Studio, 1 King Bed with Sofa bed
from $171
Springhill Suites by Marriott Chicago Downtown/ River North
3.5 out of 5.0
4.1
out of 5
"Good!"
See all 154 reviews
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Recent guest reviews
very nice hotel, great service, really enjoyed our stay
Stay was great . Staff brought everything such as a wheel chair at a quick response
We had reserved a suite assuming it was a two room suite like shown on the website. Not quite what we had expected for a Marriott. Staff was outstanding, accommodating, polite and very attentive. The breakfast was great!
Nice hotel surrounded by a couple great bars the pull out couch was not comfortable at all however
We had a five star check in by Tamela upon arrival.The lobby and bar area was beautiful and a place where you want to sit and relax. Our room was very nice and we had a lot of space. The breakfast buffet was great with lots of selections. 5 star breakfast hostess Veronca dressed up in a lit up Santa costume was very fun, friendly and helpful. The rest of the hotel staff also was very friendly.
This was our first time in Chicago. The hotel and staff were wonderful. Clean rooms, comfy beds and great breakfast.
Breakfast area was clean, well attended by staff, and the coffee was nice and hot!
I was very pleased with the modern facilities - rooms and lobby were recently updated, the facility was clean and the pool/workout facilities were nice. However, I would only recommend staying here if you are a heavy sleeper or are in town to party. This hotel is located in the heart of Chicago nightlife and, unfortunately, the windows do not have enough sound dampening capability to inhibit the constant noise. There are several late night bars in the area open until 4 or 5am, then people spill into the streets. Things quieted down around 5:30am - just in time for breakfast.
Easy check in. Great walking distance to almost everything. Friendly staff. Confrontable room. Overall experience = A+
hotel lobby is under renovation but the rooms are updated, nice and clean. Price point and location are great. Zero problems with my stay. quiet as well.
I booked this hotel based on the excellent reviews here and on other sites. To be fair, this is not a horrible hotel. It's just that for the price (rooms were available for the same price at the Marriott, Westin and Hilton the day I booked), it is not worth it. I am not a hotel snob. I have stayed just as happily at Comfort Inns as at the Four Seasons. Its just about fitting the hotel to the occassion and the price. The good: Staff is really friendly and eager to please; the pool and exercise room, though small, has great views and was nice for kids. The box of floaty toys was a nice touch. The location is awesome and walkable to the museums, Michigan Ave, Navy Pier. The bad: They are currently under construction. No lobby, no kitchen for hot breakfast. The promised free breakfast was a bag with a frozen (and yes I mean still frozen) Jimmy Dean breakfast sandwich delivered to your door to eat in your room. Except that they forgot to deliver for half my stay. They also forgot to restock shampoo or provide enough towels for everyone in the room. No major tragedies and they were quick to fix, but speaks to a poor process and/or an overworked staff. The furniture is exactly as pictured but up close, it is all veneer that is peeling off giving it a very cheap motel like feel. Also, the "dresser" is really a filing cabinet next to the desk. Also, no lock boxes in the rooms. Everything feels a little dirty, possibly due to construction.
The people were wonderful and the location was great. When they get done with their remodel it will be really nice.
It was a affordable downtown hotel, not best location, but 5-9 min with traffic using Uber, from the place I was doing my business meetings. In general, the hotel was clean 3/5, customer service good, breakfast included. Pretty good for 3-4 days business meeting.
The hotel met all of my expectations. There was not a great variety of amenities, but the location made up for it.
Convenient, clean, and comfortable stay for a good value!
Hotel was clean staff friendly in the heart of chicago &walking distance to many places
Was downtown to see a show and decided to drive home the next day and enjoy the night in the city. Hotel was centrally located to much of what I wanted to do, so could walk. The room was very nice and the staff exceptional!
Very friendly and helpfull staff need some improvement in breakfast variety
I stayed at the Springhill suites in Chicago downtown for a weekend. The location was perfect, just minutes from the magnificent mile, john hancock observatory et al. The room was clean, and there were no surprises. The staff in the lobby was always courteous.
