The shuttle bus drivers had a lot of trouble getting us to and from our destinations. Did not take our numbers to call us nor used any type of gps to locate our destinations. We were displeased with the fact that parking was not free with our stay and we were not notified by the front desk agent when getting our parking pass. The rooms were so incredibly hot and there were no fans the thermostat said our room was 75 degrees with the heat set to 60. I had to crack the patio door in winter to cool it down not to mention is unsafe.
Right across the street from The Spirit Room. Great drinks, great food and always a wild live entertainment experience!
REALLY helpful when we had a change of plans and cut our visit short.
The staff was amazing! I didn't like the fact that there was no complimentary breakfast!
Smell in hallway off elevator on 4th floor. Luckily was not in our room, but did not dissipate. Clean but needs some updating.
Had an issue checking in the door cards were not activated which took forever to be remedied.
I booked my room 2 months in advance, I reserved a king bed. When I checked in they gave me a double twin bed. I asked for the room I reserved and the staff told me they over booked and that’s all that was available. I was on the 4th floor and the ball room was near the room, very loud music and thumping was going on until Midnight. Definitely not worth the hassle.
From the front desk folks to the housekeeping, bartenders, and shuttle driver, Rochester Plaza earned an A+ from me. Everyone was courteous, pleasant and helpful. Room was clean and comfortable. I would definitely stay there again.
The hotel was fine except there was only one operating elevator and the hotel seemed pretty full. The staff nice except housekeeping skipped my room on Saturday. The Rochester Plaza did not meet the standard I had hoped for on this trip.
My stay at the plaza hotel in Rochester ny was wonderful. I enjoyed the quick service and friendly attuide everyone had. One thing they could do better with is maybe haveing some sort of door stoppers because we ppl were going in and out of their rooms next to me, and they would shut, they were slamming shut and keeping me up. But other than that it was nice.
I was in the Rochester area to attend a funeral service for a friend. I did not get an opportunity to enjoy the surrounding area as it rained the entire time I was there. The staff was accommodating especially the person at the front desk during check in. The printer was not working in the lobby for convenience of printing boarding passes etc., however the staff on duty allowed me to get it done from someone's office. The room was dated but clean, an alarm clock would have been nice, and a working lamp at the desk would have been great. I did not bother the staff as i felt that all lamps in working condition would be at least a minimum standard for a room. There were renovations taking place in the lobby area.
The room was very smelly and damp. The bed was too springy. We ended up moving to another hotel. The hotel seems in poor shape, not very well taken care of.
This is a nice hotel, but it is older. The bathroom was the worst part of the room. It was tiny, and the toilet was under the counter, so the toilet lid would not stay up. Nice pool, friendly staff. Nothing fancy, but it was a good place to stay.
No room service available. Arrived late at night and unable to get anything to eat. No late night food open, room menus were old. Very average hotel.
This hotel has signs of being once very nice, but it has not been tended to. For the price of less than $100 per room you can overlook the wall paper peeling off the walls, the drop ceiling that looks like it is going to drop completely. While the staff is friendly, they do not seem to be interested in their jobs or if you have a pleasant stay. Still, the location is great and it is nice to have a budget hotel in the center of the city. The rooms appear to be clean (though they could take a few minutes to wash the windows). I would stay at this hotel again.
We stayed there to go see a concert. The staff was very polite and the rooms were spotless. Everything that we wanted to do was within 10 minutes from the hotel. We had an amazing trip, would stay there again.
This hotel gave me exactly what I expected--an inexpensive and convenient place to sleep and have breakfast. After each day, I returned tired and found my room clean and quiet. The staff were all courteous and friendly. My only critique would be to supply the bar with a greater selection of craft beers. All in all, I'm satisfied and would return.
We were in NY for a funeral and stayed at this hotel ( had made on-line reservations ) and we were very satisified with all the accommodations. It was clean, and the beds were comfortable. We had to return our rental car to the airport the night before we left. We called from the airport when we returned the car, and they had a shuttle pick us up within 15 minutes to bring us back to the hotel. The staff was very friendly. A good experience !!
Hotel was 2 blocks from the Blue Cross Arena where we were among 10,556 fans to witness a great college hockey game between RIT and St. Lawrence. RIT - 6, St. Lawrence - 5 in overtime. Location of the hotel was super for the event and we also visited the Great Falls which was about 5 blocks away.
We had a great time, the staff was very friendly and helpful. Our room had two beds, one of which was definitely newer and more comfortable than the other. However, over all, the place was very nice, very clean.
Located in Downtown Rochester, Holiday Inn Rochester Downtown is within a 5-minute walk of Blue Cross Arena and within 15 minutes of other popular attractions like Eastman School of Music. This 217-room, 3.5-star hotel has 2 restaurants along with conveniences like free in-room WiFi and a free airport shuttle.
Enjoy dining at River Club, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a to-go breakfast is served for a fee each morning from 6:30 AM to 10 AM.
All 217 rooms feature microwaves, coffee makers, and phones. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Ironing boards and desks are other standard amenities.
Holiday Inn Rochester Downtown features a fitness center, free WiFi in public areas, and a conference center. If you drive, self parking is USD 5 per day, or you can take advantage of the free airport shuttle during limited hours. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a business center, a seasonal outdoor pool, and a computer station.
The shuttle bus drivers had a lot of trouble getting us to and from our destinations. Did not take our numbers to call us nor used any type of gps to locate our destinations. We were displeased with the fact that parking was not free with our stay and we were not notified by the front desk agent when getting our parking pass. The rooms were so incredibly hot and there were no fans the thermostat said our room was 75 degrees with the heat set to 60. I had to crack the patio door in winter to cool it down not to mention is unsafe.
Right across the street from The Spirit Room. Great drinks, great food and always a wild live entertainment experience!
REALLY helpful when we had a change of plans and cut our visit short.
The staff was amazing! I didn't like the fact that there was no complimentary breakfast!
Smell in hallway off elevator on 4th floor. Luckily was not in our room, but did not dissipate. Clean but needs some updating.
Had an issue checking in the door cards were not activated which took forever to be remedied.
I booked my room 2 months in advance, I reserved a king bed. When I checked in they gave me a double twin bed. I asked for the room I reserved and the staff told me they over booked and that’s all that was available. I was on the 4th floor and the ball room was near the room, very loud music and thumping was going on until Midnight. Definitely not worth the hassle.
From the front desk folks to the housekeeping, bartenders, and shuttle driver, Rochester Plaza earned an A+ from me. Everyone was courteous, pleasant and helpful. Room was clean and comfortable. I would definitely stay there again.
The hotel was fine except there was only one operating elevator and the hotel seemed pretty full. The staff nice except housekeeping skipped my room on Saturday. The Rochester Plaza did not meet the standard I had hoped for on this trip.
My stay at the plaza hotel in Rochester ny was wonderful. I enjoyed the quick service and friendly attuide everyone had. One thing they could do better with is maybe haveing some sort of door stoppers because we ppl were going in and out of their rooms next to me, and they would shut, they were slamming shut and keeping me up. But other than that it was nice.
