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Aloft Chicago O'Hare

3.0 out of 5.0

Recent guest reviews

Hotel is nice and close to shopping mall but airport shuttle is not frequent. staff is helpful as well. No proper restaurant for B/F or Lunch but a take away type of snack bar is available. room view depends of room category

I stayed at this hotel over the weekend with some friends. I had never stayed at an Aloft before but I booked it for convenience. (It's within walking distance to the convention center that we were going to.) Overall, we loved the hotel's atmosphere. The light up bar was our favorite part. The room was a little small but it worked for us. The biggest issue we had was with the staff. When I booked the room, there was an option for early check-in/late check-out. The convention that we went to started at 10:30, so I asked for an 11:00am check in. On our drive there, we called the hotel to make sure we could check in early. The lady explained that they had been completely booked the night before so they wouldn't have any clean rooms for a few hours. When we got there (around 11), we asked if any rooms were clean yet. The two girls at the front desk were extremely cold and unhelpful. I asked if they could take my number and call me when they had a room ready. They never called. When we finally got to check in, they were still rude and obviously annoyed. I used to work the front desk at a hotel so I know that sometimes there just aren't any rooms available. The way that they treated us, however, was really disappointing.

I was here for a work meeting and have stayed at an Aloft before, so I knew what I should probably expect. This did not disappoint - dark elevators, sparse room accessories, and pounding lobby music. However, this hotel has some positives: The desk staff is accommodating and attentive and the bartender works hard to please and offers some great drinks. Shuttle service is also good. When you're out of the room, you're happier than when you are in it. The bad is the rooms and surrounding areas. Dark elevators are creepy which makes them feel as if they are not clean. Halls are also dim and unattractive. The rooms are very small. The only real sitting space is on the bed and that makes it uncomfortable for more than 1 person. The beds are set on pedestals and are not very comfortable - sort of dorm-like. Bathroom shower is dark and missing light bulbs increase the darkness. The addition of the shower window into the bedroom might make it uncomfortable for some visitors. Sparse furnishing add to the monastery feel. Finally, the TV service is terrible. Picture is substandard and channels are limited. Stay downstairs and watch anything in the bar. Basically, this is a hotel trying hard to be hip and in it's efforts has become too spartan to be comfortable. It's bad when I'm wishing I was at the comfort of a Hampton Inn instead of this hotel....

The efforts of the entire team at aloft were among the best I have been a part of. Folks were raving about not only the ballroom space, but the entire setup, location, decor etc… It Started with Debbie in Sales who was able to give us a fantastic deal. We usually setup with a sister property but Debbie showed ho Aloft can outshine. Behind the scenes Lucy, Monica and Jonathan and entire banquet staff that master the meetings, made sure teams like ours are taken care of! We had folks coming in at different times and Juliana made sure that all accommodations were handles without any issues Kudos to General Manager Liz Kraft for having such a great team. Thanks, Joe

I stayed this hotel for my partners birthday for the weekend. I was so excited to go there because it was close to the fashions outlets, casino, restaurants & theater. I was disappointed because the room I received had no microwave, no bathtub & no dressers to put our clothes in!!! The only thing complimentary was coffee and Wi-Fi.

The pictures show the cool lights of the lobby, ok. But the rooms are dark (as the hallways), poorly furnished, uncomfortable bed, no drawers, no closet (just three hangers in the bathroom), and doesn't look fresh nor clean. From the bedroom phone it's impossible to call the front desk or room service if you need anything. Our room was made late in the day. Afterwords still some piece of paper from the morning sugar packs was on the floor. No towels. No new (plastic) cups. Truly awful.

This hotel has amazing lights and set-up! The staff is extremely helpful, and you have access to unlimited coffee! Heated pool, exercise area, fireplaces and so much more. You have to see it to believe it!!! 0.0

The Team at Aloft were awesome. The property was in great shape and the Team went over the top for our group. The rooms were extremely clean and the van drivers, front desk, breakfast chef were top notch.

The hotel is actually better than what I expected after reading some of the horrifying reviews. I booked this place primarily because of its location and nearby attractions and only was staying for one night between two flights at O'hare. I would say for that purpose the hotel is nice enough. The shuttle was quick and the staff were nice. I would echo the concerns raised by many with regard to noise - yes the wall were a bit too thin. Another problems is that the hotel does not offer dinner - and dinner option is limited to the fashion outlet or nearby deliveries (not so many). But overall I may stay again for transit purposes.

