The hotel was close to Millennium Park, so it was walkable and fairly accessible. Since there are underground roads in that part of the city, our Lyft drivers always accidentally took us to the underground roads which did not have entrances to the hotel. So, the drivers would take about 3 minutes longer to get out of the underground roads and take us to the main entrance. The hotel is old, the rooms look old, not very appealing. Our room's bathroom had various hairs in different parts. Yes, hairs. Most were in the toilet and some in the tub. That's disgusting to anyone who expects a clean bathroom. The best thing about the hotel was the lobby's restaurant. It had a very good breakfast. Also, check out was very fast and easy to do.
The lady with the braids cleaning my room was helpful, warm, and polite.
Cleanliness could be better
Location
First, I paid for 2 queen beds and a lake view, on Orbitz. Got 2 doubles and a sliver of lake. Also, zero amenities. No glasses, or ice buckets, or coffee maker, or refrigerator, or water bottles or shower caps. Somehow each of these things had to do with Covid. Please. Also no room service, and the spa was closed, which it could have said in the online ads. Mostly though, it's just a few extra blocks from anything, including Starbucks and the Millennium Park, which looks closer than it is. Also, taxis are hard to get. Maybe it will all come back. Who knows.
It was beautiful and the room was great. Checking in out quick and easy
The property is very nice in a great location. Staff was exceptionally friendly and helpful. Wi-fi extra! Really? Seems out of the norm these days.
Location and quality of rooms and services. friendly staff
Room was very comfortable and clean. It was very nice!
Excellent location and views. Very attentive staff.
Staff was nice and friendly but cleanliness was lacking. We upgraded room but the shower had mold causing my wife to have an allergic reaction and coughed all night.. We never slept!!!! Never expected this and it ruined our weekend.
Compared to other Fairmont, the gold area doesn’t hold a candle. The food selection was teeny and lousy, annoyed I paid extra. The concierge was unable to help us on any restaurants. When I turned he bath on the water was bright orange! The TV did not work.
Everything about my stay there was flawless. Really enjoyed the location and very friendly staff. My room was large and exceptionally comfortable . Overall a beautifully designed property.
Location, location, location! The hotel was clean quiet and really nice
Great Location but there was mold in the bathroom shower. I informed the staff and they sent someone to clean the shower (didn't even offer me a new room)
Located in The Loop, Fairmont Chicago at Millennium Park is adjacent to Grant Park and within a 5-minute walk of other popular sights like Chicago Riverwalk. The 687 rooms at this 4.5-star hotel include iPod docks, minibars, and coffee makers.
For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 11:30 AM. Get a pick-me-up at the coffee shop/café.
Fairmont Chicago at Millennium Park's 687 rooms provide iPod docks, minibars, and coffee makers. 50-inch LCD TVs come with satellite channels and Netflix, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Video-game consoles, laptop-compatible safes, and phones are also standard.
Fairmont Chicago at Millennium Park features a 24-hour gym, free WiFi in public areas, and conference space. Valet parking is available for USD 77 per day, and there's also limo/town car service. The 24-hour front desk has staff standing by to help with tours or tickets, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a business center, express check-in, and express check-out.
The hotel was close to Millennium Park, so it was walkable and fairly accessible. Since there are underground roads in that part of the city, our Lyft drivers always accidentally took us to the underground roads which did not have entrances to the hotel. So, the drivers would take about 3 minutes longer to get out of the underground roads and take us to the main entrance. The hotel is old, the rooms look old, not very appealing. Our room's bathroom had various hairs in different parts. Yes, hairs. Most were in the toilet and some in the tub. That's disgusting to anyone who expects a clean bathroom. The best thing about the hotel was the lobby's restaurant. It had a very good breakfast. Also, check out was very fast and easy to do.
The lady with the braids cleaning my room was helpful, warm, and polite.
Thank you for staying at the Fairmont Chicago and thank you for your kind comments. I will share your comments with the Housekeeping director.
Cleanliness could be better
Dear Jabeen, Thank you for taking the time to share your feedback. I will share with comments with our team. We hope to welcome you back to our hotel very soon! Brisceida Ramirez
Location
Thank you for staying at the Fairmont Chicago!
First, I paid for 2 queen beds and a lake view, on Orbitz. Got 2 doubles and a sliver of lake. Also, zero amenities. No glasses, or ice buckets, or coffee maker, or refrigerator, or water bottles or shower caps. Somehow each of these things had to do with Covid. Please. Also no room service, and the spa was closed, which it could have said in the online ads. Mostly though, it's just a few extra blocks from anything, including Starbucks and the Millennium Park, which looks closer than it is. Also, taxis are hard to get. Maybe it will all come back. Who knows.
It was beautiful and the room was great. Checking in out quick and easy
Thank you for reviewing the Fairmont Chicago. I am thrilled to hear you had a fabulous stay with us downtown! Warmly, Abbey Hudetz Digital Marketing Manager
The property is very nice in a great location. Staff was exceptionally friendly and helpful. Wi-fi extra! Really? Seems out of the norm these days.
Thank you for reviewing your recent stay the Fairmont Chicago, Millennium Park. The WiFi is an inclusion of our amenity fee, which guests can elect to opt out of. WiFi is complimentary at the lobby level. Warm Regards, Abbey Hudetz Digital Marketing Manager
Location and quality of rooms and services. friendly staff
Thank you for reviewing the Fairmont Chicago, Millennium Park. I am glad to hear you were pleased with the location, accommodations and service throughout your stay with us in Chicago. I hope you find yourself in the city again someday! Warm Regards, Abbey Hudetz Digital Marketing Manager
Thank you for endorsing the Fairmont Chicago, Millennium Park on Orbitz. For business or pleasure, I hope you find yourself in Chicago again soon! Warm Regards, Abbey Hudetz Digital Marketing Manager
Room was very comfortable and clean. It was very nice!
Thank you for reviewing your recent stay at the Fairmont Chicago, Millennium Park. I am happy to hear you were pleased with the accommodations and service. I hope you return to the city soon! Warm Regards, Abbey Hudetz Digital Marketing Manager
Dear Orlando, Thank you for taking the time to tell us about your experience at the Fairmont Chicago - Millennium Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brisceida Ramirez Director, Guest Experience