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Recent guest reviews

We had a lovely week-long stay at The Willows. The room was large, clean and well appointed, and the bed very comfortable. It's in a safe neighborhood with restaurants and a Trader Joe's within walking distance. The staff were all friendly and helpful. In particular, Dan at the front desk was very nice and gave us good advice on how to get around by bus, where to get good Chicago pizza and other tips. We would definitely stay there again.

Loved the location, staff and afternoon cookies:) easy parking nearby. Wonderful place to stay:)

I like the general architecture. Old building with a lot of character. Very cozy feel in the lobby. Staff was amazing. Especially the gentleman the night of 1/11. Cheap squeaky bedframes, peeling wallpaper and ancient bath tile take a little away from the coziness of rooms. (109)

Dan the receptionist is phenomenal person, he welcomed us with grace and Gabe’s the 411 about the area

The hotel was so clean and cozy. The staff was amazing. They took care of all our needs.

Loved the hotel and the location, very charming. Very clean and comfortable. Small breakfast available. The only suggestions was to provide a couple of free water bottles especially for the first night. Parking for a fee was located in a separate garage behind the hotel. That was ok and better than looking for parking on the street.

Very comfortable, rooms large, friendly staff, close to Wrigley field. Able to walk everywhere. Beautiful neighborhood.

This was our second stay at the Willows, the last time was in 2012. Both times were wonderful. The staff is some of the kindest and most accommodating I've ever encountered. They have us toothpaste for free when we forgot it, they have bag check for free as well. The rooms are clean, the beds are firm but comfortable. For an old building they do a great job making it comfortable. The area is quiet and my only "complaint" is the noise from footsteps above you are very loud when trying to sleep, but that would be a very difficult thing to fix. We will be back! We love the willows!

We took a red-eye from California to see a Cubs afternoon game. One couple in our party arrived at 2am and we arrived at 6am. They greeted us both warmly and professionally allowing us to get a little sleep before the game. The new day we walked to Lake Michigan and enjoyed a beautiful day.

Location is outstanding. Close to many restaurants and shops; great neighborhood for walking. Comfy, quiet room.

Hotel is close to many restaurants And Wrigley. Staff was helpful and knew the area well.

Great location, friendly staff, affordable parking. Older boutique style hotel.

Property was very clean and charming, and the staff was extremely friendly and helpful. The rooms were nice but lacked adequately insulated walls to more effectively block sounds from adjacent rooms and the hallway.

Small TVs & channels didn’t match instruction card. Lights & ceiling fan didn’t word. Towels were thin & worn out

The hotel was in a fantastic location. Close to transportation, lake front, gym across the street. Close to a great selection of restaurants. The customer service was fabulous. I will definitely stay here next year when I visit Chicago again.

Quaint little hotel in a lovely residential neighbourhood. It’s a short bus (stop around the corner) ride to the Magnificent Mile and other sites of interest. The hotel is a little worn. However, the rooms were very clean and the beds so comfy. Quiet location which meant a good sleep. There were also several restaurants and stores right in the neighbour. If you like being away from all the noise and mayhem of downtown and love historical buildings this place is for you.

The door to our room didn’t shut properly so we could hear EVERYTHING in the hallway. There was also construction on the building next door in the morning. The heater would not turn off and made terrible noises all night. We couldn’t sleep. Definitely NOT worth what they charge. Spend the extra $ for the newer hotels in the area.

W Surf St Chicago IL

Hotel highlights

  • Walking distance to Briar Street Theatre
  • Free WiFi in rooms and public areas
  • Concierge services
  • Laundry facilities

Located in Lakeview within a short walk of Briar Street Theatre, The Willows Hotel is within a mile (2 km) of other popular sights such as Vic Theatre. Each of the 55 rooms at this 3-star hotel includes a refrigerator, a minibar, and a flat-screen TV.


Rooms

The 55 rooms have an array of amenities, including refrigerators, minibars, and free newspapers. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include safes, ironing boards, and desks.


Property features

A local mainstay since 1906, The Willows Hotel offers free WiFi in public areas, free newspapers, and laundry facilities. Self parking is available for USD 25.00 per night. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this boutique hotel include a vending machine and a fireplace in the lobby.

