The Willows Hotel

Hotel with a 24-hour front desk, near Lake Michigan

VIP Access

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Where to?

Dates

July 2025

August 2025

Enjoy a restful stay in this inviting room featuring a comfortable bed, a ceiling fan, and a window with a scenic view.

Classic dining area with round tables, unique chairs, and framed artwork adorns the walls.

Relax in a sophisticated lounge area with a large fireplace, leather armchairs, and a checkered rug.

Experience the charm of The Willows Hotel, featuring classical architecture with ornate details and a welcoming outdoor space.

Experience a warm welcome at our elegant lobby, featuring a reception desk, comfortable seating, and a stunning chandelier.

Overview
Rooms
Location
Policies

Very good

Popular amenities

24/7 front desk
Air conditioning
Free WiFi

Explore the area

555 W Surf St, Chicago, IL, 60657

Lincoln Park Zoo
‪19 min walk‬
Wrigley Field
‪3 min drive‬
Michigan Avenue
‪5 min drive‬
Chicago, IL (ORD-O'Hare Intl.)
‪23 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

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Room options

Premium bedding, minibar, desk, blackout drapes

Room, 1 Queen Bed (Small)

Excellent

250 sq ft
Sleeps 2
1 Queen Bed

Deluxe Room, 2 Queen Beds

Wonderful

325 sq ft
Sleeps 4
2 Queen Beds

Standard Room, 1 Queen Bed

Very good

300 sq ft
Sleeps 2
1 Queen Bed

Executive Room, 1 King Bed

350 sq ft
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed

400 sq ft
Sleeps 2
1 King Bed

About the neighborhood

Chicago

Located in Lakeview within a short walk of Lake Michigan, The Willows Hotel is within a mile (2 km) of other popular sights such as Wrigley Field. Each of the 55 rooms at this 3-star hotel includes a refrigerator, a minibar, and a flat-screen TV.

What's nearby

DePaul University-Lincoln Park - 16 min walk - 0.9 miles
Lincoln Park Zoo - 19 min walk - 1.0 mile
Wrigley Field - 3 min drive - 1.8 miles
Michigan Avenue - 5 min drive - 2.9 miles
Navy Pier - 9 min drive - 4.6 miles

Getting around

Chicago Clybourn Station - 4 min drive
Diversy Station - 11 min walk
Chicago O'Hare Intl. Airport (ORD) - 37 min drive

Restaurants

‪Starbucks - ‬3 min walk
‪Cesar's Killer Margaritas - Broadway - ‬3 min walk
‪Chipotle Mexican Grill - ‬3 min walk
‪Tuk Tuk Thai Isan Street Food - ‬4 min walk
‪Taco Bell - ‬4 min walk

About this property

The Willows Hotel

Hotel with a 24-hour front desk, near Lake Michigan

Guests of The Willows Hotel enjoy free WiFi in public areas, coffee in a common area, and a vending machine. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and concierge services. This boutique hotel also has a fireplace in the lobby.

Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, minibars, and free local calls are also available. Housekeeping is available on request.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Romanian, Spanish

Similar properties

Verssey hotel features a brick facade with a prominent entrance and illuminated sign.

Pet friendly
Free WiFi
Air conditioning
Parking available

$142 nightly

Aug 12 - Aug 13

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

Offsite parking available (USD 25 per day)

Food and drink

Coffee and tea in common areas

Family friendly

In-room refrigerator

Conveniences

24-hour front desk
Luggage storage
Safe at front desk
Vending machine

Guest services

Concierge services
Housekeeping (on request)

Accessibility

Elevator

1 building
4 floors
Built in 1906
Fireplace in lobby
Smoking not allowed

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

Flat-screen TV with cable channels

Food and drink

Minibar
Refrigerator

Air conditioning (climate-controlled)
Desk
Free local calls
Iron/ironing board
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Nearby parking fee: USD 25 per day (300 ft away)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and a first aid kit

Check-in: 3:00 PM
Check-out: 11 AM
Minimum check-in age: 21

The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
Onsite safety features include a smoke detector and a first aid kit.

Additional information about polices, regulations, and more:

No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Hotel Willows

Willows Chicago

Willows Hotel

Willows Hotel Chicago

The Willows Hotel Hotel

The Willows Hotel Chicago

The Willows Hotel Hotel Chicago

Frequently asked questions

Is free cancellation available at The Willows Hotel?

The Willows Hotel offers free cancellation on certain room rates. For more details, review the cancellation policy on our site.

How much does it cost to stay at The Willows Hotel?

As of Jul 16, 2025, prices found for a 1-night stay for 2 adults at The Willows Hotel on Aug 16, 2025 start from $342.07, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to The Willows Hotel?

This hotel is situated in Lakeview within a short 13-minute walk of Lake Michigan and also 6 minutes on foot from Lincoln Park. You'll also find Wrigley Field and Michigan Avenue within a short drive.

Is there parking available at The Willows Hotel?

No, there isn't parking available at the hotel.

Does The Willows Hotel feature a casino?

No, The Willows Hotel doesn't have a casino.

Is there an indoor pool at The Willows Hotel?

No, there is no indoor pool at this hotel.

Is The Willows Hotel a good place to stay for couples?

Amenities that appeal to couples at this boutique hotel include a minibar, premium bedding, and bathrobes.

Are there hot tubs at The Willows Hotel?

No, there isn't a spa tub at this hotel.

Does The Willows Hotel have a restaurant with a breakfast menu?

The Willows Hotel offers breakfast for a surcharge though there is no restaurant.

Does The Willows Hotel allow pets to stay for free?

