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Recent guest reviews

The location was ideal for us because of the close proximity to our family we were visiting. The breakfast was limited on days that pork was served.

Comfortable, warm (very important during the winter in Chicago), and with very friendly workers

Everything

I am very frustrated with the fact that I am paying a decent price for the room that I booked. Upon checking in I am made aware that there are additional holds for incidentals and etc. Adding insult to injury you have to pay $55 per day to self park or $64 to valet park. No other options available, considering I am staying a couple of days that is a pretty big expense that wasn’t expected. The person at check in said that I should’ve gotten an email to inform me about these fees. I checked my email no email and re-read over my booking details and I still don’t see any of this information. Then I go to partake in the continental breakfast and it is so basic and cheaply put together. None of the benefits or amenities “due to covid” but all of the expense…

The property was fine and served its purpose. Nothing special. Chicago feels unsafe with few people on the streets. The breakfast was fairly standard and good.

Very clean, friendly people, But breakfast menu should be a little more better on variety (more choices) Only coffee its good.

I liked that we had a full kitchen to use during our stay.

The GOOD: Nice location in downtown for walking. Loved the shower: good water pressure/hot water! The Not So GOOD: Do you have to charge $4.50 for a bottle of water? Sends a "Greedy" message. Would be nice if a couple of bottles of water where comped to the room or at least in the room already. Especially for a guest like me staying 5 nights.

Excellent location. Property needs an update. For our 28 day stay the kitchen wasn't well equipped. Housekeeping needed to be scheduled. The pool was closed. Would have been nice to have access to the outdoor rooftop at least

Room not services during our 4 night stay. We were told only serviced after 5 nights. No fresh towels, no detergent for dishes, etc. Climate control was terrible. Towels which had to last without replacement during our 4 night stay did not dry in 24 hours. We used to like Marriott, but it seems quality has gone down. Recommend staying somewhere else.

normal

We were given a $50 refund because the a/c in the room did not work, the closet mirror door crashed down, dirty dishes in the cabinets, and dirty underwear was found upon arriving. For such an expensive room we expected a clean room with functioning a/c. I would not stay here again.

Friendly staff. Lobby elevator was occasionally broken.

Beautiful hotel and very friendly staff. Reasonably priced parking. Room was small for a suite but nicely laid out. There were dishes to use in the kitchenette along with a dishwasher and detergent! Shower was amazing. Carpet was frayed in a couple spots but the furniture was nice. Would stay again.

We loved it for a couples getaway it was beautiful view the 25 floor so romantic

N Dearborn St Chicago IL

Hotel highlights

  • Walking distance to Michigan Avenue and Millennium Park
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Residence Inn by Marriott Chicago Downtown / River North places you in Downtown Chicago, within a leisurely stroll of popular sights such as Michigan Avenue and Millennium Park. This 270-room, 3.5-star hotel welcomes guests with free breakfast, free in-room WiFi, and a gym.


Dining

Free on-the-go breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge.


Rooms

Guests can expect 32-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Kitchens, dining areas, and refrigerators are also available.


Property features

At Residence Inn by Marriott Chicago Downtown / River North, guests have access to a gym, free WiFi in public areas, and conference space. Parking is available for USD 64.00 per night (USD 64.00 per night for valet parking), and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include a business center, a computer station, and express check-in.

Room options

Studio, 1 King Bed with Sofa bed, Accessible, Non Smoking (Hearing)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 2 Bedrooms, Non Smoking

2 Double Beds | Sleeps 6

Studio, 1 King Bed with Sofa bed, Accessible, Non Smoking (Mobility w/ Roll-in Shower)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Studio, 1 King Bed with Sofa bed, Accessible, Non Smoking (Mobility w/ Tub)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Residence Inn by Marriott Chicago Downtown / River North

Everyone (20) Couples (11) Family (9)
5
Family with small children

The location was ideal for us because of the close proximity to our family we were visiting. The breakfast was limited on days that pork was served.

By on Jul 9, 2022

Review comment responded on Aug 7, 2022

On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Thank you so much for the kind review and putting your trust in the Marriott brands and especially for choosing us when we know you have many options in the area. We love to hear our guest’s feedback and your review made our day. Thank you so much and hope to see you soon again! We hope to welcome you again soon. Sincerely, Wylliam Becker Dual Operations Manager White Lodging

5
Partner Couples

Comfortable, warm (very important during the winter in Chicago), and with very friendly workers

By on Feb 24, 2022

Review comment responded on Feb 25, 2022

Thank you so much for the kind review and putting your trust in the Marriott brands and especially for choosing us when we know you have many options in the area. We love to hear our guest’s feedback and your review made our day. Thank you so much and hope to see you soon again!

1
Everyone

Everything

By on Jan 21, 2022

Review comment responded on Jan 24, 2022

Thank you for sharing your experience with us. We promise to address the comments regarding the service, as this is certainly not the impression we want to leave guests with. We hope to be your choice hotel whenever your travels bring you back to Chicago!

2
Partner Couples

I am very frustrated with the fact that I am paying a decent price for the room that I booked. Upon checking in I am made aware that there are additional holds for incidentals and etc. Adding insult to injury you have to pay $55 per day to self park or $64 to valet park. No other options available, considering I am staying a couple of days that is a pretty big expense that wasn’t expected. The person at check in said that I should’ve gotten an email to inform me about these fees. I checked my email no email and re-read over my booking details and I still don’t see any of this information. Then I go to partake in the continental breakfast and it is so basic and cheaply put together. None of the benefits or amenities “due to covid” but all of the expense…

By on Jan 16, 2022

Review comment responded on Jan 18, 2022

Thank you for taking the time to provide your honest feedback regarding your stay with us. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues you experienced from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Chicago.

3
Business Business

The property was fine and served its purpose. Nothing special. Chicago feels unsafe with few people on the streets. The breakfast was fairly standard and good.

By on Dec 22, 2021

Review comment responded on Dec 26, 2021

Thanks for staying with us. We appreciate your feedback!

5
Everyone

By on Dec 19, 2021

5
Family

Very clean, friendly people, But breakfast menu should be a little more better on variety (more choices) Only coffee its good.

By on Nov 8, 2021

Review comment responded on Nov 8, 2021

Thank you for your feeedback!

4
Partner Couples

I liked that we had a full kitchen to use during our stay.

By on Oct 12, 2021

Review comment responded on Oct 20, 2021

Thank you for your feedback.

5
Everyone

By on Sep 13, 2021

Review comment responded on Sep 16, 2021

We appreciate you Elliot for your review and we hope to host you again.

4
Everyone

The GOOD: Nice location in downtown for walking. Loved the shower: good water pressure/hot water! The Not So GOOD: Do you have to charge $4.50 for a bottle of water? Sends a "Greedy" message. Would be nice if a couple of bottles of water where comped to the room or at least in the room already. Especially for a guest like me staying 5 nights.

By on Sep 12, 2021

Review comment responded on Sep 13, 2021

Thank you Edward for your review. We do apologize for Chicago's downtown urban pricing. We do recommend if you'd like to save a little to check out the 7-11 just across the street. Come back soon!

Residence Inn by Marriott Chicago Downtown / River North

410 N Dearborn St, Chicago, IL 60654
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