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Recent guest reviews

Nonstop dogs barking, rude front desk staff, and rooms were not particularly clean. They also tried to wrongly charge me a "cleaning fee".

The people at the Kinzie are absolutely incredible. Everyone was so helpful. Nikko was the best, so kind and friendly. The start of our stay was a little rocky because our room was not thoroughly cleaned at all. There was food and unidentified debris around the room and the fridge was broken and smelly. This is unacceptable under normal conditions much less during a pandemic. The bagged breakfast could have been better. I was expecting more than just prepackaged muffins and cereal bars and juice. It was a bag of sugar. I did give some friendly suggestions to at least offer water. Even a deal with a local bakery for donuts or bagels might boost the appeal of this free breakfast. Customizing the choices would lead to less waste of the food too. Not everyone likes apple juice. The happy hour was generous and great. No complaints there! After our first day there I was concerned about the cleanliness of our second room. I didn’t see anything, but I think providing disposable cups, rather than the glass cups in the room would allow a bit of peace of mind that the cups are clean and not contaminated. Or at the very least provide some dish soap. Late checkout on our last day with the extended time for an extra charge until 3 was awesome because it allowed us to spend extra time in the city, without lugging around our luggage. Using contact free communication via text was awesome! This was a great service to ask questions of find dinner recommendations. The location is also great!

Room was clean. Due to Covid, no daily housekeeping and vending machines available. No housekeeping I understand, but no vending machine was inexcusable. Leaving the hotel at night to walk down the street to 7-11 did not feel safe. Close to near by sites, but bad in service.

Yall were the best and great hotel I loved the view I had and my room was great

The room was amazing, the staff and overall ambiance of the facility.

Hotel was located in a great area of the city!! Close to the famous Chicago Theatre!!

This hotel is quality in service and overall appearance. I love the layout of the lobby area. One feature that stood out was being able to text the service desk for any questions or room service. Indeed this was the best hotel i ever been to. Thank you much!

Loved the double shower head and robe. Nice location and view. Staff were very friendly and I appreciated the text messages giving updates. Breakfast did leave a little something to be desired in terms of hot items, but the selection of bread options was very good.

The staff was INCREDIBLE. The room was BEAUTIFUL and Spacious. I would give it 12 stars.

Always a great place to stay near everything downtown. We love the comp happy hour, breakfast, and treats. It is our families favorite place to stay

Thrifty on all aspects. Crappy Hotel hidden underneath a nice appearance. Rusty bathroom, not enough toilet paper or kleenex given....no access to microwave, no vending. High end prices for what???? Not a high-end Hotel. Needed $100 per night deposit for incidentals I didn't fly to Chicago from Minneapolis to trash a hotel room.....read tge fine print. Turned out not to be such a good deal through Orbitz

Clean and mostly quiet. Breakfast was better than most for continental offerings. Staff was friendly, I appreciate the texts and easy check out.

W Kinzie St Chicago IL

Hotel highlights

  • Steps from House of Blues Chicago and State Street
  • Free continental breakfast
  • Free WiFi and wired Internet in public areas
  • Onsite dining

Located in River North, Kinzie Hotel is next to popular attractions like House of Blues Chicago and State Street. This 4-star hotel has 215 guestrooms and offers conveniences like free breakfast, a fitness center, and a 24-hour business center.


Dining

Free continental breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.


Rooms

The 215 rooms have an array of amenities, including iPod docks, refrigerators, and minibars. Guests can expect to find 42-inch flat-screen TVs with digital channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Coffee makers, free local calls, and safes are also available.


Property features

Renovated in 2014, Kinzie Hotel offers a fitness center, free WiFi in public areas, and conference space. Valet parking is available for USD 71.00 per day, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and luggage storage. Additional amenities include a 24-hour business center, express check-in, and express check-out.

Room options

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Deluxe Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Deluxe Room, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 2

Accessible Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Kinzie Hotel

Everyone (39) Couples (9) Family (16)
1
Business Business

Nonstop dogs barking, rude front desk staff, and rooms were not particularly clean. They also tried to wrongly charge me a "cleaning fee".

