel

Husband and I were in town for a concert. Hotel was within walking distance. We arrived early and the let us check-in early! Outlet mall within walking distance as well!! Very nice friendly staff... but our pillows had hair from who knows what guest. I didn't make it a big deal since there were extra pillows in the room that were clean!!

this hotel is nice and clean !!! the pool is fine kids love it !!

I had a great time in The Double Tree by Hilton Chicago. The room was clean everyday and has an excellent service. I was pleased that they has a business room for using the computer and printing because I need to print some concert tickets, so it saved my time. I ate at the restaurant and the breakfast was really good. The staff was great. The hotel is near of great stores and restaurants, also the train station. The free shuttle to the airport was excellent. Great hotel!!!

The hotel is normal, nothing special, if nothing happened, I think it is OK. But I had a bad experience several days after checking out, I stayed with a friend in this hotel, I left there for somewhere else and my friend stayed there one more night, he left a package in the front desk and asked me helped him to pick up and took back home. I stayed another hotel because the room rate was not good here the night I picked up the packages, I took the shuttle from the airport and went to hotel and picked the packages. I wanted to take shuttle back to airport and took my hotel's shuttle back.But the shuttle driver saw my packages was from shopping mart, so he asked me if I was staying the hotel at the night, I told him the truth and just picked up something here. But he refused to take me to airport, and said I was not a guest for the hotel. So I went to the front desk and asked them if I could take shuttle to airport, a man told me I could, just didn't tell the driver anything. I stayed outside and wait for the next shuttle, but there was a man in hotel uniform coming and checked me, I told him the truth and he told me I could not take the shuttle to airport just because I did not stay the hotel, he watched me out. I had to walk for 30 minutes to train station, took me to the airport. I felt very disappointed for what they did to me, it was not easy for a foreigner to walk so long at 10:00pm with snowing outside. American people should be warm and helpful, their attitude was cold.

Amir at the front desk was very helpful and pleasant. Above and beyond expectation. Thank you.

We had a great time at the Doubletree. The food was very good and service from front desk to bartender was great. Only one complaint is no BTN tv station to watch our football game. We would definitely recommend this hotel.

Came here for a girlfriend's bachelorette party. It was great!

It was a nice hotel, staff was just ok. You have to pay $13 extra for parking, which has not been clearly defined in the description of the hotel.

Nice,clean,friendly staff,gym too small,not many amenities.great over all

Our room 930 great very clean great location, however room 922 had ants in bathroom.

Great room. Clean and quiet. I liked that I was able to check in early. and the cookies are great!

5460 North River Road Rosemont IL

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • Free airport shuttle
  • Indoor pool

DoubleTree by Hilton Chicago O'Hare Airport - Rosemont places you next to Donald E. Stephens Convention Center and within a 5-minute walk of Rosemont Theatre. This 369-room, 3.5-star hotel has an indoor pool along with a free airport shuttle and a fitness center. It's near the airport and also a short walk from Fashion Outlets of Chicago and MB Financial Park at Rosemont.


Dining

Enjoy dining at one of 2 onsite restaurants including BC Bistro and Lounge, which specializes in American cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

All 369 air-conditioned accommodations feature sitting areas. Guests can enjoy flat-screen TVs and stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Refrigerators, coffee makers, and safes are also standard.


Property features

Guests staying at DoubleTree by Hilton Chicago O'Hare Airport - Rosemont enjoy an indoor pool, a fitness center, and a spa tub. Parking is USD 25.00 per day (USD 30.00 per day for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 6 meeting rooms, and a 24-hour business center.

Room options

Standard Room, 1 King Bed with Sofabed, Non Smoking

King 1 | Sleeps 4

Corner Room, 1 King Bed with Sofabed, Non Smoking

King 1 | Sleeps 4

1 King Cardio Room with Precor Trainer

King 1 | Sleeps 4

1 King Yoga Room with Extra Space & Yoga Equipment

King 1 | Sleeps 4

Guest reviews for DoubleTree by Hilton Chicago O'Hare Airport - Rosemont

Everyone (13) Couples (24) Business (31) Family (22) Other (16) Friends (9)
5

great staff

Everyone

From the first day we walked in we felt very special. We were greeted every time we entered or left the hotel. Everyone was helpful and always had a smile. During check in and throughout the stay helpful suggestions were given. When I do come back it will be my choice to stay there. Every hotel should model their staff after this onetim

By , from murfreesboro,TN on Oct 23, 2017

Review comment responded on Nov 7, 2017

Thank you for taking the time to review our DoubleTree! We are so proud of our team. We realize that a hotel is just a hotel, it's the people who make the difference! We will share your positive comments with our team. We hope to see you again, and thank you for being our guest!

