The whole place was just a class act. We also had a room in the basement for a 2-day conference. That was also top notch. Food, drink, service was all A1! Thank You Westin
No breakfast on mondays and tuesdays No room service for breakfast No menus in the rooms No free WiFi And Westin is not an inexpensive hotel Bed was way too soft and so were the pillows Staff was super friendly though.
I paid additional for parking during my stay. Facility doesn’t have onsite parking. I had to park the car a block away from the hotel and my son uses a wheelchair. It was very difficult for me. I asked if someone could take my car to the parking lot but they couldn’t help me. Horrible experience I was not notified of the parking inconvenience.
Facility is not even closed to the way it used to he before.
It was centrally located to everything we wanted to do.
There was some mold on the grout in the shower The shower only had one door. So water would escape out during the shower and it was cold leading the air in.
It was way overpriced! The cost was not worth the stay including huge parking prices
Location location location it was right on the river
Everything was perfect. Smooth check in, beautiful rooms, clean as a whistle.
Clean and relaxing atmosphere. Great location and great rooms. However, the upcharge is not worth paying for the executive lounge. The lounge is small and was very crowded and it does not include alcoholic beverages. To truly have an executive lounge beverages must be included in the upcharge. Overall pleasant stay.
I thought it was in a great location and very clean!
I liked the hotel but there were a few things... check in line was incredibly long with one man working it only. He was awesome and professional however. Secondly, the parking attendant when we first pulled up was very pushy and almost rude, to the point that we didn’t have time to get the things out of the vehicle that we needed. Other than that great location and amenities. Room was very comfortable and we liked the little bar.
This was our 2nd time we stayed at the Westin North, & both times we've had a wonderful experience!
Located in Downtown Chicago, The Westin Chicago River North is next to popular attractions like Chicago Riverwalk and House of Blues Chicago. This 445-room, 4.5-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and a gym.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Satisfy your hunger from the comfort of your room with 24-hour room service. Full breakfast is offered for a fee each morning from 7:00 AM to 11:00 AM.
Guests can expect to find WiFi and 42-inch LED TVs with cable channels and Netflix. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Other standard amenities include coffee makers, laptop-compatible safes, and phones. Change of towels is available on request.
At The Westin Chicago River North, guests have access to a gym, free WiFi in public areas, and a business center. Valet parking is offered for USD 76 per day. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and dry cleaning/laundry. Other amenities at this luxury hotel include a computer station, express check-out, and a terrace.
The whole place was just a class act. We also had a room in the basement for a 2-day conference. That was also top notch. Food, drink, service was all A1! Thank You Westin
No breakfast on mondays and tuesdays No room service for breakfast No menus in the rooms No free WiFi And Westin is not an inexpensive hotel Bed was way too soft and so were the pillows Staff was super friendly though.
Dear Maria, Thank you for your candid feedback about your recent experience at The Westin Chicago River North. It was wonderful to learn that the staff was super friendly! Regarding all other feedback, we will share this with the appropriate members of the management in order to improve our operation. We hope you will afford The Westin Chicago River North another opportunity to host you again in the future.
I paid additional for parking during my stay. Facility doesn’t have onsite parking. I had to park the car a block away from the hotel and my son uses a wheelchair. It was very difficult for me. I asked if someone could take my car to the parking lot but they couldn’t help me. Horrible experience I was not notified of the parking inconvenience.
Thank you for your feedback Anonymous. We apologize that we were unable to offer valet parking services during your stay. We hope to restore this service very soon and hope that you will afford The Westin Chicago River North another opportunity to host you.
Facility is not even closed to the way it used to he before.
Dear Anonymous, Thank you for taking the time to provide feedback about your recent stay. As we continue to recover from the aftermath of the global pandemic, we are confident we will once again be able to meet your expectations. We hope you will afford The Westin Chicago River North another opportunity to host you in the future.
It was centrally located to everything we wanted to do.
There was some mold on the grout in the shower The shower only had one door. So water would escape out during the shower and it was cold leading the air in.
It was way overpriced! The cost was not worth the stay including huge parking prices
Location location location it was right on the river
Levin, Thank you for choosing the Westin Chicago River North and we appreciate the wonderful feedback and happy to hear that you had a delightful experience! We hope to host you again in the future whenever your travel plans bring you to the Chicago area.