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Holiday Inn & Suites Chicago-O'Hare/Rosemont

3.0 out of 5.0

Recent guest reviews

The room was very accommodating but I wish there was a complimentary breakfast.

Great beds and pillows. Restaurant excellent. Staff accommodating for room switch

The rooms are nice and comfortable. I had a cleanliness issue in my room and the only staff person who cared to help me was Jeneline. The rest of the front desk staff are unmotivated and complacent. Must be a management issue. The restaurant was great: great wine and great food.

The hotel was very clean. The staff was very attentive. The bed was amazingly comfortable. I would certainly use this hotel again or I ever to fly to Chicago again. The proximity to the airport and to my venue was very convenient.

We had a great experience with check in and check out. Jackie was awesome! She was super kind and was able to assist us with an early check-in to be able to visit with our son who drove down from the Great Lakes Naval Station. Our room and hospitality service was spot on. It was easy to get to downtown Chicago and enjoyed an evening at Rivers casino just around the corner. We will visit again.

Great place just expensive for breakfast,a cup of coffee, or juice!

Just the night before a flight. Exhausted, so nice to have clean sheets, comfortable bed. Nice blackout curtains. Cozy. Wonderful staff- so kind to our Down's Syndrome girl.

very comfortable beds and very quick check in process.

The hotel was very clean, and bright. The counter people were nice and helpful. Lobby had a very nice decor. I like the big mirror in the lobby. Good experience.I will stay there again next time I visit the Chicago area

$15 a day to park. Unclean rooms and lobby. Rude employees

Hotel was nice close to The airport. Pretty far from everywhere else though.

24 hrs Free transportation to the airport . Clean and very convent . I will definetly stay again .

Nice hotel. We were happy with the room and the convenience of getting to the airport. We wished they didn't charge $12/day for parking even if you are staying at the hotel.

Comfortable, quiet and efficiently run. Shuttle service was great. Harry Carey's Italian Steak House (connected) was a huge disappointment. Wait staff was great, food was mediocre and expensive.

At the beginning, it was okay except the carpet appeared to be of years of usage and quite dirty along the edges close to the wall. It became a nightmare when I was woke up after the midnight due to itching back and found out 3 or more bed bugs on the sheet! In the next morning, we talked to the counter about the issue and went back home. We soon received an email from the manager telling us a third-party inspection would be performed, etc. No compensation was offered, and no further update about the situation has been provided so far.

We liked it because it is really close to O'Hare airport. Located on two main roads. The bed and pillows were nice.

I've stayed at this hotel twice as it's right next to an office where I have quarterly meetings. The best selling point is the fast and free shuttle to O'Hare. It runs on the half hour and is less than a 10 minute ride to the airport. The staff has always been great last time they caught that I doubled booked myself and refunded the second room without having to ask. The onsite steakhouse is good but pricey if you're just looking for a quick bite the bartenders are friendly. There aren't many other dining options within walking distance. The rooms themselves I would give 3 stars. They're clean but on the small side and aging.

The hotel was great, the location was excellent and the value and service for a park and fly were great.

Great staff and hotel--and a delish restaurant downstairs! Well worth a look if you (like me) have an early flight to catch the next day.

I was at this hotel for a conference so I was in the hotel a little bit longer than I would have liked considering the room size. The rooms were small, but at least were nice. For the price I was paying, I expected a bigger room. The staff were friendly.

10233 W Higgins Rd Rosemont IL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport shuttle
  • Fitness center

Allstate Arena is a short stroll from Holiday Inn & Suites Chicago-O'Hare/Rosemont, and other popular attractions like Rivers Casino are within a couple of miles (3 km). This 3-star hotel has 300 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a free airport shuttle. Near the airport, it's also near Donald E. Stephens Convention Center and Rosemont Theatre.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start your day off with breakfast, available for a fee.


Rooms

All 300 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with satellite channels. Beds sport pillow menus and bathrooms offer hair dryers. Free newspapers, safes, and phones are other standard amenities.


Property features

Holiday Inn & Suites Chicago-O'Hare/Rosemont features a fitness center, free WiFi in public areas, and 4 meeting rooms. If you drive, self parking is USD 13.00 per day, or you can take advantage of the free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include a business center, express check-in, and free newspapers.

