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The Willows Hotel

3.0 star property
Hotel with a 24-hour front desk, near Lake Michigan
VIP Access

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Photo gallery for The Willows Hotel

Premium bedding, minibar, desk, blackout drapes
Front of property
Lobby
Lobby sitting area
Dining

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
555 W Surf St, Chicago, IL, 60657
  • Place, Lincoln Park
    ‪5 min walk‬
  • Place, DePaul University-Lincoln Park
    ‪16 min walk‬
  • Place, Wrigley Field
    ‪3 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬
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Room options

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, minibar, desk, blackout drapes

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(8 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, desk, blackout drapes

Executive Room, 1 King Bed

  • 350 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, minibar, desk, blackout drapes

Junior Suite, 1 King Bed

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Small)

Premium bedding, minibar, desk, blackout drapes

Room, 1 Queen Bed (Small)

7.8 out of 10
Good
(6 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, minibar, desk, blackout drapes

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(5 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Chicago

Located in Lakeview within a short walk of Lake Michigan, The Willows Hotel is within a mile (2 km) of other popular sights such as Wrigley Field. Each of the 55 rooms at this 3-star hotel includes a refrigerator, a minibar, and a flat-screen TV.

What's nearby

  • Lincoln Park - 5 min walk - 0.3 miles
  • Vic Theatre - 14 min walk - 0.8 miles
  • DePaul University-Lincoln Park - 16 min walk - 0.9 miles
  • Lincoln Park Zoo - 19 min walk - 1.0 mile
  • Wrigley Field - 3 min drive - 1.4 miles

Getting around

  • Chicago Clybourn Station - 4 min drive
  • Diversy Station - 11 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 37 min drive

Restaurants

  • ‪Duke Of Perth - ‬3 min walk
  • ‪Chipotle Mexican Grill - ‬3 min walk
  • ‪Cesar's Killer Margaritas - ‬3 min walk
  • ‪The Crepe Shop - ‬3 min walk
  • ‪Le Petit Marcel - ‬2 min walk

About this property

The Willows Hotel

Hotel with a 24-hour front desk, near Lake Michigan
Guests of The Willows Hotel enjoy free WiFi in public areas, coffee in a common area, and a fireplace in the lobby. Front-desk staff can answer questions 24/7, and assist with concierge services, securing valuables, and luggage storage. This boutique hotel also has a vending machine.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, minibars, and free local calls are also available. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Front of property
The Majestic Hotel
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8.6 out of 10, Excellent, 1,008 reviews
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Jan 4 - Jan 5
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 26 per day)

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 1906
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Nearby parking fee: USD 26 per day (300 ft away)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector and a first aid kit.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

Frequently asked questions

Is free cancellation available at The Willows Hotel?

The Willows Hotel offers free cancellation on certain room rates. For more details, review the cancellation policy on our site.

How much does it cost to stay at The Willows Hotel?

As of Jan 2, 2026, prices found for a 1-night stay for 2 adults at The Willows Hotel on Jan 4, 2026 start from $94.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to The Willows Hotel?

This hotel is situated in Lakeview within a short 13-minute walk of Lake Michigan and also 6 minutes on foot from Lincoln Park. You'll also find Wrigley Field and Michigan Avenue within a short drive.

Will I be able to park at The Willows Hotel?

No, there isn't parking at this hotel.

Does The Willows Hotel feature a casino?

No, The Willows Hotel doesn't have a casino.

Is there an indoor pool at The Willows Hotel?

No, there is no indoor pool at this hotel.

Is The Willows Hotel a good place to stay for couples?

Amenities that appeal to couples at this boutique hotel include a minibar, premium bedding, and bathrobes.

Does The Willows Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does The Willows Hotel have a restaurant with a breakfast menu?

The Willows Hotel offers breakfast for a surcharge though there is no restaurant.

Does The Willows Hotel allow pets to stay for free?

No, pets aren't allowed at The Willows Hotel.

Are there connecting rooms at The Willows Hotel?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to The Willows Hotel?

The closest major airport to The Willows Hotel is Chicago Midway Airport (MDW), which is 16.5 mi away (36 minutes by car). Another top airport is Chicago O'Hare Intl. Airport (ORD), which is located 16.4 mi away (37-minute drive).

Are there rooms with balconies at The Willows Hotel?

No, you won't find guestrooms with balconies at The Willows Hotel.

