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Thompson Chicago

4.5 out of 5.0

Recent guest reviews

Great hotel with easy access to shopping and dining. Near the beach and other major attractions.

This was not a good stay. We were treated terribly by staff throughout our stay both by the hotel and the restaurant at the hotel with no apparent cause. The hotel rating we saw vs. our experience was very disappointing and the treatment we received from staff made the stay unpleasant and uncomfortable throughout. The ratings we found for this hotel were not accurate, at least in our experience. Otherwise, hotel was clean, reasonably quiet. The hotel is well decorated and esthetically pleasing. The fitness center is small and not very diverse in equipment, but clean and adequate. The hotel is located near Michigan Avenue, which is convenient for high end shopping and close to several restaurants. Museums, zoos and other activities in the city are more distant and typically require train or car/taxi rides. I think that this hotel has lots of potential but needs to focus on the staff/customer care and making sure that the guests are treated kindly and appropriately. We would not choose to stay at this hotel again, at any price. I also would not recommend this hotel to friends, family or others due to the poor treatment by staff and overall lack of customer service/care that we experienced during our stay. I feel that there are hotels who offer better service, comfort, location and amenities for similar or lower expense and that will treat their guests with respect and kindness. Our experience/stay at this hotel soured our trip and our overall experience in Chicago.

Excellent hotel, good location, very nice atmosphere, most adequate rooms. My suggestion is to improve business facilities, s hotel like Thompson Chicago needs a propper business center.

Very good. Bar and restaurant over crowded or I would give this hotel 5 stars

The Thompson is a trendy, sophisticated hotel, close to the Magnificent Mile, great dining and cultural attractions. The rooms are clean, comfortable and cozy and I loved the bathroom, although the rooms I have stayed in, did not have tubs, I didn't care. The fitness center on site is more than adequate for the die hard workout fanatics and Nico's, the fine dining restaurant on site, it an absolute must!

We stayed for just one night to celebrate our anniversary and upon arrival, were immediately upgraded to a lovely penthouse suite. What a nice surprise! The staff is fabulous and does everything to make your stay just wonderful. We will return again and again.

We always stay at the Thompson while in Chicago. Perfect location, love the vibe and the comfort of it and the price is very very reasonable.

The hotel is in the center of bars, restaurants, and near great shopping. The staff is friendly and helpful for the most part. The hotel is very stylish and current from the inside. Highly recommend this place to anyone.

Well maintained hotel is the perfect place to stay. Rooms are well appointed, Staff is attentive. A short walk to many fine restaurants. A few blocks from top notch shopping!

Bathroom was very inconvenient, with tiny vanity. I'd stay here again and ask for different room.

The staff were very friendly and accommodating, Everthing was perfect!

Warm and friendly staff. Brunch and lunch at Nico is a treat. The local shopping is very high end. The exercise room was very well supplied wit weights, mats and cardio equipment. No weaknesses.

From the moment we entered, all went well and better than expected. Our check-in was flawless, and we were able to get into the room early. The room was on a nice, high floor with great views of the city. Everything is modern, fun! The bar and restaurant are both very nice. The staff was super helpful. Great stay.

This is my 2n times staying at this hotel...I LOVE it...very warm, welcoming...clean - the staff couldn't be nicer - or my helpful...Great View - great amenities... Love the Restaurant within as well - Superb! And the Neighborhood - can't be beat - close to everything... Would highly recommend - and anytime I return - this will be my hotel of choice!

Great staff!! We also hosted a party/ get together for 25 peeps.... everything from check-in to party to check out was awesome #thompsonhotelchicago ❤️

The staff at the Thompson was friendly, welcoming, and very helpful. Our rooms provided a gorgeous view of both the city and Lake Michigan. The hotel is surrounded by a number of good restaurants and shops. The hotel's Nico Osteria restaurant serves a delicious breakfast as well. The Thompson provided the perfect stay for our first time in Chicago.

This hotel is situated in a great location. One block from Lake Michigan, a short walk to the Hancock Building and Water Tower. Great bars and eateries a few minutes away!

Great location. Wonderful restaurant. I would highly recommend this hotel.

No bathtub or coffee maker in room; narrow hallways; small lobby with many people; had to put credit card company on the phone with receptionist to get card accepted (card is paid in full monthly and had extreme credit remaining); sofa in room very uncomfortable; only two elevators, one out of service first day; room quiet; insufficient lighting in room; wifi slow; decorations nice; bed comfortable; bathroom acceptable except no tub.............back to The Drake!

