It is an older hotel. Very small elevators. Good they have an attached restaurant.
Checked in to find our room had bed bugs. They moved us to a second room and it was worse.
The receptionist was efficient not friendly. The hotel is dated and on cared for no updates even the front doors when you came in are difficult. It just needs to be closed and put out of its misery.
Night agent was fast and efficient. I came in at 8:00 pm by 8:02 keys were already in my hands.
Hotel staff was helping us at 2:30 am in a cold evening. Recomended!
Amazing place! Staff was polite and extremely helpful. Will definitely stay once again and for a longer period of time.
Easy and pleasant
Nothing
Great service, friendly staff, perfect location
Good pool,and room amenities
liked the beds and our room but was hoping for a good hot meal upon arrival. No such luck.
I normally stay here any time we have flights out of Chicago the red eye flights. We never have issues. Last night we stayed and my daughter and I noticed the blanket when lifted up in the light showed like stains Inter al stains. You don’t see them when it’s laying flat but if you lift the blanket up you can see them. This grossed us out extremely.
Hotel is staff is terrible not at all friendly. looks like racism. and they don't know how to greet the guests. all in one I would not prefer to stay or others too.
Ok
TV CABLE not working! It looked it’s been a while since they’ve had any. WIFI very bad and the one they have is a Marriot connection from a hotel nearby. The place was dirty, none of the service doors worked (key enabled). Would never stay here again!
Four Points by Sheraton Chicago O'Hare Airport places you within 3 miles (5 km) of popular attractions like Rosemont Theatre and Fashion Outlets of Chicago. This 295-room, 3-star hotel has an indoor pool along with free in-room WiFi and a free airport shuttle.
Enjoy a bite to eat at the hotel's family restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Start weekdays with buffet breakfast, available for a fee from 7:00 AM to 10:00 AM.
Four Points by Sheraton Chicago O'Hare Airport's 295 soundproofed rooms provide coffee makers, phones, and ironing boards. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Desks are also available.
At Four Points by Sheraton Chicago O'Hare Airport, guests enjoy an indoor pool, a gym, and free WiFi in public areas. If you drive, self parking is USD 15 per day, or you can take advantage of the free airport shuttle at scheduled times. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include a conference center, a 24-hour business center, and a computer station.
It is an older hotel. Very small elevators. Good they have an attached restaurant.
Checked in to find our room had bed bugs. They moved us to a second room and it was worse.
The receptionist was efficient not friendly. The hotel is dated and on cared for no updates even the front doors when you came in are difficult. It just needs to be closed and put out of its misery.
We sincerely apologize for not meeting your expectations and want to assure you that this is not the norm. We are working diligently to update the property and hope you will give us another chance to make it up to you.
Night agent was fast and efficient. I came in at 8:00 pm by 8:02 keys were already in my hands.
We appreciate your feedback. Thank you for staying with us.
Hotel staff was helping us at 2:30 am in a cold evening. Recomended!
We appreciate your feedback. Thank you for staying with us
Amazing place! Staff was polite and extremely helpful. Will definitely stay once again and for a longer period of time.
We appreciate your feedback. Thank you for staying with us.
We sincerely apologize for not meeting your expectations and want to assure you that this is not the norm. We are working diligently to update the property and hope you will give us another chance to make it up to you.