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The Willows Hotel

3.0 out of 5.0

The Willows Hotel

3.0 out of 5.0

Recent guest reviews

Small TVs & channels didn’t match instruction card. Lights & ceiling fan didn’t word. Towels were thin & worn out

The hotel was in a fantastic location. Close to transportation, lake front, gym across the street. Close to a great selection of restaurants. The customer service was fabulous. I will definitely stay here next year when I visit Chicago again.

Quaint little hotel in a lovely residential neighbourhood. It’s a short bus (stop around the corner) ride to the Magnificent Mile and other sites of interest. The hotel is a little worn. However, the rooms were very clean and the beds so comfy. Quiet location which meant a good sleep. There were also several restaurants and stores right in the neighbour. If you like being away from all the noise and mayhem of downtown and love historical buildings this place is for you.

The door to our room didn’t shut properly so we could hear EVERYTHING in the hallway. There was also construction on the building next door in the morning. The heater would not turn off and made terrible noises all night. We couldn’t sleep. Definitely NOT worth what they charge. Spend the extra $ for the newer hotels in the area.

This is my second stay. I just love this hotel. A few blocks from the water. Easy train then bus from the airport

Older hotel in beautiful Lincoln Park. Clean and housekeeping does a wonderful job. No amenities, so if you want a pool, bar or fitness center then this is definitely not for you. Also, don't get the small room. I think it's called the queen size room. It's really, really small. There parking available.

Really nice neighborhood. Clean, a lot of trees and shops and restaurants nearby. Clean, crisp feel to the hotel. Nice breakfast, healthy options.

Boutique Hotel with friendly staff. Large room, comfy bed. Quiet. Restaurants & shopping in walking distance.

If you want to be near downtown yet far from too much action this is the place to be...

Comfortable and good location to shopping and restaurants. Helpful staff and plentiful breakfast.

Hotel is in a great location, décor and systems are a bit dated but overall met our needs.

Wonderful location, close to lots of shopping, restaurants and theaters, an easy Uber ride to downtown...and a fun walk to Wrigley. Hotel is very clean and comfortable, even during windy winter holiday stay. Staff is very accommodating and friendly!!

Avoid. Room outdated. My heating system was broken and set without ability to change in the high 70s. Essentially no hot water and barely any water pressure made showing not an option

Nice hotel in a great location. Very clean and comfortable rooms and common areas.

Hotel is fairly small in a residential area. Very convent to restaurants, stores & transportation. Walkable distance to Lincoln Park & Wrigleyville. Breakfast very nicely done with greater variety than expected.

Nice hotel, but when you have a do not disturb tag on your door and housekeeping knocks on your door waking you up then proceeds for 30 minutes to exchange gossip among themselves while in the hallway outside your room in ridiculously loud voices - it kind of ruins the stay. These women were completely out of bounds. There was obviously more chatter than work being done and it was extremely disruptive to me, the guest. Be quiet do your work and gossip with your coworkers during your break time.

Nice small hotel in good lakeview south / Lincoln park location. Walk to the zoo, trains, and Wrigley. Friendly staff, easy pay parking, lots of restaurants and places nearby.

I wouldn't recommend this hotel to anyone. Please think twice before you check in

This was our first time to Chicago and the Willows Hotel was perfect in every way. Close to our family and to public transportation. The staff were all very helpful and friendly. The cleaning staff was fabulous. Thank you!

This was such a nice, quaint hotel. The inside was beautiful with the huge fireplace, and chairs/couches. The breakfast was nothing extravagant, but what they had (muffins, bagels, breakfast sandwiches, yogurt, etc.) was lovely. The rooms were huge! The beds were incredibly comfortable, and the bathrooms were nice as well.

555 W Surf St Chicago IL

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Concierge services
  • Laundry facilities

Located in Lakeview, The Willows Hotel is within 2 miles (3 km) of popular attractions such as Wrigley Field and Lincoln Park Zoo. The 55 rooms at this 3-star hotel include refrigerators and minibars and guests can enjoy free breakfast. It's also close to John Hancock Center and Lincoln Park.


Dining

Free continental breakfast is included with your stay and awaits you each morning.


Rooms

A flat-screen TV comes with cable channels, and guests can stay connected with free WiFi. The bathroom offers hair dryers, free toiletries, and bathrobes. Other standard amenities include a refrigerator, a minibar, and free newspapers.


