See all properties

theWit Chicago, a Hilton Hotel

4.5 star property

Choose dates to view prices

Photo gallery for theWit Chicago, a Hilton Hotel

2 bars/lounges, rooftop bar
Property video
Lobby
Breakfast, lunch, dinner served; American cuisine
Breakfast, lunch, dinner served; American cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
201 N State Street, Chicago, IL, 60601
  • Place, Chicago Theatre
    ‪1 min walk‬
  • Place, Chicago Riverwalk
    ‪3 min walk‬
  • Place, Michigan Avenue
    ‪3 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪25 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(42 reviews)
  • City view
  • 315 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Soaking Spa Tub (Nonsmoking)

Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Soaking Spa Tub (Nonsmoking)

7.4 out of 10
Good
(11 reviews)
  • City view
  • 445 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible, Bathtub (Mobility, Nonsmoking)

Premium bedding, down comforters, in-room safe, desk

Deluxe Room, 1 King Bed, Accessible, Bathtub (Mobility, Nonsmoking)

10.0 out of 10
Exceptional
(2 reviews)
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

View from room

Junior Suite, 1 King Bed, Non Smoking

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Kitchenette

Premium Room, 1 King Bed, Kitchenette | Private kitchenette | Fridge, coffee/tea maker

Premium Room, 1 King Bed, Kitchenette

9.8 out of 10
Exceptional
(6 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility)

Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Accessible, Bathtub (Mobility)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Nonsmoking, Roll-In Shower)

Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Accessible (Nonsmoking, Roll-In Shower)

9.0 out of 10
Wonderful
(6 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Luxury Suite, 1 King Bed, Non Smoking

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Nonsmoking, Hearing)

Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Accessible (Nonsmoking, Hearing)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Hearing)

Premium bedding, down comforters, in-room safe, desk

Suite, 1 Bedroom, Accessible (Hearing)

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Nonsmoking)

Suite, 1 King Bed (Nonsmoking) | Living area | 49-inch flat-screen TV with digital channels, TV, DVD player

Suite, 1 King Bed (Nonsmoking)

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Room, 2 Queen Beds, Non Smoking

8.8 out of 10
Excellent
(12 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Nonsmoking, Roll-In Shower)

Premium bedding, down comforters, in-room safe, desk

Room, 2 Queen Beds, Accessible (Nonsmoking, Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Nonsmoking, Hearing)

Premium bedding, down comforters, in-room safe, desk

Room, 2 Queen Beds, Accessible (Nonsmoking, Hearing)

8.0 out of 10
Very good
(2 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, down comforters, in-room safe, desk

Junior Suite, 1 King Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, down comforters, in-room safe, desk

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Premium bedding, down comforters, in-room safe, desk

Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Bathtub, River View

49-inch flat-screen TV with digital channels, TV, DVD player

Room, 1 King Bed, Bathtub, River View

10.0 out of 10
Exceptional
(1 review)
  • River view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed with Sofa bed, Corner

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Corner

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

You may also like

Ad
2 bars/lounges

Hyatt Regency Chicago

Downtown Chicago
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
9.4 out of 10, Exceptional, 3,473 reviews
$183 nightly
The price is $215
Apr 5 - Apr 6
Total with taxes and fees
Hyatt Regency Chicago

About the neighborhood

Chicago

Located in Downtown Chicago, theWit Chicago, a Hilton Hotel is adjacent to Chicago Theatre and within a 5-minute walk of other popular sights like Chicago Riverwalk. This 310-room, 4.5-star hotel welcomes guests with conveniences like a full-service spa, a 24-hour gym, and a 24-hour business center.

What's nearby

  • Chicago Theatre - 1 min walk - 0.0 miles
  • Chicago Riverwalk - 3 min walk - 0.2 miles
  • Michigan Avenue - 3 min walk - 0.2 miles
  • Millennium Park - 5 min walk - 0.3 miles
  • Art Institute of Chicago - 8 min walk - 0.5 miles

Getting around

  • State Station - 1 min walk
  • Millennium Station - 5 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 48 min drive

Restaurants

  • ‪Chicago Brewhouse - ‬3 min walk
  • ‪Popeyes Louisiana Kitchen - ‬3 min walk
  • ‪Riverwalk Wine Garden by City Winery - ‬2 min walk
  • ‪State and Lake Chicago Tavern - ‬1 min walk
  • ‪Bar Pendry - ‬3 min walk

About this property

theWit Chicago, a Hilton Hotel

Guests staying at theWit Chicago, a Hilton Hotel enjoy access to a full-service spa, a 24-hour gym, and WiFi in public areas. Valet parking is available for USD 86.00 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include meeting rooms, conference space, and a 24-hour business center.
49-inch flat-screen TVs come with digital channels and DVD players, and guests can stay connected with WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer designer toiletries. Refrigerators, coffee makers, and free local calls are also available.
Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Similar properties

