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Best Western Grant Park Hotel

2.5 out of 5.0

Recent guest reviews

There are so many attractions. You can go by cab just about anywhere for $10.00 or less. Felt safe everywhere we went.

Check in took a very ling time due to a traveler ahead of us. Floor was wet in room next to the window. No sound proofing at all. Loud trucks outside at 430 am for 25 minutes. Took stairs to floor 2. Staff floor, falling apart. Worst night of sleep in a very long time.

It was great! I just wish there was a microwave and mini fridge.

Overall it is okay. When I checked in I was dismayed to learn that I was not able to take advantage of my Best Western Travel Card because my room was prepaid with Orbitz. Why punish me for wanting to save money? There were a few issues I encountered now that were never resolved during my previous stay. For instance: Yahoo Login was not working, whereas Facebook was in the Business Center. I was not able to install Mozilla/Firefox in the browser. Although it was warm outside, I was cold when I arrived in my room; I turned on the heat & there was this awful odor in which I had to turn it off. This was an issue during a previous stay. This is what I call failure to maintain. The Front Desk staff is limited to what they can do other than report it to the " "Engineer" who also fixes television issues & delivers microwave ovens & fridges too. All they do is shrug their shoulders.

Nice hotel, well maintained, helpful staff, large room, near everything.

Room was adequate, nothing special, but very clean. Hotel front desk and housekeeping were wonderful, best part of the stay

Heater doesn’t really work and the service person told me to just set it to 68 otherwise it would just blow cold air.

The cleaning person woke me up at 8:00 and again at 9:30 even though check out wasn't until 11:00. WHY?????

Peaceful and relaxing getaway I needed. Nothing more to say. It wasn't business it was just a getaway

Only concern was getting a room directly by the elevator, when it appeared the hotel wasn’t full. But it wasn’t noisy as expected. Staff was very helpful .

I chose this hotel for the value and location to the sites my brother and I wanted to see during our visit. The room is decent but really needs a little TLC when it comes ton cleanliness and just maintenance of the property since you can see wood and paint chipping on the walls and furniture. Overall, it is decent and staff are nice and helpful.

Equidistant to Northwestern and U Chicago, convenient if you're visiting both schools.

The room is to small. There is a stain in the tub/shower.

Love the location, price and staff. We are repeat visitors.

Besides the no parking everything else was great!!

Nice property, good location (good restaurants & parks within easy walking), great staff

You really should try this hotel if in the Loop area of Chicago. The rooms are nice sized, modern and clean. I suggest that you request a view of Lake Michigan to the east. You can also see part of the skyline from this view. The first thing you should do at check-in is ask for Octavio. He is a life-long Chicagoan, and he knows the city very well and will give you excellent advice with directions, places to visit, eat, deals to be had in the area. Just a really nice man, very willing to help with your stay any way that he can. Would also like to give a shout out to Janette and Erica who do an excellent job at the front desk with anything that you might need. Overall, although brief, it won't be my last stay here. Had an awesome stay.

It’s a great value for the price and the location. And the staff is truly amazing! Such wonderful people!

The price was more than reasonable and the location was perfect for Chicago Pizza lovers - two locations within walking and the loop is quite close. The staff are quite attentive to you and your needs.

I really enjoyed staying at this hotel. The staff was extremely courteous and helpful. I only complaint I had was the cost of parking a vehicle. There must be something the hotel can do to accommodate the guest with a cheaper parking cost. Either way, I would still highly recommend this hotel just because of the staff being as accommodating as they were.

1100 S Michigan Ave Chicago IL

Hotel highlights

  • Walking distance to Grant Park and Buckingham Fountain
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in South Loop, Best Western Grant Park Hotel is within a 10-minute walk of popular sights such as Columbia College Chicago and Grant Park. This 172-room hotel has conveniences like a restaurant, free in-room WiFi, and a fitness center. Field Museum of Natural History and John G. Shedd Aquarium are also within a short walk.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Get a pick-me-up at the coffee shop/café. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All of Best Western Grant Park Hotel's 172 rooms are air-conditioned and have an array of amenities, including coffee makers, free weekday newspapers, and free local calls. Guests can expect free WiFi and 34-inch TVs. Other amenities include hair dryers, laptop-compatible safes, and ironing boards.


