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Four Points by Sheraton Chicago O'Hare Airport

3.0 out of 5.0

Recent guest reviews

disappointed in the exercise room. Jacuzi water was not worm enough as usual. Shower by the Jacuzi not run hot water at all no matter how long you ran it. The area cleaning lady spoke Spanish mostly and was not much helpful. We had to walk to our rooms with towel rap around us as we could take the shower and that was not the case before. Renovation changed all that for inconvenience for us.

Everything is fine after renovation. However, the exercise room has missed out few things they used to have. One is that the Jacuzi was not heated enough like other commercial places I have experienced thus far. Excercise room used to hot water shower in rest room now the one in the pool area does not even by the pool/jacuzi. before we could go to rest room and change our wet trunk with fresh and new shorts and paints now that is cold for shower, no privacy.

Nice and clean hotel. I would recommend it to a friend

It was suoper late when we arrived with our 3 young kids. The staff was friendly and worked quickly to get everyone checked in.

Good overal. The hotel was very clean. the room are nice and the staff is friendly.

Pretty good.The restaurant accommodated my special breakfast request Our room did not have a fridge which created an issue for me

My husband and I spent the night there before he had to take his flight from O'Hare. The room was dirty, when I moved the night table to plug in my charger it was really dirty, full of dust and dirty. Right I the morning a small insect came from the back of the bed and then from the covers. The sheets have stains and the bed was all bad done, made us think they didn't even change the sheets from the night before. Worst experience ever. The day after I called the hotel manager to let her know and she never replied to my voicemail.

I stayed at this hotel because it's close to the airport and they have a shuttle to and from O'Hare every 20 minutes. Unfortunately, when I came back from my trip, both my flights had been delayed so I arrived at O'Hare at 2 a.m. and I had to be at work very early the next morning. I was grateful that I'd have a very short ride to the hotel. Unfortunately, the shuttle didn't come for an hour (after I'd called to find out why they hadn't come). When the driver finally did come and I asked why they'd taken so long he said, "He got busy doing other things. Needless to say, I didn't get to my room until 3:30 am. If I'd known that, I would have just made the long trip home.

No Issues here. Always nice and clean. Also, has a great restaurant

Always been very good experience of our stay at four points sheraton.

Nice hotel, clean, all new facilities. Not expensive. Highly recommended.

We like the park and fly hotel feature. The rooms are clean and comfortable.

Bathroom was missing toiletries, especially hand soap by the sink. Our room was for disabled people, not very convenient for my 6'3 husband. The worse however was a hole in the wall under the A/C unit. The arctic cold weather was blowing inside the room so bad, we had to walk around in our outside boots. Since we stayed only one night we did not request room change, but for sure it was disappointing experience. But, the hotel restaurant is excellent.

Shuttle runs every 20 minutes to the airport. Nice clean,big rooms. The only problem we had, was that the room was suppose to be non-smoking, we called down and they gave us a non- smoking room.

We stayed here because it's very close to O'Hare and the hotel has an airport shuttle, which was on-time. The room was spacious, clean, and comfortable.

Ok, I was not expecting much from a hotel near the airport. It was clean, the room was big, the bed was extremely comfortable and the shower head was powerful. The only issue was two electrical outlets did not work, not bad for any hotel. I never turned on the TV. When I checked in there was a rocking reception going on, from my room...I never heard a single sound, no music, no airplanes, very quiet all night long.

Fairly nice hotel. Close to airport with 24 hour shuttle running every 30 minutes. We were in a ground floor room that was near the ballroom. Walls seemed really thin at 1am when the wedding reception broke up.

The hotel was great - my room was clean and very comfortable. The hotel staff was also very nice and helpful. I also went to the Mirage during my stay, the waitress was not as helpful, as a customer, she was very prompt to get me a drink, but never offered me a menu. Then for the next half an hour, while I tried to get her attention, I watched as every man that came in, was given a menu right away. I guess, she figured women don't eat... The food ended up being great with large portions. Aside, from that one waitress, my stay was excellent. Had a meeting the next day in one of the hotel's meeting rooms, with lunch provided by the hotel, which was also excellent. The chairs in the meeting room - not so comfortable, definitely could do with an upgrade, even the men in the meeting were complaining about how uncomfortable they were. We are business executives, to sit in a ling meeting, we need comfort.

