Embassy Suites Chicago Downtown3.5 out of 5.0
Recent guest reviews
We were disapointed in management when my wife ended up in the hospital and I was trying to get a room for another night they said they couldn't help us because we had made our reservations on line that's how we would have to see if there was another night available. They were not helpful at all. This was the 2nd time we stayed here and because of there lack of trying to help me, it will be my last.
Everything about our stay was great! We had to leave early due to a snow storm and Marisa and her staff helped us out tremendously. They went above and beyond for us. We will be back!
Disappointed with room. Carpet very worn and coming up at seam. Wallpaper in bathroom dirty. Bedroom sheet had marks on it. Room was very dated. Breakfast good with many choices.
There was some type of Nats flying around the room. And the Internet was really slow.
Room was outdated, stains on couch and carpet not very clean. Noise never stopped inside and outside the hotel
The hotel location is great, and I love Embassy Suites when staying with our kids for the extra room space. The hotel is in good condition and the Italian restaurant attached was wonderful. The breakfast is one of the largest offerings of any hotel with a free breakfast option, but the crowds can get very long leading to some of the items not being very hot in their serving trays. My only significant complaint however is with the pool, which we were specifically hoping to let our kids use. The pool was very cold, I'm not sure if is heated or not. And the chlorine in the hot tub overwhelmed me - burning my lungs and causing me to cough so much that we had to go back to the room.
We love having a two room suite so we can spread out a bit while travelling. We also enjoy the very nice breakfast including cooked to order items. It really helps to not have to find a local place to eat breakfast. And when it is cold out, it helps that we do not have to go outside to find something to eat. Love the mezzanine level so we can hang out, play cards, talk.
good location, friday nite reception ok too pricey
Loves this hotel!!! This is our second time staying there and it was better than the first!!! We will be back!!
We live in Chicago and were celebrating our anniversary with a stay in the downtown area. The location was great and the hotel met our expectations. We look forward to doing it again next year.
Desk staff was exceptional. Breakfast and cocktail was awesome. The location is great. The only minus is the room decor is dark.
We had a great experience at the Embassy Suites! The check in was fast and the staff was very friendly. The room was very comfortable and quiet. Breakfast was terrific with lots of choices of both hot, made to order items and also grab and go type items. The neighborhood is really great and parking is easy at the garage next to the hotel. There are lots of restaurants and bars nearby and we enjoyed sitting outside at the sidewalk bar. I will stay here again!
Hotel was in a great location for my business meetings. Staff was very friendly and helpful. Will definitely consider for a future family vacation. First time in Chicago. Would like to see better transportation options to airport (shuttle).
We love the location. Within EASY walking distance to Michigan Avenue for shopping and several other fun areas. Can walk to Navy Pier as well. Several nice restaurants very close as well as more casual. The only thing I would say needed a bit of revving up is the food at happy hour. Workout room and pool were great. We would absolutely recommend this Embassy -- in fact, already have.
This was a great place to stay and a great location. Staff was friendly and helpful and my room was fantastic.
The Embassy Suites is an ideal location for a visit to Chicago.You can walk to virtually anywhere.As usual the hotel breakfast is outstanding!
Hotel has a great location - and you can't beat the happy hour and made to order breakfast.
Happy Hour was great, breakfast was great, location ideal! Loved the suite.
Wonderful experience. The amenities were great. The cocktails given the night we arrived were good and plenty! The restaurant was amazing as well as the location. After dinner at the restaurant on site we went across the street to the red head piano bar and had a blast! We then came back and enjoyed the whirlpool which was open late. The next morning our breakfast was also perfect. We truly enjoyed our stay.
The Embassy Suites is wonderfully located just a few blocks from the Mag Mile and dozens of eateries and bars (we dined at Eataly which is very close). The hotel is clean and the staff was helpful. The suite is spacious and comfortable, although both my wife and I found the pillows to be quite lumpy. We were somewhat irritated that the TV's volume level wouldn't go past 15 because it made it pretty difficult to hear. Loved the managers reception and breakfast. We wanted to use the hot tub but there were about 10-12 adults/kids in there when we went down even though it says that its a 4-person max. All in all, we enjoyed our stay
Located in Near North Side, Embassy Suites Chicago Downtown is within a 10-minute walk of popular sights such as Tribune Tower and Wrigley Building. This 368-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, a fitness center, and a spa tub. Centrally located in Chicago, the hotel is also a short walk from John Hancock Center and Chicago Water Tower.
Start your day off right with a free cooked-to-order breakfast. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
All 368 air-conditioned accommodations feature sitting areas. Guests can expect WiFi and flat-screen TVs with satellite channels and pay movies. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Sofa beds, microwaves, and refrigerators are other standard amenities.
At Embassy Suites Chicago Downtown, guests enjoy an indoor pool, a fitness center, and a spa tub. Valet parking is offered for USD 59.00 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include WiFi in public areas, conference space, and a business center.