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Greenwich Inn

2.0 out of 5.0

Recent guest reviews

This place was great for the money and perfect location for lots of tourist attractions. The staff is very friendly. Rooms are modern and updated and very clean. Lots of restaurants and bars in the area. Very close to a bike rental shop and not far from the piers.

We pre-paid for our 3 night stay at Greenwich Inn through Expedia. When we got there, we went through what I thought was ‘usual’ credit card security stuff. It turned out we were being charged AGAIN! When I realised what had happened I told the manager we’d already paid to which he replied, aggressively and rudely, that we hadn’t. I told him we had and he, again (and again aggressively), told me we hadn’t – he was very adamant he was right. I showed our booking confirmation from Expedia which he looked at and then went away to ‘check’. He came back to say we had pre-paid after all (!) and that he’d refund us; which he duly did. On our departure day, we left the hotel at 07:45; before the office opened. Yet the manager debited our card AGAIN (several hundred pounds) AFTER we had left!!! It was only once we arrived back in the UK that we found out. A mistake? Doubtful; he must have, somehow, kept our card details in order to do that! Make of that what you will! We have since been advised by our bank to get a new card issued. I have to add here that Expedia were excellent in sorting it out. They did manage to contact the hotel to be told the reservation confirmation department (or something like that) weren’t available at the time – reservation ‘department’?? I saw three people there! Unless they have a big backroom staff somewhere!!! Anyway, it was Expedia who refunded the unauthorised debit due, in the main, to the treatment we’d received and the very dubious actions regarding our account. So, for anyone intending to stay here… be warned!!! Oh, and it’s a motel, albeit with spotless rooms, and there aren’t any safes, either.

Stayed here for 3 nights whilst visiting San Francisco . Great location everything within walking distance. Rooms lovely they have just been re furbished with everything you need coffee facilities/iron/hairdryer etc . Continental breakfast available in reception which you can take back to your room.Free parking but spaces are limited. Reasonably priced for San Francisco would recommend.

The rooms are clearly newly renovated and very nice. The hotel is in a good area that's only a short walk away from a number of food establishments and shops. Furthermore, the staff were extremely friendly and helpful. In particular, Ricky was very helpful on our first night. It's close to the marina and fisherman's wharf, which is a massive plus. Overall, very happy with our decision to stay at the Greenwich Inn!

I booked this hotel last minute in a mad dash to find somewhere central, When we pulled up at the hotel I wasn't impressed with the outside or the make shift reception made from one of the rooms. That been said once we were checked in the nice gentleman explain the hotel was going through renovations. When we got into the room I was more than happy, they had been redone to a excellent standard with very comfy beds and a fantastic bathroom. I would recommend this to anyone, don't panic when you first pull up.

We stayed at the Greenwich inn for 2 nights in early August 2017 and could not fault it. The staff were brilliant as we arrived earlier than expected and they went out of their way for accommodate us and arranged for our room to be made available earlier than check in. Parking was extremely busy (to be expected) but they made sure that we were able to park and our car was secure before we headed out. Once we arrived back our room was ready and the refurbishment has been done to a very high standard. For the cost of the rooms compared to others in San Francisco it was very good value for money. Location wise it was a little bit further out than the touristy areas which was nice and the area felt very safe. A taxi from pier 39 was about $12 which was reasonable. The room was large, comfortable which lots of lighting and storage. I cannot praise it enough and will be back one day!! Although the rooms are in 2 different buildings it's really not a problem at all as some reviews have suggested.

Booked a four night stay here for 11th to 15th July in August 2016. Two nights into our stay, we were told we'd have to move rooms. They offered us another room at the Greenwich with no storage whatsoever and, when we declined because of this, they moved us to another motel owned by the same man. Compared to the Greenwich (which is at the end of a major refurb and the rooms are newly decorated and furnished) The Capri Motel is more like a tired block of council flats. We were given a suite which, although is much bigger than the rooms at The Greenwich, is certainly more a 2* option. Dirty upholstery, dirty cupboards, shirty duty manager and a "don't give a toss" attitude. Thank you for ruining the first part of my honeymoon and my first ever visit to San Francisco.

Surprisingly well renovated, from the outside the building looked very random at all levels but the room was very spacious and clean. Bathroom was brand new and good quality sanitaries and tiling. The beds, linen and mattress were so comfortable that i had one of the best sleeps ever. Location was good, close to many Fine Arts Pavilion and many other places. It had free parking space which very appreciated in a city like SF.

Other things that don't work: - the phone - the alarm clock was not re-set so kept ringing at 3am. - no coffee pot - paper in bathroom had been discarded prior to our check-in Also: I wanted to share this photo of the bathroom and also say that the customer service is still horrible. There was considerable noise and upon being woken up from sleep, and looking outside the window, there was the person who checked us in at the front desk, on with a group of his friends chatting away outside at 2am! This is unconscionable. The management here take advantage, because the room rates are cheap for the city, so don't care whether you get sleep or not. Disrespectful, unhelpful, and unaware of how to treat guests.

Rooms were good size, clean and had all facilities you would need including coffee machine and a fridge. Mini market across the road if need, plenty of shops and restaurants within 5 minute walk and easy to get a Uber from to the piers for less than $10. Because of the location, there were intermittent noise issues but nothing to worry about. The one occasion we used Reception staff was upon checking in and they weren't the most happiest of folk, think we took him away from Netflix on his computer. They did the job but he wasn't the most interested.... need to remember that some folk have travelled a long way for a holiday and this is the first moment of truth.... SMILE!!

3201 Steiner St San Francisco CA

Hotel highlights

  • Close to Palace of Fine Arts and Lombard Street
  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour front desk

Located in Cow Hollow, Greenwich Inn is within a mile (2 km) of popular sights such as Palace of Fine Arts and Lombard Street. This 32-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and free newspapers in the lobby. Pier 39 and University of San Francisco are also nearby.


All 32 air-conditioned rooms provide coffee makers and phones. Guests can expect free WiFi and TVs with cable channels. Free toiletries are also standard.

Property features

Greenwich Inn features free WiFi in public areas and free newspapers. There's free parking, as well as an airport shuttle for a fee (available 24 hours). The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations.

Room options

Premium Room

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

40% of guests recommend this hotel

Total of 240 reviews