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River Hotel

4.0 out of 5.0

Recent guest reviews

Location is fantastic, hotel is just fair. The room was very small, didn't seem to be thoroughly cleaned. Not enough towels. However, the front desk staff was helpful and friendly.

hotel was pleasant and very reasonable in pricing. It is located right in front of the river and close to everything you need and want. Will definitely be coming back to this hotel when we return to Chicago.

This was our first visit to River Hotel and it won't be our last. Accommodating and friendly staff, nice valet service and staff, beautiful facility, and perfect location. Picture perfect river views on one side, free bottled water and refill station in the hall, lounge/refreshment area on second floor, and a fridge and microwave in each room. My only complaint would be the tv picture and audio didn't line up... in either of our rooms.

Terrific and very helpful staff. In Chicago for some shows and we had questions ranging from where to park to where to go for a late night drink. The staff was very friendly and helpful in every regard. Definitely stay here again.

Great hotel, great location, good price, Close to Michigan Ave

Great Location, great service and great staff. The hotel is clean and is literally located in the middle of downtown near all popular attractions.

The hotel location is great, but unfortunately the rooms belong in the 1980's. It seems they have not been updated for many years.

There was a slight issue in beginning, but quickly resolved. Staff friendly & professional.Nice location.

Pros and Cons First, the CONS, which, to me, were very minor. 1. If you get a room with a full size bed (vs queen or king or 2 beds), you're room with be very small. The size of a Tiny House minus the loft. Not an issue if you don't plan to spend a lot of time in there and if you don't need a big bed. 2. Only 1 coffee maker in the 2nd floor lounge. You will always be waiting behind at least one other person to use it. Another 1 or 2 machines would be great. 3. Street noise. Hotel offers some sort of sleep pack with a mask and ear plugs. Ask for it. I was awakened more than once by sirens outside. The PROS: 1. The location is amazing. It is right by the river, in the heart of the city. We walked EVERYWHERE 2. The hotel itself is beautiful, especially the marble stairs from the 1st to 2nd floor. Room was clean and comfortable, and the lobbies are a welcoming place to sit and chat between outings. 3. The 1 coffee maker mentioned in cons, is actually very cool and will make coffee, cappuccinos and lattes. Hence the heavy use by guests. 4. The staff was friendly and helpful.

Great staff and crew. Minor issue immediately resolved. Quite room, superb locatin!

This was a great spot to stay in! The hotel was nice and clean, the staff was friendly. If you are staying in the top floors, there can sometimes be a wait for the elevators, which isn't great. Otherwise, everything was good. Also, while they don't offer continental breakfast, they did have fruit and granola bars to grab on your way out the door.

We were guests at the hotel for 5 days. For first time vacationers in Chicago, everything was near perfect. Every place we wanted to see was within walking distance and the hotel staff and accommodations were great! There were an abundance of restaurants nearby and the river walk was so fun. Although I realize this is mainly a commuter hotel, the front desk is almost always busy, so for us, a concierge would have been helpful. Great pillows/mattress, but rough bath towels. There were 2 days where they were experiencing elevator trouble which was challenging. We loved Chicago and loved this hotel! Will definitely recommend highly!

It's strong character and charm is part of the minor inconveniences that come with a hotel of age. Elevators can be slow at times, rooms can be on the small side, but the staff is great, the amnesties are helpful and the location can't be beat.

Great location. Right across from the Big Bus tour.

We were able to walk everywhere. Boat tours, Magnificent Mile, and great places to eat literally right around the corner. We are walkers and made it to the Cadillac Theater (show), Willis Tower, Chicago Theater (tour), Miilineum Park, and the Art Institute--all on foot. 16,0000-17,000 steps a day.

I was impressed and very pleasantly surprised at the quality of this very affordable hotel. River Hotel shares the building with Club Quarters. The room was small, as described, but very clean. The view of the River Walk was fantastic. This is an older building with marble foyer and interesting architecture. The bed/mattress was one of the most comfortable I have ever slept in. The hotel staff were extremely helpful. Location was perfect for my trip since I was attending a conference just a couple of blocks away and it was walking distance to a lot of places. Highly recommended and will certainly stay here next time I'm in Chicago.

El único problema fue el elevador que había uno roto y el otro se demoraba un poco pero el personal del hotel estaba siempre en el elevador para hacerte la estancia más cómoda ofreciéndote chocolates

The size of the room was just enough to fit in one double bed, a small wardrobe and a desk. The room wasn't clean when i just arrived.

