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The Whitehall Hotel

4.0 out of 5.0

Recent guest reviews

Nobody told us parking was included until check out and by that time we parked public for 80 dollars. We saved no money with orbitz or Expedia next time we will try another travel company to book hotel

My husband and I visited Chicago for our anniversary over the 4th of July weekend. We chose the Whitehall for its location and price. Overall, it was ok. The room was clean and the staff was friendly. The location was excellent for us, not even a block from Michigan Ave and the John Hancock building. The reason I only gave it three stars is because of the details that seemed to disappoint on a regular basis. Nothing major, just annoying. The tub drained slow. We let a staff member know and it wasn't addressed while we were there. Five of the twelve shower curtain "rings" (not rings, but not sure what else you call them) were broken. Two had been replaced but didn't match. Three just hung broken. The toilet paper holder was precariously attached to the wall. It never came off, but I thought it might each time I used it. The lamps in the main room were worn such that the knobs swayed in their sockets and felt like they were also going to come off in my hand. The mini fridge is stocked with items to buy with no room left for guest items. Don't include a mini fridge in the room description of it's for hotel use (sales) rather than my use. We squeezed a couple drinks in around the items and apparently knocked some items off their sensors because we were charged for them even though we did not use them. I asked them to be removed and was told they would be, but it was just an extra hassle. The mini fridge also locked on us during our stay. We were told when we checked on that we c

We came in from the Chicago Burbs for some sightseeing. This hotel has location, location, location! It is a half Block West Michigan Avenue you could easily catch a bus on the corner to head down to the Art Institute. If you walk two blocks west, you could catch a bus North to Lincoln Park Zoo. The hotel is as North as the John Hancock and it's block is right by Water Tower Place Shopping. There is plenty of food and shopping within walking distance. I would definitely stay again. The only negatives are there are only two elevators which each only carry 5 people. It did not seem to be a huge deal, but I did wish they were bigger. The room was great, quiet, clean, I felt safe at all times.

The hotel wasa claqssic boutique hotel that has seen better days. While clean it needs to be remodeled to return to its former glory. The location is good, the hotel clean, but it is all worn around the edges.

I've stayed at the Whitehall a number of times, and will keep coming back. The hotel staff are great people to work with, although I did see their "stern side" when guests were rude or unreasonable. They are probably a bit too liberal in their "late check out" policy, as it was common for folks to be hanging out in the lobby waiting to get to their room after normal check in time. That made tempers flare, which never accomplishes anything. (We were delayed an hour at check in, but were able to change and adjust our plans on the fly). The hotel is old and classic, but kept quite clean. Some minor repairs (broken molding pieces in our room) are needed, but there were no functional problems. Very quiet for an inner city hotel and WAY cheaper than larger chain hotels on the same street. You are a block off Michigan and by the Water Tower. You can't beat access to the whole city from this spot, and it's an easy "L" ride (or L and bus if not at rush hour) from O'Hare.

You can't ask for more in terms of the location, and the staff are all great from the receptionists to the doormen. But the hotel needs updating everywhere: room carpets and drapes are dingy; and furnishings like lamps, couches and bedspreads have seen better days too. But it's certainly the case that if the management were to make those improvements, the room prices would be $50-$100 more per night. Also on the positive side: having an exhaust fan in the bathroom is unusual these days, which is much appreciated after a shower; and the restaurant serves great pizza. Personally, I continue to stay there every time I go to Chicago because despite the faded glory, it's a great value for the money.

See subject line ... bathrooms need help ... couldn't get hot water and the faucet mobs turn endlessly

Our check in staff was too busy answering the phone to even give basics such as letting us know about the free coffee or any of the facilities/services. When my husband asked a question she answered "as I told you....", but she hadn't. The only decent employee we met was during checkout. If they were all like her, the stay would have been great. Room was very nice and the bed was extremely comfortable.

We loved the hotel. The location is great, the staff is awesome. Very friendly and very helpful. We will definitely stay at this hotel again when we have a Chicago trip. Everything is within 10 minute walking distance. The rooms were clean, and the bar at the first floor is very convenient to enjoy couple drinks before you end your night. There is also a restaurant in the hotel that we did not get to try.

Just an average hotel. Nothing special about this place. Room was dark. Needs to be updated. Decent bathroom. There are dozens of other moderately priced hotels in the area that look and feel better.

