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Recent guest reviews

The room looks clean but if you look closely - my bedsheet had full of body hair, everywhere was extremely dusty that made my entire 4 nights 5 days a miserable trip. I never get allergies but I couldn’t stop sneezing from the dust. My laptop got extremely dusty which proves it wasn’t just in my head. The carpet is old and stained. The bed stunk so badly that I hardly slept. The room temperature was very uncomfortable and could not be adjusted. I just want to know how this place got such a high rating. The only good thing about this place is the location. Overall, I am extremely disappointed and wish I could’ve done more research.

Perfect location.... close by to everything. Steps away from the River walk. Three blocks down the bean.

This hotel is in a great location. Right on the riverwalk. Close to cloud gate, Willis Tower skydeck, and 360 Chicago with the tilt at the John Hancock building. During the weekdays they have some extra benefits like wine hour and some snacks. The one thing that really would have made my stay better is the mattress. For being a 4 star hotel I was shocked at how bad it was. It was one of those old 6inch width all springs and no cushion mattresses. That's the main reason why I wouldn't recommend staying there.

Loved the close proximity to the Magnificent Mile, Millineum Park, and the Navy Pier. Also, the staff were extremely pleasant and very helpful in navigating the area for events and restaurants

The only good thing about this hotel is the location.

Great location! Very nice services! We would like to stay next time visit the city.

Orbitz refused to allow correction of the date and had to make new reservation

Centrally located, clean, friendly staff and affordable prices. Couldn’t ask for anything more.

Excellent location. Room was relatively small, but comfortable. Shower was good (reasonable water pressure, plenty of hot water, and adjustable shower head did not leave me feeling like it was meant for a tall person).

Was a great hotel for a weekend. Small but everything you need for good visit.

Even though it is an old establishment it was clean and the staff was Friendly

We stayed in a queen club quarters room, the room was perfect for our needs, yes it was small but we knew it would be. But with all day exploring the city and just using the room for sleeping, it was perfect. We loved the refillable water bottles offered. We would stay again.

East Wacker Drive Chicago IL

Hotel highlights

  • Steps from Chicago Riverwalk and Michigan Avenue
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in The Loop, River Hotel is next to popular attractions like Chicago Riverwalk and Michigan Avenue. This 4-star hotel has 121 rooms and welcomes guests with a restaurant, free in-room WiFi, and a fitness center.


Dining

Order from room service to satisfy your hunger without leaving your room, or enjoy a bite to eat at the onsite restaurant.


Rooms

All 121 rooms provide iPod docks, coffee makers, and free bottled water. Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Phones and desks are other standard amenities.


Property features

River Hotel features a fitness center, free WiFi in public areas, and conference space. Valet parking is available for USD 53 per night. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a business center, express check-in, and express check-out.

Room options

Club Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Superior Room, Kitchenette

1 Queen Bed | Sleeps 3

Deluxe Suite, 2 Queen Beds (with Parlor room)

2 Queen Beds | Sleeps 7

Executive Suite, 2 Bedrooms, Kitchenette

2 Queen Beds | Sleeps 4

Guest reviews for River Hotel

Everyone (143) Couples (162) Business (78) Family (76) Friends (52) Other (39)
2
Partner Couples

The room looks clean but if you look closely - my bedsheet had full of body hair, everywhere was extremely dusty that made my entire 4 nights 5 days a miserable trip. I never get allergies but I couldn’t stop sneezing from the dust. My laptop got extremely dusty which proves it wasn’t just in my head. The carpet is old and stained. The bed stunk so badly that I hardly slept. The room temperature was very uncomfortable and could not be adjusted. I just want to know how this place got such a high rating. The only good thing about this place is the location. Overall, I am extremely disappointed and wish I could’ve done more research.

By , from Atlanta on Mar 10, 2020

Review comment responded on Mar 11, 2020

Thank you for your feedback Mia. I apologize you were not completely satisfied. Your comments are concerning and out of the norm for us. I have shared your comments with our staff for follow up and correction. Please know that advising us of any concerns during your stay will allow us to rectify immediately for your comfort.

4
Everyone

By on Mar 4, 2020

Review comment responded on Mar 4, 2020

Thank you for staying with us. We appreciate your feedback.

5
Everyone

By on Feb 24, 2020

Review comment responded on Feb 24, 2020

Thank you for staying with us. We appreciate your feedback.

4
Everyone

By on Feb 24, 2020

Review comment responded on Feb 24, 2020

Thank you for staying with us. We appreciate your feedback.

5
Partner Couples

Perfect location.... close by to everything. Steps away from the River walk. Three blocks down the bean.

By on Feb 15, 2020

Review comment responded on Feb 17, 2020

Thank you for staying with us. We appreciate your feedback.

4
Everyone

By on Feb 10, 2020

Review comment responded on Feb 10, 2020

Thank you for staying with us. We appreciate your feedback.

4
Everyone

By on Jan 19, 2020

Review comment responded on Jan 20, 2020

Thank you for staying with us. We appreciate your feedback.

3
Everyone

This hotel is in a great location. Right on the riverwalk. Close to cloud gate, Willis Tower skydeck, and 360 Chicago with the tilt at the John Hancock building. During the weekdays they have some extra benefits like wine hour and some snacks. The one thing that really would have made my stay better is the mattress. For being a 4 star hotel I was shocked at how bad it was. It was one of those old 6inch width all springs and no cushion mattresses. That's the main reason why I wouldn't recommend staying there.

By on Jan 16, 2020

Review comment responded on Jan 16, 2020

Thank you for staying with us. We appreciate your feedback about your experience.

5
Family

Loved the close proximity to the Magnificent Mile, Millineum Park, and the Navy Pier. Also, the staff were extremely pleasant and very helpful in navigating the area for events and restaurants

By on Dec 17, 2019

Review comment responded on Dec 17, 2019

Thank you for staying with us. We appreciate your feedback and kind words for the team.

2
Business Business

The only good thing about this hotel is the location.

By on Dec 9, 2019

Review comment responded on Dec 10, 2019

Thank you for staying with us. I am sorry you were not completely satisfied with your choice. We do appreciate all feedback.

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