No, pets aren't allowed at The Willows Hotel.

Does The Willows Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to The Willows Hotel?

The closest major airport to The Willows Hotel is Chicago Midway Airport (MDW), which is 16.5 mi away (36 minutes by car). Another top airport is Chicago O'Hare Intl. Airport (ORD), which is located 16.4 mi away (37-minute drive).

Are there rooms with balconies at The Willows Hotel?

No, there aren't any guestrooms with balconies at The Willows Hotel.

The Willows Hotel Reviews

8.4

Very Good

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Excellent

Janette

Traveled with family

Jul 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Check in was fine and room spacious. Parking is sparse around area and parking garage charges $25 each time in or out.

Stayed 1 night in Jul 2025

10/10 Excellent

Doug

Apr 17, 2025

Stayed 1 night in Apr 2025

8/10 Good

chris

Traveled with family

Apr 13, 2025

Liked: Staff & service

Disliked: Cleanliness

Staff great…definitely needs a face lift, but it is a 100 year building. Room was surprisingly large…but dated furnishings. Super location. Most important very quiet neighborhood setting. Overall…still would stay again

Stayed 2 nights in Apr 2025

8/10 Good

Verified traveler

Traveled with family

Apr 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Charming, less than practical

Beautiful building, lovely staff, excellent location. However, the rooms are cold and we had to run the water for an ridiculously long time to get even warm water. Does not provide breakfast although there is free coffee in the lobby. Has minibar but no microwave in the rooms. Nearest parking is a public lot a half block away that is currently being run by a company that does not staff - instead one has to register via a QR code and is automatically charged. Cell reception is bad in the lot so that can take a long time for a tired traveler. Neighborhood was noisy due to garbage trucks and motorcycles.

Stayed 2 nights in Apr 2025

4/10 Poor

Michael

Apr 9, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Apr 2025

8/10 Good

Pamela

Traveled with partner

Apr 8, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great neighborhood location

Stayed 1 night in Mar 2025

8/10 Good

Victor

Apr 7, 2025

Stayed 1 night in Mar 2025

8/10 Good

Michael

Apr 7, 2025

Liked: Cleanliness, staff & service

Stayed 2 nights in Mar 2025

10/10 Excellent

Robin

Apr 6, 2025

Stayed 3 nights in Apr 2025

10/10 Excellent

Benjamin

Apr 4, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy and Cuddly

The art work in the lobby made me smile and the warm halls made it feel more like home!

Stayed 2 nights in Apr 2025

2/10 Terrible

Steve

Apr 2, 2025

Stayed 3 nights in Mar 2025

6/10 Okay

Verified traveler

Apr 1, 2025

Disliked: Property conditions & facilities

The Willows, Meh

The water pressure to the shower was extremely low. The water to the shower was lukewarm. The flushing handle to the toilet was broken and I had to fix it so that it would flush properly. The Mitsubishi wall AC unit was not operating. There was a musty smell throughout the building. We certainly were not greeted with any sort of enthusiasm, not mean but rather indifferent. We could barely hear the front desk clerk when he spoke.

Stayed 1 night in Mar 2025

10/10 Excellent

Jenny

Traveled with partner

Mar 31, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel is clean, comfortable, and walkable. The living room is especially nice with a fireplace, coffee, and homemade cookies.

Stayed 2 nights in Mar 2025

2/10 Terrible

Juan

Mar 30, 2025

Liked: Cleanliness, room comfort

Disliked: Staff & service, property conditions & facilities

Think before…

Absolutely not a good stay! The manager and the staff are just unprofessional! In particular, the manager is very unprofessional. I called the manager repeatedly to no avail. I was told “she doesn’t call customers back. You will have to call her when she’s available.” Once I did speak with her, she confirms that she has too many calls and doesn’t have to call customers back. Additionally, a night desk clerk named Zach was simply dismissive. He seemed bothered when asked questions, always on his cell phone and would not make eye contact when customers returned to the hotel. A shame, such a nice area and hotel. The lack of customer service takes away from enjoying the hotel and neighboring sites.

Stayed 6 nights in Mar 2025

10/10 Excellent

Patricia, Naperville

Mar 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location is perfect for a weekend near the lake.

Stayed 2 nights in Mar 2025

8/10 Good

nicole

Traveled with family and small children, Traveled with partner, Traveled with family

Mar 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was a little loud. They have radiators that whistled all night, and wither the group upstairs or across the alley were up all night partying.

Stayed 1 night in Mar 2025

10/10 Excellent

Anthony

Traveled with family

Mar 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great lobby, historical hotel in a great walkable neighborhood with everything you need nearby

Stayed 3 nights in Mar 2025

10/10 Excellent

Steven

Mar 28, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Staff is exceedly helpful. Good for older guests like me.

Stayed 2 nights in Mar 2025

8/10 Good

Ashley

Mar 27, 2025

Great room, unhelpful staff

Stayed 2 nights in Feb 2025

10/10 Excellent

Lisa-Renee

Mar 26, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Unique building right in the heart of Lakeview area. Clean and quiet. Slept really well in the comfy beds.

Stayed 3 nights in Mar 2025

10/10 Excellent

Lorrie

Mar 24, 2025

Stayed 3 nights in Mar 2025

10/10 Excellent

Lauren

Business traveler, Traveled with partner

Mar 22, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Willows Hotel is in a nice area. It has easy access to public transit. The building is cute and with a classic feel. It was nice having access to tea and coffee at any time of day. Bonus points for the hotel having a dedicated hot water pot that doesn’t taste like old coffee when you’re a tea drinker.

Stayed 4 nights in Mar 2025