The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Adults-only hotel with 3 restaurants and 2 hot tubs

VIP Access

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Where to?

Dates

July 2025

August 2025

Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas

Elite Junior Suite | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Explore the area

1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

Quinta Avenida
‪2 min walk‬
Playa del Carmen Main Beach
‪3 min walk‬
Mamitas Beach
‪3 min walk‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪59 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
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Room options

Deluxe Junior Suite, Partial Ocean View

Very good

482 sq ft
Partial ocean view
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, 2 Queen Beds

Excellent

482 sq ft
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Deluxe Junior Suite, Work & Play

482 sq ft
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Elite Junior Suite

Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Luxurious Grand Master Suite

Exceptional

1479 sq ft
Sleeps 2
1 King Bed

Deluxe Junior Suite, City View

482 sq ft
City view
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Luxurious Grand Master Suite, Partial Ocean View

1479 sq ft
Partial ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Junior Suite, 1 King Bed

Very good

482 sq ft
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Luxurious Master Suite

Exceptional

1079 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 120-room, 4.5-star hotel has 3 restaurants along with conveniences like a full-service spa and an outdoor pool.

What's nearby

Quinta Avenida - 2 min walk - 0.1 miles
Playa del Carmen Main Beach - 3 min walk - 0.2 miles
Mamitas Beach - 3 min walk - 0.2 miles
Quinta Alegría Shopping Mall - 5 min walk - 0.3 miles
Playa del Carmen Maritime Terminal - 3 min drive - 1.4 miles

Getting around

Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

‪Starbucks - ‬2 min walk
‪El Diez Parrilla Argentina - la 5ta Avenida, Playa del Carmen - ‬2 min walk
‪Ah Cacao Chocolate Café - ‬2 min walk
‪Sonora Grill - Playa del Carmen - ‬2 min walk
‪Micaela's - ‬2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Adults-only hotel with 3 restaurants and 2 hot tubs

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites features a full-service spa, an indoor pool, and an outdoor pool. If you decide to drive, there's free valet parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only hotel include a gym, 2 hot tubs, and a sauna.

Guests can expect free WiFi and 50-inch flat-screen TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include furnished balconies, iPod docks, and sitting areas. Housekeeping is available on request.

2 hot tubs are on site along with an indoor pool and an outdoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

Pool
All inclusive
Spa
Free WiFi

$234 nightly

Jul 16 - Jul 17

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

Free covered self parking on site
Free covered valet parking on site
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person
2 bars/lounges
3 restaurants
A poolside bar
Couples/private dining
Snack bar/deli

Restaurants on site

28
Asiatico
Cachito
Lobby bar
Roof 28

Things to do

18-hole adjacent golf course
2 hot tubs
Bicycle storage
Billiards/pool table
Full-service spa
Gym
Indoor pool
Outdoor pool
Sauna
Steam room
Yoga classes

Conveniences

24-hour front desk
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Business center
Meeting rooms

Outdoors

Beach towels
Pool loungers
Pool umbrellas
Rooftop terrace

Full-service spa

4 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
5 accessible parking spaces
Accessible shuttle
Elevator (48 inch wide door)
Front entrance ramp
Handrails in stairways
Pool hoist on site
Tile flooring in room
Valet for wheelchair-equipped vehicles
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk (35 inches high)
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

1 building
4 floors
At least 80% lighting from LEDs
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 2018
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Eco-friendly cleaning products used
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bathrobes
Free toiletries
Hair dryer
Rainfall showerhead
Towels provided

Entertainment

50-inch flat-screen TV with cable channels
iPod dock

Food and drink

Champagne service
Coffee/tea maker
Microwave

Air conditioning
Bulk dispensers for toiletries
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Free local calls
Iron/ironing board
LED lighting
Phone
Safe
Separate sitting area
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: USD 3.03 per accommodation, per night
Resort fee: USD 12 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: approximately USD 10 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property uses eco-friendly cleaning products

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and cash.
This property uses eco-friendly cleaning products.

Additional information about polices, regulations, and more:

Pool access available from 8:00 AM to 10:00 PM.
Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property

Reef 28 All Inclusive Adults Playa del Carmen

Reef 28 All Inclusive Adults

Reef 28 All Inclusive Adults All-inclusive property

Reef 28 All Inclusive Adults Playa del Carmen

Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen

All-inclusive property The Reef 28 All Inclusive - Adults Only

The Reef 28 All Inclusive - Adults Only Playa del Carmen

The Reef 28 All Inclusive Adults Only

Reef 28 All Suites Gourmet All Inclusive Adults

The Reef 28 All Inclusive Adults Only

The Reef 28 Inclusive

Frequently asked questions

Can I book all-inclusive rate plans at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites has all inclusive rates that come with all meals included.

