I liked the location of the hotel. Being honest, the parking garage to hotel connection felt sketchy, especially being late at night- it was poorly lit and not well directed. While the lobby and outside of the hotel looked nice, the room felt run down and past it’s time to be updated; patches on the wall, a shower desperately needing to be regrouted, literally lampshades were crooked when we walked in the room. Just felt like it was well past its prime.
A/c system on blink…
The room was clean and the people were nice
The variety of room options and configurations. The staff was friendly and kind.
The staff was extremely courteous and helpful. With the added stress of traveling during the pandemic, everyone was very diligent with keeping everyone feeling safe.
Nice and close to the airport. Clean room and friendly staff.
Everything was very nice But, I have been trying to get someone to email me a copy of my itemized bill and have not had any luck so far
The only issue was that Housekeeping didn’t show up on the first night. Minor, so we called the front desk the second day to make sure we weren’t forgotten.
The hotel was perfect for my stay over the Thanksgiving holiday. I needed a good place to stay that was close to the airport, city and highways.
Cookie the best upon registration!! Nice greeting! "Workout room only barely an "eh!" Barbells and a bench and that's it! PIDDLY.
I appreciated the sky bridge...and the access it gave to go from several locations without going outside
Arrived early and was able to check in. Room is cold and hard to heat up.
Walking distance to convention center, excellent restaurants. Room never cooled off, took two calls to get maintenance to come, didn’t fix it. Hallways are like a sauna. I was in room 905.
Parking and hotel transportation are extremely frustrating.
Donald E. Stephens Convention Center is within a 5-minute walk of DoubleTree by Hilton Chicago O'Hare Airport - Rosemont while other popular sites like Rosemont Theatre are within a 15-minute stroll. This 369-room, 3.5-star hotel welcomes guests with conveniences like a free airport shuttle, a fitness center, and a 24-hour business center.
Enjoy dining at one of 2 onsite restaurants including BC Bistro and Lounge, which specializes in American cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.
The 369 accommodations feature sitting areas. Guests can expect WiFi and flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Sofa beds, refrigerators, and coffee makers are also standard.
DoubleTree by Hilton Chicago O'Hare Airport - Rosemont features a fitness center, free WiFi in public areas, and a 24-hour business center. Parking is USD 29.00 per day (USD 35 per day for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and concierge services. Additional amenities include a computer station, express check-in, and express check-out.
I liked the location of the hotel. Being honest, the parking garage to hotel connection felt sketchy, especially being late at night- it was poorly lit and not well directed. While the lobby and outside of the hotel looked nice, the room felt run down and past it’s time to be updated; patches on the wall, a shower desperately needing to be regrouted, literally lampshades were crooked when we walked in the room. Just felt like it was well past its prime.
A/c system on blink…
Thank you for taking the time to review your recent stay with us. I am sorry that we did not meet your expectations during your stay. I hope that you will give us another chance in the future.
The room was clean and the people were nice
Thank you for taking the time to review your recent stay with us. I hope that we will see you again in the near future.
The variety of room options and configurations. The staff was friendly and kind.
Thank you for taking the time to review your recent stay with us. I hope that we will see you again in the near future.
Thank you for taking the time to review your recent stay with us. I hope that we will see you again in the near future.
The staff was extremely courteous and helpful. With the added stress of traveling during the pandemic, everyone was very diligent with keeping everyone feeling safe.
Thank you for taking the time to review your recent stay with us. I am glad that you felt safe and comfortable during these times. I hope that we will see you again in the near future.
Nice and close to the airport. Clean room and friendly staff.
Thank you for taking the time to review your stay with us. I am glad that you enjoyed your stay and I hope that we will see you again in the near future.
Everything was very nice But, I have been trying to get someone to email me a copy of my itemized bill and have not had any luck so far
Thank you for reviewing your recent stay with us. I am sorry about the billing situation and not being able to get one sent out. If you can send your first name and last name and when you stayed I can pull up the receipt for you. Just let me know where you would like that emailed to.
Dear Anonymous, Thank you for taking the time to complete the Survey. We are extremely pleased that we met your expectations in most regards and we look forward to being your host again in the very near future! Again, thank you for your response and for taking the time to let us know your opinion; please know that we value your business and we look forward to being of service to you in the very near future. Sincerely, Anna
The only issue was that Housekeeping didn’t show up on the first night. Minor, so we called the front desk the second day to make sure we weren’t forgotten.
Thank you for taking the time to review your recent stay with us. I am sorry about the housekeeping issue and will address this with the Executive Housekeeper. I hope that we will see you again in the near future.
Thank you for taking the time to review your recent stay with us. I am sorry that we did not live up to your expectations during your stay. I hope that we will see you again in the near future.