Spent NYE here, great location, close to river north restaurants/bars
Guest reviews for Springhill Suites by Marriott Chicago Downtown/ River North
great location
Everyone
very nice hotel, great service, really enjoyed our stay
Everyone
Stay was great . Staff brought everything such as a wheel chair at a quick response
Review comment
Dual Front Desk Supervisor responded on Jul 14, 2017
Thank you for sharing about your experience! It was our pleasure to accommodate all of your needs. We hope to be your hotel of choice for future trips to Chicago! Best regards, Julie Brecheisen
graduation
Everyone
We had reserved a suite assuming it was a two room suite like shown on the website. Not quite what we had expected for a Marriott. Staff was outstanding, accommodating, polite and very attentive. The breakfast was great!
Review comment
Dual Front Desk Supervisor responded on May 28, 2017
Thank you for sharing your review! We are disappointed to hear that your room was not what you had anticipated. It is great to hear that our staff was able to accommodate your needs! Please come back to visit us if you find yourself in the city again! Best, Julie Brecheisen
nice
Everyone
Nice hotel surrounded by a couple great bars the pull out couch was not comfortable at all however
Review comment
Dual Front Desk Supervisor responded on Mar 9, 2017
Thank you for your feedback. We hope to have the opportunity to serve you again on your next visit to the city. Best, Julie Brecheisen
excellent choice
Everyone
We had a five star check in by Tamela upon arrival.The lobby and bar area was beautiful and a place where you want to sit and relax. Our room was very nice and we had a lot of space. The breakfast buffet was great with lots of selections. 5 star breakfast hostess Veronca dressed up in a lit up Santa costume was very fun, friendly and helpful. The rest of the hotel staff also was very friendly.
Review comment
Josue Avila responded on Dec 28, 2016
Thank you for your five out five rating and amazing feedback regarding our staff! It delights us to know that you enjoyed your experience while staying with us. We hope to see you again the next time your travels bring you back to Chicago!
Everyone
This was our first time in Chicago. The hotel and staff were wonderful. Clean rooms, comfy beds and great breakfast.
Review comment
Josue Avila responded on Dec 6, 2016
Thank you for your 4 out 5 rating! We are glad to know that you enjoyed your first time in Chicago and we hope to see you again the next time your travels bring you back to the city.
nice room, comfortable bed, great breakfast.
Everyone
Breakfast area was clean, well attended by staff, and the coffee was nice and hot!
Review comment
Josue Avila responded on Nov 28, 2016
Thank you for your five out of five rating! Your feedback is greatly appreciated and we hope to see you again the next time you are in Chicago.
nice digs, but noisy until 5am
Everyone
I was very pleased with the modern facilities - rooms and lobby were recently updated, the facility was clean and the pool/workout facilities were nice. However, I would only recommend staying here if you are a heavy sleeper or are in town to party. This hotel is located in the heart of Chicago nightlife and, unfortunately, the windows do not have enough sound dampening capability to inhibit the constant noise. There are several late night bars in the area open until 4 or 5am, then people spill into the streets. Things quieted down around 5:30am - just in time for breakfast.
Review comment
Shaun responded on Aug 31, 2016
We are grateful for the feedback you provided us in regards of your recent stay with us. We are disappointed to hear you experienced challenges during your stay. We will look to make improvements to ensure guests are able to relax while with us.
nice hotel to great food
Everyone
Easy check in. Great walking distance to almost everything. Friendly staff. Confrontable room. Overall experience = A+
Review comment
Josue Avila responded on Jan 1, 1970
Thank you for your response and encouraging feedback regarding our staff. We hope to see you again the next time you are in Chicago. Best, Josue Avila FDM
business
Everyone
hotel lobby is under renovation but the rooms are updated, nice and clean. Price point and location are great. Zero problems with my stay. quiet as well.
Review comment
Shaun responded on May 2, 2016
Thank you for your review
Thank you for your excellent rating! We are happy to hear that our location and amenities served your needs and we hope to see you again soon! Best, Julie Brecheisen