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The Westin Boston Waterfront

4.0 out of 5.0
Overview Reviews Amenities & Policies
425 Summer St, Boston, MA
1-844-663-2269
4.1
out of 5
"Good!"
See all 135 reviews
Room cleanliness 4.5
Service & staff 4.0
Room comfort 4.0
Hotel condition 4.0

This hotel is most popular for:

  • Couples
  • Everyone
  • Business

Recent guest reviews

It's up to date, convenient, and a great value - the lobby layout is very conducive to business/pleasure - wish the WIFI had been a little better; but, I think it was due to how we registered our stay.

It's a huge hotel. Granted it was likely completely booked, BUT. The hotel should have been built to accommodate being at capacity. Not enough is the overall vibe. Not enough staff to check people in, not enough parking, not enough room in front of the hotel, not enough elevators, just not enough to make life pleasant for folks when at capacity. If the hotel was 50% booked or less, the visit would have been grand.

Westin's staffs are nice and very accommodating. They were friendly and very helpful. The hotel is gorgeous, very clean and upgrade our stay.

Clean and comfortable accommodations. I only stayed for one night, but I was able to get a late check out which helped me a lot.

Overall appearance of lobby and room was nice. We've stayed at 5 different Westin locations and the this location has the most uncomfortable bed compared to the other locations. Did not get a good nights rest for 4 nights.Spoke to the lobby rep and was informed that all beds were the same so switching rooms wouldn't change anything. That may be true but I would think you would like to give your guest the opportunity to make that decision.

I stayed here for the Celtics game and it was very nice

I booked king room and when I checked in they only had a double/double left. I was really disappointed that I didn’t get what I reserved.

Comfortable beds Friendly staff Convenient to attend convention activity

Great place to take a good rest. I got lucky to have a room in the top floor, the view of the city was fantastic.

it was excellent the staff the hotel the room it was all lovely

Comfortable bed!! Needed more restaurants staff on strike no room service.... bummer

Booked a king size room and they said they had my booking as double bed. After complained give me a room that’s for their own employees to stay. Not a hotel room. Then after complained again switched back to double bed room. They promised to switch us to a king size room next eat and will call us - never did. No room service no note about all the complaints in the system with all my complaints

Nice location. Our room did not match the reservation that we made so that was disappointing.

We were very satisfied with our stay the Staff was excellent the location was great and it was well maintained.The one thing we would have liked another option to purchase snacks & sodas from.

425 Summer St Boston MA

Hotel highlights

  • Steps from Boston Convention and Exhibition Center
  • Free WiFi in public areas
  • Onsite dining
  • Indoor pool

Located in Seaport District, The Westin Boston Waterfront is adjacent to Boston Convention and Exhibition Center. This 793-room, 4-star hotel has an indoor pool along with a 24-hour fitness center and a spa tub. It's connected to the convention center in central Boston and also close to Boston Children's Museum and New England Aquarium.


Dining

Enjoy dining at Sauciety- American Grill, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Start each morning with full breakfast, available for a fee from 7:00 AM to 10:00 AM.


Rooms

A flat-screen TV comes with pay movies, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport down comforters and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a refrigerator, a coffee maker, and free local calls.


Property features

Guests staying at The Westin Boston Waterfront enjoy an indoor pool, a 24-hour fitness center, and a spa tub. Valet parking is offered for USD 50.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include free WiFi in public areas, a conference center, and a business center.

Room options

Traditional Room, 2 Double Beds

Full 2 | Sleeps 4
from $155

Traditional Room, 1 King Bed

King 1 | Sleeps 3

Room, City View

Twin 1 | Sleeps 2

Junior Suite, Harbor View

King 1 | Sleeps 5

Family Room, 2 Double Beds, Corner

Full 2 | Sleeps 4

Guest reviews for The Westin Boston Waterfront

Everyone (34) Couples (35) Business (31) Family (27) Friends (6) Other (3)
5
Partner Couples

It's up to date, convenient, and a great value - the lobby layout is very conducive to business/pleasure - wish the WIFI had been a little better; but, I think it was due to how we registered our stay.

By on Mar 14, 2019

3
Families

It's a huge hotel. Granted it was likely completely booked, BUT. The hotel should have been built to accommodate being at capacity. Not enough is the overall vibe. Not enough staff to check people in, not enough parking, not enough room in front of the hotel, not enough elevators, just not enough to make life pleasant for folks when at capacity. If the hotel was 50% booked or less, the visit would have been grand.

By on Feb 25, 2019

5
Families Families

Westin's staffs are nice and very accommodating. They were friendly and very helpful. The hotel is gorgeous, very clean and upgrade our stay.

By on Feb 19, 2019

5
Everyone

Clean and comfortable accommodations. I only stayed for one night, but I was able to get a late check out which helped me a lot.

By on Jan 21, 2019

3
Everyone

Overall appearance of lobby and room was nice. We've stayed at 5 different Westin locations and the this location has the most uncomfortable bed compared to the other locations. Did not get a good nights rest for 4 nights.Spoke to the lobby rep and was informed that all beds were the same so switching rooms wouldn't change anything. That may be true but I would think you would like to give your guest the opportunity to make that decision.

By on Jan 15, 2019

5
Everyone

I stayed here for the Celtics game and it was very nice

By on Dec 21, 2018

5
Everyone

By on Dec 19, 2018

5
Everyone

By on Dec 19, 2018

4
Everyone

I booked king room and when I checked in they only had a double/double left. I was really disappointed that I didn’t get what I reserved.

By on Dec 17, 2018

5
Everyone

Comfortable beds Friendly staff Convenient to attend convention activity

By on Dec 10, 2018

The Westin Boston Waterfront

425 Summer St, Boston, MA 02210

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