My spouse and I were returning from holiday in Mexico on Saturday, February 25th.  Our flights required an overnight in Chicago with an early departure on Sunday, February 26th.  Because I have stayed in an Aloft property previously and found it to be comfortable with professional staff I chose the property at Chicagoe O'Hare being close to the airport. In all the business and personal travel my husband and I have done around the world we've stayed in many hotels.  I have to say this property is the worst we've ever stayed in. It started with the airport arrival - an international flight.  The Ground Transportation officials informed us that the Aloft Shuttle would collect us at exit 5E and that it came every half hour on the quarter and three-quarter hour.  We waited for 45 minutes during which time the shuttle did not appear.  I pulled out the reservation confirmation, called the hotel and was told the shuttle was making its rounds and would eventually pick us up.  After waiting over an hour, it finally arrived at 5E! As we drove up to the hotel, the front door portico (where the shuttle drops off) was filled with randomly parked cars which left no room for the shuttle to pull up to the door for drop off.  The driver asked us to get off the shuttle where he stopped.  I wear a leg brace which requires a certainly level of assistance for accessibility.  The doors of the shuttle opened and required us to climb over a shrub and a curb to walk toward and accessible ramp leading to a walkway.  The driver was completely unconcerned. We arrived at the front desk to find staff with limited, if any customer service skills.  He was unconcerned about our wait at the airport and when he learned we were at 5E he said, "oh ya, you have to call from that one if you want a pick up".  How would a guest know that?  There is nothing in the airport, nothing disclosed by the ground transportation staff and, worse yet, nothing on the reservation confirmation saying that a call was required!!! The lobby reminded me of a nightclub ... dim lighting, loud music and staff who cannot finish with one guest before moving on to another ... again, no customer service skills.  The entire scene reminded me of a frat house where even the guests were speaking in very loud tones ... one might call it yelling! We checked into Room 328.  The room itself lives up to the "boutique" nature of the hotel ... compact but relatively comfortable with avant guarde décor.  For that I say "well done". Given that we had to be up at 5 am and to the airport at 6 am, we retired early ... complete with "do not disturb" sign on the door.  The noise all night was unbelievable ... loud conversations in hall - every word of which could be heard in our room; slamming doors; people running up and down the halls.  While bothersome we didn't see it reasonable to complaint before midnight.  We didn't get any sleep the entire night.  Every 20 to 30 minutes slamming doors, what seemed like partying in the hall, loud conversations.  At 4 am, I finally opened our door and shouted, "for the love of god could you be quiet" which did little other that cause laughter and more noise. At check-out we explained all of this to the desk clerk her only question was whether we called the desk.  Had we called the desk we would have been doing so every 20 - 30 minutes.  She went on to say that there are either 7 or 9 bars within walking distance and that they can't control who books in and what behaviour there will be from the drunken guests who go to these bars!!!! So, it seems they are aware that it has a "frat house" environment and possibly a corresponding reputation. If you have a reason to stay in a hotel near Chicago O'Hare airport, choose anyone but this one. If certainly isn't fit for a family or anyone who wants a good night's sleep.

9700 Balmoral Ave Rosemont IL

Aloft Chicago O'Hare places you next to Fashion Outlets of Chicago and within a 5-minute walk of MB Financial Park at Rosemont. This 247-room, 3-star hotel welcomes guests with a bar/lounge, an indoor pool, and a 24-hour fitness center. Rosemont Theatre and Donald E. Stephens Convention Center are also a short walk from this Rosemont hotel.


For your convenience, breakfast is available for a fee. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


The 247 rooms are recently renovated and have an array of amenities, including coffee makers, free bottled water, and laptop-compatible safes. Guests can expect free WiFi and wired Internet, along with 42-inch TVs and pay movies. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Phones, ironing boards, and desks are other standard amenities.

Property features

At Aloft Chicago O'Hare, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, self parking is USD 23 per day, or you can take advantage of the free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include 5 meeting rooms, conference space, and a 24-hour business center.

Room options

aloft, Traditional Room, 2 Queen Beds

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

70% of guests recommend this hotel

Total of 818 reviews