Best Western Grant Park Hotel2.5 out of 5.0
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Recent guest reviews
after a year absence, this is a different hotel with a sharply renovated lobby and rooms. Many of the staff are the same, and newer ones are excellent, too. The parking next door (50 steps) is safe, cheap, and clean enough for Switzerland. The manager of the garage goes to the ballet performances....The location is perfect for museums which are all easy walking, and for classical concerts with two major halls less than a mile away. The train system is also close, plus Trader Joes just behind the hotel. Best of all, it is easy to reach by car at the worst of traffic. Renovations are underway at other hotels nearby, so this area may soon be booming in lots of convenient ways.
In town for weekend of fun concert sat. Hockey game sunday. Staff went out of way to make it comfortable. Staff pointed out food deliverys in Chicago & arranged taxi's to and from venues.
Overall not very nice, I wish we would have stayed somewhere else. You coukd hear people in the other rooms the doors and walls were not sound proof.
This hotel is currently under renovation, but that didn't affect our stay. The location is superb, right opposite the park and walking distance to alot of the sights. Room was clean & spacious, newly renovated; very comfortable bed, good hot water shower and high speed wifi. The downstairs restaurant has decent food at reasonable prices. The staff were friendly. All in all a good budget hotel and would definitely stay here again.
Had tickets to see Buddy Guy play his blues bar which is just 4 blocks from this hotel. Got a great rate thru Orbitz and because of the location I saved a ton on cab fare. Front desk was friendly and stepped me up to a Lakeview room. Had me checked in and out in less than 3 min! Room was clean and perfect for a 1 nt stay. Great breakfast next door at Yolk and close to everything I was there for.
Everything was excellent, except the power outlets.
The room was clean, comfortable and had all necessary amenities. This hotel is in great location close to the subway station and a lot of attractions. The museum, aquarium, planetarium and a few parks were within walking distance. There's plenty of restaurants near by to chose from. Definitely worth the money! I would stay there again!
I normally stay at Best Westerns when I travel and I am always satisfied. In this case, however, I was disappointed. Everything in the room and the hotel in general looked old and about to break. For example, the shower was a bit rusty and the sink was cracked. Overall the room was fairly clean. I would have considered this conditions ok for half the rate.
I hate to write a bad review - or write reviews at all - but this was one experience that made me think that I'd like to ask for some of my money back (and I still might.) The good things were that the bed was comfortable, the room was clean, the location was good, and the staff were very nice. However, there was no indication that there was construction at this hotel happening prior to my booking. And though the construction wasn't obtrusive and the staff were kind and upfront about it, but it did mean we'd have to re-arrange some things we'd hoped for in order to avoid possible disruption. There was a lot of evidence that things were poorly considered in terms of hotel planning: walls were thin and there was a lot of noise pollution, there was no mini-fridge in case we wanted to keep any cold food or drinks around, the pillows were square but wrapped in rectangular pillowcases, ice was only available on every other floor, the lamp styles and lightbulbs were mismatched, and the A/C unit connection was exposed in a dirty and dusty corner, though the unit itself was clean. The bathroom was just a shower (not shower/tub combo), which is fine except the curtain didn't go all the way to the floor so water still splashed everywhere, and the plastic lining meant to contain water between the shower and bathroom areas didn't stay in place, meaning it was basically useless. The most disappointing thing was probably that the towels had holes in them. That just seems like basic stuff.
It was Cool just looked really bad under construction
Pros: room was clean, friendly staff, close to Millenium Park (where The Bean is located), near the Red and Green lines, quiet area, close to a Trader Joe's, Possible Con: hotel is being remodeled- construction starts at around 8:30am and ends around 4pm - was not a real problem for us as we were out and about. If you are looking to use the pool - it is under construction as well and will not be available until 2017 (?).
When we arrived and were given a room, we had to immediately go down to the front desk and ask for another one. The first room which was nonsmoking, completely smelled of smoke. We were then pleasantly woken up at 8am every morning to the sound of jack hammers, they are doing renovations. Lastly, there were ants all in our room which got into our bags. We were killing ants all the next day in our car ride home. Maybe after the renovations it would be a nice play to stay.
Pool was closed and lobby was tiny, elevators slow. The only thing that saves this review is the staff. Everyone was really nice and tried the best to make everything better. The only reason I pick this hotel was location and pool. Complained to front desk and they upgraded our room to a bigger one and gave us free breakfast. Do not book a room here until construction is done
Hotel was okay. Room was clean. Outlets in desk did not work. Also, no place at the nightstand to plug in electronics. Even the single outlet behind the bed was filled with the clock and table lamp. Alarm clock did not work and lamp on nightstand was broken. Since I was there for one night it didn't seem worth having them repaired that night.
The lobby is currently made of plywood. I was informed I'd be staying in an already renovated room. While the bathroom was fairly reasonable (no soap dish in shower though!), the rest of the room was pretty shabby. For instance, the old banged up furniture just had a slab of granite put on top of it. It was all very meh.
The hotel and the staff were great. The attached restaurant has wonderful breakfasts. Parking here is not only NOT INCLUDED for the first time in my experience, but is $52 a night. $52...I have had car payments that were $52. Ridiculous....
this hotel is the best value in the area, half what others charge. having stayed here one year ago, the change in the quality of the rooms, the staff, and the maintenance is remarkable and we will be returning soon. compared to the famous hotel two blocks north on michigan avenue, the staff are much more personable, and there are no charges for extra amenities such as baggage storage, early check in, wifi, etc. there is extremely reasonable private valet parking a half block south on michigan avenue, and a trader joe's only steps behind the hotel.
this hotel was situated between upscale and residential areas with a trader joes and a hilton nearby. one block away is a jewel tosco store, and across the street the Field Museum. next door is a reasonably priced and upscale parking garage. the staff treat you as family. though a quite modest hotel, the lobby has newly refurbished walls and floors. if you have only one night in chicago, something closer to the loop might suit better for for an extended stay, the price and friendliness of the location works well. having stayed at the hilton two blocks north, we much appreciated not having a price tag on every request or extra hour in the room before checkout.
The location was superb. The amenities were awesome. The price was a bargain. Would stay there when I am in Chicago. We plan to return.
Located in The Loop, Best Western Grant Park Hotel is a leisurely stroll from popular sights such as Grant Park and Buckingham Fountain. This 172 -room hotel has conveniences like a restaurant, free in-room WiFi, and a fitness center. Field Museum of Natural History and John G. Shedd Aquarium are also within a short walk.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
All of Best Western Grant Park Hotel's 172 rooms are air-conditioned and have an array of amenities, including coffee makers, free weekday newspapers, and free local calls. 25-inch TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Other amenities include hair dryers, laptop-compatible safes, and ironing boards.
Best Western Grant Park Hotel features a fitness center, free WiFi in public areas, and a business center. Valet parking is offered for USD 52.00 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-in, free newspapers, and laundry facilities.