Room options

Standard Room

King 1 | Queen 1 | Sleeps 2

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Suite, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 4

Executive Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 5

Guest reviews for Holiday Inn & Suites Chicago-O'Hare/Rosemont

Everyone (13) Business (31) Couples (20) Family (26) Friends (12) Other (9)
4

nice hotel and convenient to the airport.

Everyone

The room was very accommodating but I wish there was a complimentary breakfast.

By , from Pittsburgh on Oct 2, 2017

Review comment responded on Oct 6, 2017

Thanks for your feedback Valerie!!! We are looking into other breakfast options.

5

convenient and clean.

Everyone

Great beds and pillows. Restaurant excellent. Staff accommodating for room switch

By on Aug 30, 2017

3

great restaurant in chicago

Everyone

The rooms are nice and comfortable. I had a cleanliness issue in my room and the only staff person who cared to help me was Jeneline. The rest of the front desk staff are unmotivated and complacent. Must be a management issue. The restaurant was great: great wine and great food.

By , from Ohio on Jul 4, 2017

5

master's degree graduation

Everyone

The hotel was very clean. The staff was very attentive. The bed was amazingly comfortable. I would certainly use this hotel again or I ever to fly to Chicago again. The proximity to the airport and to my venue was very convenient.

By , from Rosemont Illinois on Jun 29, 2017

4

great location to chicago and the gr lakes naval

Everyone

We had a great experience with check in and check out. Jackie was awesome! She was super kind and was able to assist us with an early check-in to be able to visit with our son who drove down from the Great Lakes Naval Station. Our room and hospitality service was spot on. It was easy to get to downtown Chicago and enjoyed an evening at Rivers casino just around the corner. We will visit again.

By , from NC on Jun 9, 2017

4

great hotel for a price.

Everyone

Great place just expensive for breakfast,a cup of coffee, or juice!

By , from AZ on Apr 16, 2017

Review comment responded on Apr 20, 2017

Thank you for taking the time to write us your comments and feedback and staying at our property. We invite you to check our breakfast package on your next stay. I hope this information helps and we hope to see you again soon. At your service, Angel Benitez

5

nice hotel close to the airport- roomy, clean.

Everyone

Just the night before a flight. Exhausted, so nice to have clean sheets, comfortable bed. Nice blackout curtains. Cozy. Wonderful staff- so kind to our Down's Syndrome girl.

By , from OH on Mar 7, 2017

Review comment responded on Mar 12, 2017

Thank you for the perfect five star rating! We are so delighted to hear from you. Thank you for all your kind words. It was our pleasure having you and we hope to see you again soon. At your service, Angel Benitez

5

close to o'hare airport

BusinessTravelers

very comfortable beds and very quick check in process.

By , from Lake Worth Florida on Feb 8, 2017

Review comment responded on Feb 13, 2017

We are very happy to hear that you a comfortable stay with us and found our property conveniently located to the airport. We will keep your feedback regarding complimentary breakfast for future consideration. Please be aware that breakfast can be purchased for an additional fee or as part of a package thru our website. Thank you again for staying with us and we hope to see you again soon. At your service, Angel Benitez

5

fabulous stay in chicago

Everyone

The hotel was very clean, and bright. The counter people were nice and helpful. Lobby had a very nice decor. I like the big mirror in the lobby. Good experience.I will stay there again next time I visit the Chicago area

By , from Texas on Feb 1, 2017

Review comment responded on Feb 13, 2017

Thank you for the perfect five star rating! It was a delight reading your review about our property and staff members. We appreciate you choosing to stay with us and we look forward to your next visit. Have a wonderful day. At your service, Angel Benitez

1

expensive parking, terrible customer service

Everyone

$15 a day to park. Unclean rooms and lobby. Rude employees

By on Dec 21, 2016

Review comment responded on Dec 30, 2016

Thank you for taking the time to write to us. We are sorry that your stay was unsatisfactory. We promise to look into your concerns. Our apologies and we hope that you give us another opportunity to serve you better. At your service, Angel Benitez