Clean and safe Parking was expensive and they said no parking in the entire area except for our hotel
I have stayed her several times and always enjoy my stay. Friendly helpful staff, quiet and a convenient location for me to see my new grandson!
Microwaves abs utensils in suites. It doesn’t make sense to have a dishwasher but no cups,plates, forks and knives. Doesn’t make sense to have a mini fridge with no microwave. I also hated that I could only get utensils at the front desk and not the pantry area.
Good
Very convenient location to shopping and restaurants.
Mostly everything was great. There was no microwave in a king room studio. When I asked for one as I would be living for 21 days, they wanted to charge me 10$ per use. So that was outrageous.
Beautiful contemporary new property with thoughtful touches. However, it was deeply affected by Covid. The onsite restaurant is permanently closed. There is no room service, luggage help or bar. Most of the time there was only 1 employee working the desk/ phone that also served as the barista. We were told housekeeping was every 3rd day at check in. Then every 4th day when that didn't happen. Finally, after specifically requesting it again, we had housekeeping come for the only time on the 5th day of our 5 night/ 6 day stay. This also meant you had to ask every day for coffee/tea for your room. There was only 1 robe per room so you had to ask for another. Finally, although nice, the ceiling rainfall showerhead is a giant pain if you don't want to get your hair wet every day. The desk attendant tried very hard in this difficult time to make it all work but I feel with just a few tweaks, the hotel could improve their service a great deal. It felt very understaffed.
Friendly staff, very clean, the rooms had beautiful bathrooms!
Great location. Nice modern rooms. Able to accommodate me asking for a higher level room away from elevators. Free parking in a pretty run down construction lot right across from the hotel. There was overflow parking in the strip mall that was maybe a 2min walk. Coffee shop right across the street.
The hotel was great in the middle of assembly next to a lot of shopping. The room was spacious bathroom was great mini fridge was a plus. However there was no room service which was only downside.
Our new favorite hotel! Everyone was so nice and helpful. Great location to shopping and very clean.
Very nice and clean hotel! Awesome shower. Close to all the shops. Would reccomend.
You have to understand that MA is in the process of opening up due to the pandemic. Because of this, many amenities are not available. However, the staff at the front desk and restaurant more than make up for any shortcomings. We will definitely return.
The property was beautiful and the room was very comfortable. It is a quick drive into the city and there are many restaurants and shops within walking distance of the hotel. The amenities (pool, dining, etc.) were not available due to Covid 19 but we hope to come back and enjoy them.
Located in Assembly Square, The Row Hotel at Assembly Row, Autograph Collection is adjacent to Assembly Row with other popular attractions like Encore Boston Harbor within a couple of miles (3 km). This 158-room, 4-star hotel welcomes guests with a restaurant, an indoor pool, and free in-room WiFi. It's connected to a shopping center in central Somerville and also close to Tufts University and Massachusetts Institute of Technology.
Full breakfast is offered for a fee weekends from 8:00 AM to 11:00 AM. Get a bite to eat at the onsite restaurant, or entertain your taste buds with a beverage at the coffee shop/cafe.
All 158 rooms provide refrigerators, espresso makers, and free bottled water. Guests can expect to find free WiFi and 55-inch Smart TVs with digital channels and Netflix. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Safes, phones, and ironing boards are also available. Housekeeping is available once per stay.
Guests staying at The Row Hotel at Assembly Row, Autograph Collection enjoy an indoor pool, a gym, and free WiFi in public areas. Valet parking is offered for USD 50.00 per night. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a business center, and coffee/tea in a common area.
Clean and safe Parking was expensive and they said no parking in the entire area except for our hotel
I have stayed her several times and always enjoy my stay. Friendly helpful staff, quiet and a convenient location for me to see my new grandson!
Thank you for taking the time to review your recent hotel stay. We truly appreciate the feedback and hope to welcome you back again in the near future.
Microwaves abs utensils in suites. It doesn’t make sense to have a dishwasher but no cups,plates, forks and knives. Doesn’t make sense to have a mini fridge with no microwave. I also hated that I could only get utensils at the front desk and not the pantry area.
Thank you for taking the time to write a review and for your great suggestion. We will look to add the additional items to premier king suites in January. We will take your suggestion of adding cutlery to the pantry under advisement.
Dear Guest, Thank you for the 5 star review and we are so happy you enjoyed your stay. Hope to see you again soon. The Row Autograph Collection, Sommerville
Good
Thank you for staying with us. If there was any feedback that you wanted to share that would allow us to continue improving, please don't hesitate to reach out.
Thank you for the great review! We look forward to welcoming you back in the future.
Very convenient location to shopping and restaurants.
Thank you for the great review! We hope to welcome you back in the future.
Mostly everything was great. There was no microwave in a king room studio. When I asked for one as I would be living for 21 days, they wanted to charge me 10$ per use. So that was outrageous.
Thank you for taking the time to review your recent hotel stay. We are sorry for the frustration with the microwave. We truly appreciate your business and hope to welcome you back again in the near future.
Beautiful contemporary new property with thoughtful touches. However, it was deeply affected by Covid. The onsite restaurant is permanently closed. There is no room service, luggage help or bar. Most of the time there was only 1 employee working the desk/ phone that also served as the barista. We were told housekeeping was every 3rd day at check in. Then every 4th day when that didn't happen. Finally, after specifically requesting it again, we had housekeeping come for the only time on the 5th day of our 5 night/ 6 day stay. This also meant you had to ask every day for coffee/tea for your room. There was only 1 robe per room so you had to ask for another. Finally, although nice, the ceiling rainfall showerhead is a giant pain if you don't want to get your hair wet every day. The desk attendant tried very hard in this difficult time to make it all work but I feel with just a few tweaks, the hotel could improve their service a great deal. It felt very understaffed.
Thank you for taking the time to write a review. I am happy to report that we are in the process of hiring a few additional associates and have recently opened our restaurant in addition to the coffee shop for breakfast on weekends. Once the city opens up its restrictions we anticipate returning to a full breakfast several days a week. Our adjoining restaurant has also advised us that they will be reopening in April. We look forward to your return in more normal circumstances.
Thank you for taking the time to post a review of your recent hotel stay. There are alternative parking options in the neighborhood, but the hotel only offers valet service. We appreciate the positive review and hope to welcome you back again in the near future.