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The Whitehall Hotel

4.0 out of 5.0

Recent guest reviews

I'm glad I chose the Whitehall Hotel for my first trip to Chicago. The staff was amazing and answered all of my questions and offered tips for a tourist. The location was convenient to shopping, dining, and public transportation. It would have been nice if the morning coffee station stayed open longer for those who have a later start to the day. The two restaurants on site were fantastic and provided quick service. I would stay here again.

Front staff and door attendance efficient and friendly. We had a problem with the cleanliness with the elevator. In our room, the cabinet that the tv was placed on had a drawer that would not stay shut. It would slide open about 8 inches each time we tried to close it causing me to run into it more than once. The TV was difficult to operate and the room's book directory was missing most pages and not organized. It would have been nice to have a coffee machine in the room since the complimentary coffee downstairs was put away before 10:00. I've stayed at Whitehall at least 4 times before but will stay somewhere else on my next visit to Chicago.

How this hotel has above a 4 rating is beyond me. It's old...not like charming old..like falling apart old. Literally, the faucet handles in my bathroom would come off every time I turned the water on or off. The towel rack came off the wall. The toilet paper holder fell apart when I changed the roll. There were holes in the floor and the door of the bathroom. The paint was cracking all over the room. The doors are so old that you have to slam them to shut them so that's great to hear all night and all morning. The gym is a joke. The workout machines are ancient and the elliptical sounds like a loud death trap. They never specified when coffee or breakfast was available. I tried to get coffee on Monday and the rude employee behind the bar said "coffee ends 9 or 9:30. WHAT DOES THAT EVEN MEAN? She didn't even offer to let me buy coffee. The elevators fit about 2 people in them and take forever to get to your floor. The walls are paper thin and you can hear everything. Also, this might just be a Chicago thing, but be prepared to be woken up by the loudest siren you ever heard in your life at around 7am every morning. Also, they don't have a locked luggage locker to store your bags after checkout. They just sit outside under a covered hallway. I'm not new to traveling. I'm a business traveler and spend several nights away from home every month. Skip this place and find something better.

The hotel staff was very nice - when they heard it was our anniversary offered a credit at the bar for a drink. Location and convenience were great - walked to lake shore, shopping and dinner.

Beautiful room with great layout. Bathroom was pristine and lovely. Square seats in front of bed was comfortable and useful. The only drawback were the problematic blinds controls which didn't allow the blinds to move open or shut very well.

Great site, close to grocery store and mag mile, easy to walk to many spots. Friendly staff. Coffee in AM. Would like a mini fridge that I could use, but in all other respects, this hotel was grand.

I chose The Whitehall to try a stay, for first time in the "Gold Coast" section as the location just west of John Hancock Building and a a good price was irresistible My room had one fatal flaw for me and I am sorry I did not try to change rooms. The room was across alley from ventilation for garage of new high rise. Not a problem there was no view on this stay, it was the noise. Which was not extreme and I could mostly block it out during sleep with earplugs sealing my ears as best as I know how. And it still was a problem, This is a problem I have with these types of mechanical sounds. The room was very good. Best feature was bed linens. The overall furnishings are a little too subdued and beige, A muddy color carpet, Small sofa, desk, small square ottomans. Worst was the hot water, came up slowly and never that really hot such as right for shaving or hot shower. There was no clock or clock radio in the room. There are no ice machines, but desk staff will supply ice bucket for you. No fridge but there is a minibar and open tray (next to TV!)

The location of this hotel is perfect if you want to be downtown. Close to the 360 Observatory, tons of places to eat and within walking distance of everything. The hotel staff are pleasant and the rooms are clean and comfortable. There is complimentary tea and coffee, too. I would recommend this hotel.

Nobody told us parking was included until check out and by that time we parked public for 80 dollars. We saved no money with orbitz or Expedia next time we will try another travel company to book hotel

My husband and I visited Chicago for our anniversary over the 4th of July weekend. We chose the Whitehall for its location and price. Overall, it was ok. The room was clean and the staff was friendly. The location was excellent for us, not even a block from Michigan Ave and the John Hancock building. The reason I only gave it three stars is because of the details that seemed to disappoint on a regular basis. Nothing major, just annoying. The tub drained slow. We let a staff member know and it wasn't addressed while we were there. Five of the twelve shower curtain "rings" (not rings, but not sure what else you call them) were broken. Two had been replaced but didn't match. Three just hung broken. The toilet paper holder was precariously attached to the wall. It never came off, but I thought it might each time I used it. The lamps in the main room were worn such that the knobs swayed in their sockets and felt like they were also going to come off in my hand. The mini fridge is stocked with items to buy with no room left for guest items. Don't include a mini fridge in the room description of it's for hotel use (sales) rather than my use. We squeezed a couple drinks in around the items and apparently knocked some items off their sensors because we were charged for them even though we did not use them. I asked them to be removed and was told they would be, but it was just an extra hassle. The mini fridge also locked on us during our stay. We were told when we checked on that we c

