Suite, 2 Double Beds, Non Smoking
from $170
Embassy Suites San Francisco Airport - South San Francisco
3.5 out of 5.0
3.7
out of 5
Average Guest Review
See all 61 reviews
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Recent guest reviews
Breakfast is a bit of a circus. At times not enough help to keep tables cleared off. Staff was working very hard.
It was very enjoyable. The staff was wonderful, room was clean.. only probably was the gift shop, she seems to come as she wants, not according to posted hours.
The hotel is overall good, however, the service is terrible. On the day of checking out we fogot a bag in the hall. My wife called front desk that afternoon and was told bag was found and would be shipped to us( in Los angeles). Now receives in 4 week till now, called them more than 10 times and left message. NO body call back and no answer. Bad experience ever.
Got a "preferred" suite on the 10th floor. Was adequately appointed and majority of the staff were friendly. Nice to get complementary breakfast too.
Everyone at this hotel was wonderful! They greeted us like old friends and were so willing to help in any way. We were only there for one night, but got to enjoy a free cocktail in the evening. We had a light dinner in the restaurant, where Linda, our server, treated us like family. We had to leave early, so we unfortunately had to miss the lovely complimentary breakfast buffet. It looked so much better than other places' breakfast selections. The young woman who made our coffee drinks in the morning was so sweet, and made a mean latte! We took advantage of the airport shuttle, which got us to the airport stress free and on time. We'll be back!
The omelette cook could use some intermediate people skills although he recognized u he always questioned if he would cook for u
The room was 318. It was an ADA accessible room. It was non-smoking, but had the stench of recent smoke. We had to wash all clothing and luggage to get rid of the smell of stale smoke. The socket for the TV was shorting to something, DO NOT TOUCH. The shower faucet would slowly turn to scalding hot, had to keep forcing it back to normal temperatures. When we asked for a room change, we were told we had booked too late to get a new room. The breakfast was magnificent. The pool was crowded with youth, but decent. We traveled with children and felt at ease due to the number of other families with children present. The staff were professional at all times.
(+) Great complimentary breakfast buffet ! (+) Comfortable & spacious suites. (-) Parking a bit overpriced (and not included in room rate !)
Great staff - everyone we encountered asked if we needed anything, how they could help. Very attentive staff.
The sofa and chair in the room were unbelievably dirty! Couldn't believe the hotel run by Hilton
Bright, airy, inviting...the service across the board was cheerful and efficient, with just a touch of humor. The atrium center was a delightful contrast to the private grace of the suit. Already considering a return visit.
Reception staff not visitor friendly/welcoming. They all look preoccupied in the front desk and do not even let us know that they will be with us, just ignoring us.
I was a little disappointed. The check in staff were tolerant of me but not friendly. My biggest complaint is that the WiFi service was not so great. If you need a good connection pick another hotel. The room was nice. It was big, comfortable and spacious with all amenities. The free Happy Hour was OK. The food at the restaurant was just OK but pretty expensive.
Enjoyed our stay, and very close to all activities
I was greeted fairly well when I arrived at location but upon checking out, the counter attendant was somewhat rude with the customer in front of me, and when I received my bill I was shocked to see a fee I was charged for parking I was outraged. Asked the gentlemen about it and he simply said they must have forgot to tell you about it, and went on about his business.
I always enjoy my stay in the embassy hotel!! But this time it was a funny smell in the living room, like something rotten! Besides that everything was so good!!
Clean rooms. Most under renovation. Evening reception average. Morning breakfast very good
Hotel was great - big rooms, very pretty atrium. Only complaint was bring by elevator - lots of noise late into night - like after 11. Would suggest asking to be put a distance from elevator.
Comfortable & convenient. Great complimentary breakfast made it very easy for the whole family
Guest reviews for Embassy Suites San Francisco Airport - South San Francisco
good service... nice place... breakfast is crazy.
Everyone
Breakfast is a bit of a circus. At times not enough help to keep tables cleared off. Staff was working very hard.
Everyone
It was very enjoyable. The staff was wonderful, room was clean.. only probably was the gift shop, she seems to come as she wants, not according to posted hours.
terrible service
Everyone
The hotel is overall good, however, the service is terrible. On the day of checking out we fogot a bag in the hall. My wife called front desk that afternoon and was told bag was found and would be shipped to us( in Los angeles). Now receives in 4 week till now, called them more than 10 times and left message. NO body call back and no answer. Bad experience ever.
enough for 6
Everyone
Got a "preferred" suite on the 10th floor. Was adequately appointed and majority of the staff were friendly. Nice to get complementary breakfast too.
great place to relax before getting on a plane!
Everyone
Everyone at this hotel was wonderful! They greeted us like old friends and were so willing to help in any way. We were only there for one night, but got to enjoy a free cocktail in the evening. We had a light dinner in the restaurant, where Linda, our server, treated us like family. We had to leave early, so we unfortunately had to miss the lovely complimentary breakfast buffet. It looked so much better than other places' breakfast selections. The young woman who made our coffee drinks in the morning was so sweet, and made a mean latte! We took advantage of the airport shuttle, which got us to the airport stress free and on time. We'll be back!
Everyone
The omelette cook could use some intermediate people skills although he recognized u he always questioned if he would cook for u
cheap hotel close to san francisco
Everyone
The room was 318. It was an ADA accessible room. It was non-smoking, but had the stench of recent smoke. We had to wash all clothing and luggage to get rid of the smell of stale smoke. The socket for the TV was shorting to something, DO NOT TOUCH. The shower faucet would slowly turn to scalding hot, had to keep forcing it back to normal temperatures. When we asked for a room change, we were told we had booked too late to get a new room. The breakfast was magnificent. The pool was crowded with youth, but decent. We traveled with children and felt at ease due to the number of other families with children present. The staff were professional at all times.
nice hotel, good location !
Everyone
(+) Great complimentary breakfast buffet ! (+) Comfortable & spacious suites. (-) Parking a bit overpriced (and not included in room rate !)
great pool - very warm. spa is a little too hot.
Everyone
Great staff - everyone we encountered asked if we needed anything, how they could help. Very attentive staff.
good for family
Everyone
The sofa and chair in the room were unbelievably dirty! Couldn't believe the hotel run by Hilton
