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Four Points by Sheraton Chicago O'Hare Airport

3.0 out of 5.0

Recent guest reviews

Pretty good.The restaurant accommodated my special breakfast request Our room did not have a fridge which created an issue for me

My husband and I spent the night there before he had to take his flight from O'Hare. The room was dirty, when I moved the night table to plug in my charger it was really dirty, full of dust and dirty. Right I the morning a small insect came from the back of the bed and then from the covers. The sheets have stains and the bed was all bad done, made us think they didn't even change the sheets from the night before. Worst experience ever. The day after I called the hotel manager to let her know and she never replied to my voicemail.

I stayed at this hotel because it's close to the airport and they have a shuttle to and from O'Hare every 20 minutes. Unfortunately, when I came back from my trip, both my flights had been delayed so I arrived at O'Hare at 2 a.m. and I had to be at work very early the next morning. I was grateful that I'd have a very short ride to the hotel. Unfortunately, the shuttle didn't come for an hour (after I'd called to find out why they hadn't come). When the driver finally did come and I asked why they'd taken so long he said, "He got busy doing other things. Needless to say, I didn't get to my room until 3:30 am. If I'd known that, I would have just made the long trip home.

No Issues here. Always nice and clean. Also, has a great restaurant

Always been very good experience of our stay at four points sheraton.

Nice hotel, clean, all new facilities. Not expensive. Highly recommended.

We like the park and fly hotel feature. The rooms are clean and comfortable.

Bathroom was missing toiletries, especially hand soap by the sink. Our room was for disabled people, not very convenient for my 6'3 husband. The worse however was a hole in the wall under the A/C unit. The arctic cold weather was blowing inside the room so bad, we had to walk around in our outside boots. Since we stayed only one night we did not request room change, but for sure it was disappointing experience. But, the hotel restaurant is excellent.

Shuttle runs every 20 minutes to the airport. Nice clean,big rooms. The only problem we had, was that the room was suppose to be non-smoking, we called down and they gave us a non- smoking room.

We stayed here because it's very close to O'Hare and the hotel has an airport shuttle, which was on-time. The room was spacious, clean, and comfortable.

Ok, I was not expecting much from a hotel near the airport. It was clean, the room was big, the bed was extremely comfortable and the shower head was powerful. The only issue was two electrical outlets did not work, not bad for any hotel. I never turned on the TV. When I checked in there was a rocking reception going on, from my room...I never heard a single sound, no music, no airplanes, very quiet all night long.

Fairly nice hotel. Close to airport with 24 hour shuttle running every 30 minutes. We were in a ground floor room that was near the ballroom. Walls seemed really thin at 1am when the wedding reception broke up.

The hotel was great - my room was clean and very comfortable. The hotel staff was also very nice and helpful. I also went to the Mirage during my stay, the waitress was not as helpful, as a customer, she was very prompt to get me a drink, but never offered me a menu. Then for the next half an hour, while I tried to get her attention, I watched as every man that came in, was given a menu right away. I guess, she figured women don't eat... The food ended up being great with large portions. Aside, from that one waitress, my stay was excellent. Had a meeting the next day in one of the hotel's meeting rooms, with lunch provided by the hotel, which was also excellent. The chairs in the meeting room - not so comfortable, definitely could do with an upgrade, even the men in the meeting were complaining about how uncomfortable they were. We are business executives, to sit in a ling meeting, we need comfort.

It's like a super 8 was there and then someone bought it. Then they bought some furniture from a Marriott and slapped a Sheraton name on it. No real complaints.

In the past when we used the swiming and exercise room we were able to find the shower in bathroom and suana and this time we found that missing after renovation of the place. There was shower outside Jacuzy but the the water was very cold no matter how long we waited run off the cold water. Finally we had to go to our room with our swiming truncks with towels rapped around. Also, the Jacuzy did not have all it's water streams were fired up nor the working one had the proper jet stream in it. We called for technician to come and fix it but he could not do much either. In short, the equipment in the exercise room were not enough either.Hotel stay, restaurant was fine.

Traveled here for business - we were late making reservations, so considered ourselves lucky to find a room within 10-15 minutes of our destination. Staying here was a good incentive to make reservations earlier next time. Bathroom sink didn't drain, hair on the pillowcases (that wasn't mine), skidmarks in the toilet bowl. On the good side, the front desk staff was first rate - responsive, quick, courteous, helpful.

this is a really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really really good place.

