Skip to main content
Beginning of main content

The Ritz-Carlton, Chicago

5.0 out of 5.0

Recent guest reviews

The location is perfect - which drew us to the hotel to begin, but, the attention by the staff and the welcoming and gorgeous aura, at first glance, was the first attention getter for us. The bar area turned out to be a great place to relax and take in the beauty of the renovation, and, the convenience of the Concierge and front desk was great without being intrusive. We had the pleasure of a ride in the hotel car and learned about several local goodies from our driver, Aaron. I would recommend this Ritz Carlton to anyone and would hope to return to enjoy the spa and restaurant another time.

The service was wonderful and we had a great view of the lake from our room. The kids loved the candy cart. The pool was too cold for them, and there is no hot tub, so they were a bit disappointed, but the adults enjoyed it.

As usual, each experience at the Ritz Carleton Chicago is exceptional. From the attentive and personable valet to the mindful desk staff, each person quietly enjoys and appreciates their role and support of your stay. On the second time only of seeing the desk clerk, they had already called me by name. Perfectly appointed suite with calm and stylish furnishings.

Overall an outstanding hotel. The location is ideal, and the staff is amazing.

The front desk of the hotel, Right now April 2017 is in remodelation, but everything was really good in my trip 4 nights with great comfort in my room. I visited the restaurant a couple times and the food was great!! The Staff was so friendly. Thanks Luis Rios

The Ritz Carlton is central to our preferred prime shopping and entertainment areas of the upper Michigan Avenue beat. It was the best value at this time when compared to other nearby hotels, including it's sister the XXXX XXXXXXX. No issues with the hotel itself and didn't take advantage of the house restaurant or in-room dining so no judgment there. Historically I found their menu to be pretty pricey but all are in that area. We have frequented the area for nearly forty years, primarily for shopping and entertainment venues. Our only disappointment is the loss of many of the shops and stores that we historically preferred, prime among them was Lord and Taylor, an early Water Tower anchor. Sadly, the loss of much of the Water Tower Place panache, is also true of upscale retail in most other parts of the area and of course other cities. While this trend is not forecast to reverse we will probably continue to plan trips of this kind. One point, possibly political, that needs to be said. Whenever we, coming from an even more rural state, mention to friends that we will be in Chicago, they without hesitation question our sanity. For many their only perspective is of the headline grabbing crime situation. The upper retail and entertainment district has a more common or even lesser crime issue but I can only imagine how Chicago could overall benefit and prosper if they legitimately reversed that as fact.

people that worked in the hotel were excellent from checkin to checkout...a couple of staffers were more than helpful...the location is great...we just really miss the old lobby and lounge area...the bellman and parking attendants were very helpful directing us to different attractions...of course the hotel is within several great place to go...we used a stroller and had no problems...

Not enough elevators and many not working very frustrating.

Lovely room, comfortable bed , wonderful view and most accommodating staff!!

This hotel seems old. Very nice but.. you expect more at this price

My two long time friends and I each year spend a weekend together going to a NFL game. This year we chose Chicago. The Ritz is in a great central location. The room was great, the price reasonable and the staff was very helpful. I am going to bring my girlfriend to Chicago next month and we will stay at the Ritz.

Excellent service. Spacious room with lake views. Great location.

Great location. Wonderful bar and restaurant. Fantastic service.

Great hotel, great staff. Beautiful rooms and worth every penny!

The hotel staff was top notch - always going that extra mile for us no matter what we needed (and we found ourselves needing a few things in our one night stay!). For marathon weekend this hotel had a rate not much higher than the rest of Chicago hotels so a big win for us! I will gladly splurge on this hotel for my next Chicago stay.

great hotel. spent a wonderful night at Chicago. however, the hotel itself is quite old compare to all the other five stars. good lake view during the day!

Our experience was perfect, fun food, helpful staff, lobby was so beautiful and the bars and restaurant were a treat at every turn. There was some construction while we were here, but it was of no bother. We were in town for an open water swim and the location was perfect. We walked everywhere we wanted to go. What a great weekend. Our only complaint is that our bed was SO hot. We both woke up sweating, which we decided was due to a down pillow topper over the mattress as well as a down comforter. The pillow topper might only need to be a winter thing.

The staff was rude and arrogant; our room was not cleaned at 3:30 PM on the second day of our stay with absolutely no remorse. When we inquired about a late checkout we were told that the hotel was fully committed and it was not possible. After some screaming the late checkout was granted. We stay at the Ritz in Cleveland frequently and the experiences are like night and day. Cleveland is a real Ritz the Chicago Ritz is owned by the Four Seasons which apparently make a huge difference.

