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Hyatt Regency Chicago

4.0 out of 5.0

Recent guest reviews

Clean hotel, in downtown with views of the river. Close to Navy Pier and river walk.

We booked a room for 4 nights and were woke up multiple days by the house keepers yelling in the hallway. Our last morning we were awoken to the house keepers ramming a vacuum cleaner into the wall in the next room... over and over and over. One of the days we were getting ready to shower and we hear a single knock. We couldn't even tell that it was a knock at our door since the place is lacking insulation. 1 knock and then the house keeper tried to barge in as we stood naked in the room. Thanks goodness we had the extra lock locked. Needless to say we could hear every conversation that happened in the adjoining rooms. Maybe the snacks they over price wouldn't be covered in a layer of dust if they weren't so ridiculously priced.

NICE PLACE TO STAY! FRIENDLY HELPFUL STAFF! WALKABLE TO SHOPPING.

The location was great! Right by the river and shopping, safe and clean! My only issue was with the bed size, what hotel has double beds? My husband and I took our two kids, 11 and 16 and two double beds was not enough room!

Had a great two nights, with a great view and a great rate. Will defiantly stay here again. The location was perfect.

Chicago weekend! We had a great time at the Hyatt Regency. Superb location for walking/dining/carousing. Hotel met our needs very well. Big comfy room and a view to die for-of river and lake.

Great. Friendly staff. Nice location by the river.

We bought a plane ticket+hotel package, so the room is discounted. First night the staff put us in a corner room on the lowest floor (3rd), which has a bed that quakes whenever you make the slightest move. The mattress should have been retired. What a shame they have such a terrible mattress in a "4-star" hotel. We asked to change room the next day and manager is willing to do so without hesitation. Then we got a room on 17th floor that has firm mattress. The interior looks new and the hotel is in great location. But their pillows are horrible as a star hotel.

Was able to get a reasonable rate for high quality although huge size of hotel was a little off-putting. Excellent customer service at front desk and bell staff,

This hotel sits right on the river in the heart of downtown Chicago. A great location for walking, river boat cruses or bus tours to see all the sites.

Convenient location near many restaurants, shopping, river walk, walking distance to the beach & many activities. Nice hotel lobby and quick stop store. Room was spacious. Snacks and drinks expensive in the room so I would recommend going to the quick store in the lobby instead.

Brought my daughter and her friend to Chicago for the Lolapalooza event. I would recommend to pay extra to have access to the room/facility where breakfast/snacks/appetizers/cocktail hour is included (although you have to pay for the cocktails). Definitely worth it. Look for Ms. Christmas -- she is awesome there - she was fun and entertaining.

Very nice hotel, didn't expect it to turn out like that. Friendly staff, would recommend to everyone.

Checkin (with a real person!) was pleasant and painless. I liked my room (one queen bed) and never felt during my stay that I was being treated like a woman traveling alone. MARKETPLACE near the checkin area was very convenient for getting coffee, bagels, salads, fresh fruit and more without having to make a trip out of the hotel. Within the past year, I had stayed at a nearby hotel, but found that the Hyatt Regency seemed less busy, despite the fact that many people were staying there. The large lobby makes a huge difference.

I travelled with my familiy and we did enjoy the hotel facilities despite of the room to improve cleanliness . The hair dryer was very old and worked poorly . Despite of that ,we would be back and recommend the hotel

Location was great. The lobby, restaurants, gift shop, etc. were all in good condition. Our room itself was in major need of an upgrade. The bathroom was filthy -- bathtub drain was clogged, shower curtain was stained with brown residue (gross) and towel hanger on the wall was broken. The walls and flooring were old and worn, both needing to be upgraded. The bed was comfortable, but my sheets had two quarter-sized rips on them. We also got downgraded, which I didn't appreciate. We pre-paid for two queen beds and high-floor room with a view. The front desk initially told us we would be on the 22nd floor, but a few minutes later, handed us our keys for a room on the 7th floor. We questioned why we were moved to the 7th floor and was told that apparently no high-floor rooms were available until 4 or 5 PM. Tired and jet lagged, we begrudgingly went to our room on the 7th floor which had a not-so-lovely view of a fire station that also woke us at all hours of the night.

My partner and I both left with severe neck and back pain from the pillows at this hotel. I would advise that you bring your own pillow. Feels like we paid 300 just to then go see a chiropractor.

Driving to the facility was a little difficult. Turning on to Wacker I missed the vehicle entrance. Better entrance directions could be added after the reservations are confirmed.

Stayed for 1 night, and it was really clean, and well kept. The staff were so friendly, and very accommodating.