2 restaurants, breakfast, lunch, dinner served; American cuisine
LondonHouse Chicago, Curio Collection by Hilton
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
9.4 out of 10, Exceptional, 3,621 reviews
$229 nightly
The price is $269
Mar 29 - Mar 30
Total with taxes and fees
LondonHouse Chicago, Curio Collection by Hilton

Property amenities

Internet

  • Available in all rooms: WiFi (USD 11.95 per 24-hour period)
  • Available in some public areas: WiFi (USD 11.95 per 24-hour period); wired internet (surcharge)

Parking and transportation

  • Limo/town car service
  • Secured, covered valet parking on site (USD 86 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee: USD 6 to 18 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Roof
  • State & Lake Tavern

Things to do

  • 24-hour gym
  • Full-service spa

Family friendly

  • DVD player
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Travel crib

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting rooms

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (33 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 27 floors
  • Banquet hall
  • Built in 2009
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium digital channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 18 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 50.00 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Destination fee: USD 29.35 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 6 to 18 per person
  • Fee for in-room wireless internet: USD 11.95 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 11.95 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: USD 11.95 per 24-hour period (rates may vary)
  • Covered valet parking fee: USD 86.00 per night (in/out privileges)
  • Rollaway bed fee: USD 50.00 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 4 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers valet parking (fees apply).
Property Registration Number 60601, 60601, Hotel License

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and mobile payments. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

theWit Chicago DoubleTree Hilton
theWit Chicago DoubleTree Hilton Hotel
theWit DoubleTree Hilton
theWit DoubleTree Hilton Hotel
Thewit Hotel Chicago
theWit Chicago a DoubleTree by Hilton Hotel
Thewit Chicago, A Hilton
theWit Chicago a Hilton Hotel
theWit Chicago, a Hilton Hotel Hotel
theWit Chicago, a Hilton Hotel Chicago
theWit Chicago a DoubleTree by Hilton Hotel
theWit Chicago, a Hilton Hotel Hotel Chicago

Frequently asked questions

Are free cancellation options available at theWit Chicago, a Hilton Hotel?

TheWit Chicago, a Hilton Hotel offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at theWit Chicago, a Hilton Hotel?

As of Mar 15, 2026, prices found for a 1-night stay for 2 adults at theWit Chicago, a Hilton Hotel on Apr 5, 2026 start from $308, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near theWit Chicago, a Hilton Hotel?

This hotel is situated in Downtown Chicago, just steps from Chicago Riverwalk and Chicago Theatre, and within a short walk of Michigan Avenue. You'll also find Millennium Park and Grant Park less than a mile away.

Is parking available on site at theWit Chicago, a Hilton Hotel?

Yes, secured valet parking is offered for USD 86.00 per night with in/out privileges. Accessible parking is also available for guests.

Is a spa located at theWit Chicago, a Hilton Hotel?

There is a full-service spa available for guests to enjoy and services include body wraps, Ayurvedic treatments, and massages.

Does theWit Chicago, a Hilton Hotel have a casino at the property?

No, theWit Chicago, a Hilton Hotel doesn't have a casino.

Will I find an indoor pool at theWit Chicago, a Hilton Hotel?

No, there is no indoor pool at this hotel.

Is theWit Chicago, a Hilton Hotel a good place to stay for couples?

There are many amenities for couples at this hotel, including in-room massages as well as 2 bars and a restaurant.

Are there hot tubs at theWit Chicago, a Hilton Hotel?

No, this hotel doesn't have a spa tub.

Does theWit Chicago, a Hilton Hotel have a restaurant that serves breakfast?

Yes, theWit Chicago, a Hilton Hotel serves a full breakfast for a surcharge at State & Lake Tavern.

Will theWit Chicago, a Hilton Hotel allow pets to stay for free?

No, pets aren't allowed at theWit Chicago, a Hilton Hotel.

Are there connecting rooms at theWit Chicago, a Hilton Hotel?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from theWit Chicago, a Hilton Hotel?

The closest major airport to theWit Chicago, a Hilton Hotel is Chicago Midway Airport (MDW), which is 13.1 mi away (40 minutes by car). Another top airport is Chicago O'Hare Intl. Airport (ORD), which is located 18.1 mi away (48-minute drive).

Are there rooms with balconies that I can book at theWit Chicago, a Hilton Hotel?

No, at theWit Chicago, a Hilton Hotel, there aren't any guestrooms that list a balcony.

Does theWit Chicago, a Hilton Hotel have a wedding venue on site?