We came in from the Chicago Burbs for some sightseeing. This hotel has location, location, location! It is a half Block West Michigan Avenue you could easily catch a bus on the corner to head down to the Art Institute. If you walk two blocks west, you could catch a bus North to Lincoln Park Zoo. The hotel is as North as the John Hancock and it's block is right by Water Tower Place Shopping. There is plenty of food and shopping within walking distance. I would definitely stay again. The only negatives are there are only two elevators which each only carry 5 people. It did not seem to be a huge deal, but I did wish they were bigger. The room was great, quiet, clean, I felt safe at all times.

The hotel wasa claqssic boutique hotel that has seen better days. While clean it needs to be remodeled to return to its former glory. The location is good, the hotel clean, but it is all worn around the edges.

I've stayed at the Whitehall a number of times, and will keep coming back. The hotel staff are great people to work with, although I did see their "stern side" when guests were rude or unreasonable. They are probably a bit too liberal in their "late check out" policy, as it was common for folks to be hanging out in the lobby waiting to get to their room after normal check in time. That made tempers flare, which never accomplishes anything. (We were delayed an hour at check in, but were able to change and adjust our plans on the fly). The hotel is old and classic, but kept quite clean. Some minor repairs (broken molding pieces in our room) are needed, but there were no functional problems. Very quiet for an inner city hotel and WAY cheaper than larger chain hotels on the same street. You are a block off Michigan and by the Water Tower. You can't beat access to the whole city from this spot, and it's an easy "L" ride (or L and bus if not at rush hour) from O'Hare.

You can't ask for more in terms of the location, and the staff are all great from the receptionists to the doormen. But the hotel needs updating everywhere: room carpets and drapes are dingy; and furnishings like lamps, couches and bedspreads have seen better days too. But it's certainly the case that if the management were to make those improvements, the room prices would be $50-$100 more per night. Also on the positive side: having an exhaust fan in the bathroom is unusual these days, which is much appreciated after a shower; and the restaurant serves great pizza. Personally, I continue to stay there every time I go to Chicago because despite the faded glory, it's a great value for the money.

See subject line ... bathrooms need help ... couldn't get hot water and the faucet mobs turn endlessly

Our check in staff was too busy answering the phone to even give basics such as letting us know about the free coffee or any of the facilities/services. When my husband asked a question she answered "as I told you....", but she hadn't. The only decent employee we met was during checkout. If they were all like her, the stay would have been great. Room was very nice and the bed was extremely comfortable.

We loved the hotel. The location is great, the staff is awesome. Very friendly and very helpful. We will definitely stay at this hotel again when we have a Chicago trip. Everything is within 10 minute walking distance. The rooms were clean, and the bar at the first floor is very convenient to enjoy couple drinks before you end your night. There is also a restaurant in the hotel that we did not get to try.

Just an average hotel. Nothing special about this place. Room was dark. Needs to be updated. Decent bathroom. There are dozens of other moderately priced hotels in the area that look and feel better.

Bedding and location were perfect at this hotel. If you want to be in the middle of Chicago action at a reasonable price, then the boutique Whitehall is your hotel.

We stayed for one night, the location is great (although it took our uber drive a little while it for some reason). the staff was friendly. great price

Room options

Junior Suite

King 1 | Sleeps 4

Superior Room, 1 King Bed

King 1 | Sleeps 2

Superior Double Room

Queen 2 | Sleeps 4

Double Room (Pinnacle)

Queen 2 | Sleeps 4

Guest reviews for The Whitehall Hotel

Everyone (40) Business (204) Couples (481) Students (1) Family (178) Friends (146) Other (118)
4

great location for a good price

Everyone

I'm glad I chose the Whitehall Hotel for my first trip to Chicago. The staff was amazing and answered all of my questions and offered tips for a tourist. The location was convenient to shopping, dining, and public transportation. It would have been nice if the morning coffee station stayed open longer for those who have a later start to the day. The two restaurants on site were fantastic and provided quick service. I would stay here again.

By , from Harrisburg, Pa on Sep 23, 2017

3

great location

Everyone

Front staff and door attendance efficient and friendly. We had a problem with the cleanliness with the elevator. In our room, the cabinet that the tv was placed on had a drawer that would not stay shut. It would slide open about 8 inches each time we tried to close it causing me to run into it more than once. The TV was difficult to operate and the room's book directory was missing most pages and not organized. It would have been nice to have a coffee machine in the room since the complimentary coffee downstairs was put away before 10:00. I've stayed at Whitehall at least 4 times before but will stay somewhere else on my next visit to Chicago.

By , from north Alabama on Sep 21, 2017

2

not great..

