Standard Room
from $128
Holiday Inn Rochester Downtown
3.5 out of 5.0
3.3
out of 5
Average Guest Review
See all 59 reviews
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Recent guest reviews
From the front desk folks to the housekeeping, bartenders, and shuttle driver, Rochester Plaza earned an A+ from me. Everyone was courteous, pleasant and helpful. Room was clean and comfortable. I would definitely stay there again.
The hotel was fine except there was only one operating elevator and the hotel seemed pretty full. The staff nice except housekeeping skipped my room on Saturday. The Rochester Plaza did not meet the standard I had hoped for on this trip.
My stay at the plaza hotel in Rochester ny was wonderful. I enjoyed the quick service and friendly attuide everyone had. One thing they could do better with is maybe haveing some sort of door stoppers because we ppl were going in and out of their rooms next to me, and they would shut, they were slamming shut and keeping me up. But other than that it was nice.
I was in the Rochester area to attend a funeral service for a friend. I did not get an opportunity to enjoy the surrounding area as it rained the entire time I was there. The staff was accommodating especially the person at the front desk during check in. The printer was not working in the lobby for convenience of printing boarding passes etc., however the staff on duty allowed me to get it done from someone's office. The room was dated but clean, an alarm clock would have been nice, and a working lamp at the desk would have been great. I did not bother the staff as i felt that all lamps in working condition would be at least a minimum standard for a room. There were renovations taking place in the lobby area.
The room was very smelly and damp. The bed was too springy. We ended up moving to another hotel. The hotel seems in poor shape, not very well taken care of.
This is a nice hotel, but it is older. The bathroom was the worst part of the room. It was tiny, and the toilet was under the counter, so the toilet lid would not stay up. Nice pool, friendly staff. Nothing fancy, but it was a good place to stay.
No room service available. Arrived late at night and unable to get anything to eat. No late night food open, room menus were old. Very average hotel.
This hotel has signs of being once very nice, but it has not been tended to. For the price of less than $100 per room you can overlook the wall paper peeling off the walls, the drop ceiling that looks like it is going to drop completely. While the staff is friendly, they do not seem to be interested in their jobs or if you have a pleasant stay. Still, the location is great and it is nice to have a budget hotel in the center of the city. The rooms appear to be clean (though they could take a few minutes to wash the windows). I would stay at this hotel again.
We stayed there to go see a concert. The staff was very polite and the rooms were spotless. Everything that we wanted to do was within 10 minutes from the hotel. We had an amazing trip, would stay there again.
This hotel gave me exactly what I expected--an inexpensive and convenient place to sleep and have breakfast. After each day, I returned tired and found my room clean and quiet. The staff were all courteous and friendly. My only critique would be to supply the bar with a greater selection of craft beers. All in all, I'm satisfied and would return.
We were in NY for a funeral and stayed at this hotel ( had made on-line reservations ) and we were very satisified with all the accommodations. It was clean, and the beds were comfortable. We had to return our rental car to the airport the night before we left. We called from the airport when we returned the car, and they had a shuttle pick us up within 15 minutes to bring us back to the hotel. The staff was very friendly. A good experience !!
Hotel was 2 blocks from the Blue Cross Arena where we were among 10,556 fans to witness a great college hockey game between RIT and St. Lawrence. RIT - 6, St. Lawrence - 5 in overtime. Location of the hotel was super for the event and we also visited the Great Falls which was about 5 blocks away.
We had a great time, the staff was very friendly and helpful. Our room had two beds, one of which was definitely newer and more comfortable than the other. However, over all, the place was very nice, very clean.
The Single King room was nice. I didn't understand why I was hearing outside noise all night to discover that the windows in the rooms actually open up. Nice to air out the rooms. I wasn't fond on the bathroom. Nonetheless a nice hotel. The A/C went in the restaurant and the staff was not friendly at the restaurant. If I had to stay there again I wouldn't be put off. Just know there are no true handicap rooms.
hotel staff helpful. Bathroom ceiling stained and corner pieces falling out. Slow drAin in tub. Stand in dirty water. Baseboard tiles in bathroom falling off. Small tv. No hookups on tv for kids games. No buffet breakfast but overpriced in hotel restaurant or room. Neighborhood not greatest. Had to pay for parking.
The hotel was all right for a business hotel. The housekeeping was Ok as far as making the bed and providing clean towels. They did not pay attention to details in their cleaning however. There was trash on the floor under a chair when I arrived and was still there when I left a week later.
Clean, comfortable, affordable & conveniently located. Would definitely stay there again.
