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The Willows Hotel

3.0 star property
Boutique hotel in Chicago
VIP Access

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Photo gallery for The Willows Hotel

Front of property
Lobby sitting area
Premium bedding, minibar, desk, blackout drapes
Lobby
Dining

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
555 W Surf St, Chicago, IL, 60657
  • Place, Lincoln Park
    ‪5 min walk‬
  • Place, DePaul University-Lincoln Park
    ‪16 min walk‬
  • Place, Wrigley Field
    ‪3 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬
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Room options

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, minibar, desk, blackout drapes

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(8 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, desk, blackout drapes

Executive Room, 1 King Bed

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, minibar, desk, blackout drapes

Junior Suite, 1 King Bed

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Small)

Premium bedding, minibar, desk, blackout drapes

Room, 1 Queen Bed (Small)

7.8 out of 10
Good
(7 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, minibar, desk, blackout drapes

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(5 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

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Front of property

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About the neighborhood

Chicago

Located in Lakeview within a short walk of Lake Michigan, The Willows Hotel is within a mile (2 km) of other popular sights such as Wrigley Field. Each of the 55 rooms at this 3-star hotel includes a refrigerator, a minibar, and a flat-screen TV.

What's nearby

  • Lincoln Park - 5 min walk - 0.3 miles
  • Vic Theatre - 14 min walk - 0.8 miles
  • DePaul University-Lincoln Park - 16 min walk - 0.9 miles
  • Lincoln Park Zoo - 19 min walk - 1.0 mile
  • Wrigley Field - 3 min drive - 1.4 miles

Getting around

  • Chicago Clybourn Station - 4 min drive
  • Diversy Station - 11 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 48 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Duke Of Perth - ‬1 min walk
  • ‪Chipotle Mexican Grill - ‬2 min walk
  • ‪Le Petit Marcel - ‬3 min walk
  • ‪The Crepe Shop - ‬3 min walk

About this property

The Willows Hotel

Boutique hotel in Chicago
Guests of The Willows Hotel enjoy free WiFi in public areas, coffee in a common area, and a fireplace in the lobby. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and concierge services. This boutique hotel also has a vending machine.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, minibars, and free local calls are also available. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 26 per day)

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 1906
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Nearby parking fee: USD 26 per day (300 ft away)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector and a first aid kit.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

Frequently asked questions

Is free cancellation available at The Willows Hotel?

The Willows Hotel offers free cancellation on certain room rates. For more details, review the cancellation policy on our site.

How much does it cost to stay at The Willows Hotel?

As of Feb 12, 2026, prices found for a 1-night stay for 2 adults at The Willows Hotel on Mar 9, 2026 start from $86.11, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to The Willows Hotel?

This hotel is situated in Lakeview within a short 12-minute walk of Lake Michigan and also 6 minutes on foot from Lincoln Park. You'll also find Wrigley Field and Michigan Avenue within a short drive.

Will I be able to park at The Willows Hotel?

No, this hotel doesn't offer parking.

Does The Willows Hotel feature a casino?

No, The Willows Hotel doesn't have a casino.

Is there an indoor pool at The Willows Hotel?

No, there is no indoor pool at this hotel.

What do couples enjoy most about The Willows Hotel?

Amenities that appeal to couples at this boutique hotel include a minibar, premium bedding, and bathrobes.

Does The Willows Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does The Willows Hotel have a restaurant with a breakfast menu?

The Willows Hotel offers breakfast for a surcharge though there is no restaurant.

Does The Willows Hotel allow pets to stay for free?

No, pets aren't allowed at The Willows Hotel.

Does The Willows Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to The Willows Hotel?

The closest major airport to The Willows Hotel is Chicago Midway Airport (MDW), which is 16.6 mi away (49 minutes by car). Another top airport is Chicago O'Hare Intl. Airport (ORD), which is located 16.1 mi away (48-minute drive).

Can I book a room with a balcony at The Willows Hotel?

No, you won't find guestrooms with balconies at The Willows Hotel.

