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Kimpton Gray Hotel by IHG

4.5 star property
Luxury hotel with a 24-hour fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Kimpton Gray Hotel by IHG

Dinner served, Argentinean cuisine
Dinner served, Argentinean cuisine
Exterior
Interior detail
Dinner served, Argentinean cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Parking available

Explore the area

View in a map
122 West Monroe Street, Chicago, IL, 60603
  • Place, Willis Tower
    ‪5 min walk‬
  • Place, Michigan Avenue
    ‪9 min walk‬
  • Place, Millennium Park
    ‪10 min walk‬
  • Airport, Chicago, IL (MDW-Midway Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room amenity

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 360 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Walk-In Shower)

Room amenity

Room, 1 Queen Bed (Walk-In Shower)

9.0 out of 10
Wonderful
(12 reviews)
  • 360 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Walk-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed (Walk-In Shower)

9.6 out of 10
Exceptional
(34 reviews)
  • 349 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (Accessible Tub)

Room amenity

Room, 1 Queen Bed, Accessible (Accessible Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • 360 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room (Essential)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room (Essential)

9.0 out of 10
Wonderful
(11 reviews)
  • 276 sq ft
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed (Deep Soaking Tub)

Room amenity

Premium Room, 1 King Bed (Deep Soaking Tub)

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Accessible Tub)

Room amenity

Room, 1 King Bed, Accessible (Accessible Tub)

9.0 out of 10
Wonderful
(7 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds (Walk-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Premium Room, 2 Queen Beds (Walk-In Shower)

9.4 out of 10
Exceptional
(48 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite, 1 Bedroom

  • 505 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed (Tall King, Walk-In Shower)

Room amenity

Premium Room, 1 King Bed (Tall King, Walk-In Shower)

8.2 out of 10
Very good
(12 reviews)
  • 360 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

  • 279 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Mobility Accessible (Accessible Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Premium Room, 2 Queen Beds, Mobility Accessible (Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • 279 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Studio Suite, 2 Queen Beds

  • 495 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Mobility Accessible (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Studio Suite, 1 King Bed, Mobility Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Mobility Accessible (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite, 1 Bedroom, Mobility Accessible (Roll-In Shower)

  • 505 sq ft
  • Sleeps 4
  • 1 Twin Bed

View all photos for Studio Suite, 1 King Bed (Deep Soaking Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Studio Suite, 1 King Bed (Deep Soaking Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • 345 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Communications)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite, 1 Bedroom, Accessible (Communications)

8.0 out of 10
Very good
(1 review)
  • 510 sq ft
  • Sleeps 4
  • 1 Twin Bed

View all photos for Premium Room

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Premium Room

  • 360 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed (Walk-In Shower)

Room amenity

Premium Room, 1 King Bed (Walk-In Shower)

8.6 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Exercise Bike)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Premium Room, 1 King Bed (Exercise Bike)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Deep Soaking Tub, Exercise Bike)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Premium Room, 1 King Bed (Deep Soaking Tub, Exercise Bike)

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Chicago

Located in Downtown Chicago, Kimpton Gray Hotel by IHG is within a 5-minute walk of State Street and within 15 minutes of other popular attractions like Millennium Park. This 293-room, 4.5-star hotel has a restaurant, a 24-hour gym, and a conference center.

What's nearby

  • Willis Tower - 5 min walk - 0.3 miles
  • Chicago Theatre - 8 min walk - 0.5 miles
  • Michigan Avenue - 9 min walk - 0.5 miles
  • Millennium Park - 10 min walk - 0.5 miles
  • Chicago Riverwalk - 11 min walk - 0.6 miles

Getting around

  • Monroe Station (Blue Line) - 3 min walk
  • Chicago Union Station - 12 min walk
  • Chicago Midway Airport (MDW) - 31 min drive

Restaurants

  • ‪Italian Village - ‬2 min walk
  • ‪Trattoria La Bella - ‬1 min walk
  • ‪Breakfast @ The Lobby - ‬2 min walk
  • ‪Aire - ‬1 min walk
  • ‪Roanoke - ‬1 min walk

About this property

Kimpton Gray Hotel by IHG

Luxury hotel with a 24-hour fitness center and a 24-hour front desk
Kimpton Gray Hotel by IHG features a 24-hour gym, WiFi in public areas, and meeting rooms. Valet parking is offered for USD 83 per night. The 24-hour front desk has staff standing by to help with concierge services, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a conference center, coffee/tea in a common area, and free use of bicycles.
Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and designer toiletries. Minibars, coffee makers, and safes are other standard amenities.
Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.99 per 24-hour period)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (USD 12.99 per 24-hour period)

Parking and transportation

  • Valet parking on site (USD 83 per night)