Nice room wish it had a mini fridge and no microwave though. Usually fitness centers only have a bunch of treadmills this one had treadmills, elliptical, weights, leg, chest , and bench press machines. But there wasn't much to do in Rochester that and it was raining have to drive to a neighboring city. Friendly staff assisted me to my every need. Did some shopping at Pittsburgh Plaza. Room service was a little over priced.
Adequate hotel, very clean and comfortable with helpful front desk staff. didn't use the restaurant or room service. Was just there for one night.
All was great on this trip, I am with education and was in the area to visit a school.
Hotel highlights
- Walking distance to Genesee River's High Falls
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Free airport shuttle
Located in Downtown Rochester within a short walk of Genesee River's High Falls, Holiday Inn Rochester Downtown is within a few miles (5 km) of other popular sights such as University of Rochester. This 3.5-star hotel has 217 rooms and welcomes guests with 2 restaurants, an outdoor pool, and free in-room WiFi. Centrally located in Rochester, the hotel is also a short walk from Blue Cross Arena and Rochester Riverside Convention Center.
Dining
Enjoy dining at River Club, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. For your convenience, breakfast is available for a fee each morning from 6:30 AM to 10 AM.
Rooms
Holiday Inn Rochester Downtown's 217 rooms are air-conditioned and provide coffee makers, free weekday newspapers, and free local calls. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.
Property features
At Holiday Inn Rochester Downtown, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. If you drive, self parking is USD 4 per day, or you can take advantage of the free airport shuttle (available on request). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include 3 meeting rooms, a conference center, and a business center.
Guest reviews for Holiday Inn Rochester Downtown
rochester plaza = great stay!
Singles
From the front desk folks to the housekeeping, bartenders, and shuttle driver, Rochester Plaza earned an A+ from me. Everyone was courteous, pleasant and helpful. Room was clean and comfortable. I would definitely stay there again.
it worked out
Singles
The hotel was fine except there was only one operating elevator and the hotel seemed pretty full. The staff nice except housekeeping skipped my room on Saturday. The Rochester Plaza did not meet the standard I had hoped for on this trip.
plaza hotel
Families
My stay at the plaza hotel in Rochester ny was wonderful. I enjoyed the quick service and friendly attuide everyone had. One thing they could do better with is maybe haveing some sort of door stoppers because we ppl were going in and out of their rooms next to me, and they would shut, they were slamming shut and keeping me up. But other than that it was nice.
dreary weekend
Singles
I was in the Rochester area to attend a funeral service for a friend. I did not get an opportunity to enjoy the surrounding area as it rained the entire time I was there. The staff was accommodating especially the person at the front desk during check in. The printer was not working in the lobby for convenience of printing boarding passes etc., however the staff on duty allowed me to get it done from someone's office. The room was dated but clean, an alarm clock would have been nice, and a working lamp at the desk would have been great. I did not bother the staff as i felt that all lamps in working condition would be at least a minimum standard for a room. There were renovations taking place in the lobby area.
rochester plaza hotel
BusinessTravelers
The room was very smelly and damp. The bed was too springy. We ended up moving to another hotel. The hotel seems in poor shape, not very well taken care of.
good value, but small
Families
This is a nice hotel, but it is older. The bathroom was the worst part of the room. It was tiny, and the toilet was under the counter, so the toilet lid would not stay up. Nice pool, friendly staff. Nothing fancy, but it was a good place to stay.
it served the purpose.
BusinessTravelers
No room service available. Arrived late at night and unable to get anything to eat. No late night food open, room menus were old. Very average hotel.
great location for a budget hotel
Singles
This hotel has signs of being once very nice, but it has not been tended to. For the price of less than $100 per room you can overlook the wall paper peeling off the walls, the drop ceiling that looks like it is going to drop completely. While the staff is friendly, they do not seem to be interested in their jobs or if you have a pleasant stay. Still, the location is great and it is nice to have a budget hotel in the center of the city. The rooms appear to be clean (though they could take a few minutes to wash the windows). I would stay at this hotel again.
great getaway
Couples
We stayed there to go see a concert. The staff was very polite and the rooms were spotless. Everything that we wanted to do was within 10 minutes from the hotel. We had an amazing trip, would stay there again.
good stay in rochester, ny
Couples
This hotel gave me exactly what I expected--an inexpensive and convenient place to sleep and have breakfast. After each day, I returned tired and found my room clean and quiet. The staff were all courteous and friendly. My only critique would be to supply the bar with a greater selection of craft beers. All in all, I'm satisfied and would return.