Very nice hotel, staff are friendly and helpful. Verry close to everything.

21 East Bellevue Chicago IL

Hotel highlights

  • Walking distance to John Hancock Center and Chicago Water Tower
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Gold Coast, Thompson Chicago is within a 10-minute walk of popular sights such as John Hancock Center and Chicago Water Tower. This 4.5-star hotel has 247 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a fitness center. Millennium Park and Art Institute of Chicago are also near this Chicago hotel.


Dining

This hotel is home to a restaurant and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a cooked-to-order breakfast is served each morning for a fee.


Rooms

All of Thompson Chicago's 247 air-conditioned rooms provide iPod docks, minibars, and laptop-compatible safes. Guests can expect 46-inch flat-screen TVs with cable channels and pay movies, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Video-game consoles, phones, and ironing boards are also standard.


Property features

Renovated in 2013, Thompson Chicago offers a fitness center, free WiFi in public areas, and conference space. Valet parking is available for USD 68.00 per night, and there's also limo/town car service. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and tours/tickets. Other amenities at this luxury hotel include a business center, coffee/tea in a common area, and express check-out.

Guest reviews for Thompson Chicago

Everyone (30) Business (14) Couples (36) Family (17) Friends (2) Other (4)
5

awesome location

Everyone

Great hotel with easy access to shopping and dining. Near the beach and other major attractions.

By , from detroit on Apr 8, 2018

2
Everyone

This was not a good stay. We were treated terribly by staff throughout our stay both by the hotel and the restaurant at the hotel with no apparent cause. The hotel rating we saw vs. our experience was very disappointing and the treatment we received from staff made the stay unpleasant and uncomfortable throughout. The ratings we found for this hotel were not accurate, at least in our experience. Otherwise, hotel was clean, reasonably quiet. The hotel is well decorated and esthetically pleasing. The fitness center is small and not very diverse in equipment, but clean and adequate. The hotel is located near Michigan Avenue, which is convenient for high end shopping and close to several restaurants. Museums, zoos and other activities in the city are more distant and typically require train or car/taxi rides. I think that this hotel has lots of potential but needs to focus on the staff/customer care and making sure that the guests are treated kindly and appropriately. We would not choose to stay at this hotel again, at any price. I also would not recommend this hotel to friends, family or others due to the poor treatment by staff and overall lack of customer service/care that we experienced during our stay. I feel that there are hotels who offer better service, comfort, location and amenities for similar or lower expense and that will treat their guests with respect and kindness. Our experience/stay at this hotel soured our trip and our overall experience in Chicago.

By on Apr 5, 2018

5
Everyone

Excellent hotel, good location, very nice atmosphere, most adequate rooms. My suggestion is to improve business facilities, s hotel like Thompson Chicago needs a propper business center.

By , from Mexico on Mar 25, 2018

4
Everyone

Very good. Bar and restaurant over crowded or I would give this hotel 5 stars

By on Mar 18, 2018

5

fabulous!

Everyone

The Thompson is a trendy, sophisticated hotel, close to the Magnificent Mile, great dining and cultural attractions. The rooms are clean, comfortable and cozy and I loved the bathroom, although the rooms I have stayed in, did not have tubs, I didn't care. The fitness center on site is more than adequate for the die hard workout fanatics and Nico's, the fine dining restaurant on site, it an absolute must!

By , from Orlando,Fl on Feb 20, 2018

5
Everyone

We stayed for just one night to celebrate our anniversary and upon arrival, were immediately upgraded to a lovely penthouse suite. What a nice surprise! The staff is fabulous and does everything to make your stay just wonderful. We will return again and again.

By , from Chicago, IL on Dec 17, 2017

5
Everyone

We always stay at the Thompson while in Chicago. Perfect location, love the vibe and the comfort of it and the price is very very reasonable.

By , from denver, co on Dec 4, 2017

5

great location. hip hotel. helpful staff.

Couples

The hotel is in the center of bars, restaurants, and near great shopping. The staff is friendly and helpful for the most part. The hotel is very stylish and current from the inside. Highly recommend this place to anyone.

By on Oct 23, 2017

5

great hotel in a prime location

Everyone

Well maintained hotel is the perfect place to stay. Rooms are well appointed, Staff is attentive. A short walk to many fine restaurants. A few blocks from top notch shopping!

By , from hilton head is., SC on Oct 16, 2017

4
Everyone

Bathroom was very inconvenient, with tiny vanity. I'd stay here again and ask for different room.

By on Oct 2, 2017