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Recent guest reviews

Very clean and very helpful staff. I will definitely come back to this hotel.

The property is beautiful and the staff was very pleasant on the property. While staying here we had the best bartender ever name Jose who was extremely pleasant every day we were here. We tipped him well daily that’s how great he was. The restaurant food on the property was horrible and it takes forever to get food on the rooftop.

Overall amazing! The pool was the biggest plus: nice view, great snacks/drinks by bar. The pool staff are not the nicest, but everything else was amazing. Very clean spaces - the breakfast and lunch buffet were the best of the meal options. We preferred the Thai restaurant to the other two. Quiet area but so close to beach and 5th Ave. Wouldn't think twice about coming back.

I enjoyed the staff at the property. We stayed during their 1-year anniversary event which was a great experience. The resort is close to nightlife, restaurants and shopping. Loved the rooftop pool and views.

Amazing stay! Nice and helpful staff, great food! They have other resorts but the reef 28 is the best. All inclusive and adults only

Property was brand new. Rooms were very well appointed & spacious. Rooftop pool was fantastic. Great atmosphere.

We loved the service at this property - all of the employees gave us a sense of pride in their work and delivered great support to us customers. While the cocktails and beverages were great, the food was exceptional! One thing I'd like to see slightly improved would be the cleanliness.

Great location. Amazing value. Can improve the quality of food. Amazing pool. Good gym. Liked it a lot

We liked a lot about Reef 28. Since it was built recently, the facilities were in great condition. We loved the location, which was between the main touristy street and the beach, so avoided the crazy party noise and crowds. The sister property with beach access was walkable, another nice feature. Food was often mediocre. We had a few things we really liked, but overall I would say the food was ok. Also good to keep in mind that all inclusive often means small portions, but that’s fine because you can try more things and order more of what you like. Service was overall ok as well. Some staff seemed friendly and happy to help (everyone at the front desk was great), while others did not seem very happy to be there. Bed was comfortable, but we had an issue with our room being extremely humid, to the point that our books and passport pages started warping. We went to the front desk about it on the second day, and they sent people to check it out immediately. They messed with the air conditioner and it seemed to get better at first, but it either broke again or it’s just a humid room. I hung a wet shirt up to dry and it didn’t dry after three days. So I don’t know if this was specific to our room or what, but we didn’t pursue it any more because I don’t mind humidity and we would just be washing everything when we got home anyway. Overall: ok to pretty good food, ok to good service, great location, beautiful hotel.

Excellent hotel. This is not a huge resort which is why their service is personalized and they truly take care of the guests. New. Right next to 5th Avenue and the beach, but not immersed in the chaos. Perfect location. Clean, beautiful ocean view from the roof top. Perhaps one of the most unique spa facilities I have ever seen. Hydrotherapy pool is sensational. We were so impressed with the entire staff - professional, spoke English very well, very accommodating. Food service was a bit slow but given the all-around amazing experience they provided, this one won’t even meet the eye. I would, without hesitation, go back here again.

This was a new hotel in a good location, just a block away from that 5th avenue shopping promenade which is something you should probably avoid unless you're shopping. We got harassed by vendors a few times walking down this street, and it was really annoying, to the point that I had to say something not so nice to one of the "nice guys" there. Another issue with the hotel is the moment we arrived, before we even got our room key, someone who is affiliated with them tried to upsell us something already. Not really sure what it was, but it was probably related to time share. Anyway, that was not a good first impression at all. Regarding the food, the breakfast is soso. The only thing good was the egg station otherwise everything else taste the same. We tried the Asiatico restaurant for dinner and my God, I think this might be one of be worst Asian fusion places I've been. Like seriously not sure what the chef is trying to do here... We didn't try the other restaurant they have even though we have all-inclusive.

good hotel god location . great staff . really recomended. . amazing pool and all the food quality not good at all sorry

From the minute we walked in we were greeted with glasses of mimosas. Check in and check out process was extremely quick. The staff, the food, the hotel everything was amazing. We will definitely be back and would highly recommend this hotel. Walking distance to the beach and Calle 5.

It was a nice new hotel that opened up in playa del Carmen. I really do love the rooftop pool because it gives a glimpse of the ocean. It is not a beachfront hotel and there are three restaurants in the hotel but only two for dinner. It’s a small hotel but does the job for a small weekend getaway.

Girls on the rooftop bad service everything else and everybody else at this hotel amazing

1 Ave. Norte y Calle 28 Norte Playa del Carmen QROO

Hotel highlights

  • Walking distance to Quinta Avenida and Playa del Carmen Main Beach
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Gonzalo Guerrero, The Reef 28 - Adults Only - All Suites - with optional All Inclusive is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 120-room, 4.5-star hotel has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.


Dining

Enjoy dining at 28, one of 3 onsite restaurants. Savor a meal from the comfort of your room with room service.


Rooms

The 120 air-conditioned accommodations feature balconies or patios and afford space to spread out with sitting areas. Guests can expect free WiFi and flat-screen TVs with cable channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. IPod docks, sofa beds, and microwaves are also standard.


Property features

Built in 2018, the brand new The Reef 28 - Adults Only - All Suites - with optional All Inclusive features a full-service spa, an outdoor pool, and a fitness center. There's free valet parking if you drive. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only hotel include a rooftop terrace, free WiFi in public areas, and a business center.

Room options

Master Suite

King 1 | Sleeps 3

Guest reviews for The Reef 28 - Adults Only - All Suites - with optional All Inclusive

Everyone (22) Couples (2) Family (1)
5
Everyone

By on Oct 11, 2019

5
Friends

Very clean and very helpful staff. I will definitely come back to this hotel.

