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Best Western At O'Hare

3.0 out of 5.0

Recent guest reviews

I was impressed that my room was quiet even though we were right next to O'Hare Field.

The employee who checked me in seemed unhappy to be working and was less than pleasant.

Very close to the airport with a shuttle service available. Hotel has been refurbished and the king size bed was huge and very comfortable.

Check in was pretty easy and staff handled everything well under pressure - there were lots of people checking in that had difficulties with their reservations - they were nice and accommodating to all! The breakfast area looked really nice and like it had everything (although I did not eat from it). The rooms were nice except a few things need to be cleaned a bit better. Bathroom light switch was pretty dirty and their was tissue on the floor on the side of the bed closest to the window that was missed during cleaning after previous occupant left. Otherwise, really nice hotel, comfortable bed, super nice staff.

Check in was smooth and staff was very helpful suggesting transportation and food options during our stay. Breakfast options were hot and delicious every day with a variety for all diets 😃 ALL STAFF were very helpful and friendly. It's appreciated while vacationing to another state/city. Thank you!

Needs some improvement in shuttle service. There was only 1driver. Website says there is 24h airport shuttle service which would mean anytime a passenger needs to be at airport shuttle should be there to take him/her. Sorry by the staff doesn’t solve the problem

Housekeeping staff was very accommodating to our room needs. Had a long drive and needed a good night's rest and rest to prepare for our upcoming flight with time change. Our room was freshly made up by our short outing for our meal. Our shuttle drivers were very pleasant and helpful as well. Great service!!! Thank you :)

Convenient to airport. Clean room. Breakfast was good. Bed was too soft and uncomfortable.

Everything was great except parking! We were going round and round we let the front desk ladies there were no parking spots and did not let us know about extra parking until 20 min later after going round and round

Nice hotel next to motel. It has free shuttle from airport to and from motel. The only problem we had was we arrived late and check out was at noon. We had house keeping knocking on our door at 10:30 asking us when we were going to leave.

I was scheduled to stay in this hotel for a layover on 9/12/17. A team of us were to fly out the next morning to meet in Miami, then on to Haiti to aid in installing water filtration systems. Then hurricane Irma hit. I contacted the hotel directly as soon as I received confirmation that my flights had been canceled. They said they could not help me, and referred me to Orbitz. I contacted Orbitz (whose customer service is amazing) and the Orbitz rep placed me on hold & contacted the hotel directly. Once she came back on the line she said she pleaded with the hotel to cancel the reservation & issue a refund, to which they declined. So, I can't really say how the hotel itself was, but I will say their customer service needs some assistance.

The bed was so comfortable. The bathroom was clean. The staff greeted you with warm and friendly smiles.

The lady at check in was rude but a over all good experience other than that. Very close to the airport and convention center and restaurants. Rooms were very clean and housekeeping staff were friendly

Room was clean. Staff was friendly. Lots of noise from traffic. Hotel shuttle was excellent. Breakfast was OK. Fine overall for one night.

They charged my credit card 192.96 for room and "incidentals". Considering I paid Orbitz 201.00 for the room I was double charged. I will get the former removed my money is still on hold. This is my first, and, last time I will use Orbitz or any of the same type of services. I will also not recommend this Best Western.

Bad smell, old elevator, elevators don't look safe. don't have enough sheet and blanket.

Tired from late flight, no fee for transport to hotel. Quick easy check in.

10300 W Higgins Road Rosemont IL

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Within a short walk of Allstate Arena, Best Western At O'Hare is within 2 miles (3 km) of Rivers Casino. This 3-star hotel welcomes guests with 142 rooms and conveniences like free in-room WiFi, free self parking, and a free airport shuttle. Near the airport, the hotel is also close to Donald E. Stephens Convention Center and Rosemont Theatre.


Dining

Free full breakfast is included with your stay. This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.


Rooms

All of Best Western At O'Hare's 142 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can enjoy cable TV and stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free newspapers, free local calls, and video-game consoles.


Property features

At Best Western At O'Hare, guests have access to a fitness center, free WiFi in public areas, and a meeting room. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.

Guest reviews for Best Western At O'Hare

Everyone (17)
5
Everyone

I was impressed that my room was quiet even though we were right next to O'Hare Field.

By on Apr 19, 2018

4

clean and convenient

Everyone

The employee who checked me in seemed unhappy to be working and was less than pleasant.

By on Apr 18, 2018

4
Everyone

Very close to the airport with a shuttle service available. Hotel has been refurbished and the king size bed was huge and very comfortable.

By , from traverse city on Apr 12, 2018

4

nice, great price, great location

Everyone

Check in was pretty easy and staff handled everything well under pressure - there were lots of people checking in that had difficulties with their reservations - they were nice and accommodating to all! The breakfast area looked really nice and like it had everything (although I did not eat from it). The rooms were nice except a few things need to be cleaned a bit better. Bathroom light switch was pretty dirty and their was tissue on the floor on the side of the bed closest to the window that was missed during cleaning after previous occupant left. Otherwise, really nice hotel, comfortable bed, super nice staff.

By on Mar 12, 2018

5

exceptional service in all aspects

Everyone

Check in was smooth and staff was very helpful suggesting transportation and food options during our stay. Breakfast options were hot and delicious every day with a variety for all diets 😃 ALL STAFF were very helpful and friendly. It's appreciated while vacationing to another state/city. Thank you!

By , from Dresden, Ohio on Feb 23, 2018

3
Everyone

Needs some improvement in shuttle service. There was only 1driver. Website says there is 24h airport shuttle service which would mean anytime a passenger needs to be at airport shuttle should be there to take him/her. Sorry by the staff doesn’t solve the problem

By on Feb 21, 2018

5
Everyone

Housekeeping staff was very accommodating to our room needs. Had a long drive and needed a good night's rest and rest to prepare for our upcoming flight with time change. Our room was freshly made up by our short outing for our meal. Our shuttle drivers were very pleasant and helpful as well. Great service!!! Thank you :)

By , from Ohio on Feb 21, 2018

3

close to airport

Everyone

Convenient to airport. Clean room. Breakfast was good. Bed was too soft and uncomfortable.

By on Jan 26, 2018

5

parking issues

Everyone

Everything was great except parking! We were going round and round we let the front desk ladies there were no parking spots and did not let us know about extra parking until 20 min later after going round and round

By , from chicago on Jan 15, 2018

4

nice motel next to airport

Everyone

Nice hotel next to motel. It has free shuttle from airport to and from motel. The only problem we had was we arrived late and check out was at noon. We had house keeping knocking on our door at 10:30 asking us when we were going to leave.

By on Sep 23, 2017