Parking fees too much!!
bed bugs rude staff and even though I had one of the best rooms in the hotel The carpet was wet my towels were stained and there was bed bugs
Did not disclose parking fee in website
Everything was good except they had little kids swimming when we got to the pool. But the free drinks were awesome!!!
Room wasn’t cleaned very well and there was so much noise with guests having parties in their rooms after hours that we couldn’t sleep and front desk never answered the phone and has poor customer service.
Nice clean hotel suites. But its more like a family hotel rather than a business hotel. Too many kids running around.
Took the corner room for the views but the glass was so dirty and foggy so couldn't enjoy any views. Waste of money.
The staff was rude and charged me for only 1 pounds over weight and she gave us wrong destination
The price for parking is outrageous! Late at night after 10pm the back doors are closed off. That’s very inconvenient considering the parking lot is in the rear. You have to walk around to the sides or front of the hotel to access. Makes it very inconvenient, especially when it’s raining very hard.
Great
My room wasn’t in top tier . The couch in the living room was half way pushed in messed up sheets , hard to push fix , had to calm for somebody to push it in I had no time to have them to come reclean the entire thing as I had my kids already inside . There were brown drippings on the wall in the restroom, underneath the bed were items from a previous guest a hair type and old napkins. On the last day there ( I was there from Friday to Sunday ) I was threatened a clean up fee and spoken to very rudely on the phone by front desk agent names jeff .. telling I should take the trash that’s in my room Ti my house , a hotel is a place to sleep not party , doesn’t matter if I signed a waiver or not it’s not accepted . Called my kids ghetto while other remarks and called the cops on my family and I for his unprofessionalism . Police and my husband and I spoke . We were all on the same page but the treatment we experienced isn’t acceptable !! My ghetto kids. ?!?
Everything was fine. Pool was closed but that is to be expected.
Evrything was good just i havnt got my deposit back yet.
Excellent hotel! Friendly staff! The only thing negative was during breakfast they served the same thing for 4 days straight.
Located in The East Side, Embassy Suites San Francisco Airport - South San Francisco is 2 mi (3.2 km) from San Francisco Bay and within a 15-minute drive of other popular attractions like Oracle Park. This 312-room, 3.5-star hotel has conveniences like free breakfast, a restaurant, and an indoor pool.
Start your day off right with a free buffet breakfast, served on weekends from 7:00 AM to 10:00 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat.
Guests can expect to find WiFi and 26-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. MP3 docks, sofa beds, and sitting areas are also available. Housekeeping is available on request.
At Embassy Suites San Francisco Airport - South San Francisco, guests have access to an indoor pool, free WiFi in public areas, and meeting rooms. If you drive, self parking is USD 39.00 per day, or you can take advantage of the airport shuttle at scheduled times for USD 10 per person one-way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include a business center, express check-out, and laundry facilities.
Parking fees too much!!
bed bugs rude staff and even though I had one of the best rooms in the hotel The carpet was wet my towels were stained and there was bed bugs
Hi Lourdes,Thank you for your feedback. We apologize for the inconvenience experienced. Your room was inspected by a proffessional pest control company and there were no bed bugs found. Therefore your claim does not hold any ground.
Did not disclose parking fee in website
Hi Tess,The hotel's website states the parking fee of 37 per night.
Everything was good except they had little kids swimming when we got to the pool. But the free drinks were awesome!!!
Hi David,Thank you for your feedback. We are happy to hear you enjoyed your stay with us.
Room wasn’t cleaned very well and there was so much noise with guests having parties in their rooms after hours that we couldn’t sleep and front desk never answered the phone and has poor customer service.
Hi Helio, Thank you for your feedback. We apologize for the lack of cleanliness and service. We will share your comments with management.
Nice clean hotel suites. But its more like a family hotel rather than a business hotel. Too many kids running around.
Hi Amjad, Thank you for your feedback. Our hotel has many business travelers during the week and more families on weekends and school holidays. We hope you will be back soon.
Took the corner room for the views but the glass was so dirty and foggy so couldn't enjoy any views. Waste of money.
I'm so sorry for this experience during your stay. Please know that we have since then power washed our windows and the entire exterior of the building. I do hope you give us a chance in the future.
Hi Tess,Thank you for your feedback. We are happy to see you enjoyed your stay. The parking fee is in line with the surrounding hotels and less than half the price of downtown hotels, which charge 85 and up per night.