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Waldorf Astoria Chicago

5.0 out of 5.0

Recent guest reviews

I booked a room as a surprise to my wife . It was for her birthday, the concierge accommodate all my request and my wife is still on cloud nine. Great Hotel, great service , great people.

We went for our anniversary and had an amazing time. Loved that we could sit on the balcony and have coffee and just enjoy the city.

I arrived at the hotel a few hours before my husband who was travelling separately. He had made the reservation under his name and had not been asked for the names of others guests staying in the room. When I arrived, I was told that I could not check in because my name was not on the reservation. I explained that I was his wife, I showed them my ID which has the same last name and address as his, and gave them the same credit card with which he made the reservation. But they refused to let me check in. They kept saying that he was the only one who could check in since my name was not on the reservation and that this was hotel policy. We have travelled the world and never had this issue, especially because we do have the same last name, have the same credit card, etc. By far the most outrageous part of all this was that it felt like they were treating me as a criminal. They never offered to take my bags and get me a seat, let alone offer my a cup of coffee or tea or anything to make me comfortable while I waited for my husband. I was standing in the lobby showing them IDs and carrying three suitcases and the whole time not one staff person offered me any assistance. I felt like they treated me not as a guest in their hotel but as a vagabond who had wandered in from the street. I was shocked by such treatment, especially in a luxury hotel. I've never been treated like that in any hotel. I will never stay at a Waldorf again.

Absolutely wonderful from every minute. You walk into a gorgeous lobby with Jim Dine sculptures and are meet by the friendliest staff ever. The no tipping policy and free Mercedes car service make it so easy a stay.

5 Star Hotel - Best in Chicago - My Wife loved the Spa in the Hotel. The room was amazing - lots of space - had a fire place - gigantic bathroom - best place I have ever stayed in Chicago

A wonderful hotel in a fabulous city. Would visit again in a second.

Great hotel that surpassed our expectations. The services was wonderful and the room was fantastic.

Although it appears to be a big hotel you get the attention of a small luxury hotel. I can't wait to go back next year.

Stayed for a business trip and found this to be an extremely high class property. Would stay again.

You are utterly spoiled at this hotel. It is my favorite...

Business meeting in Chicago and decided to take my wife with me. Made it a date by booking here and wow they did not disappoint. It is the best of the best and my wife (27yrs) realized how important she was. Who said married life is boring. Cheers

From the minute we arrived to the minute we checked in to the minute the we checked out we felt like royalty staying at The Waldorf Astoria in Chicago. This is typically not the kind of money that I would spend in a hotel, but it was a special occasion. Now I know why this hotel group has the reputation that it does. Simply unforgettable!

The Woldorf Astoria does not dissapoint in any way. The staff was excellent, the ambiance beautiful, and the location outstanding. Next visit I will choose the larger corner suite!

After a days sight seeing it is so nice to return to a lovely room. The Waldorf Astoria offers that special feeling. The staff were warm and friendly, always wanting to help in anyway they can. Would highly recommend this hotel.

Very nice hotel but they gouge you on extra fees. Well over $150 per night just in parking and taxes.

My mom and I absolutely loooove the Waldorf. It's so beautiful and the bar restaurant is fantastic. I enjoy relaxing in the spa and the staff could not be kinder. Hotel staff are a pleasure. Can't wait to come back. Honestly I could just move in :)

Asked for five. Sleeping for four. Shower floods floor. Can't stop water on floor at walk in shower.

I stayed at this hotel last week and the location couldn't be better, the hotel was superb.

This is a beautiful hotel! The location is so nice, close to shopping, restaurants, and more. We were upgraded to a gorgeous suite and the staff was so friendly and helpful. Chicago is a great destination with so much to see and do!