The Willows Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 527 out of 1001 reviews
Rating 8 - Good. 254 out of 1001 reviews
Rating 6 - Okay. 126 out of 1001 reviews
Rating 4 - Poor. 66 out of 1001 reviews
Rating 2 - Terrible. 28 out of 1001 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Patthaporn

Stayed 2 nights in Nov 2025

4/10 Poor

Sharon

Disliked: Cleanliness, staff & service, amenities
I understand The Willlows is an old building, but the room was too small and not very clean. Also, the front desk person at check out provided poor customer service.
Stayed 2 nights in Nov 2025

10/10 Excellent

Cheryl, Queen Creek

Stayed 3 nights in Nov 2025

6/10 Okay

Karen

Traveled with family
Liked: Cleanliness
Disliked: Amenities
They made sure I initialed the section where you agree to not smoke in 3 different places. Went to my room and it literally reeked of smoke. I went back downstairs to be told they had no other queen rooms and I would have to upgrade for a king size which was extra $10 a night so I did even after being told it was difficult to do so. In general the place was very clean. But if you’re looking for a true boutique hotel this is not it! Bathrooms are old and need serious updating, pink tile! Carpets are also old. But I will say the bed was extremely comfortable and I had a good sleep.
Stayed 2 nights in Nov 2025

10/10 Excellent

Elia

Stayed 2 nights in Nov 2025

10/10 Excellent

Austin

Stayed 2 nights in Nov 2025

10/10 Excellent

Robert

Stayed 1 night in Aug 2025

10/10 Excellent

Jose

Stayed 1 night in Oct 2025

8/10 Good

Misty, Marietta

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good price and very nice lobby. Rooms clean. Very small. Very old but ok for a couple nights.
Stayed 1 night in Oct 2025

4/10 Poor

Brent

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The front desk staff were cool and not helpful when we asked about where parking was available. When I went to call the front desk because there was no shampoo, I found the phone unplugged with no cord to plug it in, so I had to go to the desk. The water in the shower was like warm. The whole property is tired.
Stayed 2 nights in Oct 2025

10/10 Excellent

Suadi

Liked: Cleanliness, staff & service, amenities
Very clean, staff was super nice and the beds are big and comfy. The water pressure of the shower is literally perfect as well. I will definitely come back here in the future if I'm ever in Chicago.
Stayed 2 nights in Oct 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay.
Stayed 1 night in Oct 2025

10/10 Excellent

Christian

Stayed 3 nights in Oct 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome in all areas,,,ESPECIALLY in office staff.
Stayed 3 nights in Oct 2025

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Chloe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a bit older, but the room was very nice and clean! In the BEST location. It was very convenient to walk around -- many food places and stores (CVS, target).
Stayed 1 night in Oct 2025

8/10 Good

Pamela

Stayed 1 night in Sep 2025

6/10 Okay

Rachel

Liked: Staff & service
Stayed 2 nights in Jun 2025

6/10 Okay

Michael

Liked: Staff & service
Disliked: Amenities
Not enough to do within walking distance
Stayed 3 nights in Oct 2025

10/10 Excellent

Kelton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Center of many thing to do & parking was convenient
Stayed 1 night in Oct 2025

6/10 Okay

Rachel M

Stayed 1 night in Oct 2025

6/10 Okay

Jerry

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
About the only thing we liked about this hotel was the location for a race at Montrose Harbor park. Definitely dated but the room was clean. Horrible motion activated fluorescent light in the bathroom that came on along with a very loud fan whenever you walked in or by the bathroom. Not great for a middle of the night visit. No coffee maker in the room. Lukewarm coffee in the lobby. A lot of bangs and creaks. Really crappy pillows and a super thick comforter on the bed. Woke up drenched. Shower water pressure very low in one of our two rooms. Parking not bad in a Park Chicago garage a 3 minute walk away.
Stayed 1 night in Oct 2025

10/10 Excellent

Yesenia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at Millow Hotel was very good overall. The lady at the front desk was extremely kind and helpful — she went out of her way to help us find a taxi at 3 a.m. when my Uber app wasn’t working and we needed to get to the airport. Honestly, we don’t know what we would have done without her! The room was comfortable and the experience was nice. As an architect, I noticed a few small finishing details in the bathroom that could be improved, but other than that, everything was great.
Stayed 3 nights in Oct 2025

8/10 Good

Melissa

Stayed 1 night in Oct 2025

10/10 Excellent

Patrick C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2025

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