Online it said the hotel was only 1/4 mile from airport. It took at least 15 mins to get there and also back. They did have a free shuttle three times an hour. It read that it was newly remodeled. The lobby looked like the only thing that had been done. They had one restaurant that didn't have a bar area and you had to get to it by an outside entrance. Great food, nice staff, not nice restraurant. That night two weddings were going on in the ballrooms by the entrance of the hotel, made for a very noisy stay. Heard doors slamming and people in the hallways all night. Was only there for 8 hours and don't think I would stay again after seeing a lot more hotels that were closer to airport.

Surly front desk staff. Was booked into room with fighting couple next door. When I asked for a room change I was told the hotel was full, which it definitely was not.

This hotel was convenient for a park and fly. Unfortunately, the first room we checked into had a broken heating unit. The staff moved us quickly, even though it was very late when we checked in.

Room options

Standard Room, 2 Double Beds, Accessible

Queen 2 | Sleeps 5

Traditional Room, 2 Queen Beds

Queen 2 | Sleeps 5

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Executive Room, 2 Queen Beds

Queen 2 | Sleeps 5

Guest reviews for Four Points by Sheraton Chicago O'Hare Airport

Everyone (14) Business (68) Couples (78) Family (53) Other (22) Friends (22)
4

close to airport

Everyone

Pretty good.The restaurant accommodated my special breakfast request Our room did not have a fridge which created an issue for me

By on Aug 20, 2017

1

bed bugs never stay there

Everyone

My husband and I spent the night there before he had to take his flight from O'Hare. The room was dirty, when I moved the night table to plug in my charger it was really dirty, full of dust and dirty. Right I the morning a small insect came from the back of the bed and then from the covers. The sheets have stains and the bed was all bad done, made us think they didn't even change the sheets from the night before. Worst experience ever. The day after I called the hotel manager to let her know and she never replied to my voicemail.

By , from Indianapolis, IN on Jul 16, 2017

3

close to o'hare

Everyone

I stayed at this hotel because it's close to the airport and they have a shuttle to and from O'Hare every 20 minutes. Unfortunately, when I came back from my trip, both my flights had been delayed so I arrived at O'Hare at 2 a.m. and I had to be at work very early the next morning. I was grateful that I'd have a very short ride to the hotel. Unfortunately, the shuttle didn't come for an hour (after I'd called to find out why they hadn't come). When the driver finally did come and I asked why they'd taken so long he said, "He got busy doing other things. Needless to say, I didn't get to my room until 3:30 am. If I'd known that, I would have just made the long trip home.

By , from Chicago on Jul 9, 2017

5

5 times a charm

Everyone

No Issues here. Always nice and clean. Also, has a great restaurant

By on Mar 6, 2017

5

it is a very nice facility with all the emenities.

Everyone

Always been very good experience of our stay at four points sheraton.

By , from Santa Clara, CA on Jan 11, 2017

Review comment responded on Feb 7, 2017

Mohammed, Thank you for the great review and we appreciate all your business with our hotel and we look forward to you staying again with us in the future Arun Sharma General Manager

5

nice hotel, clean, all new facilities.

Everyone

Nice hotel, clean, all new facilities. Not expensive. Highly recommended.

By on Jan 11, 2017

Review comment responded on Feb 7, 2017

Thank you for the generous review Arun Sharma General Manager

4

nice hotel close to the airport

Everyone

We like the park and fly hotel feature. The rooms are clean and comfortable.

By , from Davenport, IA on Jan 5, 2017

Review comment responded on Feb 7, 2017

Thank You for the good review of our park-n-Fly package Arun Sharma General Manager

3

four points sheraton chicago o'hare

Everyone

Bathroom was missing toiletries, especially hand soap by the sink. Our room was for disabled people, not very convenient for my 6'3 husband. The worse however was a hole in the wall under the A/C unit. The arctic cold weather was blowing inside the room so bad, we had to walk around in our outside boots. Since we stayed only one night we did not request room change, but for sure it was disappointing experience. But, the hotel restaurant is excellent.

By , from Orlando, FL on Dec 15, 2016

Review comment responded on Feb 7, 2017

Tina, I do apologize for you not getting the correct room that you wanted and thank you for letting us know about the problems you experienced due to the cold , I assure I am working with our chief Engineer to get this problem resolved so it will not happen with another guest Arun Sharma General Manager

4

great stay!

Everyone

Shuttle runs every 20 minutes to the airport. Nice clean,big rooms. The only problem we had, was that the room was suppose to be non-smoking, we called down and they gave us a non- smoking room.

By on Dec 9, 2016

Review comment responded on Feb 7, 2017

Thank you for the good review and I apologize about any inconvenience you experienced here because of the smoking smell, I assure you that we are a 100% smoke free hotel Arun Sharma General Manager

5
Everyone

We stayed here because it's very close to O'Hare and the hotel has an airport shuttle, which was on-time. The room was spacious, clean, and comfortable.

By on Sep 26, 2016