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Recent guest reviews

Convenient

Nothing was good at this location. It has roachs. No microwave in the rooms or lobby

Loved the view . There was fruit snack wrappers , some kind of food , from whom ever was there before us under the bed . No free parking for what we pay for a room , very expensive parking . That was not told to us up front about the parking . If u don’t have a credit card your in for a big surprise about parking and room deposit . Room deposit was not said about it till u get there . Was not happy at all about room deposit , or parking . Not very much kid friendly restaurants in area ,.

I do understand that this facility was still under renovation when I booked it and the roads were being constructed outside, I’d like to point out some flaws in my stay. First was mostly on safety, when I arrived in the area there was no security checks or assistance that was done on people going in and out the hotel and what makes it worst especially at night there were strangers/bystanders who looks suspicious outside. In addition to that, I noticed in the halls of the hotel I can distinctly smell marijuana and loud noises of neighboring rooms. Second thing I’d like to say is the way parking is being difficult; from limited slots, expensive come to think although I don’t really mind it wasn’t worth it cause you can’t easily access your car or park it in a safe designated place and I don’t even know where is they park it. What makes it hard is the way they approached me in the end that the moment I checked out it can’t be negotiated anymore and we can’t even extend longer with the park for the reason there were construction outside. Lastly, I wish the staff would be more pleasant and in a less demeaning approach. Although I applaud that some pf the staff who were helpful. I just wish this hotel if they are going to make the aesthetic better, hospitality still is the top priority. Thanks.

Okay for money. Not great. Rip in blanket on bed. Sink was cracked and fixed. Only allowed us one parking space and charged us $40 night for it. Wouldn’t allow us to pay for another spot. No one answered phone hardly ever. Staff was nice tho and helpful. 3/5 stars. Good for less money.

The location of hotel was a plus. However, for the brand of hotel I was disappointed with service and cleanliness. I didn’t know there was no early check in, nor could you drop off luggage. I came down by train with tickets to the Science museum and Art institute. I had to forgo both events due to not being able to store luggage. Check in is at 3:00, check out is noon the next day. The museum and art institute both close at 4:00. They open at 11:00. It was impossible to do because of luggage. The hotel was dirty. There was paint peeling off of my hotel door at the bottom. The hallway of the floor I was on was filthy. There was paper all over the hallway, an unwrapped cough drop on the floor of the hallway and it just needed cleaning. Very disappointed all around with this.

The ceiling has patches of paint missing very odd could of had a microwave and fridge

The check in was the worst ive ever experienced...

The staff were especially wonderful. Good location to get around, clean and comfortable.

Excellent location and value of money. Stay there frequently.

It was the worst hotel I’ve ever stayed at. There was not parking like they said on the website. You parked somewhere else with no in and out service. Staff was also rude. Worst part was that strangers were allowed in. I heard man walk in and ask for room ___. The staff told him even though he didn’t have a hotel room. There was a party on my floor literally kept me up until 4:30 AM. They told me that was normal and many people book rooms to have parties because bars are closed due to covid. Didn’t sleep at all. Super disappointed.

No breakfast. No alternative offer. No room cleaning or servicing.

Terrible room did not have a microwave or a fridge . The bar wasn’t even open and the pool

Couldve been better service , staff was rude, we didnt get enough towels

S Michigan Ave Chicago IL

Hotel highlights

  • Walking distance to Grant Park and State Street
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Concierge services

Located in The Loop, Best Western Grant Park Hotel is adjacent to Grant Park and within a 10-minute walk of other popular attractions like Columbia College Chicago. This 172-room hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. You can get a quick energy boost at the coffee shop/café.


Rooms

The 172 rooms have an array of amenities, including coffee makers, free weekday newspapers, and free local calls. Guests can expect free WiFi and 34-inch TVs. Other amenities include hair dryers, laptop-compatible safes, and ironing boards.


Property features

At Best Western Grant Park Hotel, guests have access to free WiFi in public areas. Self parking is offered for USD 40 per night. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and dry cleaning/laundry.