How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

As of Jul 15, 2025, prices found for a 1-night stay for 2 adults at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites on Jul 16, 2025 start from $105.41, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites provides free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What can I see close to The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

This hotel is situated in Downtown Playa del Carmen, just steps from Playa del Carmen Main Beach and Quinta Avenida, and within a short walk of Mamitas Beach. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal within a short drive.

Is parking available on site at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking and bicycle parking are also available.

Is there a spa at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Okom is the hotel's spa and services include deep-tissue massages, sports massages, aromatherapy, and hydrotherapy.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites include a casino at the property?

No, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites doesn't have a casino.

Is there an indoor pool at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, this hotel has an indoor pool as well as an outdoor pool and 2 hot tubs. Guests have pool access between 8:00 AM and 10:00 PM.

What do couples enjoy most about The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

This adults-only hotel offers many amenities for couples, including Champagne service as well as an outdoor pool and a poolside bar.

Are there hot tubs at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, guests can enjoy 2 spa tubs at this hotel.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a restaurant that serves breakfast?

Yes, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites allow pets to stay free of charge?

No, pets and service animals aren't allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

The closest major airport to The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is Cozumel Intl. Airport (CZM), which is 21.6 mi away (278 minutes by car).

Can I book a room with a balcony at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, every guestroom at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites comes with a furnished balcony with some featuring ocean or city views.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

8.8

Excellent

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

2/10 Terrible

Alexis

Traveled with partner

Jun 24, 2025

I’m truly disappointed with my recent stay at The Reef 28. What was advertised as an adults-only, all-inclusive experience turned out to be frustrating and misleading. There were children on the property, despite it being promoted as adults-only. We also paid for an all-inclusive package, yet we had to jump through too many hoops just to get what we already paid for. The staff constantly pushed for upgrades and tips, which felt aggressive and uncomfortable. One of the worst parts was being lied to about an excursion—we were given false information by a staff member, which caused us to waste an entire day. That was time we couldn’t get back. To make things worse, rain and a power outage left us with no backup options or accommodations, and the staff offered little to no support during that time. All around, this was not the relaxing, luxury experience we were promised. I would not recommend this resort unless they make serious changes in honesty, service, and overall guest care

Stayed 3 nights in Jun 2025

8/10 Good

Taiya

Traveled with group

Apr 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We unfortunately had to cancel our original hotel due to no water available - so we were so glad to book with The Reef last minute! The hotel was very bougie! Staff was kind, our room was clean, and had a nice little balcony. Rooftop bar, cold pool and hot tub area was very large and bougie! Evenings were loud and bumpin! But mornings were a great time for us to relax, sunbathe and enjoy reading a book. My only complaint during our stay was that we paid for our breakfast buffet included with our stay, we ate breakfast and was unclear on directions of dining so after we ate, we left a tip and left. But got yelled after to come back by 3 people because we did not pay. It was very embarrassing. But overall, was a very nice place to stay and would definitely recommend!

Stayed 1 night in Apr 2025

10/10 Excellent

Darren James

Apr 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Apr 2025

10/10 Excellent

Linda

Traveled with partner

Apr 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing staff,great location!

Stayed 3 nights in Apr 2025

10/10 Excellent

Jaynea Lynn

Traveled with partner

Apr 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful resort. Rooftop pools, vibe and view were the best!! Very easy, safe, quick, walk to the beach. Walking around the area was safe. 5th Ave on a Saturday night was safe and fun!

Stayed 3 nights in Apr 2025

6/10 Okay

Bradley Alex

Traveled with group

Apr 10, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Great location, great rooms, bright clean, service was kinda slow, incident occurred with the all inclusive package where they demanded we pay for some drinks that were made without telling us beforehand… so watch out!!

Stayed 7 nights in Mar 2025

10/10 Excellent

Esmeralda Yesenia

Traveled with partner

Apr 10, 2025

Liked: Amenities, property conditions & facilities

Best hotel every thing was excellent

Stayed 3 nights in Apr 2025

8/10 Good

Alicia

Traveled with partner

Apr 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort was so beautiful and majority of the staff were very kind to my husband and I. The restaurants inside the resort were fantastic and convenient. My only complaint about our room is that it smelled of mildew at all times. We left our balcony doors open everyday because the smell was so strong. Though I don’t mind noise, the noise and club music outside of the hotel never stops since it’s downtown and close to the beach. Music plays until around 4am. I also felt frustrated with the amount of scammers and aggressive pop up shops lined along the street. You’re hassled for business as soon as you step out of resort. Overall, it was a good stay and experience in the hotel.

