Old hotel that has it’s charms. Staff was friendly. Room and property was clean. Great location.
Nice, clean and convenient to downtown city. I would definitely go back.
The building could use some more updating, but I enjoyed the older feel of the spaces inside. The location is great, not far from the Art Institute, Field Museum, Millennium Park, and other destinations. The people there were very friendly and helpful.
They never changed our sheets, they just remade the bed and folded things into the bed. We had dirty towels given to us in our bathroom that had dirt on them. Another had a giant hole in the middle. The microwave that was on the 12th floor for guests was dirty and the handle on our room door was broken. Worst stay I have ever had in a hotel anywhere much less in the city of Chicago
Is too old no clean and the staff during day are not friendly. Also they charge of 100 hundres when arrived and after I checked out they give the amount and later at home they chrarge 50 more and when I called they said that they charge 50 for the clean service, but said that before
In my experience I am very dissatisfied with the conditions of this hotel, the 10th floor that I had a very strong smell of old or very dirty humidity and my room the smell was much stronger I reported it to reception and the lady answered me well that's the only thing we have. I had two nights to stay I could not only stay one more night apart it became very expensive for the conditions of the room
It’s an older hotel so you expect it not be the most updated. But for the price and the area it’s located in, it’s a good deal if your not wanting spend $300 a night on a room. Having to different restaurants attached to the hotel also helped make up for anything it lacked
The staff was friendly. The room was just out dated.
There were several issues with the room i need to address and will be requesting a refund for my stay. First the staff were incredibly rude, i had called a few times through the day just checking to see if there was any availability for early check in as my flight landed earlier then expected. Each time the staff was incredibly rude and even hung up the phone on me. When getting to the hotel to check in, the front desk agent and the security officer were incredibly rude as well and made it seem as if it was an inconvenience for us to be checking in at 3pm. Then we finally got up to the room, which was disgusting, the window has a large crack in it that i cut my finger on when inspecting it. The heater was on full, the bathroom was unacceptable, and the bedding was horrendous, when i tried to sleep i when to pull up the covers and the entire spread came up, and i saw how gross the mattress i had to sleep on was. I called down to the front desk multiple times asking for them to turn the heat off for my room and they said they will send someone up… no one ever came up. The tub in the bathroom is poorly installed and you could feel weak spots in it, i was scared to shower in there. This has by far been my worst experience at any hotel ever. And i will never be staying with this property again.
awesome hotel
Bugs in the bathroom. Ants and cockroach. Would not stay again.
Easy breezy just what I expected and better.
Upon arrival found out we had to pay 46$ for parking , requested a late Check out was told We couldn’t get a late check Out , went For breakfast was told There was no breakfast “ We was highjacked “ because we stated it was on the website as a hot Breakfast manager laughed and stated we got Highjacked , room smelled Moldy there was blood stains and burn holes in sheets and hair in tub very disappointed
People either love or hate this property. You have to take it as it is. It's a 100-year old hotel that has been retrofitted for today's traveler. Bare bones, no frills, old, outdated... but... it is clean, relatively quiet and an amazing location, especially for the price!
Clean and safe place that is well-located.
We loved the service from the front desk. Tatiana and Mike went out of their way as we arrived early. Held our bags for us, suggested a place to eat and checked us in early. Their personalities and kindness throughout our stay is what would bring us back to the hotel. The hotel rooms are a bit outdated. The service top notch!!!!
No hot water and very old and dirty
Service was upsetting. It wasn't a busy hotel at all to have such crappy customer service. The employee said my personal information outloud for everyone in the lobby to hear including my room number. That's a matter of safety!
Good location. Room was clean enough. We were told we could check in at 3, but our room wasn’t ready at 5. Quite a few guests not properly wearing mask in lobby.
Located in Downtown Chicago, Travelodge by Wyndham Downtown Chicago is adjacent to Grant Park and within a 10-minute walk of other popular attractions like Art Institute of Chicago. This 233-room hotel welcomes guests with conveniences like a coffee shop/cafe, free in-room WiFi, and a 24-hour business center.
Start each morning with cooked-to-order breakfast, available for a fee from 7 AM to noon. Get a pick-me-up at the coffee shop/cafe.
TVs come with satellite channels, and free WiFi keeps guests connected. Coffee makers, free weekday newspapers, and free local calls are other standard amenities.
Guests of Travelodge by Wyndham Downtown Chicago enjoy access to free WiFi in public areas, a 24-hour business center, and microwave in a common area. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include express check-out, free newspapers, and an ATM.
Old hotel that has it’s charms. Staff was friendly. Room and property was clean. Great location.
