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Crowne Plaza Chicago West Loop

3.5 out of 5.0

Recent guest reviews

In town to see a Blackhawks game. Hotel is block from Greek town and about a $8.00 ride to the stadium. Staff was very friendly, my only gripe is that the bar should open earlier than 4pm on a Friday.

Great service from the hotel staff. We utilized the valet parking and the staff was always friendly and helpful. (even when we requested our car at 1:00 am ) Our room was clean and spacious with a gorgeous view of the balcony. Loved the convenience of a 24 hour Walgreens next door to the hotel too. Loved everything about our stay and will definitely be back!

The hotel and staff were wonderful. We had one small issue with our room, but the staff responded immediately. Customer service was outstanding.

Parking fees was extremely high and that too wasn't mentioned at time of booking.

The location was perfect close to roditys in Greektown Jim's Maxwell Street Polish fontanos in Little Italy and Gene & georgetti's Steakhouse Bears Packer game on Sunday was just perfect and Chinatown was not far away. short four blocks to Lou Mitchell's for breakfast just the best!

Beautiful room, I was told I was getting a room with a view, and that's sort of true but nothing amazing. That was a really minor detail, not a big deal. The staff was kind and courteous, checking in and out was fast and easy. The room was huge, comfortable, and modern. It was a good stay.

Nice place to stay close to the highway without going all the way downtown.

Clean comfortable room walking distance from downtown and University of Illinois Chicago. Hotel is currently modernizing the lobby and we found reasonable parking at St Pat's for $30 overnight - 2nd time we have stayed here and will definitely be back on our next visit to the city.

Nice quiet and relaxing I really enjoyed my stay the staff is so friendly

The staff was very courteous and accommodations reflected the pride everybody exhibited for the hotel. We were very impressed by the staffs eagerness to serve and help to make our stay a great experience.

Nice hotel, staff was very friendly and accommodating

Staff and overall feel is very good. This is a hustle, bustle hotel with visitors, shoppers and theater goers coming and going. Wonderful location for us, close to shopping, restaurants, church, and family. Clean and always a lovely large floral display greets you in the lobby. Rooms are nice. May be time to switch out and update some mattresses. Best of all- the hotel bar, restaurant, and morning breakfasts are an added worth to the stay.

We booked this hotel due to it's close proximity (walking distance) to Union Station. We were pleasantly surprised with our room. Everything was clean, hotel was secure (elevator keys necessary to go upstairs), staff gave us perfect recommendations for food and getting around. We could not have asked for more.

My highlight of the stay was the awesome breakfast buffet at the connected restaurant. Orbitz description listed free parking, however they only have Valet which was $43 Good location, friendly staff

Quick and friendly check in. Lobby team would always help without trying to sell you every trip and sight Chicago had to offer - I love that. Room was great with excellent housekeeping standards. Great view from my room, little balcony too! Even though next to a freeway, no noise with door closed. It is a 10 minute walk out of city center, but great location for eateries (Greektown) and lots more - will definitely stay here again.

Staff can be overwhelmed at times. Great stay otherwise.

Nice hotel in Greek town. Decent room, updated, very quiet. Had a balcony (not used). In close proximity to Walgreens and Whole Foods, along with interstate entrance. However, I was very annoyed that this hotel had a surface lot for guests only and not only were we charged $45 for one night of parking, it was allegedly valet. We parked before realizing this because there were no attendants outside when we got there but apparently they want a valet to drive your car 12ft to a parking spot and then take your key. I can understand valet parking downtown but this was ridiculous.

This Hotel is within walking distance to Greek town, restaurants, and Old St. Pat's church. The food is quite good, and the bar area is comfy and relaxing. The staff were very helpful, and although costly, the valet service is great. The king size room was very acceptable. The bed was adequate, but options in pillows is a big suggestion area - very high and too fluffy. Overall experience is good to very good! Been there before, and will book again!

