Four Points by Sheraton Chicago O'Hare Airport

The fixtures in the bath room are in complete disrepair. The shower head would not adjust the spray. The sink faucet took both hands to turn on and off. The toilet flush handle fell off. The heating unit when clunk-clunk when it came on and off. This entire hotel needs a retread.

Conveneint shuttle service to airport. Delicious breakfast.

Got caught up in winter storm and was able to book this hotel for spending a part of the night. It is located close to the airport and the hotel offers a free shuttle between the airport and the property every 20 minutes. The shuttle comes to Door 2 at the airport shuttle pickup point. Overall the property is fine, the room we were in could use some fresh carpet and curtains. The beds were comfortable.

Find someplace else. I assume anyone staying here is only staying because the airport is close by but try to find another hotel. My room smelled musty with a hint of urine. The tv was inoperable, pillows felt like they were holdovers from the 90’s. Only saving grace was the shower which was awesome, great water pressure, held the temperature.

good location, good place for meetings, asistance are good too

.the hotel was satisfactory,but when booked in we did not get the king suite we booked. We ended up having to change rooms twice before we got we needed for our family of. 5.

Stayed for one night in Sept 2018, only because I was stuck at O Hare airport after a flight cancellation. The experience was "just okay" though I expected more for the hotel name and price. My room was comfortable but quite dated in decor. I did not try any of the facilities. Very convenient to the airport.

Excellent staff - long wait - 1 hour - for shuttle at O'Hare Airport.

nice room. and great hotel staff. Great location to the airport and highways. I always stay at this hotel when I come to this area.

Everything about this stay was stellar--the staff, the shuttle, the room, the cleanliness, the comfy bed and pillows, the restaurant, the pool, and every bit of the service. This gets top points from our whole family. Kids loved it.

We asked for. An extra blanket, it never came. No continental breakfast included, and the worst part was we had to pay to PARK!

It was a really good experience and the staff was great the housekeeping was wonderful

It's a basic hotel by the airport. Doesn't really qualify as much more. Also, the Orbitz description about free parking for eight days is incorrect. Each day you pay $15.

Very clean and comfortable stay. Would recommend to anyone coming to Chicago.

Went to an event at the banquet hall, decided to get a room upstairs. So convenient!

I booked this hotel online with Orbitz.com after reading several reviews and the close proximity to the airport. Upon our arrival there were several parties/receptions going on with kids and adults lining the corridors, hallways and open areas; my guess would be to escape the extremely loud music or to get some fresh air from the evenings festivities. Upon arrival at the front desk we noticed a sign that states as of May 1, 2018 THE HOTEL IS CHARGING $15 PER NIGHT FOR PARKING FOR GUESTS OF THE HOTEL. I thought this was perhaps for people staying 1 NIGHT at the hotel and leaving their car parked at the facility so that they could travel and not have to pay the parking fee at the airport so I inquired about this sign. I was told that it was for everyone even those that stay 1 night and check out in the morning, which was our case. Had I known this prior I would have chosen a different hotel. It wasn't necessarily the amount but the fact that we hadn't known about it, the noise and the attitude of the girl at the desk. After dodging kids and making it to our room we found the room to be comfortable in size, amenities and cleanliness. However, when I tried sleeping on the bed I found it nearly impossible. It was one of the worst nights sleep I've had at a hotel due to the extremely soft mattress that was well past it's prime and pillows that your head didn't rest on but rather got sucked into. I certainly will not be returning to this hotel.

Excellent service in reception. Felt good and nice to get good sleep after 19 hrs travel. Today still small jump to get home.

Location was great with it being maybe a 15 minute ride to the airport, and the free shuttle was a must. The room was just ok- kind of dated. We were given a handicapped room without being told, and I would have asked to change if we weren't tired and hungry. It can be a bummer if the drain is slow in the bathroom of such rooms as the whole floor can get wet. Also, there were some long hairs on the floor in the bathroom, which grosses me out.