Food and drink

  • Weekday full breakfast available 7:00 AM to 10:00 AM for a fee: USD 20 to 40 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boleo

Things to do

  • 24-hour gym
  • Free bicycle rentals

Family friendly

  • In-room crib
  • Microwave on request

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 18 meeting rooms
  • Conference center (15,005 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 15 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 31.70 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 20 to 40 per person
  • Fee for in-room wireless internet: USD 12.99 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 12.99 per 24-hour period (rates may vary)
  • Valet parking fee: USD 83 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply).
Property Registration Number 60603

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses eco-friendly cleaning products.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Kimpton Gray Hotel Chicago
Kimpton Gray Hotel
Kimpton Gray Chicago
Kimpton Gray
The Gray A Kimpton Hotel
Kimpton The Gray Hotel
The Kimpton Gray Hotel
Kimpton Gray Hotel
Kimpton Gray By Ihg Chicago
Kimpton Gray Hotel by IHG Hotel
Kimpton Gray Hotel an IHG Hotel
Kimpton Gray Hotel by IHG Chicago
Kimpton Gray Hotel by IHG Hotel Chicago

Frequently asked questions

Is free cancellation available at Kimpton Gray Hotel by IHG?

Kimpton Gray Hotel by IHG provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Kimpton Gray Hotel by IHG?

As of Jan 8, 2026, prices found for a 1-night stay for 2 adults at Kimpton Gray Hotel by IHG on Jan 25, 2026 start from $127.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Kimpton Gray Hotel by IHG?

This hotel is situated in Downtown Chicago within a 10-minute walk of Millennium Park, State Street, and Art Institute of Chicago. You'll also find Michigan Avenue and Chicago Riverwalk less than a mile away.

Is there parking available at Kimpton Gray Hotel by IHG?

Yes, valet parking is offered for USD 83 per night. Bicycle parking is also available for guests.

Does Kimpton Gray Hotel by IHG feature a casino on the premises?

No, Kimpton Gray Hotel by IHG doesn't have a casino.

Will I find an indoor pool at Kimpton Gray Hotel by IHG?

No, there is no indoor pool at this hotel.

Is Kimpton Gray Hotel by IHG a good place to stay for couples?

Amenities that appeal to couples at this hotel include a minibar, Egyptian cotton sheets, and a turndown service.

Are there hot tubs at Kimpton Gray Hotel by IHG?

No, this hotel doesn't have a spa tub.

Does Kimpton Gray Hotel by IHG feature a restaurant that includes a breakfast menu?

Yes, Kimpton Gray Hotel by IHG serves a full breakfast for a surcharge on weekday mornings at Boleo.

Will Kimpton Gray Hotel by IHG allow pets to stay for free?

Yes, pets stay free at Kimpton Gray Hotel by IHG and the property also provides food and water bowls for pets.

Does Kimpton Gray Hotel by IHG have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Kimpton Gray Hotel by IHG?

The closest major airport to Kimpton Gray Hotel by IHG is Chicago Midway Airport (MDW), which is 11.3 mi away (31 minutes by car). Another top airport is Chicago O'Hare Intl. Airport (ORD), which is located 18.8 mi away (37-minute drive).

Can I book a room with a balcony at Kimpton Gray Hotel by IHG?

No, you won't find guestrooms with balconies at Kimpton Gray Hotel by IHG.

Kimpton Gray Hotel by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 760 out of 1001 reviews
Rating 8 - Good. 137 out of 1001 reviews
Rating 6 - Okay. 61 out of 1001 reviews
Rating 4 - Poor. 23 out of 1001 reviews
Rating 2 - Terrible. 20 out of 1001 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved my stay at this property! Everything—from the warm, welcoming atmosphere to the beautifully maintained rooms—made the experience unforgettable. The staff were incredibly kind, and every detail felt thoughtfully designed for comfort. I can’t wait to come back!
Stayed 3 nights in Nov 2025

8/10 Good

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Room is excellent
Stayed 1 night in Nov 2025

10/10 Excellent

Brian

Stayed 1 night in Oct 2025

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall excellence! Wine hour was great. Staff couldn’t have been better.
Stayed 1 night in Oct 2025

2/10 Terrible

Kamanta

Disliked: Staff & service
The hotel charged me $50 more than Expedia’s quoted cost. The old bait and switch for a substandard hotel.
Stayed 1 night in Oct 2025

