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Aloft Chicago O'Hare

3.0 out of 5.0

Recent guest reviews

The efforts of the entire team at aloft were among the best I have been a part of. Folks were raving about not only the ballroom space, but the entire setup, location, decor etc… It Started with Debbie in Sales who was able to give us a fantastic deal. We usually setup with a sister property but Debbie showed ho Aloft can outshine. Behind the scenes Lucy, Monica and Jonathan and entire banquet staff that master the meetings, made sure teams like ours are taken care of! We had folks coming in at different times and Juliana made sure that all accommodations were handles without any issues Kudos to General Manager Liz Kraft for having such a great team. Thanks, Joe

I stayed this hotel for my partners birthday for the weekend. I was so excited to go there because it was close to the fashions outlets, casino, restaurants & theater. I was disappointed because the room I received had no microwave, no bathtub & no dressers to put our clothes in!!! The only thing complimentary was coffee and Wi-Fi.

The pictures show the cool lights of the lobby, ok. But the rooms are dark (as the hallways), poorly furnished, uncomfortable bed, no drawers, no closet (just three hangers in the bathroom), and doesn't look fresh nor clean. From the bedroom phone it's impossible to call the front desk or room service if you need anything. Our room was made late in the day. Afterwords still some piece of paper from the morning sugar packs was on the floor. No towels. No new (plastic) cups. Truly awful.

This hotel has amazing lights and set-up! The staff is extremely helpful, and you have access to unlimited coffee! Heated pool, exercise area, fireplaces and so much more. You have to see it to believe it!!! 0.0

The Team at Aloft were awesome. The property was in great shape and the Team went over the top for our group. The rooms were extremely clean and the van drivers, front desk, breakfast chef were top notch.

The hotel is actually better than what I expected after reading some of the horrifying reviews. I booked this place primarily because of its location and nearby attractions and only was staying for one night between two flights at O'hare. I would say for that purpose the hotel is nice enough. The shuttle was quick and the staff were nice. I would echo the concerns raised by many with regard to noise - yes the wall were a bit too thin. Another problems is that the hotel does not offer dinner - and dinner option is limited to the fashion outlet or nearby deliveries (not so many). But overall I may stay again for transit purposes.

My spouse and I were returning from holiday in Mexico on Saturday, February 25th.  Our flights required an overnight in Chicago with an early departure on Sunday, February 26th.  Because I have stayed in an Aloft property previously and found it to be comfortable with professional staff I chose the property at Chicagoe O'Hare being close to the airport. In all the business and personal travel my husband and I have done around the world we've stayed in many hotels.  I have to say this property is the worst we've ever stayed in. It started with the airport arrival - an international flight.  The Ground Transportation officials informed us that the Aloft Shuttle would collect us at exit 5E and that it came every half hour on the quarter and three-quarter hour.  We waited for 45 minutes during which time the shuttle did not appear.  I pulled out the reservation confirmation, called the hotel and was told the shuttle was making its rounds and would eventually pick us up.  After waiting over an hour, it finally arrived at 5E! As we drove up to the hotel, the front door portico (where the shuttle drops off) was filled with randomly parked cars which left no room for the shuttle to pull up to the door for drop off.  The driver asked us to get off the shuttle where he stopped.  I wear a leg brace which requires a certainly level of assistance for accessibility.  The doors of the shuttle opened and required us to climb over a shrub and a curb to walk toward and accessible ramp leading to a walkway.  The driver was completely unconcerned. We arrived at the front desk to find staff with limited, if any customer service skills.  He was unconcerned about our wait at the airport and when he learned we were at 5E he said, "oh ya, you have to call from that one if you want a pick up".  How would a guest know that?  There is nothing in the airport, nothing disclosed by the ground transportation staff and, worse yet, nothing on the reservation confirmation saying that a call was required!!! The lobby reminded me of a nightclub ... dim lighting, loud music and staff who cannot finish with one guest before moving on to another ... again, no customer service skills.  The entire scene reminded me of a frat house where even the guests were speaking in very loud tones ... one might call it yelling! We checked into Room 328.  The room itself lives up to the "boutique" nature of the hotel ... compact but relatively comfortable with avant guarde décor.  For that I say "well done". Given that we had to be up at 5 am and to the airport at 6 am, we retired early ... complete with "do not disturb" sign on the door.  The noise all night was unbelievable ... loud conversations in hall - every word of which could be heard in our room; slamming doors; people running up and down the halls.  While bothersome we didn't see it reasonable to complaint before midnight.  We didn't get any sleep the entire night.  Every 20 to 30 minutes slamming doors, what seemed like partying in the hall, loud conversations.  At 4 am, I finally opened our door and shouted, "for the love of god could you be quiet" which did little other that cause laughter and more noise. At check-out we explained all of this to the desk clerk her only question was whether we called the desk.  Had we called the desk we would have been doing so every 20 - 30 minutes.  She went on to say that there are either 7 or 9 bars within walking distance and that they can't control who books in and what behaviour there will be from the drunken guests who go to these bars!!!! So, it seems they are aware that it has a "frat house" environment and possibly a corresponding reputation. If you have a reason to stay in a hotel near Chicago O'Hare airport, choose anyone but this one. If certainly isn't fit for a family or anyone who wants a good night's sleep.

