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Best Western At O'Hare

3.0 out of 5.0

Recent guest reviews

We hadn't stayed at this BW in awhile. We used the Park n Fly. Was pleasantly surprised when we entered. The hotel has been completely remodeled and now offers breakfast. The rooms have also been redone. It is clean, comfortable and meets all of your needs. The staff is extremely friendly. Will definitely be back!! There is also a restaurant//bar adjoining which makes it very convenient once you have arrived.

The staff and location really are where the good points of this place end. Check-in was ok. We had a new person training, which is fine. We are Best Western rewards customers and usually get a little gift bag upon arrival. They had a few out, but we did not receive one. Ok, not the end of the world. No room upgrade offered either. Ok, still not the end of the world. Staff were friendly and polite, so let the small stuff go. The rooms have been redone here, but as minimally as possible. Clean paint, but dirty receptacles. Yuk. Cracks in walls. Toilet kept running and handle was broken. When we mentioned our room number the next morning, they seemed to already be aware of the issues. If so, wouldn't you fix them? Bed had huge sag in middle. Does not make for good night sleep either. Walls are paper thin. Can hear everything including people snoring in room next door. Would not recommend, nor would I stay here again...not even for just one night.

I booked this hotel for my guest and transferred my credit card info to them. Then, several fraud charges on my card began appearing in the Chicago area near the hotel. There is someone else wiring on August 12, 2015 about a credit card fraud at this hotel. They need to have a serious investigation.

Very good breakfast buffet. Efficient shuttle service to and from O'Hare. I needed a guest laundry and both washers and both dryers were working and did a good job. I felt it was an excellent value. I was concerned about road noise but heard none.

The hotel was as expected except for a very strong musty smell in the room. I had to leave the windows open all night to get fresh air into the room. Normally I am very happy with BW in general and would stay at other BW properties but not this one. In hindsight I should have asked for another room but I was tired and didn't feel like changing. Someone on the staff should have noticed this problem and put the room out of service until fixed.

Great service & hotel but the internet is the worse ever!!!! Otherwise, everything is great I would give it more stars if the internet worked!!!! It’s a great location to everything. I’ve stayed here a lot in the past 5 years and in that time the hotel has been though renovations however they still have not upgraded the Internet service you can get on but it knocks you off every minute connection is poor and Lowe connection I don’t understand why they can’t update the Internet here!

Staff went out of their way make me feel comfort as a single female traveling alone. I would be arriving late, after 11:00 PM. My concern was where to park safely if no surface parking was available. I was personally shown the parking garage and was told I could have the night driver personally follow me while I parked then get a ride back down to the hotel. Really appreciated that!

I was a tad bit hesitant to stay here since we normally always stay at Hiltons and the Hilton is attached to O'Hare but the difference for one night was almost over $45 so we booked a King room here for two for one night. We flew into O'Hare, called the hotel and they told us where to meet for the shuttle. There was a 10 or 15 minute wait (max) and a very friendly gentleman showed-up with the shuttle/van. The van was packed going to the hotel which seems like maybe it is a long ways away from the airport (about 5-6 minute drive) but it's not. You can literally sit on a bench out in front of the hotel and watch planes takeoff all night long. We did this for a couple of hours just to kill time and it was nice and pleasant. Check-in was easy, room cooled-down quickly, everything was clean, everyone was pleasant. They sell bottled water at the front desk for only $1 a bottle. They also sell sodas and snacks and there are vending machines in the hallway. The room is very small but there are two chairs in the room and it was only for one night for two people so we were fine. We ate lunch at Shoeless Joes which is attached to the hotel (and they have to-go food) and we thought it was overrated and overpriced. There is a McD's next to Shoeless Joes and we walked there for late night sodas. Lots of people walking around everywhere in this area, safe for sure. There are at least four hotels all crammed together in this same area so many people were walking to Shoeless Joe's for a drink or to McDonald's for a nonalcoholic drink or cheap meal. You can order Giordano's Deep Dish pizza to your room for less than $10 for a pizza pie! We had a good sleep, never heard anything from any other room. We had "pre-scheduled" a trip to the airport on the van/shuttle the night before. We had an international flight around noon and they were on time, super friendly, no problems. We always stay downtown Chicago but frankly, I think this is our new Chicago hotel. I've stayed at a lot of "older" hotels that have been remodeled but this one was done very well - you almost wouldn't know it was a remodel.

This was an excellent location for an early morning departure from O'Hare and close to Enterprise Car Rental return. This hotel was quiet for its location. Older looking on the outside but the room interior was modern and comfortable.

Stayed here to be close to the Airport so we could leave very early for our flight. They have shuttle service 24 hours that also pick up at the airport to bring you back when you get back in. Verify and get a parking permit if doing the park and fly. Rooms were nicely done however if you are a light sleeper ask for something other than the top floor due to frequent planes landing.

10300 W Higgins Road Rosemont IL

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Within a short walk of Allstate Arena, Best Western At O'Hare is within 2 miles (3 km) of Rivers Casino. This 3-star hotel welcomes guests with 142 rooms and conveniences like free in-room WiFi, free self parking, and a free airport shuttle. Near the airport, the hotel is also close to Donald E. Stephens Convention Center and Rosemont Theatre.


Dining

Free full breakfast is included with your stay. This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.


Rooms

All of Best Western At O'Hare's 142 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can enjoy cable TV and stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free newspapers, free local calls, and video-game consoles.


Property features

At Best Western At O'Hare, guests have access to a fitness center, free WiFi in public areas, and a meeting room. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.

Room options

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Full 2 | Sleeps 4

Suite, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 2

Suite, 1 King Bed, Non Smoking, Kitchenette

King 1 | Sleeps 4

Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

46% of guests recommend this hotel

Total of 467 reviews