Take advantage of the wedding venue at theWit Chicago, a Hilton Hotel if you plan to say "I do" during your trip.

theWit Chicago, a Hilton Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 724 out of 1008 reviews
Rating 8 - Good. 136 out of 1008 reviews
Rating 6 - Okay. 84 out of 1008 reviews
Rating 4 - Poor. 25 out of 1008 reviews
Rating 2 - Terrible. 39 out of 1008 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Anne, Schaumburg

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed at the Wit one night to see a show nearby. The hotel was busy but the staff was accommodating and wonderful, the rooftop bar was hopping and the food, drinks and sevice was great! The rooms were very clean. The State and Lake restaurant in the hotel we visited for breakfast and it has a very cool blues vibe, the food was excellent, the servers were friendly and the service was prompt! I highly recommend this hotel.
Stayed 1 night in Jan 2026

6/10 Okay

Aushant'a

Stayed 2 nights in Dec 2025

10/10 Excellent

Tai

Stayed 5 nights in Oct 2025

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!!
Stayed 1 night in Dec 2025

10/10 Excellent

Gerdyn

Stayed 2 nights in Nov 2025

8/10 Good

Jennifer

Stayed 1 night in Dec 2025

10/10 Excellent

Kristy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Nice hotel
Stayed 2 nights in Nov 2025

10/10 Excellent

Tanesha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family and I stayed at The Wit for Thanksgiving and were extremely pleased with the amenities and professionalism of the staff.
Stayed 1 night in Nov 2025

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Dec 2025

10/10 Excellent

Gloria

Stayed 1 night in Dec 2025

6/10 Okay

Olha

Stayed 2 nights in Nov 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very responsive, the view nice, the location was great.
Stayed 4 nights in Dec 2025

10/10 Excellent

Mariya, Stamford

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent two nights at this hotel and truly appreciated its location, which is easily accessible on foot to the historic sites we wanted to visit in Chicago. The staff was pleasant and attentive, and the hotel itself was clean and quite comfortable. Our room was lovely, clean, and offered a great view of the city. I would definitely recommend this hotel for anyone visiting Chicago.
Stayed 2 nights in Nov 2025

10/10 Excellent

Amanda

Stayed 2 nights in Dec 2025

10/10 Excellent

Kayla

Stayed 2 nights in Nov 2025

10/10 Excellent

Pranav

Stayed 3 nights in Nov 2025

6/10 Okay

Geneva

Stayed 2 nights in Nov 2025

10/10 Excellent

Yesenia

Stayed 5 nights in Nov 2025

8/10 Good

Christal

Liked: Cleanliness, staff & service, amenities
Clean. Friendly staff. Nice room. We had an issue with valet parking - my husband and I both thought the other got the ticket and we left for a boat tour with our car parked in the street. They helped keep it from getting towed by the police- which we obviously really appreciated! Wish the extra fees were included when booking.
Stayed 2 nights in Nov 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Mildred

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean, good staff and great location!
Stayed 5 nights in Nov 2025

4/10 Poor

Reiko

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Though the proximity to the CTA and area is (generally) good, as there was a major police incident outside the hotel, I would not stay there again. The shampoo in the room was empty, the rooftop lounge was closed for a private event, and there was a water shut off for 5 hours. Although the water shut off was a city issue, the hotel only gave us 1.5 hours notice which was highly inconvenient. It was a planned shut off, so I feel like the hotel mislead us by not revealing this information.
Stayed 3 nights in Nov 2025

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Nov 2025

4/10 Poor

Francesca

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were fantastic, clean well equipped beautiful views. Staff poor. When I checked in, I thought my stay was going to be great. Good check in from there it went downhill. Valet service absolute joke. It took forever to get my car the first night. I couldn’t scan my card and he said i needed to, I replied by responding can you not give me the car if I gave you my number. He was rude. The second day I asked for my car to be ready by 8am as I was dropping my daughter out the airport. I was surprised to see it there, however could not get my keys. I asked staff to go into the room. They said they didn’t have access to my keys or the valet door I thought my keys were in and yet I saw someone going in there. I had to wait 20 minutes for the car. The valet had my keys in there pocket. I have used many valet services over the years never had a place where it’s so disorganized. A simple solution would be have someone stay behind whilst someone else gets the cars. Extra staff required during rush hour especially when they have to double park in an area that is heavy in construction, as the cars parked filled up the space. To charge $86 US was excessive under these circumstances. The other issue was the grill bar connected, was clearly overpriced for food that was clearly bought in. Seemed like bog standard food on a Michelin star price. Sorry for the poor review. Staff very hit of miss. Either extremely nice or extremely rude. Hospitality training needed
Stayed 2 nights in Nov 2025

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities
The staff was very accommodating and friendly, excellent service all around.
Stayed 2 nights in Nov 2025

Hotels