Bedding and location were perfect at this hotel. If you want to be in the middle of Chicago action at a reasonable price, then the boutique Whitehall is your hotel.

We stayed for one night, the location is great (although it took our uber drive a little while it for some reason). the staff was friendly. great price

Very nice boutique hotel conveniently located near Magnificent Mile.

We enjoyed our stay in spite of its lacking many of the amenities we are used to. The staff was very accommodating and pleasant. It was unusual to arrive and at check in be informed that my card would be charged $75 per day for incidentals and if not used, credited back at checkout. There are two restaurants on location, but the one night we called to order, they had closed at 10 p.m. I will likely shop around for another hotel to try on our next trip to Chicago.

it was a comfortable environment as well as a friendly staff. the rooms were in good conditions and good service was given.

I stayed for two weeks during this visit to Chicago and loved everything about this hotel; close to everyone I wanted and needed to see, very helpful staff available at all hours, quick valet, delicious food at multiple in-house restaurants, reliable laundry service, help navigating to places beyond even the city, and overall an idyllic building and staff. I recommend this place to anyone. Hat's off!

Perfect location to all Chicago has to offer. Great

Great place to stay in Chicago! Awesome location. The staff was incredibly helpful and friendly!

We ate at the Italian restaurant in the hotel. Food was great. The rooms are updated and very clean.

I felt the hotel was a great location downtown and had a very nice staff, specifically the bellmen. However, I did not feel the room was as nice as it was shown and described on the website. You can tell they made a couple basic decor upgrades, but majority of the room was dated and worn. The furniture and wallpaper could use some refreshing, and just because it says granite counter tops in the bathroom does not mean it's been updated. There was some questionable black speckles in the shower, small holes/chips in the bathroom floor, the nightstand and desk were chipped and worn, the fixtures were very dated and hard to use (specifically the sink knobs), two of our light fixtures didn't work, the string for the blinds was broken, and they also did not offer many amenities. There's no vending machines, no microwave, no mini fridge (except for a locked mini bar), no coffeemaker, and they only offer you their expensive beverages and snacks as options. The restaurant looked nice, but we did not eat there. Overall I was disappointed with what we received for accommodations, but glad the staff was friendly and helpful.

105 E Delaware Pl Chicago IL

Hotel highlights

  • Walking distance to John Hancock Center and Chicago Water Tower
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Near North Side, The Whitehall Hotel is adjacent to John Hancock Center and within a 5-minute walk of other popular sights like Chicago Water Tower. This 4-star hotel has 222 rooms and welcomes guests with 2 restaurants, free in-room WiFi, and a fitness center. It's in central Chicago and also close to Millennium Park and Art Institute of Chicago.


Dining

Enjoy dining at Meis Corner, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. Start your day off with breakfast, available for a fee.


Rooms

All of The Whitehall Hotel's 222 air-conditioned rooms provide minibars, free local calls, and safes. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in Egyptian cotton sheets. Ironing boards and desks are other standard amenities.


Property features

At The Whitehall Hotel, guests have access to a fitness center, free WiFi in public areas, and a meeting room. Valet parking is offered for USD 65.00 per night. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this boutique hotel include a business center, coffee/tea in a common area, and a computer station.

Room options

Junior Suite

King 1 | Sleeps 4

Superior Room, 1 King Bed

King 1 | Sleeps 2

Superior Double Room

Queen 2 | Sleeps 4

Double Room (Pinnacle)

Queen 2 | Sleeps 4

Guest reviews for The Whitehall Hotel

Everyone (32) Business (204) Couples (481) Students (1) Family (178) Friends (146) Other (118)
1

nobody told us parking was included

Everyone

Nobody told us parking was included until check out and by that time we parked public for 80 dollars. We saved no money with orbitz or Expedia next time we will try another travel company to book hotel

By , from cedar rapids iowa on Jul 18, 2017

3

ok, but i would try somewhere else if i went again

Everyone

My husband and I visited Chicago for our anniversary over the 4th of July weekend. We chose the Whitehall for its location and price. Overall, it was ok. The room was clean and the staff was friendly. The location was excellent for us, not even a block from Michigan Ave and the John Hancock building. The reason I only gave it three stars is because of the details that seemed to disappoint on a regular basis. Nothing major, just annoying. The tub drained slow. We let a staff member know and it wasn't addressed while we were there. Five of the twelve shower curtain "rings" (not rings, but not sure what else you call them) were broken. Two had been replaced but didn't match. Three just hung broken. The toilet paper holder was precariously attached to the wall. It never came off, but I thought it might each time I used it. The lamps in the main room were worn such that the knobs swayed in their sockets and felt like they were also going to come off in my hand. The mini fridge is stocked with items to buy with no room left for guest items. Don't include a mini fridge in the room description of it's for hotel use (sales) rather than my use. We squeezed a couple drinks in around the items and apparently knocked some items off their sensors because we were charged for them even though we did not use them. I asked them to be removed and was told they would be, but it was just an extra hassle. The mini fridge also locked on us during our stay. We were told when we checked on that we c

