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Recent guest reviews

Wad 24-7 airport shuttle. No restaurant, that would have been nice.

Check in was quick and easy. Just parking was a bit tough.

Very dirty, baseboards were hanging loose off the walls, sheets were stained. No one answered the phone at the front desk.

General impression was guests were an inconvenience to the staff. First problem, the desk clerk didn't know where the hotel shuttle picked up guests, and even after 5 calls, could not stir himself to find out. Shuttle driver - excellent. Check-in experience - I was interrupting the games / flirting of the desk clerk. Elevator broken, carpet stained and torn, walls scarred. Room, poor infrastructure that tried to hide behind nice decor. Check-out -- Had to ask 3 staff people to please make room in the hall with their carts so I could use the one remaining elevator to get to the lobby. Breakfast - surprisingly good, and overseen by a skilled, friendly waiter. Shuttle to airport, new driver, but again excellent.

The young man that took care of us was wonderful. He went above and beyond to make sure we were happy and taken care of

The knob door were damage and in the web page say transportation available but when you got there , says only pickup from the airport. That was the main reason i reserve on this unit

Staff was very good.

It’s a good and inexpensive hotel but is old. The sink and the shower wasn't in good shape.

Good decent breakfast , buffet like with quality items , free parking , very close to O’Hare and close to other restaurants and gas stations. Overall is a great buy for the money …

Rather not comment.

The room was OK. The common areas were run down. For the same price, or a few dollars more there are much better properties. Next trip I will stay somewhere else

I had an issue with one of my rooms and I talked to Jessica at the front desk and she was able to help me out! Incredible service! Thank you jessica for being the best!

Bad transport from airport. Rain leaks inside lobby and staff discussing about them.

The property has breakfast and every place else is charging the same or more and providing less amenities. Hotel room clean, front desk friendly, slept well

Lobby floor was dirty, trashcan was overflowing. smell in the room and hallway

W Higgins Road Rosemont IL

Hotel highlights

  • Walking distance to Allstate Arena
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free airport shuttle

Located in O'Hare within a short walk of Allstate Arena, Best Western At O'Hare is within 2 miles (3 km) of other popular sights such as Rivers Casino. This hotel has 138 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and a free airport shuttle.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 5:30 AM to 9:30 AM. Savor a meal from the comfort of your room with room service.


Rooms

All 138 rooms feature microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include free newspapers, free local calls, and safes.


Property features

Guests of Best Western At O'Hare enjoy a gym, free WiFi in public areas, and a business center. If you drive, self parking is USD 15 per night, or you can take advantage of the free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include a meeting room, express check-in, and express check-out.

Room options

Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave

1 Double Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Guest reviews for Best Western At O'Hare

Everyone (56) Couples (14) Family (36)
5
Family

Wad 24-7 airport shuttle. No restaurant, that would have been nice.

By on May 4, 2022

Review comment responded on May 4, 2022

DEAR JOSEPH Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to thank you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can provide you with a superior experience.

5
Partner Couples

Check in was quick and easy. Just parking was a bit tough.

By on Apr 18, 2022

Review comment responded on Apr 26, 2022

Dear Esmeralda, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to thank you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can provide you with a superior experience

2
Partner Couples

Very dirty, baseboards were hanging loose off the walls, sheets were stained. No one answered the phone at the front desk.

By on Apr 9, 2022

Review comment responded on Apr 11, 2022

Dear janice, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2
Everyone

General impression was guests were an inconvenience to the staff. First problem, the desk clerk didn't know where the hotel shuttle picked up guests, and even after 5 calls, could not stir himself to find out. Shuttle driver - excellent. Check-in experience - I was interrupting the games / flirting of the desk clerk. Elevator broken, carpet stained and torn, walls scarred. Room, poor infrastructure that tried to hide behind nice decor. Check-out -- Had to ask 3 staff people to please make room in the hall with their carts so I could use the one remaining elevator to get to the lobby. Breakfast - surprisingly good, and overseen by a skilled, friendly waiter. Shuttle to airport, new driver, but again excellent.

By on Feb 21, 2022

Review comment responded on Feb 22, 2022

Dear Grant Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

5
Family with small children

The young man that took care of us was wonderful. He went above and beyond to make sure we were happy and taken care of

By on Feb 1, 2022

Review comment responded on Mar 1, 2022

Dear Jennifer, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to thank you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can provide you with a superior experience.

3
Partner Couples

The knob door were damage and in the web page say transportation available but when you got there , says only pickup from the airport. That was the main reason i reserve on this unit

By on Jan 22, 2022

5
Friends Business Business

Staff was very good.

By on Dec 30, 2021

5
Everyone

By on Dec 19, 2021

3
Everyone

It’s a good and inexpensive hotel but is old. The sink and the shower wasn't in good shape.

By on Dec 18, 2021

4
Family

Good decent breakfast , buffet like with quality items , free parking , very close to O’Hare and close to other restaurants and gas stations. Overall is a great buy for the money …

By on Dec 6, 2021

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