Can't beat the location of this hotel! Central to everything! You can walk, bike or Uber to wherever you want to go. Great restaurants in and around the hotel! Two employees really stood out during our stay-the gentleman that checked us in and our server at The Big Bar. Both enegaged us in conversation but in a way that had personal touch! Rooms are good sized and the bed is pretty darn comfy!

151 East Wacker Dr Chicago IL

Hotel highlights

  • Walking distance to Millennium Park and Art Institute of Chicago
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Health club

Located in The Loop, Hyatt Regency Chicago is adjacent to Michigan Avenue Bridge and within a 10-minute walk of other popular attractions like Chicago Theatre. This 2019-room, 4-star hotel has 4 restaurants along with conveniences like a 24-hour fitness center and free in-room WiFi. It's in central Chicago and also close to Millennium Park and John Hancock Center.


Dining

Enjoy dining at Stetsons Modern Steak, one of 4 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the 2 coffee shops/cafés. Start your day off with full breakfast, available for a fee.


Rooms

All 2019 air-conditioned rooms provide iPod docks, minibars, and coffee makers. Guests can expect 48-inch flat-screen TVs with digital channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Free newspapers, laptop-compatible safes, and phones are also available.


Property features

At Hyatt Regency Chicago, guests have access to a health club, free WiFi in public areas, and 100 meeting rooms. Valet parking is available for USD 67 per day, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a business center, and express check-in.

Room options

Room, 2 Double Beds (Club Access)

Full 2 | Sleeps 4

Room, 1 King Bed (Club Access)

King 1 | Sleeps 3

Room, 2 Double Beds (High Floor)

Full 2 | Sleeps 4

Room, 1 King Bed (High Floor)

King 1 | Sleeps 3

Guest reviews for Hyatt Regency Chicago

Everyone (58) Couples (306) Business (141) Family (143) Friends (106) Other (47)
5

nice hotel with great views

Everyone

Clean hotel, in downtown with views of the river. Close to Navy Pier and river walk.

By on Oct 6, 2017

3

noisy housekeepers that pretty much walk in

Everyone

We booked a room for 4 nights and were woke up multiple days by the house keepers yelling in the hallway. Our last morning we were awoken to the house keepers ramming a vacuum cleaner into the wall in the next room... over and over and over. One of the days we were getting ready to shower and we hear a single knock. We couldn't even tell that it was a knock at our door since the place is lacking insulation. 1 knock and then the house keeper tried to barge in as we stood naked in the room. Thanks goodness we had the extra lock locked. Needless to say we could hear every conversation that happened in the adjoining rooms. Maybe the snacks they over price wouldn't be covered in a layer of dust if they weren't so ridiculously priced.

By , from kansas on Oct 1, 2017

5
Everyone

NICE PLACE TO STAY! FRIENDLY HELPFUL STAFF! WALKABLE TO SHOPPING.

By , from PITTSBURGH on Sep 29, 2017

4

hotel by the river

Everyone

The location was great! Right by the river and shopping, safe and clean! My only issue was with the bed size, what hotel has double beds? My husband and I took our two kids, 11 and 16 and two double beds was not enough room!

By , from Eugene, OR on Sep 26, 2017

5

close to everything!

Everyone

Had a great two nights, with a great view and a great rate. Will defiantly stay here again. The location was perfect.

By , from Mpls, MN on Sep 18, 2017

4

right in the heart of the action

Everyone
view from 1412 west tower

Chicago weekend! We had a great time at the Hyatt Regency. Superb location for walking/dining/carousing. Hotel met our needs very well. Big comfy room and a view to die for-of river and lake.

By , from St. Paul on Sep 12, 2017

4

nice hotel close to the parks and magnificent mile

Everyone

Great. Friendly staff. Nice location by the river.

By , from Minnesota on Sep 10, 2017

4
Couples

We bought a plane ticket+hotel package, so the room is discounted. First night the staff put us in a corner room on the lowest floor (3rd), which has a bed that quakes whenever you make the slightest move. The mattress should have been retired. What a shame they have such a terrible mattress in a "4-star" hotel. We asked to change room the next day and manager is willing to do so without hesitation. Then we got a room on 17th floor that has firm mattress. The interior looks new and the hotel is in great location. But their pillows are horrible as a star hotel.

By , from CA on Sep 5, 2017

4
Everyone

Was able to get a reasonable rate for high quality although huge size of hotel was a little off-putting. Excellent customer service at front desk and bell staff,

By , from san francisco on Aug 29, 2017

4

great location

Everyone

This hotel sits right on the river in the heart of downtown Chicago. A great location for walking, river boat cruses or bus tours to see all the sites.

By , from Knoxville, TN on Aug 23, 2017