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Kinzie Hotel

4.0 out of 5.0

Kinzie Hotel

4.0 out of 5.0

Recent guest reviews

There were a lot of things about this, whether through orbitz or Kinzie that were misleading and not to satisfaction. We paid extra for a city view room, which apparently just means being able to look right at the building next to you and nothing more. The bathroom condition was convening, specifically the shower. The sheets were dirty and there were giant clumps of hair in the bed. For all the money and extra charges, the experience was subpar at best.

This was the most beautiful hotel with incredible views, right downtown Chicago. The staff was friendly and helpful, and I thoroughly enjoyed every aspect of my stay. I only wish I would've been able to stay longer!

Spencer was so nice and friendly !!! We had a wonderful time and hope to return in the future! 🦃

Very nice hotel! Bed was comfortable, staff was pleasant and helpful, and room was clean. Breakfast was basic cereal, pastries, and beverages. Harry Carry's is directly across the street and Pub City is next door, both were excellent! I would highly recommend this hotel!

Very friendly staff and a great location in Downtown

Nice hotel with clean rooms and friendly staff. Watch the extra fees that are not included in Orbitz price. I hate when I pre-pay, and then end up with a bunch of resort fees. This property charges for their “happy hour” which consist of pretzels and wine. Hotel happy hour fills a room full of strangers on two small glasses of wine. Then pass on the charges to all guest. The area is in downtown Chicago, so anything late is unsafe. There is plenty to do around the area, just don’t walk alone back to hotel.

Friendly staff but not given VIP deals as expected. Could’ve saved 20% on meals but no one said until after eating. Room was hot and adjusting thermostat didn’t do anything. Internet WiFi was slow Just didn’t have much to offer other than decent location

Great staff. Room great, location down town a little loud

Hotel was in a great location. I am a business traveler so it was convenient for me though as a tourist this too would make it a good choice. The rooms are spacious and the hotel definitely has a potential but it does need a major re-fresh. What was most disappointing to me was all the food from room service left overnight in the hallways. Isn' there anybody to attend to that?? Reception desk and other staff were are exceptionally polite. Staff definitely made up for all the other shortcomings.

The best part was being able to handle communication through text. It’s about time hotels got on that!

Great hotel, pleasant staff, very clean & comfortable room!

I love the location . Hotel is very clean and modern . I got welcome text message when checked in . I can communicate with hotel by texting .It is very convenient . Free continental breakfast. I Highly recommend this hotel

I was expecting a mundane, big-city hotel, but the Kinzie was so terrific. We have never had such friendly and helpful staff. The location was in the Loop, so we could walk to the parks, museums, shopping, and best of all the restaurants in the neighborhood. I am already planning a return to Chicago. . .

The shower was my absolute favorite part. And the view was breathtaking at night, by far the best hotel I’ve been to in a long time

Choosing this hotel was the best choice I've made for this trip. I loved the sunlight through the big window, clean and big room, comfortable bed and sofa, big bathroom... I also enjoyed everything they offer - nice breakfast, business center, fitness room, evening lounge, and baggage service. All staffs are super nice and friendly. Location was very convenient as well. The river is literally 1 min walk away. Magnificent Mile (north) and Loop (south) are just short walk away. If I ever visit Chicago again, I will stay at this hotel 100%. I highly recommend this place to all my friends and family.

My two elementary-age children and I stayed at the Kinzie Hotel for four nights in February 2018. The location is good - a block north of the river, and surrounded by dining options, both nice restaurants and fast casual establishments such as Protein Bar and Lyfe Kitchen. A branch of Yolk is also very nearby and good for breakfast. Speaking of breakfast, the Kinzie offers a cold buffet on every floor, with food that you take back to your room to eat. Much of it consisted of rather stale baked goods, but there were also yogurts, cheese sticks, and boiled eggs. There is no convenient eating surface in the room, and just one tray, so eating was a little awkward, and would have been a lot harder with younger children. We had room 614 on the sixth floor, a "deluxe" two-queen room with a city view overlooking the front of the building. There was a window seat, which was nice, and three huge windows with blackout blinds. The room itself was rather cramped, but there was almost no noise from the street or adjoining rooms, or even the bar/lounge across the hallway. The bathroom was an average size, and had a fixed shower over a bathtub. The towels were much thicker and larger than average hotel towels. I liked that the lamp in the bathroom had a nightlight option, but the main lighting was rather dim. The bar/lounge is open daily 5-8 pm, offering unlimited free non-alcoholic drinks and snacks, plus guests receive tokens for alcoholic drinks, which is a nice touch.

A very nice hotel. .;.......................................

In town for work meetings. Very comfortable, looking ve the cozy room for happy hour, great approach to providing breakfast in convenient location. Excellent high speed Internet! And really nice staff

20 W Kinzie St Chicago IL

Hotel highlights

  • Walking distance to Millennium Park and Wrigley Building
  • Free continental breakfast
  • Free WiFi and wired Internet in public areas
  • Onsite dining

Located in River North, Kinzie Hotel is within a 10-minute walk of popular sights such as Wrigley Building and Tribune Tower. This 215-room, 4-star hotel welcomes guests with free breakfast, a fitness center, and a 24-hour business center. It's in central Chicago and also a short walk from Millennium Park and Ford Center for the Performing Arts Oriental Theatre.