Room options

Petite Queen Room

1 Queen Bed | Sleeps 2

Standard Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Deluxe Double Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Executive Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for The Willows Hotel

Everyone (20) Couples (10) Family (11)
5
Partner Couples

We had a lovely week-long stay at The Willows. The room was large, clean and well appointed, and the bed very comfortable. It's in a safe neighborhood with restaurants and a Trader Joe's within walking distance. The staff were all friendly and helpful. In particular, Dan at the front desk was very nice and gave us good advice on how to get around by bus, where to get good Chicago pizza and other tips. We would definitely stay there again.

By on Feb 8, 2020

Review comment responded on Feb 10, 2020

Thank you for the awesome review!

5
Family

Loved the location, staff and afternoon cookies:) easy parking nearby. Wonderful place to stay:)

By on Jan 23, 2020

Review comment responded on Jan 23, 2020

Dear Guest, Thanks for staying with us. We appreciate your feedback!

4
Partner Couples

I like the general architecture. Old building with a lot of character. Very cozy feel in the lobby. Staff was amazing. Especially the gentleman the night of 1/11. Cheap squeaky bedframes, peeling wallpaper and ancient bath tile take a little away from the coziness of rooms. (109)

By , from Wampum, pa on Jan 17, 2020

Review comment responded on Jan 20, 2020

Hi Max! Thanks for the review. We hope to see you again.

5
Family with small children

Dan the receptionist is phenomenal person, he welcomed us with grace and Gabe’s the 411 about the area

By on Dec 19, 2019

Review comment responded on Dec 20, 2019

We are so happy to hear that you enjoyed your experience at The Willows Hotel! It was our entire team's pleasure having you stay with us! We are glad you enjoyed Chicago in one of its greatest neighborhoods. We appreciate all of the details you shared with us and are excited for the next time you are in Chicago! Best,

5
Partner Couples

The hotel was so clean and cozy. The staff was amazing. They took care of all our needs.

By on Dec 12, 2019

Review comment responded on Dec 14, 2019

We're so glad your stay went well! We hope to see you again.

5
Family Family

Loved the hotel and the location, very charming. Very clean and comfortable. Small breakfast available. The only suggestions was to provide a couple of free water bottles especially for the first night. Parking for a fee was located in a separate garage behind the hotel. That was ok and better than looking for parking on the street.

By on Sep 26, 2019

Review comment responded on Sep 27, 2019

Hello! We are so happy to hear that you enjoyed your experience at The Willows Hotel! It was our entire team's pleasure having you stay with us! We appreciate all of the details you shared with us and are excited for the next time you are in Chicago! Willows Team

5
Family Family

Very comfortable, rooms large, friendly staff, close to Wrigley field. Able to walk everywhere. Beautiful neighborhood.

By on Aug 24, 2019

Review comment responded on Aug 25, 2019

Thank you for your review and we look forward to having you stay with us in the future

5
Partner Couples

This was our second stay at the Willows, the last time was in 2012. Both times were wonderful. The staff is some of the kindest and most accommodating I've ever encountered. They have us toothpaste for free when we forgot it, they have bag check for free as well. The rooms are clean, the beds are firm but comfortable. For an old building they do a great job making it comfortable. The area is quiet and my only "complaint" is the noise from footsteps above you are very loud when trying to sleep, but that would be a very difficult thing to fix. We will be back! We love the willows!

By on Aug 15, 2019

Review comment responded on Aug 15, 2019

Hello, The satisfaction of our guests is our top priority and we are so happy to hear that you enjoyed your experience at The Willows Hotel! It was our entire team's pleasure having you stay with us! We appreciate all of the details you shared with us and are excited for the next time you are in Chicago! Sorry about the footsteps from above, it is part of the charm @ the Willows.

5
Family Family

We took a red-eye from California to see a Cubs afternoon game. One couple in our party arrived at 2am and we arrived at 6am. They greeted us both warmly and professionally allowing us to get a little sleep before the game. The new day we walked to Lake Michigan and enjoyed a beautiful day.

By on Aug 6, 2019

Review comment responded on Aug 6, 2019

We appreciate the great feedback and thank you for staying with us!

3
Everyone

By on Jul 12, 2019

Review comment responded on Jul 13, 2019

Thank you for the honest feedback. We hope you stay with us again!

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