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Recent guest reviews

The service was exceptional. The lobby and suites were beautiful.

The air in the room was much too dry, and the fan blew dry air all night. We could not put the fan any lower. Other than that, this is an awesome property, and I like the redecorating but miss the fountain that used to be in the lobby area. Also, the gift shop went away? Meeting rooms were comfortable and the staff was top-tier great.

The room was elegant, the beds were extremely comfortable, and it was a clean property. The check in experience was fast, friendly, and efficient

I got in early around 7am at the property and requested to check in. The receptionist Alice told me that she would do her best to accommodate since it was full from previous night. I was tired due to a red eye flight and I told Alice that I was prepared to pay for an additional night if she could get me a room. She mentioned I was the first in queue to get a room and she would expedite my request as soon as guests leave and she will contact housekeeping. I sat in the lobby and waited for three hours as I watched guests checking out and leaving. Finally I called a nearby hotel and I manage to get a reservation for an early check in. I asked Alice if she could cancel my reservation and she abruptly found a room for me. I stay at the Ritz properties all around the world and never had such terrible service from the staff.

Location, quality and proximity. Great service. Prices are high (7.00 for a coffee!?)

Property has great views of the Chicago Skyline & Lake Michigan.

Location is great and within walking distance to many desired destinations

Was not worth the price. Roomed in much nicer places for less. Check in was 3 hours late and still someone was in the room cleaning when we walked in.

Everything, especially the Swimming Pool and the lobby.

The staff was great! Everyone was very helpful all the time. There is nothing 5 star about this hotel. At the very most it’s a 4 star. The bed was horrible!!!! I woke up with shoulder and back pain. Before I booked the hotel I read some reviews and all of them are true. I would never recommend nor stay at this hotel again.

What can I say its the Ritz! Amazing service and place.

Love this hotel and staff! Love Chicago! Everyone very friendly!

E Pearson Street Chicago IL

Hotel highlights

  • Steps from Water Tower Place and John Hancock Center
  • Onsite dining
  • Spa
  • Indoor pool

Located in Near North Side, The Ritz-Carlton, Chicago is next to popular attractions like Water Tower Place and John Hancock Center. This 5-star hotel has 434 rooms and welcomes guests with a restaurant, a full-service spa, and an indoor pool. It's connected to a shopping center in central Chicago, and also a short walk from Chicago Water Tower and Michigan Avenue.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.


Rooms

All 434 rooms feature minibars, safes, and phones. Guests can expect WiFi and Smart TVs with cable channels and DVD players. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Ironing boards and desks are also standard.


Property features

The Ritz-Carlton, Chicago features a full-service spa, an indoor pool, and a fitness center. Valet parking is available for USD 76.00 per night. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this luxury hotel include a spa tub, a sauna, and a business center.

Room options

Club Suite, 1 Bedroom, Lakeside (Lounge Access)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Club Room, 2 Double Beds

2 Double Beds | Sleeps 4

Executive Suite, 1 Bedroom (Lounge Access)

1 King Bed | Sleeps 3

Room, Lake View

1 King Bed | Sleeps 3

Guest reviews for The Ritz-Carlton, Chicago

Everyone (30) Couples (12) Business (7) Family (18) Friends (4)
5
Family

The service was exceptional. The lobby and suites were beautiful.

By on Jan 13, 2020

4
Everyone

By on Jan 12, 2020

5
Family Business Business

The air in the room was much too dry, and the fan blew dry air all night. We could not put the fan any lower. Other than that, this is an awesome property, and I like the redecorating but miss the fountain that used to be in the lobby area. Also, the gift shop went away? Meeting rooms were comfortable and the staff was top-tier great.

By on Dec 13, 2019

5
Family

The room was elegant, the beds were extremely comfortable, and it was a clean property. The check in experience was fast, friendly, and efficient

By on Oct 30, 2019

1
Everyone

I got in early around 7am at the property and requested to check in. The receptionist Alice told me that she would do her best to accommodate since it was full from previous night. I was tired due to a red eye flight and I told Alice that I was prepared to pay for an additional night if she could get me a room. She mentioned I was the first in queue to get a room and she would expedite my request as soon as guests leave and she will contact housekeeping. I sat in the lobby and waited for three hours as I watched guests checking out and leaving. Finally I called a nearby hotel and I manage to get a reservation for an early check in. I asked Alice if she could cancel my reservation and she abruptly found a room for me. I stay at the Ritz properties all around the world and never had such terrible service from the staff.

By on Sep 22, 2019

1
Everyone

By on Sep 18, 2019

5
Everyone

By on Sep 9, 2019

5
Everyone

By on Aug 26, 2019

5
Family

Location, quality and proximity. Great service. Prices are high (7.00 for a coffee!?)

By on Jul 29, 2019

5
Everyone

Property has great views of the Chicago Skyline & Lake Michigan.

By on Jul 4, 2019

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