The staff was friendly
One Elevator bank did not work, bathroom showers did not work. Parking was an issue when there was an event in the Hotel.
Parking was limited and different to manage through. One elevator was out of service.
Staff was awesome!! Water stains on ceiling in room and hallway was noises but overall I got what I paid for
After a night of celebrating, was happy to see that the gift shop had frozen food for sale. We nuked them in the microwave in our room and pigged out. The room is stuffy. The windows don’t open and the rheostat wouldn’t allow us to turn on the AC. Also, some long strands of hair on the bathroom stuck on the bathroom wall that didn’t belong to us. While there, an event was scheduled to take place in the hotel. It’s a large property but only has two elevators. Only one was working. We were fortunate that we didn’t have to wait long for an elevator. But I saw other people waiting a long time. Overall, we enjoyed our stay and will return in the future.
Good view
VERY disappointed with our stay at this hotel! The two individuals that were working the front desk were very unprofessional and didn't have a clue as to how to fix a room key, nor how to change a reservation to another room. Had to go back downstairs FOUR (4) times as the room key would not work, only to find out that the room assigned and paid for, should NOT have been used as there was a problem maintenance was supposed to work. This took over 30 minutes to be reassigned a room. I asked if I could be compensated somehow as the room I paid for was now not available. The front desk manager threw his arms up in the air and said, "Nothing I can do for you." This is unacceptable. The two individuals working the front desk need to go back to hotel hospitality training 101 and learn how to appropriately handle hotel guests professionally. Room reassigned was dirty. Carpeting needs to be cleaned and maintenance needs to fix the missing ripped caulk on the sink and tub, working phone charging outlets, etc. Would NOT stay here again.
bathroom exhaust fan does not work and creates lingering musty smell. Parking garage also is not clean and smells of unattended garbage
Thanks
They decided not to have breakfast for customers when was told would be there
Rooms was cleaned staff was very nice. Food was great...the only thing about the hotel was a plumbing issue
Alarm was going off half the night when j tried to call front desk to find out what was going on they hung up on me.
The shuttle bus drivers had a lot of trouble getting us to and from our destinations. Did not take our numbers to call us nor used any type of gps to locate our destinations. We were displeased with the fact that parking was not free with our stay and we were not notified by the front desk agent when getting our parking pass. The rooms were so incredibly hot and there were no fans the thermostat said our room was 75 degrees with the heat set to 60. I had to crack the patio door in winter to cool it down not to mention is unsafe.
Right across the street from The Spirit Room. Great drinks, great food and always a wild live entertainment experience!
REALLY helpful when we had a change of plans and cut our visit short.
Located in Downtown Rochester, Holiday Inn Rochester Downtown, an IHG Hotel is within a 5-minute walk of sights such as Genesee River and Blue Cross Arena. This 217-room, 3-star hotel has 2 restaurants along with conveniences like free in-room WiFi and a gym.
Enjoy dining at River Club, one of 2 onsite restaurants. Quench your thirst with a drink at the bar/lounge. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Microwaves, coffee makers, and phones are also available.
Holiday Inn Rochester Downtown, an IHG Hotel features a gym, free WiFi in public areas, and a conference center. Self parking is offered for USD 5 per day. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include a business center, a computer station, and express check-out.
The staff was friendly
One Elevator bank did not work, bathroom showers did not work. Parking was an issue when there was an event in the Hotel.
Parking was limited and different to manage through. One elevator was out of service.
Staff was awesome!! Water stains on ceiling in room and hallway was noises but overall I got what I paid for
After a night of celebrating, was happy to see that the gift shop had frozen food for sale. We nuked them in the microwave in our room and pigged out. The room is stuffy. The windows don’t open and the rheostat wouldn’t allow us to turn on the AC. Also, some long strands of hair on the bathroom stuck on the bathroom wall that didn’t belong to us. While there, an event was scheduled to take place in the hotel. It’s a large property but only has two elevators. Only one was working. We were fortunate that we didn’t have to wait long for an elevator. But I saw other people waiting a long time. Overall, we enjoyed our stay and will return in the future.
Dear Clint, Thank you for taking the time to tell us about your experience at Holiday Inn ROCHESTER NY - DOWNTOWN. I apologize that the room was not cleaned to standards. I will follow up with housekeeping to make sure this doesn't happen again. Unfortunately we have not switched over to summer mode with our HVAC system, so it can be a bit tricky to cool the rooms down. I apologize for this inconvenience. We will be undergoing renovations late this year in September and I have EXTREMELY happy the elevators are a focal point in our renovations. I myself get frustrated with only one working currently, so I understand how you and others must feel given you are paying to stay here. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,
Good view
Dear Pancho, Thank you for your feedback regarding your recent visit at our hotel. We apologize for not meeting your expectations. I would learn more about your stay so we can make improvements where needed. The pandemic did hit our industry very hard but our hotel business and staffing levels continue to improve every day. We are working diligently to offer our guests the service and product they expect from all IHG hotels. We will soon announce the details regarding our renovation plans and hope to have the opportunity to welcome you back in the future, so that we can provide a better experience for you.
Dear Katie, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,