Room options

Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Suite, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 3

Standard Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Best Western Grant Park Hotel

Everyone (95) Couples (18) Family (26)
5
Partner Couples

Convenient

By on Apr 19, 2021

Review comment responded on May 4, 2021

Thank you for staying with us and appreciate your feedback!

1
Family

Nothing was good at this location. It has roachs. No microwave in the rooms or lobby

By on Apr 11, 2021

Review comment responded on Apr 12, 2021

Thank you for your feedback!

3
Family with small children

Loved the view . There was fruit snack wrappers , some kind of food , from whom ever was there before us under the bed . No free parking for what we pay for a room , very expensive parking . That was not told to us up front about the parking . If u don’t have a credit card your in for a big surprise about parking and room deposit . Room deposit was not said about it till u get there . Was not happy at all about room deposit , or parking . Not very much kid friendly restaurants in area ,.

By on Apr 7, 2021

Review comment responded on Apr 7, 2021

Thank you for your feedback!`

2
Friends

I do understand that this facility was still under renovation when I booked it and the roads were being constructed outside, I’d like to point out some flaws in my stay. First was mostly on safety, when I arrived in the area there was no security checks or assistance that was done on people going in and out the hotel and what makes it worst especially at night there were strangers/bystanders who looks suspicious outside. In addition to that, I noticed in the halls of the hotel I can distinctly smell marijuana and loud noises of neighboring rooms. Second thing I’d like to say is the way parking is being difficult; from limited slots, expensive come to think although I don’t really mind it wasn’t worth it cause you can’t easily access your car or park it in a safe designated place and I don’t even know where is they park it. What makes it hard is the way they approached me in the end that the moment I checked out it can’t be negotiated anymore and we can’t even extend longer with the park for the reason there were construction outside. Lastly, I wish the staff would be more pleasant and in a less demeaning approach. Although I applaud that some pf the staff who were helpful. I just wish this hotel if they are going to make the aesthetic better, hospitality still is the top priority. Thanks.

By on Mar 27, 2021

Review comment responded on Mar 27, 2021

Thank you for your feedback!

3
Friends

Okay for money. Not great. Rip in blanket on bed. Sink was cracked and fixed. Only allowed us one parking space and charged us $40 night for it. Wouldn’t allow us to pay for another spot. No one answered phone hardly ever. Staff was nice tho and helpful. 3/5 stars. Good for less money.

By on Mar 27, 2021

Review comment responded on Mar 27, 2021

Thank you for your feedback!

3
Family Family

The location of hotel was a plus. However, for the brand of hotel I was disappointed with service and cleanliness. I didn’t know there was no early check in, nor could you drop off luggage. I came down by train with tickets to the Science museum and Art institute. I had to forgo both events due to not being able to store luggage. Check in is at 3:00, check out is noon the next day. The museum and art institute both close at 4:00. They open at 11:00. It was impossible to do because of luggage. The hotel was dirty. There was paint peeling off of my hotel door at the bottom.The hallway of the floor I was on was filthy. There was paper all over the hallway, an unwrapped cough drop on the floor of the hallway and it just needed cleaning. Very disappointed all around with this.

By on Mar 15, 2021

Review comment responded on Mar 24, 2021

Thank you for your feedback!

5
Everyone

By on Mar 8, 2021

Review comment responded on Mar 24, 2021

Thank you for your feedback!

3
Partner Couples

The ceiling has patches of paint missing very odd could of had a microwave and fridge

By on Mar 7, 2021

Review comment responded on Mar 24, 2021

Thank you for your feedback!

3
Partner Couples

The check in was the worst ive ever experienced...

By on Mar 1, 2021

Review comment responded on Mar 24, 2021

Thank you for your feedback!

5
Business Business

The staff were especially wonderful. Good location to get around, clean and comfortable.

By on Feb 23, 2021

Review comment responded on Mar 29, 2021

Thank you for your feedback!

Best Western Grant Park Hotel

1100 S Michigan Ave, Chicago, IL 60605
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