The Willows Hotel in Chicago | Hotel Rates & Reviews on Orbitz

Property features

The Willows Hotel features free WiFi in public areas, coffee in a common area, and free newspapers. Self parking is offered for USD 25.00 per night. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this boutique hotel include laundry facilities, a fireplace in the lobby, and a vending machine.

Room options

Petite Queen Room

Queen 1 | Sleeps 2

from $102

Standard Room, 1 Queen Bed

Queen 1 | Sleeps 2

Executive Room, 1 King Bed

King 1 | Sleeps 2

Deluxe Double Room, 2 Queen Beds

Queen 2 | Sleeps 4

Arrivals + Departures

The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

Check-in: 3 PM
Check-out: 11 AM
Minimum check-in age: 21

Payment types

Kids + Beds

Free cribs/infant beds are available

Pets

This property doesn't allow pets

Things To Know

Details about charges, deposits, or other important information: Additional information about polices, regulations, and more:

Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
The following credit cards are accepted: American Express, Diners Club, Discover, JCB International, Mastercard, and Visa.
No rollaway or extra beds are available.

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Additional policies and fees may apply when booking more than five (5) rooms. Group bookings are subject to a 2 week cancellation policy. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Self parking fee: USD 25.00 per night (in/out privileges)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

Hotel Names

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago

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3.9

out of 5

Average Guest Review

See all 101 reviews

Room cleanliness 4.0

Service & staff 4.0

Room comfort 3.5

Hotel condition 3.5

This hotel is most popular for:

Recent guest reviews

Great location, friendly staff, affordable parking. Older boutique style hotel.

Property was very clean and charming, and the staff was extremely friendly and helpful. The rooms were nice but lacked adequately insulated walls to more effectively block sounds from adjacent rooms and the hallway.

Small TVs & channels didn’t match instruction card. Lights & ceiling fan didn’t word. Towels were thin & worn out

The hotel was in a fantastic location. Close to transportation, lake front, gym across the street. Close to a great selection of restaurants. The customer service was fabulous. I will definitely stay here next year when I visit Chicago again.

Quaint little hotel in a lovely residential neighbourhood. It’s a short bus (stop around the corner) ride to the Magnificent Mile and other sites of interest. The hotel is a little worn. However, the rooms were very clean and the beds so comfy. Quiet location which meant a good sleep. There were also several restaurants and stores right in the neighbour. If you like being away from all the noise and mayhem of downtown and love historical buildings this place is for you.

The door to our room didn’t shut properly so we could hear EVERYTHING in the hallway. There was also construction on the building next door in the morning. The heater would not turn off and made terrible noises all night. We couldn’t sleep. Definitely NOT worth what they charge. Spend the extra $ for the newer hotels in the area.

This is my second stay. I just love this hotel. A few blocks from the water. Easy train then bus from the airport

Older hotel in beautiful Lincoln Park. Clean and housekeeping does a wonderful job. No amenities, so if you want a pool, bar or fitness center then this is definitely not for you. Also, don't get the small room. I think it's called the queen size room. It's really, really small. There parking available.

Really nice neighborhood. Clean, a lot of trees and shops and restaurants nearby. Clean, crisp feel to the hotel. Nice breakfast, healthy options.

Boutique Hotel with friendly staff. Large room, comfy bed. Quiet. Restaurants & shopping in walking distance.

If you want to be near downtown yet far from too much action this is the place to be...

Comfortable and good location to shopping and restaurants. Helpful staff and plentiful breakfast.

Hotel is in a great location, décor and systems are a bit dated but overall met our needs.

Wonderful location, close to lots of shopping, restaurants and theaters, an easy Uber ride to downtown...and a fun walk to Wrigley. Hotel is very clean and comfortable, even during windy winter holiday stay. Staff is very accommodating and friendly!!

Avoid. Room outdated. My heating system was broken and set without ability to change in the high 70s. Essentially no hot water and barely any water pressure made showing not an option

Nice hotel in a great location. Very clean and comfortable rooms and common areas.

Hotel is fairly small in a residential area. Very convent to restaurants, stores & transportation. Walkable distance to Lincoln Park & Wrigleyville. Breakfast very nicely done with greater variety than expected.

Nice hotel, but when you have a do not disturb tag on your door and housekeeping knocks on your door waking you up then proceeds for 30 minutes to exchange gossip among themselves while in the hallway outside your room in ridiculously loud voices - it kind of ruins the stay. These women were completely out of bounds. There was obviously more chatter than work being done and it was extremely disruptive to me, the guest. Be quiet do your work and gossip with your coworkers during your break time.

Nice small hotel in good lakeview south / Lincoln park location. Walk to the zoo, trains, and Wrigley. Friendly staff, easy pay parking, lots of restaurants and places nearby.

Guest reviews for The Willows Hotel

Partner Couples Families

By Dominik, from Madison, WI on Mar 5, 2019

Review comment JM responded on Mar 30, 2019

Thank you for staying @ the Willows hotel. We appreciate your business and look forward to you staying in the future. Regards, JM

Families

By a verified traveler on Mar 4, 2019

Everyone

By a verified traveler on Feb 20, 2019

Review comment JM responded on Apr 1, 2019

Thank you for the 5 star review. The Willows hotel appreciates your business. Regards,

By a verified traveler on Oct 23, 2018

Review comment Chimere AGM responded on Oct 30, 2018

Thank you for taking the time to give us your feedback.I want to sincerely apologize for not meeting your expectations during your visit. I can assure you that our main goal is that every Guest is satisfied upon arrival and departure. You are a valued customer and your concerns are important, I will definitely pass this information on to the proper people and make the necessary improvements. Have a great day.

By Julie, from Ma on Oct 21, 2018

Review comment Chimere AGM responded on Oct 22, 2018

Thank you for giving us your feedback, it is truly appreciated. We look forward to seeing you next year. Have a great day.

By Lorrie, from Canada on Jun 6, 2018

Review comment Leila O-AGM responded on Jun 9, 2018

Dear Lorrie, Thank you so much for the time you took to share your experience at The Willows. We are happy you enjoyed your stay ad that you found comfort with us, including a good night's sleep. Thanks again and we hope you visit us again!

By Jess, from Phoenix on Apr 29, 2018

Review comment Leila O-AGM responded on Apr 30, 2018

Dear Jess, Thank you for taking some time and sharing your thoughts regarding your stay at The Willows. We sincerely apologize for the inconveniences you encountered while being our guest. Unfortunately we can not control the construction that is scheduled for the city or the buildings around us, but we are always more than happy to change rooms for our guests so they can stay in a more quiet and comfortable rooms during their stay. We hope you give us another chance and come back for a much more pleasant stay. Sincerely,

close to tons of restaurants/bars

By a verified traveler on Mar 15, 2018

Review comment Leila O-AGM responded on Mar 15, 2018

Dear guest, So happy to hear that you love your stays with us and that you keep coming back! Thank you and we will see you soon! All the best

nice and cozy

By D, from MO - Missouri on Nov 29, 2017

cool old hotel

By carolyn, from Bend on Sep 20, 2017

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The Willows Hotel

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This hotel is most popular for:

Recent guest reviews

Hotel highlights

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