By on Sep 27, 2019

3
Partner Couples

The property is beautiful and the staff was very pleasant on the property. While staying here we had the best bartender ever name Jose who was extremely pleasant every day we were here. We tipped him well daily that’s how great he was. The restaurant food on the property was horrible and it takes forever to get food on the rooftop.

By , from Washington DC on Sep 15, 2019

Review comment responded on Sep 20, 2019

Dear guest, Thank you for writing this review about your stay with us. We are saddened to read that you did not enjoy your stay at the hotel and we regret that we were not able to meet your expectations. We are very proud of our staff who works hard to ensure that our guests are feeling comfortable and have everything they may need for a memorable stay. When their efforts are acknowledged it makes all their work worthwhile and so we will be delighted to share your kind comments with them, especially with Jose. Regarding the food, we have already sent your comments to our Executive Chef. We can assure you that he will take them into consideration. We make every effort to please all our guests’ individual tastes by offering a wide choice of food at our three restaurants. However, your opinion will be an important source of information for us in order to improve our variety of dishes. We are sorry to know that there was an inconvenience with the service. We would like to mention that we are working very hard to avoid any future disturbance as it is very important to us to know that all our guests are being provided with the best service. Thank you again for your remarks and it is our hope you will give us the opportunity to better serve you in the future. Kind regards,

5
Everyone

By on Aug 6, 2019

Review comment responded on Aug 7, 2019

Dear guest, Thank you for taking the time to write a review about your vacation with us. We are very happy to know that you enjoyed your stay in our hotel. Your satisfaction is our reward; we really appreciate the time you took to provide us your positive feedback and would be happy to welcome you here again. Kind regards,

5
Families Friends

Overall amazing! The pool was the biggest plus: nice view, great snacks/drinks by bar. The pool staff are not the nicest, but everything else was amazing. Very clean spaces - the breakfast and lunch buffet were the best of the meal options. We preferred the Thai restaurant to the other two. Quiet area but so close to beach and 5th Ave. Wouldn't think twice about coming back.

By on Aug 2, 2019

Review comment responded on Aug 12, 2019

Dear guest, We would like to take this opportunity to thank you for your review and for giving us the opportunity to welcome you the past days. We are delighted to hear that you were able to take the opportunity to enjoy the variety of our food and drinks. Our executive chef will be glad to hear about your positive feedback. We are saddened to learn about the impression you had regarding the service we provide. We will consider your comment very carefully, as we always pride ourselves on our high level of service and hospitality. Where an issue is identified we strive to learn from it to keep improving as keep working relentlessly to maintain our high standards in quality and service. Indeed, our wonderful position in the heart of Playa del Carmen allows us to provide unique and recreational vacations as we are located one block from the famous 5th Avenue and one block away from the famous beach clubs Mamitas and Kool beach. We would be pleased to have you back in our hotel. Kind regards,

4
Partner Couples

I enjoyed the staff at the property. We stayed during their 1-year anniversary event which was a great experience. The resort is close to nightlife, restaurants and shopping. Loved the rooftop pool and views.

By on May 27, 2019

Review comment responded on May 28, 2019

Dear guest, We would like to take this opportunity to thank you for your kind review and for giving us the opportunity to welcoming you the past days. It is a pleasure to know that you enjoyed our one year anniversary party, we were very happy to celebrate with all our guests. Indeed, our wonderful position in the heart of Playa del Carmen allows us to provide unique and recreational vacations as we are located one block from the famous 5th Avenue and one block away from the famous beach clubs Mamitas and Kool beach. We will share your comments with our staff, positive feedbacks as yours encourages us to work harder to offer exceptional service every day. We would be happy to welcome you here again in the near future. Kind regards,

5
Friends

Amazing stay! Nice and helpful staff, great food! They have other resorts but the reef 28 is the best. All inclusive and adults only

By on May 26, 2019

Review comment responded on May 28, 2019

Dear guest, We would like to thank you for your comments; it is truly a pleasure to learn about the fantastic stay you had and we appreciate the time you took to share your experiences. We are very proud of our staff who works hard to ensure that our guests are feeling comfortable and have everything they may need for a memorable stay. When their efforts are acknowledged it makes all their work worthwhile and so we will be delighted to share your kind comments with them. We are delighted to hear that you were able to take the opportunity to enjoy the variety of our food. Our executive chef will be glad to hear about your positive feedback. It was an honor for our entire team to make of your stay a pleasant vacation; your comments are very encouraging and will be taken with great consideration. We would be thrilled if you give us the opportunity to pamper you again in the near future. Kind regards,

5
Everyone

Property was brand new. Rooms were very well appointed & spacious. Rooftop pool was fantastic. Great atmosphere.

By on Apr 24, 2019

Review comment responded on Apr 30, 2019

Dear guest, Thank you for taking the time to write a review about your vacation with us. We are very happy to read that you enjoyed your stay in our hotel. Your satisfaction is our reward; we really appreciate the time you took to provide us your positive feedback and would be happy to welcome you here again. Kind regards,

4
Everyone

By on Mar 23, 2019

Review comment responded on Apr 2, 2019

Dear guest, We would like to take this opportunity to thank you for your kind review and for giving us the opportunity to welcoming you the past days. It would be our pleasure to welcome you back to The Reef 28. Kind regards,

5
Everyone

By on Mar 1, 2019

Review comment responded on Apr 2, 2019

Dear guest, Thank you for taking the time to write a review about your vacation with us. We are very happy to know that you enjoyed your stay in our hotel. We hope to welcome you back to The Reef 28. Kind regards,

The Reef 28 - Adults Only - All Suites - with optional All Inclusive

1 Ave. Norte y Calle 28 Norte, Playa del Carmen, QROO 77720
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