8/10 Good

Keavy

Stayed 2 nights in Sep 2025

10/10 Excellent

Angel, Chicago

Stayed 2 nights in Sep 2025

6/10 Okay

Juan

Business traveler
I was not impressed overall and honestly expected much more from a 4.5-star hotel in Chicago. Check-in with the concierge was smooth, and the staff was polite and efficient, which I appreciated. However, the condition of the common areas left a lot to be desired. The hallways and entrance carpets looked unclean, and the elevators also did not feel particularly clean. The lighting in the entrance area was poor and gave off a rather uninviting vibe. Service was inconsistent: I requested a blanket one night, and it took nearly an hour to arrive. Access to water was inconvenient—only two bottles were provided, and there weren’t enough fountains. Offering reusable bottles for guests to refill would be a much better experience. The in-room amenities were disappointing. Towels looked worn and old, the shower had weak water pressure and limited flow, and it was unclear what room service was available, if any. Overall, while the staff was professional, the property itself did not live up to the standard I was expecting. Definitely not on par with what a 4.5-star rating suggests. Will not return and certainly do not reccomend.
Stayed 3 nights in Sep 2025

6/10 Okay

Brandon

Stayed 2 nights in Sep 2025

10/10 Excellent

Tracy

Stayed 3 nights in Sep 2025

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great options.
Stayed 1 night in Sep 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Sep 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Safi

Stayed 2 nights in Jul 2025

8/10 Good

Seta

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it’s a nice conveniently located and clean hotel in the downtown area with great staff, ask for a printed invoice when you check out rather than get an e-invoice. And the reason for that is, we were going to be charged for parking for 2 days ( parking isn’t cheap in Chicago at all) although we didn’t even have a car! ☹️ and also for a meal we didn’t charge to the room. They were all reversed but was a bit disappointing.
Stayed 2 nights in Aug 2025

10/10 Excellent

Sering

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Dean

Stayed 1 night in Sep 2025

10/10 Excellent

Frank

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! That's all I can say! But, I'm going to find the words to say more, because this hotel and its great staff deserve it! I booked this hotel a while ago for my husband's surprise birthday vacation. It was a total of 6 of us, I love IHG! This one is definitely 1 of the top locations that I've visited in the past 15 to 20 years. I'm talking conveniently easy to locate, and very kind staff. Everyone, from the door person to registration staff, to the cleaning staff was so courteous all the time! They speak when they see you. They hold doors, and they answer questions! Our first great experience was with Shay and Andrew. We arrived a little early, a little too early to check in, and was told that they sold out the previous evening, and there would be a wait to check in. These 2 individuals were very helpful with allowing us to store our luggage and provided great recommendations for things to do while we await our room. Their enthusiasm and personality were top-tier. And to be honest, they looked great! They were the perfect representation of what I want to see when visiting a business. This dynamic duo spoke very well, provided great professional, genuine, kind service. These guys are gems! Management, make sure these two get anything they want and everything they deserve to keep them representing IHG. I've written so much about the staff, I forgot to mention the décor during my stay! The décor was amazing! 5 Star Stay!! Highly recommended !!
Stayed 2 nights in Sep 2025

10/10 Excellent

Amy, Hutchinson

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk folks were super helpful for local recommendations. The beds were very comfortable, the metro was just a couple blocks away, and it was easy walking distance to many restaurants and points of interest.
Stayed 2 nights in Sep 2025

10/10 Excellent

Hamza

Stayed 2 nights in Sep 2025

10/10 Excellent

Tisha

Amazing stay
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Our room was comfortable, clean and exactly what we needed for the trip. I wish the room came with a coffee maker and I didn't have to request one but at least that was an option. The hotel was nice and close to everything we wanted to do.
Stayed 3 nights in Sep 2025

10/10 Excellent

Wendy, Normal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Jason, Seattle

Stayed 2 nights in Aug 2025

6/10 Okay

Nyasia

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
First, I want to say that the Kimpton Gray is a beautiful hotel. The location is excellent, the ambiance is elegant, and my room was spacious and beautifully decorated — truly impressive in terms of style and comfort. Unfortunately, the overall experience was significantly affected by an ongoing issue with housekeeping during my stay. On the first day, after spending the entire day out exploring Chicago, I returned to find my room had not been cleaned. I was told that a "Do Not Disturb" sign was on my door, but that was not the case. I didn’t make a big deal out of it and simply asked for fresh towels and for the trash to be emptied, which I received. The next day, I was personally asked by housekeeping if I needed service — I confirmed yes. Later in the day, while changing outfits, I answered the door in a robe and was told they couldn't clean the room unless I left. I said no problem and mentioned I’d be heading out shortly. However, when I returned several hours later, the room was still untouched. At that point, I raised the issue with management. While they did offer complimentary breakfast and wine, it felt like a minimal gesture considering I was checking out the next morning — making the offer more symbolic than helpful. I truly appreciate many aspects of the Kimpton Gray, but consistent room cleanliness and responsive service are essential for a hotel of this caliber. I hope this feedback helps improve future guest experiences.
Stayed 3 nights in Sep 2025

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