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Recent guest reviews

Quaint and small; good location

Great place! The staff were super friendly and helpful, had good recs for the area and just all around great.

Well located and quiet. Desk is not always available and you can't get a cup of coffee unless the staff gets it for you. Also....no maid service and in need of a lot of maintenance. It's charming however.

We had a lovely week-long stay at The Willows. The room was large, clean and well appointed, and the bed very comfortable. It's in a safe neighborhood with restaurants and a Trader Joe's within walking distance. The staff were all friendly and helpful. In particular, Dan at the front desk was very nice and gave us good advice on how to get around by bus, where to get good Chicago pizza and other tips. We would definitely stay there again.

Loved the location, staff and afternoon cookies:) easy parking nearby. Wonderful place to stay:)

I like the general architecture. Old building with a lot of character. Very cozy feel in the lobby. Staff was amazing. Especially the gentleman the night of 1/11. Cheap squeaky bedframes, peeling wallpaper and ancient bath tile take a little away from the coziness of rooms. (109)

Dan the receptionist is phenomenal person, he welcomed us with grace and Gabe’s the 411 about the area

The hotel was so clean and cozy. The staff was amazing. They took care of all our needs.

Loved the hotel and the location, very charming. Very clean and comfortable. Small breakfast available. The only suggestions was to provide a couple of free water bottles especially for the first night. Parking for a fee was located in a separate garage behind the hotel. That was ok and better than looking for parking on the street.

Very comfortable, rooms large, friendly staff, close to Wrigley field. Able to walk everywhere. Beautiful neighborhood.

This was our second stay at the Willows, the last time was in 2012. Both times were wonderful. The staff is some of the kindest and most accommodating I've ever encountered. They have us toothpaste for free when we forgot it, they have bag check for free as well. The rooms are clean, the beds are firm but comfortable. For an old building they do a great job making it comfortable. The area is quiet and my only "complaint" is the noise from footsteps above you are very loud when trying to sleep, but that would be a very difficult thing to fix. We will be back! We love the willows!

We took a red-eye from California to see a Cubs afternoon game. One couple in our party arrived at 2am and we arrived at 6am. They greeted us both warmly and professionally allowing us to get a little sleep before the game. The new day we walked to Lake Michigan and enjoyed a beautiful day.

Location is outstanding. Close to many restaurants and shops; great neighborhood for walking. Comfy, quiet room.

Hotel is close to many restaurants And Wrigley. Staff was helpful and knew the area well.

Great location, friendly staff, affordable parking. Older boutique style hotel.

W Surf St Chicago IL

Hotel highlights

  • Walking distance to Lake Michigan
  • Free WiFi in rooms and public areas
  • Fitness center
  • Concierge services

Located in Lakeview within a short walk of Lake Michigan, The Willows Hotel is within a mile (2 km) of other popular sights such as Vic Theatre. Each of the 55 rooms at this 3-star hotel includes a refrigerator, a minibar, and a flat-screen TV.


Rooms

The 55 rooms have an array of amenities, including refrigerators, minibars, and free newspapers. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include safes, ironing boards, and desks.


Property features

Guests of The Willows Hotel enjoy features like a gym, free WiFi in public areas, and free newspapers. Self parking is available for USD 25.00 per night. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and concierge services. Other amenities at this boutique hotel include laundry facilities, a fireplace in the lobby, and a vending machine.

Room options

Petite Queen Room

1 Queen Bed | Sleeps 2

Standard Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Deluxe Double Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Executive Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for The Willows Hotel

Everyone (23) Couples (7) Family (12)
4
Family

Quaint and small; good location

By on Mar 17, 2022

Review comment responded on Mar 17, 2022

Thank you for taking the time to rate and review our hotel.

5
Everyone

By on Dec 8, 2021

5
Everyone

By on Sep 29, 2021

4
Everyone

By on Sep 24, 2021

5
Friends

Great place! The staff were super friendly and helpful, had good recs for the area and just all around great.

By on Jul 12, 2021

Review comment responded on Jul 14, 2021

Thank you for taking the time to rate and review our hotel. We are so happy you enjoyed your stay with us.

4
Everyone

Well located and quiet. Desk is not always available and you can't get a cup of coffee unless the staff gets it for you. Also....no maid service and in need of a lot of maintenance. It's charming however.

By on Jun 4, 2021

Review comment responded on Jun 6, 2021

We are so happy to hear that you enjoyed your experience at The Willows Hotel! It was our entire team's pleasure having you stay with us!

5
Partner Couples

We had a lovely week-long stay at The Willows. The room was large, clean and well appointed, and the bed very comfortable. It's in a safe neighborhood with restaurants and a Trader Joe's within walking distance. The staff were all friendly and helpful. In particular, Dan at the front desk was very nice and gave us good advice on how to get around by bus, where to get good Chicago pizza and other tips. We would definitely stay there again.

By on Feb 8, 2020

Review comment responded on Feb 10, 2020

Thank you for the awesome review!

5
Family

Loved the location, staff and afternoon cookies:) easy parking nearby. Wonderful place to stay:)

By on Jan 23, 2020

Review comment responded on Jan 23, 2020

Dear Guest, Thanks for staying with us. We appreciate your feedback!

4
Partner Couples

I like the general architecture. Old building with a lot of character. Very cozy feel in the lobby. Staff was amazing. Especially the gentleman the night of 1/11. Cheap squeaky bedframes, peeling wallpaper and ancient bath tile take a little away from the coziness of rooms. (109)

By , from Wampum, pa on Jan 17, 2020

Review comment responded on Jan 20, 2020

Hi Max! Thanks for the review. We hope to see you again.

5
Family with small children

Dan the receptionist is phenomenal person, he welcomed us with grace and Gabe’s the 411 about the area

By on Dec 19, 2019

Review comment responded on Dec 20, 2019

We are so happy to hear that you enjoyed your experience at The Willows Hotel! It was our entire team's pleasure having you stay with us! We are glad you enjoyed Chicago in one of its greatest neighborhoods. We appreciate all of the details you shared with us and are excited for the next time you are in Chicago! Best,

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