The Hotel is in a prefect location. The staff was excellent. The room was to warm. The bed was not a queen and the sheets were to rough it was very unpleasant stay

I am likely not the target audience for this hotel geared for single travelers on business. Thus I was a bit put off at first by certain spartan features of the room, which I shared with my husband: one night stand; small, sluggish tv and remote; no tub, only a shower stall; small overall space even after a last-minute upgrade. But it's far from Motel 6, very far. We stayed for four nights and pretty much adapted to some of the oddities such as a hair dryer in the lone nightstand (no bathroom vanity). No exhaust fan in the bathroom. Temperature controls that don't really work (yet were still fine). Minor issues but just enough of them for me to conclude these were inventive cost controls for remodeling an historic building that still has much charm. If it wasn't for the staff--Seth and both Pedros--I would give this place a lower rating. They were solicitous, friendly, and accommodating. If the room was too warm, they explained the situation and gave us a fan. Oh, and did we want a white noise machine with multiple settings, too? I wish we didn't have to ask for some of these accommodations in the first place, but we didn't mind dealing with these folks. They are top notch at hospitality.

Room options

Suite, 1 Bedroom, Kitchenette

Queen 1 | Sleeps 4

Standard Room

Queen 1 | Sleeps 2

Superior Room, Kitchenette

Queen 1 | Sleeps 3

Suite

Queen 1 | Sleeps 4

Guest reviews for River Hotel

Everyone (60) Couples (147) Business (78) Family (63) Friends (52) Other (39)
3

all about location

Everyone

Location is fantastic, hotel is just fair. The room was very small, didn't seem to be thoroughly cleaned. Not enough towels. However, the front desk staff was helpful and friendly.

By on Sep 17, 2017

5

close to everythings

Couples

hotel was pleasant and very reasonable in pricing. It is located right in front of the river and close to everything you need and want. Will definitely be coming back to this hotel when we return to Chicago.

By on Sep 5, 2017

5

wonderful visit in the city

Everyone

This was our first visit to River Hotel and it won't be our last. Accommodating and friendly staff, nice valet service and staff, beautiful facility, and perfect location. Picture perfect river views on one side, free bottled water and refill station in the hall, lounge/refreshment area on second floor, and a fridge and microwave in each room. My only complaint would be the tv picture and audio didn't line up... in either of our rooms.

By , from ohio on Aug 25, 2017

5

week day get away!

Everyone

Terrific and very helpful staff. In Chicago for some shows and we had questions ranging from where to park to where to go for a late night drink. The staff was very friendly and helpful in every regard. Definitely stay here again.

By , from Maquoketa, Iowa on Aug 23, 2017

4

great hotel

Everyone

Great hotel, great location, good price, Close to Michigan Ave

By on Aug 21, 2017

5
Couples

Great Location, great service and great staff. The hotel is clean and is literally located in the middle of downtown near all popular attractions.

By on Aug 8, 2017

2

hotel in urgent need of remodel

Everyone

The hotel location is great, but unfortunately the rooms belong in the 1980's. It seems they have not been updated for many years.

By on Aug 6, 2017

4
Everyone

There was a slight issue in beginning, but quickly resolved. Staff friendly & professional.Nice location.

By on Jul 28, 2017

5

fantastic location, lovely hotel, friendly staff

Everyone

Pros and Cons First, the CONS, which, to me, were very minor. 1. If you get a room with a full size bed (vs queen or king or 2 beds), you're room with be very small. The size of a Tiny House minus the loft. Not an issue if you don't plan to spend a lot of time in there and if you don't need a big bed. 2. Only 1 coffee maker in the 2nd floor lounge. You will always be waiting behind at least one other person to use it. Another 1 or 2 machines would be great. 3. Street noise. Hotel offers some sort of sleep pack with a mask and ear plugs. Ask for it. I was awakened more than once by sirens outside. The PROS: 1. The location is amazing. It is right by the river, in the heart of the city. We walked EVERYWHERE 2. The hotel itself is beautiful, especially the marble stairs from the 1st to 2nd floor. Room was clean and comfortable, and the lobbies are a welcoming place to sit and chat between outings. 3. The 1 coffee maker mentioned in cons, is actually very cool and will make coffee, cappuccinos and lattes. Hence the heavy use by guests. 4. The staff was friendly and helpful.

By , from Houston, TX on Jul 26, 2017

4

quick trip

Everyone

Great staff and crew. Minor issue immediately resolved. Quite room, superb locatin!

By , from Salt Lake on Jul 19, 2017