They literally dont have staff on site most of the time, having to give your credit cart information to a person that has a green screen backround on a video link is jarring to say the least.
Quiet
The ad said two queen beds.insfead we have a double and a full. Neither are queen beds.
Reception is a joke. While the price is good and conditions decent, it is all washed away by one person who should not be working with people.
Poor wayer presdure in the Shower and was assigned a tight parking spot.
ALL GOOD !
The room was clean, and small but adequate, and a good price. (No space for a table or chair; TV was fine; internet access OK). The hugely overgrown bougainvillea bush by the front office intrudes into the $10/nt parking space. Would we stay here again? For the weekend event we needed it, yes, bcs it was close to the venue.
They charge $10 a night for parking, which there was no mention of when I booked it
Cute and clean. I really appreciated the information about restaurants in the area.
Low cost, friendly service, free parking. Downside room too cold
I loved it, better then i expected in san francisco since its a little dirty hotels are worser to trust so i was scared to see but it turned out amazing safe and clean for my baby. Definitely my go to now. Amazing service and staff and everything clean.
Ok
They cancelled my reservation and shoved me to a cheaper hotel down the street but charged me the original rate.
Great location from airport and SF. Certainly outdated and could have updated towel and sheet service. Please put hooks on the wall!
Absolutely glorious view of the bay , clean room, a very slight annoyance the flapper valve in the toilet, probably needed replacing-water periodically made noise--but on the whole very nice stay.
Located in Bayshore Heights, Alpine Inn And Suites is a short stroll from Cow Palace and within a 10-minute drive of Oracle Park. The 32 rooms at this hotel include refrigerators, microwaves, and coffee makers.
37-inch TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.
Guests of Alpine Inn And Suites enjoy free WiFi in public areas, coffee in a common area, and express check-out. Self parking is available for USD 10 per day. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and luggage storage. This hotel also has laundry facilities.
They literally dont have staff on site most of the time, having to give your credit cart information to a person that has a green screen backround on a video link is jarring to say the least.
Quiet
The ad said two queen beds.insfead we have a double and a full. Neither are queen beds.
Thank you and come again.
Hello, Thank you for taking time to review your stay. We would love to know what would make your next stay a 5 star experience. Looking forward to seeing you again very soon. Have a great day!
Reception is a joke. While the price is good and conditions decent, it is all washed away by one person who should not be working with people.
Dear Gabriel,Thank you for taking the time to send us your comments. We are sorry to hear that your stay did not meet with the standard expectation. The issues you encountered are definitely not on-par with the experience which we strive to create and we will be sure to take everything you said into account when looking into and updating our property and procedures. Comments are also noted in our monthly meetings with our staff. Please note that during the last couple of weeks and through the months coming up, our property is undergoing several updates - both to the physical property, as well as our internal systems. This unfortunately may impact the speed and consistency with which our staff can handle check-ins, as well as the property functions. Your patience is greatly appreciated as we navigate this transitional period and all of the restrictions is brings. During your next visit, please do not hesitate to press "0" on the room phone or come by the front desk at any time so that we may address your concerns as immediately as possible. We hope to be able to make your next stay an excellent one. Thank you for staying at Alpine Inn & Suites!
Hello Sumeet, Thank you for taking time to review your stay. We are sorry to hear that it did not meet expectation but would love to hear what we can do to make your next visit a more perfect one. Looking forward to seeing you again soon.
Poor wayer presdure in the Shower and was assigned a tight parking spot.
Hello Cornelio, Thank you for taking the time to send us your comments. We are sorry to hear that your stay did not meet with expectation. The issues you encountered are definitely not on-par with the experience which we strive to create. We do apologize for the inconveniences you faced during your stay and we will take everything you said into account when looking into and updating our property and procedures. We are aware that some of our parking spaces are tighter than others. If you are struggling to fit into a particular space, we are more than happy to reassign you, if only you ask. During your next visit, please do not hesitate to press "0" on the room phone or come by the front desk at any time so that we may address your concerns as immediately as possible. This includes the parking. Your patience is greatly appreciated as we navigate this difficult period and all of the restrictions is brings. We look forward to upgrading our property and amenities within the next few months, as soon as the economies and ordinances allow it. We hope to be able to make your next stay an excellent one.
ALL GOOD !
Hello Norlan, Thank you for taking time to review your stay. We are glad to hear that your visit was a good one and we look forward to seeing you again soon. Have a great day!
The room was clean, and small but adequate, and a good price. (No space for a table or chair; TV was fine; internet access OK). The hugely overgrown bougainvillea bush by the front office intrudes into the $10/nt parking space. Would we stay here again? For the weekend event we needed it, yes, bcs it was close to the venue.
Hello Melissa, Thank you for taking time to review your stay. We are sorry to hear that your visit did not meet expectation. We are aware of the bush issue and generally reserve that space for motorcycles and smaller compact cars. However, when our lot is very full, or if it is the last space just in front of a room, we do need to assign it to slightly larger vehicles. We do also have rooms with different layouts - including ones with tables and chairs. That said, we did offer the gentleman in your room the opportunity for you to switch rooms and/or parking, but he declined. Please be aware during your next stay that, if a room does not meet satisfaction, we can move you (immediately if you report it right away, or the next morning if reported later). We hope to see you again soon and to be able to make your next visit as pleasant as possible. Have a great day!
They charge $10 a night for parking, which there was no mention of when I booked it
Hello Andrew, Thank you for taking time to review your stay. We are sorry to hear that you feel misinformed regarding the parking. The information regarding parking fees can be found on all valid booking sites which sell our rooms. In your case, booking on Orbitz, when looking at our listing, scroll down to Amenities and then to Property Amenities. It clearly states "Uncovered self parking on site (USD 10 per day; includes in/out privileges)". This has been posted on there since May of this year. In future, we recommend reviewing the policies of a property before booking and before posting a review. We hope to see you again soon. Have a great day!
Thank you and come again.