The Willows Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 520 out of 1004 reviews
Rating 8 - Good. 261 out of 1004 reviews
Rating 6 - Okay. 130 out of 1004 reviews
Rating 4 - Poor. 66 out of 1004 reviews
Rating 2 - Terrible. 27 out of 1004 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome in all areas,,,ESPECIALLY in office staff.
Stayed 3 nights in Oct 2025

8/10 Good

Walter D

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 4 nights in Sep 2025

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Laice

Disliked: Cleanliness, staff & service, property conditions & facilities
Property itself was quaint, but staff was not as warm or welcoming.
Stayed 1 night in Sep 2025

10/10 Excellent

Nikhil, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room | Staff | Shops nearby
Stayed 2 nights in Sep 2025

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Good, solid, basic accommodation. No frills, no breakfast, room cleaned only on request. Pleasant, walkable neighbourhood close to bus lines. A decent choice if you want to be in North Eastern Chicago.
Stayed 4 nights in Sep 2025

10/10 Excellent

Vinny

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
+ You cannot beat this location. Tucked into a gorgeous neighborhood & easy walk to Wrigley field. Staff feels like a friend. Seriously. Always felt very safe. - It feels like a well worn home. Not dirty but not quite clean? Not modern at all if you’re into that. No breakfast. No coffee pot in the room. We will definitely stay again based on staff & location
Stayed 1 night in Sep 2025

10/10 Excellent

Jeff

Stayed 1 night in Sep 2025

10/10 Excellent

Jeff

Stayed 3 nights in Sep 2025

4/10 Poor

Rick

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I was quite disappointed with the room. It was closer to being a closet. There was very little space to put anything out for use and the bathroom was super small also. No parking was available at the hotel. In fact I can't say there were any amenities at all. On my way to Chicago, I stayed at another hotel that provided parking, pool, workout room, continental breakfast and a free beer coupon. Also the room was at least twice the size of the one at the Willows. And all that for 1/3 the price of the Willows. I see no reason to want to return.
Stayed 2 nights in Sep 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

8/10 Good

Lori

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe neighborhood.
Stayed 1 night in Sep 2025

8/10 Good

Qin

Traveled with family and small children
Liked: Staff & service, amenities
Rooms can be cleaner.
Stayed 8 nights in Jul 2025

6/10 Okay

Kyle

Stayed 1 night in Sep 2025

4/10 Poor

James

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was horrible - sheets and mattress cover did not fit- too small! Bed was queen sheets and mattress cover appeared to be a full size. Mattress and pillows old and lumpy. You will wake up with back issues. Hallway and room rugs dirty. Desk clerks didn’t look up or acknowledge when we arrived or departed for day ( except today when we checked out at 6 am on 9/25.) 4 nites booked - really wanted to leave after 1 but we prepaid. Bathroom absolutely no place to hang clothes or put toiletries. We love the location but …Did I mention they have coffee in lobby - but it was put out at different times - one day 6:30 another day 6…
Stayed 4 nights in Sep 2025

2/10 Terrible

Chandrea

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time visiting Chicago, and unfortunately, my stay at The Willows Hotel was a horrible experience. When I arrived to check in, the man at the front desk didn’t even greet me. He never introduced himself, didn’t offer any information about where my room was located, and overall made me feel completely unwelcome. First impressions matter, and this one set the tone for the rest of my stay. The only positive note came at checkout. The gentleman working the desk that morning (a white male, unfortunately I don’t remember his name) was polite, helpful, and professional. If I had been greeted by him when I first arrived, my experience could have been completely different. Sadly, because of the lack of hospitality at check-in, I will never stay at this hotel again. Chicago is a great city, but The Willows Hotel was not the right choice for me.
Stayed 2 nights in Sep 2025

2/10 Terrible

Anna

Stayed 2 nights in Sep 2025

10/10 Excellent

Stephen, Ottawa Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Great location.
Stayed 1 night in Sep 2025

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Room was nicely sized and very clean. Staff was attentive and friendly. Check in and out was simple. Would stay again.
Stayed 1 night in Sep 2025

8/10 Good

Matthew

Stayed 4 nights in Sep 2025

6/10 Okay

Jacqueline

Traveled with family
Liked: Staff & service
Clean room and walkable location with many options of food, shops and coffee shops. This hotel is old so the toilet is not in the best shape, need to hold the flushing for 5 minutes but still toilet papers not going down so you will need to stand there and wait for the tank to refill water and flush again! Air conditioning is an older model so not much options to adjust the temperature…. It’s either low or high No parking unless you prepaid for overnight parking which is very close to the hotel
Stayed 4 nights in Sep 2025

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was welcoming and accommodating.
Stayed 1 night in Jul 2025

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful!

Beautiful hotel in the middle of a residential neighborhood. Vintage charm. Very safe neighborhood. We will be back!
Stayed 3 nights in Aug 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

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