By , from Jacksonville, FL on Jul 6, 2017

4

three nights stay

Everyone

We came in from the Chicago Burbs for some sightseeing. This hotel has location, location, location! It is a half Block West Michigan Avenue you could easily catch a bus on the corner to head down to the Art Institute. If you walk two blocks west, you could catch a bus North to Lincoln Park Zoo. The hotel is as North as the John Hancock and it's block is right by Water Tower Place Shopping. There is plenty of food and shopping within walking distance. I would definitely stay again. The only negatives are there are only two elevators which each only carry 5 people. It did not seem to be a huge deal, but I did wish they were bigger. The room was great, quiet, clean, I felt safe at all times.

By on Jun 29, 2017

3

an old hotel with good bones

Everyone

The hotel wasa claqssic boutique hotel that has seen better days. While clean it needs to be remodeled to return to its former glory. The location is good, the hotel clean, but it is all worn around the edges.

By , from Palm Beach, Florida on Jun 27, 2017

5

reasonable rate in classic older gold coast hotel

Everyone
Taken while standing on Michigan Ave!

I've stayed at the Whitehall a number of times, and will keep coming back. The hotel staff are great people to work with, although I did see their "stern side" when guests were rude or unreasonable. They are probably a bit too liberal in their "late check out" policy, as it was common for folks to be hanging out in the lobby waiting to get to their room after normal check in time. That made tempers flare, which never accomplishes anything. (We were delayed an hour at check in, but were able to change and adjust our plans on the fly). The hotel is old and classic, but kept quite clean. Some minor repairs (broken molding pieces in our room) are needed, but there were no functional problems. Very quiet for an inner city hotel and WAY cheaper than larger chain hotels on the same street. You are a block off Michigan and by the Water Tower. You can't beat access to the whole city from this spot, and it's an easy "L" ride (or L and bus if not at rush hour) from O'Hare.

By , from Blacksburg, VA on Jun 26, 2017

3

great location; needs sprucing up

Everyone

You can't ask for more in terms of the location, and the staff are all great from the receptionists to the doormen. But the hotel needs updating everywhere: room carpets and drapes are dingy; and furnishings like lamps, couches and bedspreads have seen better days too. But it's certainly the case that if the management were to make those improvements, the room prices would be $50-$100 more per night. Also on the positive side: having an exhaust fan in the bathroom is unusual these days, which is much appreciated after a shower; and the restaurant serves great pizza. Personally, I continue to stay there every time I go to Chicago because despite the faded glory, it's a great value for the money.

By , from New Mexico on May 29, 2017

3

fair hotel in good location ... bathroom aweful

Everyone

See subject line ... bathrooms need help ... couldn't get hot water and the faucet mobs turn endlessly

By on May 27, 2017

4

only 1 staff member in 4 pleasant

Everyone

Our check in staff was too busy answering the phone to even give basics such as letting us know about the free coffee or any of the facilities/services. When my husband asked a question she answered "as I told you....", but she hadn't. The only decent employee we met was during checkout. If they were all like her, the stay would have been great. Room was very nice and the bed was extremely comfortable.

By , from Cincinnati, Oh on May 27, 2017

5

great experience

Everyone

We loved the hotel. The location is great, the staff is awesome. Very friendly and very helpful. We will definitely stay at this hotel again when we have a Chicago trip. Everything is within 10 minute walking distance. The rooms were clean, and the bar at the first floor is very convenient to enjoy couple drinks before you end your night. There is also a restaurant in the hotel that we did not get to try.

By , from Nashville, TN on Apr 15, 2017

3

boutique style hotel that's just meh.

Everyone

Just an average hotel. Nothing special about this place. Room was dark. Needs to be updated. Decent bathroom. There are dozens of other moderately priced hotels in the area that look and feel better.

By , from New York, NY on Mar 29, 2017