Stayed 4 nights in Mar 2025

10/10 Excellent

Rigoberto

Apr 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Reef 28 resort is located close to many amenities: the beach, Quinta Avenida, bars and restaurants shops etc. the staff is friendly everybody cares about guest. Great ambiance - The roof top is one of a kind - the food and drinks is all 5 stars quality. A gem in playa and the Mexican Riviera.

Stayed 1 night in Mar 2025

10/10 Excellent

LIUDMYLA

Apr 6, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Mar 2025

10/10 Excellent

Asmine

Apr 5, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Definitely going back.

Stayed 4 nights in Mar 2025

8/10 Good

Charles

Traveled with partner

Apr 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Noisy from adjoining bars on room facing street. Food choices limited

Stayed 7 nights in Mar 2025

10/10 Excellent

Andrea

Traveled with group

Apr 4, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

2nd time there. Beautiful stay even better than our 1st time a year ago. I wouid say the food and service is much better and the roof top pool and bar no longer seem like a dance club which is much more tasteful. Food was outstanding and cocktails and coffee were amazing. Thank you for another great experience

Stayed 5 nights in Mar 2025

10/10 Excellent

Martavius

Traveled with partner

Apr 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The entire staff was nice, accommodating and made sure my partner and I enjoyed our stay.

Stayed 3 nights in Mar 2025

10/10 Excellent

Ashante

Apr 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The amenities on the property were nice and I enjoyed the local life! I lived how the hotel was walking distance in the midst of everything!

Stayed 3 nights in Mar 2025

10/10 Excellent

Debbie

Apr 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay. But the bars below it at night were so loud we couldnt sleep until well past midnight. Enjoyed the all inclusive package and the rooftop pool

Stayed 2 nights in Mar 2025

10/10 Excellent

Chantale

Traveled with partner

Apr 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This resort is comviniently located 1 block from 5th avenue and 1 block from the beach. It has the option of being fully all inclusive which was great for the foodies who enjoy eating off resort. We opted for the breakfast to be all inclusive and enjoyed the many restaurant in the area. Quick note the restaurant on callee 38 is where it is at just a quick walk over .

Stayed 7 nights in Mar 2025

8/10 Good

Susan

Mar 31, 2025

Liked: Cleanliness

We had a pleasant stay overall, but we encountered several issues with the staff that significantly impacted our experience. There were instances where the information provided was misleading; for example, we were initially told that we could bring food from the dining area to our room. However, when we attempted to do so, we were informed it was against the rules. When we confronted the staff member who had given us that information, she claimed she didn’t understand or speak English, which felt like an evasion of responsibility. Additionally, the food choices were quite limited, and by the third day, we were already growing tired of the options available. To make matters worse, excessive noise outside at night disrupted our ability to relax. Overall, these factors detracted from what could have been a much more enjoyable experience.

Stayed 3 nights in Mar 2025

2/10 Terrible

Mario

Mar 31, 2025

Stayed 1 night in Mar 2025

10/10 Excellent

Brandi

Traveled with partner

Mar 31, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful! Recommend to anyone that wants convenience to the beach and 5th Ave. Everything you need is in walking distance. Great food, great people, great time!

Stayed 3 nights in Mar 2025

10/10 Excellent

Vanna

Mar 29, 2025

Stayed 4 nights in Mar 2025

8/10 Good

Lauren

Traveled with group

Mar 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We recently stayed at Reef 28, an all-inclusive resort that offers a great location and the intimacy of a smaller resort. It's close to the town, beach, and offers access to sister hotels. The highlight was the food, especially for a vegan like me. Brenda, the guest service manager, and the chefs were very accommodating, offering delicious vegan options at every meal. While communication with Brenda before our stay was challenging, once we connected, I was impressed with the service and variety of vegan dishes. However, the rooftop pool area had loud DJ music, making it impossible to relax. The volume was unbearably high, and despite several requests to the staff and manager to lower it, nothing changed. The DJ even responded dismissively, saying, "If they're not happy, they can go somewhere else." While we liked the music itself, it was far too loud for a relaxing environment. We ultimately wore earplugs to tolerate the noise. In conclusion, the resort’s location, food, and service were great, but the loud music and uncooperative DJ impacted our overall experience. If you're seeking a quiet, relaxing stay, this may not be the right choice.

Stayed 5 nights in Mar 2025