The staff were eager to assist us on our class field trip to Chicago. They had great suggestions for dining options and were very patient with us as we adjusted to living downtown
The property was clean the room was clean. Close to Michigan Avenue. The complementary breakfast was good.
Convenient
Very friendly staff and fast check in
Very good location for many places in Chicago. Awhile in line for check, but people were nice. Great people who cleaned tables for breakfast. Nice bag check person, too. Evening reception always a plus. Clean and convenient.
Nice hotel with excellent rates and great location. It is right downtown next to both the bus and train stops. The reception and breakfast were welcome additions to our experience. The room could be updated soon - the wet bar and room sink were not on due to old plumbing and freezing. The bedroom tv was very old and tiny. They only offer housekeeping on four day or longer stays. We needed fresh towels and ran out of toilet paper. We had to ask several times for the housekeeping to bring replacements.
I found the property to be not ready for customers. I would’ve addressed my concerns with Correna Thomas however she was busy with customer issues that I could overhear at the front desk. I did not want to have an unpleasant experience with Ms Thomas. It appeared she was not in the best of moods. My room was not clean to my satisfaction, the check in time is 4pm however I could not check in until 630pm The molding in my bedroom was held by blue painters tape Very unfortunate situation all the way around
large rooms
No room service available, despite website and in-room catalog listing this option. Key access to upper levels is required, but keys malfunction so often that many resorted to using the stairs even for 9th floor access. No housekeeping over 4 day span, so garbages were overflowing. Overall- facility is convenient and clean. I assume the hotel is short staffed like most businesses, which is the reason for less housekeeping presence. All interactions with staff were very pleasant and helpful.
Location is excellent. Easy walk to Michigan Ave or the shops on Grant. Safe and clean area. The hotel is very nice and clean with a fantastic full breakfast each morning. Our issue was our room: when we arrived at 2pm there was only half a roll of toilet paper (no extra) and no pillows or blanket for the pullout couch. Just a cover sheet. There were 6 of us, so these were important items. After requesting service twice the blanket and pillows finally arrived at 12:30am. But no toilet paper. Kids had to take the elevator down to the lobby to use the bathroom if paper was required. Still had an enjoyable stay.
It was the free breakfast buffet and cocktail/snack hour for me! It’s not your run of the mill breakfast buffet you find at most hotels-they have a build your own omelette stand and everything. Cocktail hour includes regular drinks and snacks for the kids. The hotel was very clean and the staff was excellent and super friendly. Wonderful location!!! Everything you could possibly need is located nearby and the train station is one short block away. I’m already suggesting this hotel to friends and dreaming of my next trip.
Embassy claims I no showed my booking. I stayed there and then when I came home and checked my bank account, they charged me a day for a now show. I was charged by Orbitz and another charge by Embassy. This happened on no. 19, 2021 and still dealing with the no show charge. I have explained that I checked in and booked through Orbitz. So I was charged twice for the same day. I will never stay there again.
Overall, the stay was pretty good. The common areas are really well kept and beautiful. The room we had was in somewhat rough shape - stains on the carpet, cabinet handles falling off, etc. the location is great though - its a very busy area, but lots of great restaurants and an easy walk or cab ride to big attractuons. Overall, it was a great place for us to stay with 3 small kids.
This hotel is gorgeous, walking distance from various activities, and the valet parking is so convenient.
good service, the employees are very friendly, breakfast was excellent and very good location. everything was super on this Hotel!!!
Located in Downtown Chicago, Embassy Suites by Hilton Chicago Downtown River North is adjacent to State Street and within a 5-minute walk of other popular sights like Michigan Avenue. This 368-room, 4-star hotel has free breakfast, an indoor pool, and a gym.
Free full breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:00 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.
Guests can expect WiFi, wired Internet, and flat-screen TVs with satellite channels and pay movies. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include sitting areas, refrigerators, and microwaves.
Guests of Embassy Suites by Hilton Chicago Downtown River North have access to an indoor pool, a gym, and WiFi in public areas. Valet parking is available for USD 69 per night. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include conference space, a business center, and express check-in.
The staff were eager to assist us on our class field trip to Chicago. They had great suggestions for dining options and were very patient with us as we adjusted to living downtown
The property was clean the room was clean. Close to Michigan Avenue. The complementary breakfast was good.
Convenient
Very friendly staff and fast check in
Very good location for many places in Chicago. Awhile in line for check, but people were nice. Great people who cleaned tables for breakfast. Nice bag check person, too. Evening reception always a plus. Clean and convenient.
Nice hotel with excellent rates and great location. It is right downtown next to both the bus and train stops. The reception and breakfast were welcome additions to our experience. The room could be updated soon - the wet bar and room sink were not on due to old plumbing and freezing. The bedroom tv was very old and tiny. They only offer housekeeping on four day or longer stays. We needed fresh towels and ran out of toilet paper. We had to ask several times for the housekeeping to bring replacements.
I found the property to be not ready for customers. I would’ve addressed my concerns with Correna Thomas however she was busy with customer issues that I could overhear at the front desk. I did not want to have an unpleasant experience with Ms Thomas. It appeared she was not in the best of moods. My room was not clean to my satisfaction, the check in time is 4pm however I could not check in until 630pm The molding in my bedroom was held by blue painters tape Very unfortunate situation all the way around
large rooms
Thank you for your wonderful score! We hope when you come back to chicago, that you'll keep us in your mind of somewhere to stay!