11 E. Walton Street Chicago IL

Hotel highlights

  • Walking distance to John Hancock Center and Chicago Water Tower
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Near North Side, Waldorf Astoria Chicago is within a 10-minute walk of popular sights such as John Hancock Center and Chicago Water Tower. This 215-room, 5-star hotel has conveniences like a full-service spa, an indoor pool, and a 24-hour fitness center. Located centrally in Chicago, it's also close to Millennium Park and Art Institute of Chicago.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 7 AM to 11 AM.


Rooms

All 215 soundproofed rooms feature iPod docks, microwaves, and minibars. Guests can expect free WiFi and plasma TVs with satellite channels and pay movies. Bathrooms offer deep soaking tubs, hair dryers, and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Free newspapers, free local calls, and free bottled water are also standard.


Property features

At Waldorf Astoria Chicago, guests enjoy a full-service spa, an indoor pool, and a 24-hour fitness center. Valet parking is available for USD 70 per night, and there's also a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Deluxe Room, 2 Queen Beds

Queen 2 | Sleeps 4

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Astoria Suite 1 King Bed

King 1 | Sleeps 4

Gold Coast Suite 1 King Bed

King 1 | Sleeps 4

Guest reviews for Waldorf Astoria Chicago

Everyone (5) Couples (18) Business (4) Family (9) Other (2) Friends (1)
5

expectations exceeded

Everyone

I booked a room as a surprise to my wife . It was for her birthday, the concierge accommodate all my request and my wife is still on cloud nine. Great Hotel, great service , great people.

By , from MD on Jun 6, 2017

4

great people. impressive but dated.

Everyone

By , from Grayslake. IL on Oct 29, 2016

5

wonderful for romantic weekend

Everyone

We went for our anniversary and had an amazing time. Loved that we could sit on the balcony and have coffee and just enjoy the city.

By , from ohio on Aug 24, 2016

1

the worst hotel experience i've ever had

Everyone

I arrived at the hotel a few hours before my husband who was travelling separately. He had made the reservation under his name and had not been asked for the names of others guests staying in the room. When I arrived, I was told that I could not check in because my name was not on the reservation. I explained that I was his wife, I showed them my ID which has the same last name and address as his, and gave them the same credit card with which he made the reservation. But they refused to let me check in. They kept saying that he was the only one who could check in since my name was not on the reservation and that this was hotel policy. We have travelled the world and never had this issue, especially because we do have the same last name, have the same credit card, etc. By far the most outrageous part of all this was that it felt like they were treating me as a criminal. They never offered to take my bags and get me a seat, let alone offer my a cup of coffee or tea or anything to make me comfortable while I waited for my husband. I was standing in the lobby showing them IDs and carrying three suitcases and the whole time not one staff person offered me any assistance. I felt like they treated me not as a guest in their hotel but as a vagabond who had wandered in from the street. I was shocked by such treatment, especially in a luxury hotel. I've never been treated like that in any hotel. I will never stay at a Waldorf again.

By , from USA on Aug 3, 2016

5

what more could one want in a hotel?

Everyone

Absolutely wonderful from every minute. You walk into a gorgeous lobby with Jim Dine sculptures and are meet by the friendliest staff ever. The no tipping policy and free Mercedes car service make it so easy a stay.

By , from chicago on Apr 22, 2016

5

awesome 1 day trip

Families

5 Star Hotel - Best in Chicago - My Wife loved the Spa in the Hotel. The room was amazing - lots of space - had a fire place - gigantic bathroom - best place I have ever stayed in Chicago

By on Oct 14, 2015

5

great trip

Singles

A wonderful hotel in a fabulous city. Would visit again in a second.

By on Jul 2, 2015

5

great stay

Couples

Great hotel that surpassed our expectations. The services was wonderful and the room was fantastic.

By on Mar 4, 2015

5

amazing, elegant.

Families

Although it appears to be a big hotel you get the attention of a small luxury hotel. I can't wait to go back next year.

By on Dec 4, 2014

5

great stay

BusinessTravelers

Stayed for a business trip and found this to be an extremely high class property. Would stay again.

By on Nov 11, 2014