The hotel was in a fantastic location. Close to transportation, lake front, gym across the street. Close to a great selection of restaurants. The customer service was fabulous. I will definitely stay here next year when I visit Chicago again.

Quaint little hotel in a lovely residential neighbourhood. It’s a short bus (stop around the corner) ride to the Magnificent Mile and other sites of interest. The hotel is a little worn. However, the rooms were very clean and the beds so comfy. Quiet location which meant a good sleep. There were also several restaurants and stores right in the neighbour. If you like being away from all the noise and mayhem of downtown and love historical buildings this place is for you.

The door to our room didn’t shut properly so we could hear EVERYTHING in the hallway. There was also construction on the building next door in the morning. The heater would not turn off and made terrible noises all night. We couldn’t sleep. Definitely NOT worth what they charge. Spend the extra $ for the newer hotels in the area.

This is my second stay. I just love this hotel. A few blocks from the water. Easy train then bus from the airport

Older hotel in beautiful Lincoln Park. Clean and housekeeping does a wonderful job. No amenities, so if you want a pool, bar or fitness center then this is definitely not for you. Also, don't get the small room. I think it's called the queen size room. It's really, really small. There parking available.

Really nice neighborhood. Clean, a lot of trees and shops and restaurants nearby. Clean, crisp feel to the hotel. Nice breakfast, healthy options.

Boutique Hotel with friendly staff. Large room, comfy bed. Quiet. Restaurants & shopping in walking distance.

If you want to be near downtown yet far from too much action this is the place to be...

Comfortable and good location to shopping and restaurants. Helpful staff and plentiful breakfast.

Hotel is in a great location, décor and systems are a bit dated but overall met our needs.

Wonderful location, close to lots of shopping, restaurants and theaters, an easy Uber ride to downtown...and a fun walk to Wrigley. Hotel is very clean and comfortable, even during windy winter holiday stay. Staff is very accommodating and friendly!!

Avoid. Room outdated. My heating system was broken and set without ability to change in the high 70s. Essentially no hot water and barely any water pressure made showing not an option

Nice hotel in a great location. Very clean and comfortable rooms and common areas.

Hotel is fairly small in a residential area. Very convent to restaurants, stores & transportation. Walkable distance to Lincoln Park & Wrigleyville. Breakfast very nicely done with greater variety than expected.

Nice hotel, but when you have a do not disturb tag on your door and housekeeping knocks on your door waking you up then proceeds for 30 minutes to exchange gossip among themselves while in the hallway outside your room in ridiculously loud voices - it kind of ruins the stay. These women were completely out of bounds. There was obviously more chatter than work being done and it was extremely disruptive to me, the guest. Be quiet do your work and gossip with your coworkers during your break time.

Nice small hotel in good lakeview south / Lincoln park location. Walk to the zoo, trains, and Wrigley. Friendly staff, easy pay parking, lots of restaurants and places nearby.

I wouldn't recommend this hotel to anyone. Please think twice before you check in

This was our first time to Chicago and the Willows Hotel was perfect in every way. Close to our family and to public transportation. The staff were all very helpful and friendly. The cleaning staff was fabulous. Thank you!

This was such a nice, quaint hotel. The inside was beautiful with the huge fireplace, and chairs/couches. The breakfast was nothing extravagant, but what they had (muffins, bagels, breakfast sandwiches, yogurt, etc.) was lovely. The rooms were huge! The beds were incredibly comfortable, and the bathrooms were nice as well.