Im torn about this place.. Pros: .location is PERFECT to anything in MB Financial Bank park and the Fashion Outlets (literally next door to fogo de chao),if you need to go to Ohare you cant beat their shuttle (fast,friendly service,exclusive use to Aloft guests), the front desk and food area customer service is FANTASTIC and super nice/helpful,parking is cheap and there. Plus the walkway makes it super easy to get to hotel (advice park on side closest to hotel and elevator adjacent to stairs,swear its there lol) Place has a very cool,hip,vibe,and is definitely geared towards younger crowd,families,or someone looking for cheap but NICE hotel. There isn't a lot of storage or closet space,but rooms are clean and i love the fact they have smart tvs and encourage use of your own streaming device I do love their snack/food area...nothing fancy,but great if you are starving and want a snack or quick salad. Pricey,but expected at a hotel Cons: bed sucks BALLZ, sooooo not comfortable at all. I realize there is only so much hotels can do and this isnt a luxury hotel but COME ON...gotta get nicer mattresses. You can hear EVERYTHING in the rooms,hallways,and outside. I didnt really care much as we were just there to do Global Entry interviews at Ohare,but was a bit uncomfortable when i heard a couple arguing. If you are looking for a luxury,romantic stay or some place for a wedding, this is NOT the place for you. However,if you are flying in/out of Ohare,having a night out nearby...than Aloft serves its purpose,and i would stay again if i was flying. Its also pet friendly so that can be a HUGE plus for some!

Close to the airport by convenient shuttle. Lobby is hip and inviting. Excellent bar and great bartender (Amanda). The room was spacious and clean. Excellent price for a simple stay with plenty of good choices for meals within a few minutes walk. Save the money for larger chains with room service and other frills, spend the saved money at a nice local restaurant.

All alofts are different, but this is a great location for early morning flights. Clean and accommodating staff. This is nice since Westin and Marriott merged and I happen to be a Marriott frequent traveler. will stay again for sure. Parking is across in a large multi layer garage, only downside when its super cold.

9700 Balmoral Ave Rosemont IL

Aloft Chicago O'Hare places you next to Fashion Outlets of Chicago and within a 5-minute walk of MB Financial Park at Rosemont. This 247-room, 3-star hotel welcomes guests with a bar/lounge, an indoor pool, and a 24-hour fitness center. Rosemont Theatre and Donald E. Stephens Convention Center are also a short walk from this Rosemont hotel.


Dining

For your convenience, breakfast is available for a fee. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

The 247 rooms are recently renovated and have an array of amenities, including coffee makers, free bottled water, and laptop-compatible safes. Guests can expect free WiFi and wired Internet, along with 42-inch TVs and pay movies. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Phones, ironing boards, and desks are other standard amenities.


Property features

At Aloft Chicago O'Hare, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, self parking is USD 23 per day, or you can take advantage of the free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include 5 meeting rooms, conference space, and a 24-hour business center.

Room options

aloft, Traditional Room

King 1 | Queen 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

70% of guests recommend this hotel

Total of 815 reviews