Nice, clean and convenient to downtown city. I would definitely go back.
Dear Flamur, I'm so happy you enjoyed your stay with us and can't wait to see you next time. Thank you for choosing Travelodge, and for your feedback
The building could use some more updating, but I enjoyed the older feel of the spaces inside. The location is great, not far from the Art Institute, Field Museum, Millennium Park, and other destinations. The people there were very friendly and helpful.
Dear Christopher, We are working on updating in the next few years, but glad you enjoyed and appreciated our history and location. Thank you for choosing Travelodge and your kind review
They never changed our sheets, they just remade the bed and folded things into the bed. We had dirty towels given to us in our bathroom that had dirt on them. Another had a giant hole in the middle. The microwave that was on the 12th floor for guests was dirty and the handle on our room door was broken. Worst stay I have ever had in a hotel anywhere much less in the city of Chicago
Dear Matthew, Thank you for choosing Travelodge Downtown, I'm sorry you were disappointed in our stayover service but we are a Green Property which means we only change sheets in stayover rooms if they are visibly stained or the guests request, its away to conserve water, chemicals and waste. as far as the towels and microwave I'm am personally speaking with that team and it will be addressed. Thank you again for your valued feedback.
Is too old no clean and the staff during day are not friendly. Also they charge of 100 hundres when arrived and after I checked out they give the amount and later at home they chrarge 50 more and when I called they said that they charge 50 for the clean service, but said that before
Dear Ernesto, Thank you for choosing Travelodge for your travel needs, I am so sorry your stay was not up to your satisfaction. We do place a hold on credit cards upon checking in and then charge the total upon checkout, the $50 is a deposit only and is refunded once departed and can take up to 7 business days to reflect on your account. We hope you give Travelodge another chance in the future, thank you again for staying with us.
In my experience I am very dissatisfied with the conditions of this hotel, the 10th floor that I had a very strong smell of old or very dirty humidity and my room the smell was much stronger I reported it to reception and the lady answered me well that's the only thing we have. I had two nights to stay I could not only stay one more night apart it became very expensive for the conditions of the room
Dear Jose, thank you for choosing Travelodge Downtown and leaving us your feedback. I spoke with maintenance regarding the smell on the 10th floor and it is being looked into we are in the process of planning a renovation in the next couple years to update and upgrade our fixtures. I also apologize that we were sold out during your stay and could not move you to another location. We hope you come back in the future. Thanks again for choosing Travelodge,
It’s an older hotel so you expect it not be the most updated. But for the price and the area it’s located in, it’s a good deal if your not wanting spend $300 a night on a room. Having to different restaurants attached to the hotel also helped make up for anything it lacked
Dear Terri, Thank you so much for choosing Travelodge Downtown, We value your feedback and are happy you enjoyed your stay with us. I'm so glad you took advantage of the restaurants, I to frequent them. Thanks again for choosing Travelodge,
The staff was friendly. The room was just out dated.
Hi Jessica, Thank you for staying with us here at Travelodge Downtown. Our team really enjoys their job and looks at our guests as family. We are in the process of planning a complete remodel and hope you you stay with us again in the future to see our progress. Thanks again for staying here at Travelodge Downtown
There were several issues with the room i need to address and will be requesting a refund for my stay. First the staff were incredibly rude, i had called a few times through the day just checking to see if there was any availability for early check in as my flight landed earlier then expected. Each time the staff was incredibly rude and even hung up the phone on me. When getting to the hotel to check in, the front desk agent and the security officer were incredibly rude as well and made it seem as if it was an inconvenience for us to be checking in at 3pm. Then we finally got up to the room, which was disgusting, the window has a large crack in it that i cut my finger on when inspecting it. The heater was on full, the bathroom was unacceptable, and the bedding was horrendous, when i tried to sleep i when to pull up the covers and the entire spread came up, and i saw how gross the mattress i had to sleep on was. I called down to the front desk multiple times asking for them to turn the heat off for my room and they said they will send someone up… no one ever came up. The tub in the bathroom is poorly installed and you could feel weak spots in it, i was scared to shower in there. This has by far been my worst experience at any hotel ever. And i will never be staying with this property again.
Thank you for choosing Travelodge Downtown Chicago. I do apologize for the experience you had. We will pass the feedback to upper leadership for continuous improvement.
awesome hotel
Hello valued guest. We would like to thank you for choosing Travelodge downtown Chicago, and also for taking the time out of your busy schedule to give us your feed back so we can use it to improve for the future.
Dear Aaron, Thank your foe choosing Travelodge Downtown and for your feedback. We are happy you enjoyed your visit and look forward to seeing you again