By on Oct 18, 2020

Review comment responded on Oct 19, 2020

Hello, Thank you for sharing your feedback with us, we certainly appreciate it. I apologize for any issues you may have encountered while staying with us, I will pass on your comments to management.

4
Partner Couples

The people at the Kinzie are absolutely incredible. Everyone was so helpful. Nikko was the best, so kind and friendly. The start of our stay was a little rocky because our room was not thoroughly cleaned at all. There was food and unidentified debris around the room and the fridge was broken and smelly. This is unacceptable under normal conditions much less during a pandemic. The bagged breakfast could have been better. I was expecting more than just prepackaged muffins and cereal bars and juice. It was a bag of sugar. I did give some friendly suggestions to at least offer water. Even a deal with a local bakery for donuts or bagels might boost the appeal of this free breakfast. Customizing the choices would lead to less waste of the food too. Not everyone likes apple juice. The happy hour was generous and great. No complaints there! After our first day there I was concerned about the cleanliness of our second room. I didn’t see anything, but I think providing disposable cups, rather than the glass cups in the room would allow a bit of peace of mind that the cups are clean and not contaminated. Or at the very least provide some dish soap. Late checkout on our last day with the extended time for an extra charge until 3 was awesome because it allowed us to spend extra time in the city, without lugging around our luggage. Using contact free communication via text was awesome! This was a great service to ask questions of find dinner recommendations. The location is also great!

By , from Buffalo, NY on Oct 9, 2020

Review comment responded on Oct 10, 2020

Thank you for reviewing the Kinzie Hotel. We hope to welcome you back again soon! I will pass your comments onto our management team and Nikko as well!

5
Everyone

By on Oct 4, 2020

Review comment responded on Oct 4, 2020

Thank you for reviewing the Kinzie Hotel. We hope to welcome you back again soon!

4
Partner Couples

Room was clean. Due to Covid, no daily housekeeping and vending machines available. No housekeeping I understand, but no vending machine was inexcusable. Leaving the hotel at night to walk down the street to 7-11 did not feel safe. Close to near by sites, but bad in service.

By , from Seattle on Sep 15, 2020

Review comment responded on Sep 17, 2020

Dear Van, Thank you for taking the time to share your feedback with us, we certainly appreciate it. We hope you and your family are staying safe and we hope to see you soon again.

5
Everyone

By on Aug 17, 2020

Review comment responded on Aug 18, 2020

Hello, Thank you for taking the time to share your feedback with us, we greatly appreciate it. I'm glad to see you had a great experience while staying with us. We hope you and your family stay safe and we hope to see you again in the near future.

5
Everyone

By on Jul 18, 2020

Review comment responded on Jul 19, 2020

Hello, Thank you for taking the time to give us 5 stars for your experience while staying with us, we certainly appreciate it. We hope you and your family stay safe and we hope to see you soon again.

5
Friends Family

Yall were the best and great hotel I loved the view I had and my room was great

By , from Peoria on Jul 8, 2020

Review comment responded on Jul 9, 2020

Thank you for reviewing the Kinzie Hotel. We hope to welcome you back again soon!

5
Everyone

The room was amazing, the staff and overall ambiance of the facility.

By , from Chicago,IL on Jun 17, 2020

Review comment responded on Jun 22, 2020

Thank you for reviewing the Kinzie Hotel. We hope to welcome you back again soon!

4
Everyone

By on Jun 7, 2020

Review comment responded on Jun 7, 2020

Thank you for taking the time to review the Kinzie Hotel! It was a pleasure hosting you.

5
Business Business

Hotel was located in a great area of the city!! Close to the famous Chicago Theatre!!

By , from Cleveland, Ohio on May 27, 2020

Review comment responded on May 28, 2020

Thank you for reviewing the Kinzie Hotel. We look forward to welcoming you back again soon!

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