Very nice view.
We loved the service, and the stay. Very customer-centric. The room was absolutely great!
The service was exceptional. The lobby and suites were beautiful.
The air in the room was much too dry, and the fan blew dry air all night. We could not put the fan any lower. Other than that, this is an awesome property, and I like the redecorating but miss the fountain that used to be in the lobby area. Also, the gift shop went away? Meeting rooms were comfortable and the staff was top-tier great.
The room was elegant, the beds were extremely comfortable, and it was a clean property. The check in experience was fast, friendly, and efficient
I got in early around 7am at the property and requested to check in. The receptionist Alice told me that she would do her best to accommodate since it was full from previous night. I was tired due to a red eye flight and I told Alice that I was prepared to pay for an additional night if she could get me a room. She mentioned I was the first in queue to get a room and she would expedite my request as soon as guests leave and she will contact housekeeping. I sat in the lobby and waited for three hours as I watched guests checking out and leaving. Finally I called a nearby hotel and I manage to get a reservation for an early check in. I asked Alice if she could cancel my reservation and she abruptly found a room for me. I stay at the Ritz properties all around the world and never had such terrible service from the staff.
Location, quality and proximity. Great service. Prices are high (7.00 for a coffee!?)
Property has great views of the Chicago Skyline & Lake Michigan.
Location is great and within walking distance to many desired destinations
Was not worth the price. Roomed in much nicer places for less. Check in was 3 hours late and still someone was in the room cleaning when we walked in.
Located in Downtown Chicago, The Ritz-Carlton, Chicago is next to popular attractions like Michigan Avenue and Water Tower Place. This 434-room hotel welcomes guests with conveniences like 2 restaurants, a full-service spa, and an indoor pool. It's connected to a shopping center in central Chicago, and also a short walk from John Hancock Center and Lake Michigan.
Enjoy dining at one of 2 onsite restaurants including Torali Italian-Steak, which specializes in Italian cuisine. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe.
55-inch Smart TVs come with cable channels, and guests can stay connected with WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Minibars, safes, and phones are also available. Housekeeping is available on request.
The Ritz-Carlton, Chicago features a full-service spa, an indoor pool, and a gym. Valet parking is available for USD 79.00 per night. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this spa hotel include meeting rooms, a business center, and a computer station.
Very nice view.
We loved the service, and the stay. Very customer-centric. The room was absolutely great!
The service was exceptional. The lobby and suites were beautiful.
The air in the room was much too dry, and the fan blew dry air all night. We could not put the fan any lower. Other than that, this is an awesome property, and I like the redecorating but miss the fountain that used to be in the lobby area. Also, the gift shop went away? Meeting rooms were comfortable and the staff was top-tier great.
Thank you so much for staying with us. We are thrilled that you enjoyed your stay. We hope you will stay with us again soon!