The hotel was conveniently located to the places we were visiting. The rooms were clean and staff was very pleasant. The food in the restaurant was good, and you got a lot for your money.

everything was met. i really expected a tad better. but the staff was incredible and friendly that is what makes the experience great

733 W Madison St Chicago IL

Hotel highlights

  • Close to Willis Tower and Skydeck Ledge
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Near West Side, Crowne Plaza Chicago West Loop is within a mile (2 km) of popular sights such as Willis Tower and Skydeck Ledge. This 398-room, 3.5-star hotel has conveniences like free in-room WiFi, a fitness center, and a 24-hour business center. University of Illinois Chicago and Art Institute of Chicago are also nearby.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, breakfast is available for a fee.


Rooms

All of Crowne Plaza Chicago West Loop's 398 soundproofed rooms provide balconies, coffee makers, and free weekday newspapers. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Laptop-compatible safes, ironing boards, and desks are other standard amenities.


Property features

Crowne Plaza Chicago West Loop features a fitness center, free WiFi in public areas, and conference space. Valet parking is offered for USD 49 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, express check-in, and express check-out.

Room options

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Suite, 1 King Bed, Accessible (Hearing)

King 1 | Sleeps 4

Room, 1 King Bed, Non Smoking (LEISURE)

King 1 | Sleeps 2

Deluxe Room

Full 1 | King 1 | Sleeps 2

Guest reviews for Crowne Plaza Chicago West Loop

Everyone (17) Couples (35) Business (14) Family (14) Friends (22) Other (7)
4

good location, nice amenities and friendly staff

Everyone

In town to see a Blackhawks game. Hotel is block from Greek town and about a $8.00 ride to the stadium. Staff was very friendly, my only gripe is that the bar should open earlier than 4pm on a Friday.

By , from Kenosha, WI on Jan 18, 2018

5

gorgeous view from the balcony. very nice hotel.

Everyone

Great service from the hotel staff. We utilized the valet parking and the staff was always friendly and helpful. (even when we requested our car at 1:00 am ) Our room was clean and spacious with a gorgeous view of the balcony. Loved the convenience of a 24 hour Walgreens next door to the hotel too. Loved everything about our stay and will definitely be back!

By , from Springfield, IL on Jan 17, 2018

5

located right where we needed it to be.

Everyone

The hotel and staff were wonderful. We had one small issue with our room, but the staff responded immediately. Customer service was outstanding.

By on Nov 26, 2017

1
Everyone

Parking fees was extremely high and that too wasn't mentioned at time of booking.

By on Nov 26, 2017

4

close to everything we like to do including greekt

Everyone

The location was perfect close to roditys in Greektown Jim's Maxwell Street Polish fontanos in Little Italy and Gene & georgetti's Steakhouse Bears Packer game on Sunday was just perfect and Chinatown was not far away. short four blocks to Lou Mitchell's for breakfast just the best!

By , from MN on Nov 18, 2017

4
Everyone

Beautiful room, I was told I was getting a room with a view, and that's sort of true but nothing amazing. That was a really minor detail, not a big deal. The staff was kind and courteous, checking in and out was fast and easy. The room was huge, comfortable, and modern. It was a good stay.

By , from los angeles on Sep 29, 2017

5
Everyone

Nice place to stay close to the highway without going all the way downtown.

By on Jul 13, 2017

4

convenient hotel by uic

Everyone

Clean comfortable room walking distance from downtown and University of Illinois Chicago. Hotel is currently modernizing the lobby and we found reasonable parking at St Pat's for $30 overnight - 2nd time we have stayed here and will definitely be back on our next visit to the city.

By , from St Louis MO on Mar 28, 2017

4
Everyone

Nice quiet and relaxing I really enjoyed my stay the staff is so friendly

By on Mar 14, 2017

5

excellent location and accomodations

Everyone

The staff was very courteous and accommodations reflected the pride everybody exhibited for the hotel. We were very impressed by the staffs eagerness to serve and help to make our stay a great experience.

By , from St. Louis, MO on Mar 4, 2017