The Willows Hotel

Hotel with a 24-hour front desk, near Lake Michigan

VIP Access

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

Premium bedding, minibar, desk, blackout drapes

Overview
Rooms
Location
Policies

Very good

Popular amenities

24/7 front desk
Air conditioning
Free WiFi

Explore the area

555 W Surf St, Chicago, IL, 60657

Place, Lincoln Park Zoo
‪19 min walk‬
Place, Wrigley Field
‪3 min drive‬
Place, Michigan Avenue
‪5 min drive‬
Airport, Chicago, IL (ORD-O'Hare Intl.)
‪23 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

Deluxe Room, 2 Queen Beds

Wonderful

325 sq ft
Sleeps 4
2 Queen Beds

Executive Room, 1 King Bed

350 sq ft
1 bedroom
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed

400 sq ft
Sleeps 2
1 King Bed

Room, 1 Queen Bed (Small)

Good

250 sq ft
Sleeps 2
1 Queen Bed

Standard Room, 1 Queen Bed

Very good

300 sq ft
Sleeps 2
1 Queen Bed

About the neighborhood

Chicago

Located in Lakeview within a short walk of Lake Michigan, The Willows Hotel is within a mile (2 km) of other popular sights such as Wrigley Field. Each of the 55 rooms at this 3-star hotel includes a refrigerator, a minibar, and a flat-screen TV.

What's nearby

DePaul University-Lincoln Park - 16 min walk - 0.9 miles
Lincoln Park Zoo - 19 min walk - 1.0 mile
Wrigley Field - 3 min drive - 1.8 miles
Michigan Avenue - 5 min drive - 2.9 miles
Navy Pier - 9 min drive - 4.6 miles

Getting around

Chicago Clybourn Station - 4 min drive
Diversy Station - 11 min walk
Chicago O'Hare Intl. Airport (ORD) - 37 min drive

Restaurants

‪Duke Of Perth - ‬3 min walk
‪Cesar's Killer Margaritas - ‬3 min walk
‪Chipotle Mexican Grill - ‬3 min walk
‪The Crepe Shop - ‬3 min walk
‪Jimmy John's - ‬3 min walk

About this property

The Willows Hotel

Hotel with a 24-hour front desk, near Lake Michigan

Guests of The Willows Hotel enjoy free WiFi in public areas, coffee in a common area, and a fireplace in the lobby. Front-desk staff can answer questions 24/7, and assist with concierge services, securing valuables, and luggage storage. This boutique hotel also has a vending machine.

Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, minibars, and free local calls are also available. Housekeeping is available on request.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Free WiFi
Air conditioning
Gym
Business services

$121 nightly

Nov 18 - Nov 19

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

Offsite parking available (USD 26 per day)

Food and drink

Coffee and tea in common areas

Family friendly

In-room refrigerator

Conveniences

24-hour front desk
Luggage storage
Safe at front desk
Vending machine

Guest services

Concierge services
Housekeeping (on request)

Accessibility

Elevator

1 building
4 floors
Built in 1906
Fireplace in lobby
Smoking not allowed

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

Flat-screen TV with cable channels

Food and drink

Minibar
Refrigerator

Air conditioning (climate-controlled)
Desk
Free local calls
Iron/ironing board
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Nearby parking fee: USD 26 per day (300 ft away)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and a first aid kit

Check-in: 3:00 PM
Check-out: 11 AM
Minimum check-in age: 21

The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
Onsite safety features include a smoke detector and a first aid kit.

Additional information about polices, regulations, and more:

No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Hotel Willows

Willows Chicago

Willows Hotel

Willows Hotel Chicago

The Willows Hotel Hotel

The Willows Hotel Chicago

The Willows Hotel Hotel Chicago

Frequently asked questions

Is free cancellation available at The Willows Hotel?

The Willows Hotel offers free cancellation on certain room rates. For more details, review the cancellation policy on our site.

How much does it cost to stay at The Willows Hotel?

As of Oct 26, 2025, prices found for a 1-night stay for 2 adults at The Willows Hotel on Nov 18, 2025 start from $126.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to The Willows Hotel?

This hotel is situated in Lakeview within a short 13-minute walk of Lake Michigan and also 6 minutes on foot from Lincoln Park. You'll also find Wrigley Field and Michigan Avenue within a short drive.

Is there parking available at The Willows Hotel?

No, there isn't parking available at the hotel.

Does The Willows Hotel feature a casino?

No, The Willows Hotel doesn't have a casino.

Is there an indoor pool at The Willows Hotel?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at The Willows Hotel?

Amenities that appeal to couples at this boutique hotel include a minibar, premium bedding, and bathrobes.

Does The Willows Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does The Willows Hotel have a restaurant with a breakfast menu?

The Willows Hotel offers breakfast for a surcharge though there is no restaurant.

Does The Willows Hotel allow pets to stay for free?

No, pets aren't allowed at The Willows Hotel.

Does The Willows Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to The Willows Hotel?

The closest major airport to The Willows Hotel is Chicago Midway Airport (MDW), which is 16.5 mi away (36 minutes by car). Another top airport is Chicago O'Hare Intl. Airport (ORD), which is located 16.4 mi away (37-minute drive).

Can I book a room with a balcony at The Willows Hotel?

No, you won't find guestrooms with balconies at The Willows Hotel.