As always ritz aims to please. Great location great experience.

This hotel was amazing. The location was great and the staff was very friendly. We loved it here and the staff even surprised us with a cupcake for my husbands birthday. I definitely recommend this hotel and our next visit to Chicago we will definitely stay at the RItz CArlton.

Room options

Room, 1 King Bed, City View

King 1 | Sleeps 3

Room, Lake View

King 1 | Sleeps 3

Room, 2 Double Beds, City View

Full 2 | Sleeps 4

Executive Suite, Michigan Avenue View

King 1 | Sleeps 3

Guest reviews for The Ritz-Carlton

Everyone (10) Business (7) Couples (10) Family (10) Friends (4)
5

beautifully comfortable

Everyone

The location is perfect - which drew us to the hotel to begin, but, the attention by the staff and the welcoming and gorgeous aura, at first glance, was the first attention getter for us. The bar area turned out to be a great place to relax and take in the beauty of the renovation, and, the convenience of the Concierge and front desk was great without being intrusive. We had the pleasure of a ride in the hotel car and learned about several local goodies from our driver, Aaron. I would recommend this Ritz Carlton to anyone and would hope to return to enjoy the spa and restaurant another time.

By on Sep 11, 2017

5

great hotel

Everyone

The service was wonderful and we had a great view of the lake from our room. The kids loved the candy cart. The pool was too cold for them, and there is no hot tub, so they were a bit disappointed, but the adults enjoyed it.

By on Aug 17, 2017

5

rita carleton - chicago water tower

Everyone

As usual, each experience at the Ritz Carleton Chicago is exceptional. From the attentive and personable valet to the mindful desk staff, each person quietly enjoys and appreciates their role and support of your stay. On the second time only of seeing the desk clerk, they had already called me by name. Perfectly appointed suite with calm and stylish furnishings.

By on Jul 4, 2017

5
Everyone

Overall an outstanding hotel. The location is ideal, and the staff is amazing.

By , from Boston on May 1, 2017

4

my wife birthday!!

Everyone
At the Chicago Bean!! Coming back from dinner!!

The front desk of the hotel, Right now April 2017 is in remodelation, but everything was really good in my trip 4 nights with great comfort in my room. I visited the restaurant a couple times and the food was great!! The Staff was so friendly. Thanks Luis Rios

By , from Miami, Fl. on Apr 11, 2017

5

convenient

Everyone

The Ritz Carlton is central to our preferred prime shopping and entertainment areas of the upper Michigan Avenue beat. It was the best value at this time when compared to other nearby hotels, including it's sister the XXXX XXXXXXX. No issues with the hotel itself and didn't take advantage of the house restaurant or in-room dining so no judgment there. Historically I found their menu to be pretty pricey but all are in that area. We have frequented the area for nearly forty years, primarily for shopping and entertainment venues. Our only disappointment is the loss of many of the shops and stores that we historically preferred, prime among them was Lord and Taylor, an early Water Tower anchor. Sadly, the loss of much of the Water Tower Place panache, is also true of upscale retail in most other parts of the area and of course other cities. While this trend is not forecast to reverse we will probably continue to plan trips of this kind. One point, possibly political, that needs to be said. Whenever we, coming from an even more rural state, mention to friends that we will be in Chicago, they without hesitation question our sanity. For many their only perspective is of the headline grabbing crime situation. The upper retail and entertainment district has a more common or even lesser crime issue but I can only imagine how Chicago could overall benefit and prosper if they legitimately reversed that as fact.

By on Mar 15, 2017

4
Everyone

people that worked in the hotel were excellent from checkin to checkout...a couple of staffers were more than helpful...the location is great...we just really miss the old lobby and lounge area...the bellman and parking attendants were very helpful directing us to different attractions...of course the hotel is within several great place to go...we used a stroller and had no problems...

By , from new jersey on Feb 20, 2017

5

beautiful hotel great location

Everyone

Not enough elevators and many not working very frustrating.

By on Nov 21, 2016

5

perfect for our quick trip

Everyone

Lovely room, comfortable bed , wonderful view and most accommodating staff!!

By , from C on Sep 12, 2016

4
Everyone

This hotel seems old. Very nice but.. you expect more at this price

By on Apr 26, 2016