As a family of 4 with two kids we really enjoyed this resort. The suite was beautiful and the pools were perfect. All the staff was incredibly friendly and helpful. The beach isn’t huge but is nice. We spent most of our time poolside on comfortable lounge chairs. Fresh towels always available. We went during spring break which was busier so we did have to get out and get our pool chairs early. Reservations for the main restaurants are also required so plan accordingly. We didn’t have a reservation for one and were still able to get it by simply going to the restaurant and seeing if there were any “no shows”. Music is played the entire day at the pools. We enjoyed it but some people may not if they want quiet. The resort also starts playing zen spa music at 7am. That was fine for us but if you want to sleep in you may hear it. Food was better than many “all-inclusives”. DAO the Chinese restaurant was the best in our opinion. Bring cash to tip all the staff! They work hard! We would definitely come back.
From the moment we arrived the experience was grand. greeted with a cooling towel and wine, check in quick and easy, resort is gorgeous, rooms were clean with an amazing view of the ocean. we did have a hiccup with getting our butler within the 24 hour period however once fixed the butlers were on top of it, it also did rain during our stay and the elevators were leaking water pretty bad which caused them to be put out of service which was an inconvenience for about 2 days but again the crew was working on getting it fixed asap it was just a hassle to walk to the other end of the resort to get to the 3rd floor then walk back to the other end to access our room.
Best customer service in Cancun
everything
Gorgeous resort, with fantastic food and drinks. The staff and service was wonderful, and pools were warm! Beach is nice, but not pretty blue like the hotel zone. 10/10 vacation!
Property is clean and large. Large pools and good drinks at the bar.
The property is nice but staying there feels just like a sells pitch to buy into the timeshare. I know they don’t call it a timeshare but that’s what it is. It’s just purchasing points for Right to use. It’s also very frustrating to be at a all inclusive resort where you have to sign a receipt for everything you get at any bar or restaurant. If you want one drink at the bar you have to wait five minutes for them to print out a receipt so you can sign it. Drinks were good sometimes. It depended on the server. I wouldn’t go back. There are places just as nice without all the sells pressure for better prices.
Everything is a tip or they won’t serve you. At check checkout they hit you with a bunch of fees never informed about.
Beautiful property, spotless and well-groomed. The staff were friendly and kind, and always attentive. The contemporary feel of the grounds made every day feel dramatic in the best way.
Garza Blanca Resort & Spa Cancun - All Inclusive places you within a 10-minute stroll of Punta Sam Ferry Terminal and Punta Sam Beach. This 452-room, 5-star property has 7 outdoor pools along with a full-service spa and a free water park.
Enjoy dining at Blanca Blue, one of 4 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.
Guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and bidets. Other standard amenities include outdoor private spa tubs, iPod docks, and espresso makers.
Garza Blanca Resort & Spa Cancun - All Inclusive features a full-service spa, 7 outdoor pools, and a free water park. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 50 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this all-inclusive property include a children's pool, a gym, and 3 spa tubs.
As a family of 4 with two kids we really enjoyed this resort. The suite was beautiful and the pools were perfect. All the staff was incredibly friendly and helpful. The beach isn’t huge but is nice. We spent most of our time poolside on comfortable lounge chairs. Fresh towels always available. We went during spring break which was busier so we did have to get out and get our pool chairs early. Reservations for the main restaurants are also required so plan accordingly. We didn’t have a reservation for one and were still able to get it by simply going to the restaurant and seeing if there were any “no shows”. Music is played the entire day at the pools. We enjoyed it but some people may not if they want quiet. The resort also starts playing zen spa music at 7am. That was fine for us but if you want to sleep in you may hear it. Food was better than many “all-inclusives”. DAO the Chinese restaurant was the best in our opinion. Bring cash to tip all the staff! They work hard! We would definitely come back.
Dear Ethan, Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and the overall atmosphere.We cannot wait to welcome you back! Warm regards,
Dear Saeed ,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back! Warm regards,
From the moment we arrived the experience was grand. greeted with a cooling towel and wine, check in quick and easy, resort is gorgeous, rooms were clean with an amazing view of the ocean. we did have a hiccup with getting our butler within the 24 hour period however once fixed the butlers were on top of it, it also did rain during our stay and the elevators were leaking water pretty bad which caused them to be put out of service which was an inconvenience for about 2 days but again the crew was working on getting it fixed asap it was just a hassle to walk to the other end of the resort to get to the 3rd floor then walk back to the other end to access our room.
Dear Jessica Ann,Thank you so much for taking the time to write such a detailed and positive review! We are thrilled to read that we have managed to exceed your expectations. I have studied your feedback very carefully and shared with the team the areas for improvements.We are grateful for the feedback that we take as a continued improvement tool. We’re looking forward to having you again as our Guest.Kind regards,
Dear Jonathan,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back! Warm regards,
Best customer service in Cancun
Dear Mr. Alejandro,On behalf of the management and staff, allow me to thank you for sharing your fabulouscomments.We are thrilled that you loved experience. We are delighted that you loved it just as much as we did!Thank you once more for writing about your extraordinary experience, and we will be waiting foryou to join us soon again and make yourself at home soon.Kindest regards.
everything
Dear Frankie,Thank you for allowing us the opportunity of hosting you at Garza Blanca Resort & Spa Cancunand for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Resort to welcome you back soon and offer you our hospitality. Kind regards
Dear Mrs. Megan Joy,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back! Warm regards,
Gorgeous resort, with fantastic food and drinks. The staff and service was wonderful, and pools were warm! Beach is nice, but not pretty blue like the hotel zone. 10/10 vacation!
Dear Mrs. Dana,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back! Warm regards,
Property is clean and large. Large pools and good drinks at the bar.
Dear Mr. Ruslan,Thank you so much for taking the time to write such a detailed and positive review! We are thrilled to read that we have managed to exceed your expectations. I have studied your feedback very carefully and shared with the team the areas for improvements.We are grateful for the feedback that we take as a continued improvement tool. We’re looking forward to having you again as our Guest.Kind regards,
Dear Natalie,We extend our heartfelt gratitude for dedicating your time to crafting such a gracious review. It is truly an honor to learn that your family enjoyed a splendid stay at Garza Blanca Resort & Spa. Ensuring the utmost satisfaction of our guests remains our foremost priority.We eagerly anticipate the opportunity to welcome your family back in the near future, as we continue to facilitate the creation of cherished memories in Cancun, Mexico.Warm regards,