Property features

The Willows Hotel features free WiFi in public areas, coffee in a common area, and free newspapers. Self parking is offered for USD 25.00 per night. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this boutique hotel include laundry facilities and a fireplace in the lobby.

Room options

Executive Room, 1 King Bed

King 1 | Sleeps 2

Standard Room, 1 Queen Bed

Queen 1 | Sleeps 2

Deluxe Double Room, 2 Queen Beds

Queen 2 | Sleeps 4

Guest reviews for The Willows Hotel

Everyone (17) Couples (26) Business (11) Family (24) Other (9) Friends (11)
3
Everyone

Small TVs & channels didn’t match instruction card. Lights & ceiling fan didn’t word. Towels were thin & worn out

By on Oct 23, 2018

Review comment responded on Oct 30, 2018

Thank you for taking the time to give us your feedback.I want to sincerely apologize for not meeting your expectations during your visit. I can assure you that our main goal is that every Guest is satisfied upon arrival and departure. You are a valued customer and your concerns are important, I will definitely pass this information on to the proper people and make the necessary improvements. Have a great day.

5
Everyone

The hotel was in a fantastic location. Close to transportation, lake front, gym across the street. Close to a great selection of restaurants. The customer service was fabulous. I will definitely stay here next year when I visit Chicago again.

By , from Ma on Oct 21, 2018

Review comment responded on Oct 22, 2018

Thank you for giving us your feedback, it is truly appreciated. We look forward to seeing you next year. Have a great day.

4
Everyone

Quaint little hotel in a lovely residential neighbourhood. It’s a short bus (stop around the corner) ride to the Magnificent Mile and other sites of interest. The hotel is a little worn. However, the rooms were very clean and the beds so comfy. Quiet location which meant a good sleep. There were also several restaurants and stores right in the neighbour. If you like being away from all the noise and mayhem of downtown and love historical buildings this place is for you.

By , from Canada on Jun 6, 2018

Review comment responded on Jun 9, 2018

Dear Lorrie, Thank you so much for the time you took to share your experience at The Willows. We are happy you enjoyed your stay ad that you found comfort with us, including a good night's sleep. Thanks again and we hope you visit us again!

2
Everyone

The door to our room didn’t shut properly so we could hear EVERYTHING in the hallway. There was also construction on the building next door in the morning. The heater would not turn off and made terrible noises all night. We couldn’t sleep. Definitely NOT worth what they charge. Spend the extra $ for the newer hotels in the area.

By , from Phoenix on Apr 29, 2018

Review comment responded on Apr 30, 2018

Dear Jess, Thank you for taking some time and sharing your thoughts regarding your stay at The Willows. We sincerely apologize for the inconveniences you encountered while being our guest. Unfortunately we can not control the construction that is scheduled for the city or the buildings around us, but we are always more than happy to change rooms for our guests so they can stay in a more quiet and comfortable rooms during their stay. We hope you give us another chance and come back for a much more pleasant stay. Sincerely,

5

close to tons of restaurants/bars

Everyone

This is my second stay. I just love this hotel. A few blocks from the water. Easy train then bus from the airport

By on Mar 15, 2018

Review comment responded on Mar 15, 2018

Dear guest, So happy to hear that you love your stays with us and that you keep coming back! Thank you and we will see you soon! All the best

3

nice and cozy

Everyone

Older hotel in beautiful Lincoln Park. Clean and housekeeping does a wonderful job. No amenities, so if you want a pool, bar or fitness center then this is definitely not for you. Also, don't get the small room. I think it's called the queen size room. It's really, really small. There parking available.

By , from MO - Missouri on Nov 29, 2017

5

cool old hotel

Everyone

Really nice neighborhood. Clean, a lot of trees and shops and restaurants nearby. Clean, crisp feel to the hotel. Nice breakfast, healthy options.

By , from Bend on Sep 20, 2017

5

nice location, near downtown chicago

Couples

Boutique Hotel with friendly staff. Large room, comfy bed. Quiet. Restaurants & shopping in walking distance.

By , from Clearwater, Florida on Jun 7, 2017

4

conveniently located near shops, nice restaurants

Everyone

If you want to be near downtown yet far from too much action this is the place to be...

By , from bogota colombia on May 18, 2017

4

great location

Everyone

Comfortable and good location to shopping and restaurants. Helpful staff and plentiful breakfast.

By on Mar 14, 2017