Property features

Best Western Grant Park Hotel features a fitness center, free WiFi in public areas, and a business center. Valet parking is offered for USD 52.00 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-in, free newspapers, and a porter/bellhop.

Room options

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Lake View

Queen 1 | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Standard Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Guest reviews for Best Western Grant Park Hotel

Everyone (36)
5

chicago is an awesome place,

Everyone

There are so many attractions. You can go by cab just about anywhere for $10.00 or less. Felt safe everywhere we went.

By on May 19, 2018

1
Everyone

Check in took a very ling time due to a traveler ahead of us. Floor was wet in room next to the window. No sound proofing at all. Loud trucks outside at 430 am for 25 minutes. Took stairs to floor 2. Staff floor, falling apart. Worst night of sleep in a very long time.

By on May 16, 2018

Review comment responded on May 19, 2018

We're sorry we didn't meet you expectations. We appreciate you sharing your experience with us so that we can improve in the areas that need it. We'll be using your feedback to create a better experience for future guests and yourself if you're ever back to visit. Our sincere apologies.

4
Everyone

It was great! I just wish there was a microwave and mini fridge.

By on May 15, 2018

Review comment responded on May 19, 2018

Our sincere apologies for not meeting all of your expectations. Unfortunately we don't have a microwave and fridge in all rooms just in our suites at the time but we are working to have them in all units in the future .

3

"the price attracted my attention"

Everyone

Overall it is okay. When I checked in I was dismayed to learn that I was not able to take advantage of my Best Western Travel Card because my room was prepaid with Orbitz. Why punish me for wanting to save money? There were a few issues I encountered now that were never resolved during my previous stay. For instance: Yahoo Login was not working, whereas Facebook was in the Business Center. I was not able to install Mozilla/Firefox in the browser. Although it was warm outside, I was cold when I arrived in my room; I turned on the heat & there was this awful odor in which I had to turn it off. This was an issue during a previous stay. This is what I call failure to maintain. The Front Desk staff is limited to what they can do other than report it to the " "Engineer" who also fixes television issues & delivers microwave ovens & fridges too. All they do is shrug their shoulders.

By , from Chicago, IL on May 2, 2018

Review comment responded on May 4, 2018

We're sorry we didn't meet your expectations, we will take your review into consideration to make some necessary changes. Thank you so much for your feedback.

4
Everyone

Nice hotel, well maintained, helpful staff, large room, near everything.

By , from DC on Apr 23, 2018

Review comment responded on Apr 23, 2018

Thank you for telling us about your stay. We are delighted to hear you enjoyed yourself. Please come back to visit any time.

4
Everyone

Room was adequate, nothing special, but very clean. Hotel front desk and housekeeping were wonderful, best part of the stay

By on Apr 20, 2018

Review comment responded on Apr 23, 2018

Thank you for telling us about your stay. I am sorry the room was not what you had expected. I am glad to hear that the staff was a good part of your day. we try to make everyone feel as comfortable as possible while staying with us and I am glad we were able to do that with you.

2
Everyone

Heater doesn’t really work and the service person told me to just set it to 68 otherwise it would just blow cold air.

By on Apr 20, 2018

Review comment responded on Apr 23, 2018

Thank you for telling us about your stay. I am sorry that the heat did not work in your room. I am also sorry to hear that the service person did not give any help but to say leave it at 68. This is not usual of our maintenance team and I am sorry that you had to have the experience while staying with us. I hope that you will consider giving us a second chance in the future to show our how great our service can be.

3
Everyone

The cleaning person woke me up at 8:00 and again at 9:30 even though check out wasn't until 11:00. WHY?????

By on Apr 2, 2018

Review comment responded on Apr 4, 2018

Our sincere apologies, we will be addressing this with the housekeeping department.

4
Everyone

Peaceful and relaxing getaway I needed. Nothing more to say. It wasn't business it was just a getaway

By , from Chicago on Mar 28, 2018

Review comment responded on Mar 28, 2018

Thank you for your feedback!

4
Everyone

Only concern was getting a room directly by the elevator, when it appeared the hotel wasn’t full. But it wasn’t noisy as expected. Staff was very helpful .

By on Mar 20, 2018

Review comment responded on Mar 28, 2018

We appreciate your feedback, thank you for taking the time to let us know about your stay