It's like a super 8 was there and then someone bought it. Then they bought some furniture from a Marriott and slapped a Sheraton name on it. No real complaints.

In the past when we used the swiming and exercise room we were able to find the shower in bathroom and suana and this time we found that missing after renovation of the place. There was shower outside Jacuzy but the the water was very cold no matter how long we waited run off the cold water. Finally we had to go to our room with our swiming truncks with towels rapped around. Also, the Jacuzy did not have all it's water streams were fired up nor the working one had the proper jet stream in it. We called for technician to come and fix it but he could not do much either. In short, the equipment in the exercise room were not enough either.Hotel stay, restaurant was fine.

Room options

Standard Room, 2 Double Beds, Accessible

Queen 2 | Sleeps 5

Traditional Room, 2 Queen Beds

Queen 2 | Sleeps 5

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Executive Room, 2 Queen Beds

Queen 2 | Sleeps 5

Guest reviews for Four Points by Sheraton Chicago O'Hare Airport

Everyone (18) Business (68) Couples (78) Family (53) Other (22) Friends (22)
4

nice hotel close to the o'hare airport.

Everyone

disappointed in the exercise room. Jacuzi water was not worm enough as usual. Shower by the Jacuzi not run hot water at all no matter how long you ran it. The area cleaning lady spoke Spanish mostly and was not much helpful. We had to walk to our rooms with towel rap around us as we could take the shower and that was not the case before. Renovation changed all that for inconvenience for us.

By , from Silicon Valley on Nov 19, 2017

5

nice hotel, close to the o'hare airport.

Business Travelers

Everything is fine after renovation. However, the exercise room has missed out few things they used to have. One is that the Jacuzi was not heated enough like other commercial places I have experienced thus far. Excercise room used to hot water shower in rest room now the one in the pool area does not even by the pool/jacuzi. before we could go to rest room and change our wet trunk with fresh and new shorts and paints now that is cold for shower, no privacy.

By , from Chicago O'Hare on Nov 19, 2017

4
Everyone

Nice and clean hotel. I would recommend it to a friend

By on Oct 27, 2017

Review comment responded on Nov 15, 2017

Thank You

5

really friendly staff!

Everyone

It was suoper late when we arrived with our 3 young kids. The staff was friendly and worked quickly to get everyone checked in.

By , from illinois on Oct 4, 2017

4
Everyone

Good overal. The hotel was very clean. the room are nice and the staff is friendly.

By on Oct 2, 2017

4

close to airport

Everyone

Pretty good.The restaurant accommodated my special breakfast request Our room did not have a fridge which created an issue for me

By on Aug 20, 2017

1

bed bugs never stay there

Everyone

My husband and I spent the night there before he had to take his flight from O'Hare. The room was dirty, when I moved the night table to plug in my charger it was really dirty, full of dust and dirty. Right I the morning a small insect came from the back of the bed and then from the covers. The sheets have stains and the bed was all bad done, made us think they didn't even change the sheets from the night before. Worst experience ever. The day after I called the hotel manager to let her know and she never replied to my voicemail.

By , from Indianapolis, IN on Jul 16, 2017

3

close to o'hare

Everyone

I stayed at this hotel because it's close to the airport and they have a shuttle to and from O'Hare every 20 minutes. Unfortunately, when I came back from my trip, both my flights had been delayed so I arrived at O'Hare at 2 a.m. and I had to be at work very early the next morning. I was grateful that I'd have a very short ride to the hotel. Unfortunately, the shuttle didn't come for an hour (after I'd called to find out why they hadn't come). When the driver finally did come and I asked why they'd taken so long he said, "He got busy doing other things. Needless to say, I didn't get to my room until 3:30 am. If I'd known that, I would have just made the long trip home.

By , from Chicago on Jul 9, 2017

5

5 times a charm

Everyone

No Issues here. Always nice and clean. Also, has a great restaurant

By on Mar 6, 2017

5

it is a very nice facility with all the emenities.

Everyone

Always been very good experience of our stay at four points sheraton.

By , from Santa Clara, CA on Jan 11, 2017

Review comment responded on Feb 7, 2017

Mohammed, Thank you for the great review and we appreciate all your business with our hotel and we look forward to you staying again with us in the future Arun Sharma General Manager