5

great location for a conference!

Everyone

Lovely location for a conference with many additional conveniences. Also enjoyed some shopping away from the big city, specifically the fashion outlets of Chicago!

By on Oct 17, 2017

Review comment responded on Oct 20, 2017

Anonymous, Thank you for choosing us during your recent trip to the Chicago-Rosemont area. Your feedback is very important to us, and we will share your comments with the appropriate teams. We are glad that you enjoyed the convenience of our hotel in relation to the conference center, shopping and dining. We hope to welcome you back the next time you are staying in Rosemont.

4

great hotel near food & fun

Everyone

We were comfortable from check-in to check-out. The staff was friendly & made us feel welcome. The hotel has a no tolerance policy regarding noise. After negative experiences at different hotels, the policy was refreshing.

By , from Kenosha on Oct 16, 2017

Review comment responded on Oct 20, 2017

Tina, Hello! Thank you for choosing us. We are delighted to hear about your experience. We look forward to welcoming you back in the near future!

4
Everyone

There for conference at the Stephens Conference Center and it was extremely convenient. Covered tunnel to the Convention Center - I was able to stay out of the rain (which it was raining the whole time) and get to and from my meetings without having the expense of any transportation. I got this room "bundled" on my Orbitz reservation and was extremely economical as well.

By on Oct 15, 2017

Review comment responded on Oct 20, 2017

Anonymous, we appreciate your feedback! We are happy that you found the tunnel convenient to the Convention Center. It's always nice to save money, and we're glad that we were your choice. We hope to see you soon!

4
Everyone

The rooms were nice and spacious, service was great.

By on Aug 29, 2017

Review comment responded on Oct 20, 2017

Anonymous, thank you for being our guest! We are delighted that you enjoyed your stay. We hope to see you in the near future.

5
Everyone

Nice hotel. Good location. Friendly staff. Even has a conference center. Cold fruity water available in the lobby. I would definitely recommend.

By on Aug 19, 2017

Review comment responded on Oct 9, 2017

Anonymous, We appreciate your positive comments and we have shared them with our team. We hope to welcome you back, when you return to our area!

4

enjoyed my stay but

Everyone

I enjoyed my stay. The staff were extremely helpful and nice. The room was cozy but dusty and I didn't appreciate the daily $15 parking fee. It should be free after all the room rates are not cheap.

By on Jul 4, 2017

2

hotel near the rosemont entertainment district

Everyone

I have stayed in this same hotel previously. This was by far my worst experience and will not return. With so many hotel options in the area, will stay some where else next time. The swimming pool filter wasn't working. The pool was cloudy and couldn't see to the bottom. There were gum wrappers and rubber bands in the water. There was a film across the top of the water. The pool was unsafe to swim in. The pool area was only closed after we alerted the staff. The room was dusty and dirty. I found a fast food bag in plain site upon check in. There was a live bug of some sort crawling around. The ceiling had cracks in it. It was a one night stay only and was contemplating not spending the night. I realize it was a Monday morning and construction work needs to happen but I awoke to the sounds of jack hammering right outside my window in the connected parking garage. Was very disappointed in my stay.

By , from Chicago on Jun 27, 2017

5
Everyone

Very nice and great room service. Convenient parking garage to the hotel

By on Dec 19, 2016

5

beautiful hotel

Everyone

Husband and I were in town for a concert. Hotel was within walking distance. We arrived early and the let us check-in early! Outlet mall within walking distance as well!! Very nice friendly staff... but our pillows had hair from who knows what guest. I didn't make it a big deal since there were extra pillows in the room that were clean!!

By on Oct 25, 2016

Review comment responded on Nov 1, 2016

Dear Valued Guest, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us and look forward to welcoming you back again on your next visit to the area. Best Wishes~