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Aloft Chicago O'Hare

3.0 out of 5.0

Recent guest reviews

This is my first time at Aloft O'Hare & I would like to recognize the following staff members for making a difference during my stay. Michaela,was the utmost professional over the phone in securing the shuttle & other matters before my arrival. She is very attentive, patient, & caring. Jessica was also the utmost professional in that she took care of my arrival & acknowledged my membership status as a platinum level participant. She gave me complimentary breakfast voucher plus points. Pedro came to my rescue with regard to an issue with the television channels. Pedro expertly pinpointed the issue with the special chip. He was also the utmost professional & very results oriented in that not only did he arrange a room change but asked me to accompany him to the new room to make sure that television set was in working order. When we did the key exchange I was given a $10.00 breakfast voucher. He performed all this within a time frame of less than 10 minutes. That is what I call excellence in customer servicing. The common thread with all 3 employees is that they go above & beyond what is expected of them. I appreciate these staff members & hope you will reward them accordingly. A simple "Thank You" won't suffice.

This hotel was fantastic. Very nicely decorated. My room was spacious and clean. Excellent layout. Located right next to Big 10 conference center. Lots of bars and restaurants within walking distance. Lovely courtyard.

This is my third time staying at the hotel. Each time was a family event and absolutely a fun time. The hotel is located across from the outlet mall and numerous bars, restaurants, and even a movie theater. If you are planning on staying here with family, a must see is the sugar factory. Definitely bring the kids. If you are staying with adults or just want to have fun and hang out, you want to check out bub city. There are numerous other restaurants and bars in the area that you can walk to. It is amazing and definitely worth the money. Not to mention the hotel rooms our excellent.

I've stayed at a few Aloft hotels and this one was a bit subpar. The first room reeked, really reeked of feet. Fortunately they were able to move me to another where, although there wasn't a smell of feet, there was an odor in the "bathroom" side of the room. More like a bad water smell. The gym was basic. A few cardio machines, the usual dumbbells (50lbs was the max), and a pulley all around fitness machine. The yoga mats were pretty filthy. No exercise balls which nowadays is pretty standard. Very small pool, which I noticed, while across the hall on the treadmill, had a film of something on top of the water. I'm sure it was clean though as the stench of chlorine in the corridor was overpowering. The hotel is right across the street from an outlet mall and next to a strip of restaurants and a movie theatre. It was fine for a quick nights stay but, in my mind, only a quick nights stay. The room and hotel, while surface clean, just has this feeling of dinginess about it and needs some deep cleaning.

My wife made on line reservations and mistakenly picked a non refundable option which happened to be one of the more expensive rates which seemed a bit odd to me. So, I called immediately (within minutes) after the reservations were made to see if we could make some adjustments (not cancel) because there were much better refundable rate available for that day. The reservation agent would not budge. I asked if we could at least get parking added and at that point the agent got a little "snarky", so I just gave up. We haven't even arrived yet... not looking forward to this property. It's clearly our fault as we picked the non refundable reservation, but one would think there would be at least some negotiating room when I called immediately after she made the reservations.

This is most likely the worst hotel I have ever stayed at. When entering our room upon arrival the odor emitting was overpowering and unbearable. As if someone had just "used the bathroom" seconds prior or for lack of a better term "dirty feet". A couple days after checkout we were billed an additional amount for what the manager explained was a "stolen shower hose". I am a 40 year old mother and would not even know how to steal a hose from a shower. Upon talking to 2 managers (one which called it a shower hose, and the other called it a shower head), we were informed that there would be no discussion, we would pay for it and that we were "liars". This hotel will rip you off. This hotel's staff is rude and uncooperative and this place is dirty. I would recommend finding another hotel if you find yourself in the Rosemont area.

A very good option very close to O'Hare. Clean new hotel in a convenient location. The staff was friendly and helpful. Good rooms, great WiFi connection, walking distance to several good options for food or drinks. Note: based upon its location, it is a bit noisy with airplanes overhead all of the time! Bring earplugs!

Stayed here with a travel delay - really close to O'Hare and I absolutely love this brand - so trendy and new. And the hotel aroma is amazing! I would stay here again in a heartbeat, and look for other Aloft properties.

I only spent one night here but it was a great experience. The location was great and close to the airport. Plenty to do nearby such as malls, movie theaters, lots of shopping. Hotel has a bar, gym, pool, lots of amenities. For the room - the bed was very comfortable and the shower was great with the Bliss products. You can also get free cables to hook up your phone to your tv - which is useful if you plan to stay longer. I would recommend!

Very happy they allowed pets they even gave us a treat bag for him. The rooms are really cozy and it's a very clean place. Wish that parking was included though. Kids loved the pool. The staff was friendly and helpful.

9700 Balmoral Ave Rosemont IL

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Bar/lounge
  • Free airport shuttle
  • Indoor pool

Aloft Chicago O'Hare places you next to Fashion Outlets of Chicago and within a 5-minute walk of MB Financial Park at Rosemont. This 247-room, 3-star hotel welcomes guests with a bar/lounge, an indoor pool, and a 24-hour fitness center. Rosemont Theatre and Donald E. Stephens Convention Center are also a short walk from this Rosemont hotel.


Dining

For your convenience, breakfast is available for a fee. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

The 247 rooms are recently renovated and have an array of amenities, including coffee makers, free bottled water, and laptop-compatible safes. Guests can expect free WiFi and wired Internet, along with 42-inch TVs and pay movies. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Phones, ironing boards, and desks are other standard amenities.


Property features

At Aloft Chicago O'Hare, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, self parking is USD 23 per day, or you can take advantage of the free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include 5 meeting rooms, conference space, and a 24-hour business center.

Room options

aloft, Traditional Room, 2 Queen Beds

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

70% of guests recommend this hotel

Total of 844 reviews