Dining

Free continental breakfast is included with your stay. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.


Rooms

Guests can expect to find WiFi and 42-inch a flat-screen TV with digital channels. Beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include an iPod dock, a refrigerator, and a minibar.


Property features

Renovated in 2014, Kinzie Hotel offers a fitness center, free WiFi in public areas, and 3 meeting rooms. Valet parking is available for USD 64.00 per day, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include conference space, a 24-hour business center, and express check-in.

Guest reviews for Kinzie Hotel

Everyone (53) Couples (319) Business (141) Family (121) Friends (105) Other (29)
3
Everyone

There were a lot of things about this, whether through orbitz or Kinzie that were misleading and not to satisfaction. We paid extra for a city view room, which apparently just means being able to look right at the building next to you and nothing more. The bathroom condition was convening, specifically the shower. The sheets were dirty and there were giant clumps of hair in the bed. For all the money and extra charges, the experience was subpar at best.

By on Dec 11, 2018

Review comment responded on Dec 13, 2018

Dear Guest, We are so sorry to learn of this disappointing stay and know that the Kinzie Hotel can perform to a much higher standard. Please accept our sincere apologies.

5
Everyone

By on Dec 8, 2018

Review comment responded on Dec 8, 2018

Thank you for the great five star rating.

5
Everyone

This was the most beautiful hotel with incredible views, right downtown Chicago. The staff was friendly and helpful, and I thoroughly enjoyed every aspect of my stay. I only wish I would've been able to stay longer!

By on Dec 6, 2018

Review comment responded on Dec 6, 2018

Thank you for the 5 star review!! We greatly appreciate it, We always do our best to accommodate our guests with their needs. We hope you come back and thanks again for choosing Kinzie!! See you soon!!

5
Everyone

Spencer was so nice and friendly !!! We had a wonderful time and hope to return in the future! 🦃

By , from Chicago on Nov 23, 2018

Review comment responded on Nov 23, 2018

Thank you for the wonderful review and for recognizing Spencer! We will be sure to celebrate this review with Spencer as he continues to provide excellent service to all of our guests. We hope to continue this wonderful experience on your next trip to Chicago.

4
Everyone

Very nice hotel! Bed was comfortable, staff was pleasant and helpful, and room was clean. Breakfast was basic cereal, pastries, and beverages. Harry Carry's is directly across the street and Pub City is next door, both were excellent! I would highly recommend this hotel!

By , from Seneca Falls, NY on Nov 20, 2018

Review comment responded on Nov 20, 2018

Thank you so much for the feedback! We are delighted to hear that our staff and location were able to ensure your trip to Chicago was a good one. We hope this helps you to think of us if ever you're back in Chicago.

5
Everyone

Very friendly staff and a great location in Downtown

By , from Pennsylvania on Oct 24, 2018

Review comment responded on Oct 24, 2018

Thank you so much for the feedback! We hope this helps you to keep us in mind for future reference.

5
Everyone

By on Sep 17, 2018

Review comment responded on Sep 17, 2018

Thank you for your kind rating.

4
Everyone

Nice hotel with clean rooms and friendly staff. Watch the extra fees that are not included in Orbitz price. I hate when I pre-pay, and then end up with a bunch of resort fees. This property charges for their “happy hour” which consist of pretzels and wine. Hotel happy hour fills a room full of strangers on two small glasses of wine. Then pass on the charges to all guest. The area is in downtown Chicago, so anything late is unsafe. There is plenty to do around the area, just don’t walk alone back to hotel.

By , from Pebble Beach on Sep 7, 2018

Review comment responded on Sep 8, 2018

David, thank you for your advice to fellow travellers. We want all of our guests to take full advantage of our Manager's Reception and we don't set a limit within reason. Additionally there are several other perks in our service fee. Our Concierge team would be happy to direct you around the safest areas of the city and River North and are confident we can get you on the safest routes to enjoy the city at day and night.

3

not impressed

Everyone

Friendly staff but not given VIP deals as expected. Could’ve saved 20% on meals but no one said until after eating. Room was hot and adjusting thermostat didn’t do anything. Internet WiFi was slow Just didn’t have much to offer other than decent location

By on Aug 31, 2018

Review comment responded on Aug 31, 2018

Thank you so much for the feedback! We do pride ourselves on providing excellent service. We are sorry to hear that you were not informed about the 20% dining discount and that the temperature in your room was not at a comfortable level for you. We hope that we were able to make-up for these things before you left and that this does not discourage you from staying.

4
Everyone

Great staff. Room great, location down town a little loud

By on Jun 29, 2018

Review comment responded on Jun 29, 2018

Thank you for your great review. We can empathise that River North is a highly populated and vibrant neighborhood of town.