The Westin Chicago River North4.5 out of 5.0
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Recent guest reviews
I love this hotel. Perfect location great for the weekend
This hotel is in walking distance to the Loop and to the Magnificent Mile. Several CTA train stations were also close by. Lovely hotel in many ways. The entire staff was accommodating and friendly. The only possible drawback is not definite lobby; the lobby is part of a bar/restaurant area. But, overall, this place is highly recommended for the room and location as well as the views.
We planned this trip around a Cubs game but, also were thoroughly pleased with the many other sites, shopping and dinning close to the hotel!
Loved Chicago and the hotel was incredibly convenient.
Noise from other rooms quite evident. Toilet seat was broken. Parking was outrageously expensive and they don't tell you about the self park option! Breakfast buffet was not very impressive and the food was cold.
This hotel is great. We can hang out near here and eat food in five miniute walk.
It was great however you need to understand that this hotel will try to get as much money as possible out of you. From expensive Internet to 12 dollar domestic beers at the bar.
Went to Chicago for a girls trip and had a good experience at the westin. Staff was super friendly and helpful. Location was perfect! Close to shopping, food, and nightlife. A little more expensive to park the car than expected. Alan the concierge was amazing!!!
the location on the river can't be beat. next to all the great restaurants and near all public transportation. the rain shower head was a happy surprise as well.
The location is great. After a quick check-in, we went to our room which ended up being the ADA room (which we didn't request or need). The shower had little to no water pressure and obviously was handicapped accessible, thus, no lip on the shower pan which leads to a flooded bathroom floor. It also comes equipped with two double beds, not a king or queen. We went back to the front desk and were told "since you booked through a third-party, we can't switch you to a different room as we need to reserve the rooms for OUR guests." So when you use a third-party for your booking at this hotel, you are not considered a guest. We then went to the lobby bar for a bit and when arriving back in our room, the house-keeping manager was in our room with the door closed and promptly told us the room is supposed to be vacant and why are you in it! I asked her the better question is why is she in my room? We left for the evening and upon arrival at 3a, our key was deactivated and we had to call security to come up and let us back in. All in all, a very poor experience with terrible customer service. There many hotels in Chicago and we will make sure to visit another next time we go down for an event or the weekend.
Nice bed, quiet, good breakfast though a bit expensive
The Westin is a great hotel. Very convenient location, very professional and friendly staff and amenities. Only complain was $54/day for valet parking. This is a bit over the top. If they are going to charge it, they should say so up front when you are making your reservation, since it is actually part of the price of the hotel.
Great hotel amenities. Good view. Close to shopping and restaurants. But parking was $50.
The hotel was very nice and clean and our room was nice size for a big city.
1. Poor host coverage at restaurant. Had to find a waiter who seated us and then we had to serve drinks to ourselves (coffiee and juice) before a server came over. This was at the restaurant in the hotel. 2. House keeping did not visit our room all day and we had to call for new towels and to have room service dishware removed at 11 pm. 3. Floor ice maker did not work. Rm 502 Disappointed in these but consierge, valets, bar servers, and doormen were exceptional.
The staff was nice and prompt. great location. The only thing to complain of was the price of valet parking, but everything else was wonderful.
Perfect location!! Hotel was a bit understaffed at front desk.
We arrived in Chicago pretty late and were met with a very friendly and attentive front desk attendant. We checked in quickly and went right to a very nice room with an awesome river view. The room was clean and nicely decorated. The bed was very comfortable and we slept in before going to our ultimate theater destination. Wicked was awesome and the good hotel experience made the weekend very romantic and perfect!
We stay at the Westin nearly every time we stay overnight in the city. This time we were there for our annual get together with friends for Christmas. The hotel always has a peaceful atmosphere (an important detail if you've had a little to drink the night before). The service is always really great with every member of the staff being helpful and very friendly. The beds are great too.
The Westin Chicago River North is a lovely hotel, with clean, spacious rooms and all the necessary amenities. The staff was courteous and anxious to please. We will return to this hotel!
Located in Near North Side, The Westin Chicago River North is within a 10-minute walk of popular sights such as Ford Center for the Performing Arts Oriental Theatre and Chicago Theater. This 4.5-star hotel has 429 rooms and welcomes guests with 2 restaurants, a 24-hour fitness center, and a free children's club. Centrally located in Chicago, the hotel is also a short walk from Millennium Park and Merchandise Mart.
Enjoy dining at one of 2 onsite restaurants including Kamehachi, which specializes in Japanese cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to 11 AM.
All of The Westin Chicago River North's 429 recently renovated rooms provide coffee makers, free weekday newspapers, and laptop-compatible safes. Guests can expect 47-inch LED TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Video-game consoles, phones, and ironing boards are other standard amenities.
At The Westin Chicago River North, guests have access to a 24-hour fitness center, a sauna, and free WiFi in public areas. Valet parking is available for USD 69.00 per day, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include 17 meeting rooms, a business center, and a free kid's club.