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Recent guest reviews

Due to current conditions there were no towels. Still a decent hotel.

Clean quite nice staffing location great next to the transportation

I'm loving my stay here at The wonderful Grant Park Hotel. These are such trying times and it's nothing like having great people around you to look after you. The staff has been so tremendously great to me and my kids I can't even express the joy I have been able to tell my story and somebody listens. Keep up the wonderful work y'all are wonderful people.

DO NOT STAY HERE I REPEAT DO NOT STAY HERE. We came to visit from New York City our first time in Chicago. Our things were stolen from our room. They stole my wallet and my iPhone. Someone came into our room while we were asleep. We called management and they told us they would check cameras but they were taking long. So we decided to call the cops. When the cops showed up the manager started blaming one of our friends from Chicago. So when they checked the cameras they said they didn’t catch anything and they also checked who used a key to get in but they said no one went into the room. We believe management was the one involved. You ask why management was not doing anything Until the police showed up they started blaming someone else. Please don’t stay here. Worse experience ever.

Friendly staff always go out of their way to make sure your visit to Chicago memorable

They were very helpful, especially because I was on crutches they helped me get around the hotel and to my car

Very convenient to transportation, museums, and neighborhood shopping/places to eat.

Loved Chicago , we truly had a blast and will return

Really, the hotel was fine, but they PROACTIVELY screwed us out of $925 so lowest rating possible.

Plumbing repair work was underway in the hotel and we didn't have water between 10:00 a.m. and 5:00 p.m. on one day. We were out and about for most of it, but there were lingering aftereffects.

The location wasn’t bad for the price but the rooms were outdated and the cleanliness was not up to par and the noise that you could hear from the rooms next door almost made the walls seem pointless.

Quiet, good location, but air conditioner in the room is way loud. Would be nice if it is fixed. Otherwise, enjoyed our stay!

S Michigan Ave Chicago IL

Hotel highlights

  • Walking distance to Grant Park and State Street
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in The Loop, Best Western Grant Park Hotel is adjacent to Grant Park and within a 10-minute walk of other popular attractions like Columbia College Chicago. This 172-room hotel welcomes guests with a restaurant and conveniences like free in-room WiFi and a fitness center.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. You can get a quick energy boost at the coffee shop/café.


Rooms

The 172 rooms have an array of amenities, including coffee makers, free weekday newspapers, and free local calls. Guests can expect free WiFi and 34-inch TVs. Other amenities include hair dryers, laptop-compatible safes, and ironing boards.


Property features

Guests of Best Western Grant Park Hotel enjoy a fitness center, free WiFi in public areas, and a business center. Valet parking is available for USD 52.00 per night. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include express check-in, free newspapers, and laundry facilities.

Room options

Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Suite, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 3

Standard Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Best Western Grant Park Hotel

Everyone (110) Couples (10) Family (15)
4
Everyone

Due to current conditions there were no towels. Still a decent hotel.

By on Apr 22, 2020

Review comment responded on Apr 25, 2020

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

5
Family

Clean quite nice staffing location great next to the transportation

By , from Lombard, IL on Apr 21, 2020

Review comment responded on Apr 21, 2020

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

5
Family with small children Business Business

I'm loving my stay here at The wonderful Grant Park Hotel. These are such trying times and it's nothing like having great people around you to look after you. The staff has been so tremendously great to me and my kids I can't even express the joy I have been able to tell my story and somebody listens. Keep up the wonderful work y'all are wonderful people.

By on Mar 30, 2020

Review comment responded on Mar 30, 2020

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

3
Everyone

By on Mar 24, 2020

Review comment responded on Mar 28, 2020

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

5
Everyone

By on Mar 13, 2020

Review comment responded on Mar 13, 2020

Thank you so much for taking the time to rate our property a 5 out of 5. This is truly appreciated. Thank you so much.

5
Everyone

By on Mar 10, 2020

Review comment responded on Mar 10, 2020

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4
Everyone

By on Mar 3, 2020

Review comment responded on Mar 3, 2020

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2
Everyone

By on Mar 2, 2020

Review comment responded on Mar 2, 2020

On behalf of the entire team we apologize for any inconvenience during your stay with us. We hope you may give us another opportunity to deliver a great experience in the future.

1
Family Business Business Family

DO NOT STAY HERE I REPEAT DO NOT STAY HERE. We came to visit from New York City our first time in Chicago. Our things were stolen from our room. They stole my wallet and my iPhone. Someone came into our room while we were asleep. We called management and they told us they would check cameras but they were taking long. So we decided to call the cops. When the cops showed up the manager started blaming one of our friends from Chicago. So when they checked the cameras they said they didn’t catch anything and they also checked who used a key to get in but they said no one went into the room. We believe management was the one involved. You ask why management was not doing anything Until the police showed up they started blaming someone else. Please don’t stay here. Worse experience ever.

By on Feb 25, 2020

Review comment responded on Feb 27, 2020

Dear Valued Guest I would like to apologize that our property was unable to meet your expectations during your time with us. I truly understand your feelings of disappointment. In any matters of this type there is security protocol that must be followed. We do our very best to protect our guests as well as our staff. We work closely with our security personal and that sometimes moves slowly to ensure we cover all bases. We do value you and hope that you continue to travel with The Best Western Brand.

5
Partner Couples

Friendly staff always go out of their way to make sure your visit to Chicago memorable

By on Feb 17, 2020

Review comment responded on Feb 17, 2020

Thank you so much for your kind words and for recognizing our team. We are excited to know you enjoyed your stay !

Best Western Grant Park Hotel

1100 S Michigan Ave, Chicago, IL 60605
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