The Willows Hotel Reviews

8.4

Very Good

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Good

Walter D

Oct 5, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

good

Stayed 4 nights in Sep 2025

10/10 Excellent

Clinton, Shepherdsville

Jul 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Would definitely stay here again if coming to Chicago but not staying downtown. Close to Lake Michigan and plenty of dining options. Area around hotel was quiet and safe.

Stayed 2 nights in Jul 2025

10/10 Excellent

Bianca

Jul 27, 2025

Liked: Cleanliness, staff & service

Loved it! Close to wrigley!

Stayed 1 night in Jul 2025

4/10 Poor

RON

Jul 25, 2025

Liked: Staff & service

Disliked: Property conditions & facilities

The age of this facility and what you receive was way below the value of $600/night that I paid. I was actually really shocked, but had limited options to find a place to stay in that area. I will not stay at this property again unless it is more like $150 per night. It is a dated facility, cold coffee and a bit musty because of the old carpet.

Stayed 2 nights in Jul 2025

6/10 Okay

Carrie

Traveled with partner

Jul 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was really hot outside and our room was not very cool so we were uncomfortable. Besides that it was a nice stay.

Stayed 2 nights in Jul 2025

10/10 Excellent

Reed

Jul 24, 2025

Stayed 2 nights in Jul 2025

10/10 Excellent

Ashley

Traveled with family

Jul 23, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We loved this historic hotel. The staff was fantastic. It was clean. They had robes and a full and pretty reasonably-priced minibar and snack selection in the room. Our only issue was that the bathroom light was on a motion sensor that was set on a timer for about 3 minutes, so the lights kept going out when we were showering. Walkable to Wrigley. Great neighborhood. We felt safe. We would stay here again!

Stayed 2 nights in Jul 2025

8/10 Good

Cara K

Jul 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Jul 2025

8/10 Good

Carlos Alberto

Traveled with family

Jul 22, 2025

Liked: Cleanliness, staff & service

The stay was very good.

The stay was very good. The hotel is well-maintained and the staff is very attentive. I would stay at The Willows Hotel again. Note: I am waiting a refund of the USD 100.00 deposit paid at check-in.

Stayed 5 nights in Jul 2025

10/10 Excellent

Elias, BELCHERTOWN

Jul 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great location. Lively neighborhood.

Stayed 1 night in Jul 2025

8/10 Good

Steve, Danbury

Jul 19, 2025

Liked: Cleanliness

Stayed 1 night in Jul 2025

6/10 Okay

Paul

Traveled with group

Jul 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a great spot

Stayed 1 night in Jul 2025

8/10 Good

Lecia

Jul 17, 2025

Stayed 1 night in Jun 2025

10/10 Excellent

Esmeralda Duenas

Jul 17, 2025

Stayed 3 nights in Jul 2025

10/10 Excellent

Brianna

Traveled with family

Jul 15, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank goodness we found this place!

We had some terrible luck with the hotels we booked on this trip - the first one was out of hot water, and the second one we couldn't even check into because there was no front desk staff and they tried to charge us an additional $130 on arrival thru text. We quickly booked the Willows Hotel at the last minute, and it was a night and day difference. The concierge was waiting for us when we arrived, and helped us get checked in fast and easily. The staff was friendly and the rooms had a lot of space. We were traveling with 2 young children so this was key - they loved it and want to come back to stay. We will definitely stay there again!

Stayed 1 night in Jul 2025

10/10 Excellent

Charles, oklahoma city

Jul 15, 2025

Liked: Staff & service

Location

Stayed 3 nights in Jul 2025

10/10 Excellent

Jenna

Jul 14, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 3 nights in Jul 2025

8/10 Good

Kim

Jul 12, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 2 nights in Jul 2025

10/10 Excellent

Howard

Traveled with family

Jul 11, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great boutique hotel, right in the heart of Lakeview neighborhood. Very convenient for us on our trip. I highly recommend this property

Stayed 3 nights in Jul 2025

10/10 Excellent

Janette

Traveled with family

Jul 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Check in was fine and room spacious. Parking is sparse around area and parking garage charges $25 each time in or out.

Stayed 1 night in Jul 2025

6/10 Okay

Richard

Traveled with family

Jul 8, 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Stayed 2 nights in Jul 2025

8/10 Good

Troy

Jul 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jul 2025

10/10 Excellent

Philip

Jul 7, 2025

Stayed 1 night in Jul 2025

8/10 Good

Diana

Traveled with family

Jul 7, 2025

Liked: Cleanliness, staff & service

Reasonably priced, good location, short walk to Wrigley. An in-room coffee maker would be convenient

Stayed 1 night in Jul 2025

6/10 Okay

Stephen, Bedford

Traveled with family

Jul 6, 2025

Disliked: Amenities

This is an older property, but it is still a nice place to stay. When we were assigned our room (309) is smelled really bad. I am not sure if it was mold or the room just wasn't clean, something was not right. We checked with the desk clerk who initially said that there were no other rooms available, but at our instance, he was able to find a room in the property. He was not exactly the most engaging or helpful staff member. The day shift guy was great, so take that for what it is worth. This property is located close to lots of shopping and dining. This is the second time I have stayed in this area of Chicago, and I would stay here again because it is safe and clean. The rooms have a mini bar if you like that and some treats for purchase in the room. Beds were very comfortable.

Stayed 2 nights in Jul 2025