Everyone
Old, falling apart, exercise equipment. Old, falling apart, bathroom. Old, falling apart, bathroom.

How this hotel has above a 4 rating is beyond me. It's old...not like charming old..like falling apart old. Literally, the faucet handles in my bathroom would come off every time I turned the water on or off. The towel rack came off the wall. The toilet paper holder fell apart when I changed the roll. There were holes in the floor and the door of the bathroom. The paint was cracking all over the room. The doors are so old that you have to slam them to shut them so that's great to hear all night and all morning. The gym is a joke. The workout machines are ancient and the elliptical sounds like a loud death trap. They never specified when coffee or breakfast was available. I tried to get coffee on Monday and the rude employee behind the bar said "coffee ends 9 or 9:30. WHAT DOES THAT EVEN MEAN? She didn't even offer to let me buy coffee. The elevators fit about 2 people in them and take forever to get to your floor. The walls are paper thin and you can hear everything. Also, this might just be a Chicago thing, but be prepared to be woken up by the loudest siren you ever heard in your life at around 7am every morning. Also, they don't have a locked luggage locker to store your bags after checkout. They just sit outside under a covered hallway. I'm not new to traveling. I'm a business traveler and spend several nights away from home every month. Skip this place and find something better.

By , from Atlanta, Georgia on Sep 19, 2017

5
Everyone

The hotel staff was very nice - when they heard it was our anniversary offered a credit at the bar for a drink. Location and convenience were great - walked to lake shore, shopping and dinner.

By on Sep 19, 2017

5
Everyone

Beautiful room with great layout. Bathroom was pristine and lovely. Square seats in front of bed was comfortable and useful. The only drawback were the problematic blinds controls which didn't allow the blinds to move open or shut very well.

By on Sep 8, 2017

5
Everyone

Great site, close to grocery store and mag mile, easy to walk to many spots. Friendly staff. Coffee in AM. Would like a mini fridge that I could use, but in all other respects, this hotel was grand.

By on Sep 6, 2017

3

modest cozy posh

Everyone
Whitehall (see sign), View on E. Delaware Michigan Av.

I chose The Whitehall to try a stay, for first time in the "Gold Coast" section as the location just west of John Hancock Building and a a good price was irresistible My room had one fatal flaw for me and I am sorry I did not try to change rooms. The room was across alley from ventilation for garage of new high rise. Not a problem there was no view on this stay, it was the noise. Which was not extreme and I could mostly block it out during sleep with earplugs sealing my ears as best as I know how. And it still was a problem, This is a problem I have with these types of mechanical sounds. The room was very good. Best feature was bed linens. The overall furnishings are a little too subdued and beige, A muddy color carpet, Small sofa, desk, small square ottomans. Worst was the hot water, came up slowly and never that really hot such as right for shaving or hot shower. There was no clock or clock radio in the room. There are no ice machines, but desk staff will supply ice bucket for you. No fridge but there is a minibar and open tray (next to TV!)

By , from New York, N.Y. on Aug 29, 2017

5

great hotel and location

Everyone

The location of this hotel is perfect if you want to be downtown. Close to the 360 Observatory, tons of places to eat and within walking distance of everything. The hotel staff are pleasant and the rooms are clean and comfortable. There is complimentary tea and coffee, too. I would recommend this hotel.

By , from Philadelphia, Pennsylvania on Jul 26, 2017

1

nobody told us parking was included

Everyone

Nobody told us parking was included until check out and by that time we parked public for 80 dollars. We saved no money with orbitz or Expedia next time we will try another travel company to book hotel

By , from cedar rapids iowa on Jul 18, 2017

3

ok, but i would try somewhere else if i went again

Everyone

My husband and I visited Chicago for our anniversary over the 4th of July weekend. We chose the Whitehall for its location and price. Overall, it was ok. The room was clean and the staff was friendly. The location was excellent for us, not even a block from Michigan Ave and the John Hancock building. The reason I only gave it three stars is because of the details that seemed to disappoint on a regular basis. Nothing major, just annoying. The tub drained slow. We let a staff member know and it wasn't addressed while we were there. Five of the twelve shower curtain "rings" (not rings, but not sure what else you call them) were broken. Two had been replaced but didn't match. Three just hung broken. The toilet paper holder was precariously attached to the wall. It never came off, but I thought it might each time I used it. The lamps in the main room were worn such that the knobs swayed in their sockets and felt like they were also going to come off in my hand. The mini fridge is stocked with items to buy with no room left for guest items. Don't include a mini fridge in the room description of it's for hotel use (sales) rather than my use. We squeezed a couple drinks in around the items and apparently knocked some items off their sensors because we were charged for them even though we did not use them. I asked them to be removed and was told they would be, but it was just an extra hassle. The mini fridge also locked on us during our stay. We were told when we checked on that we c

By , from Jacksonville, FL on Jul 6, 2017