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Recent guest reviews

All was The guys of the roof were anazing specially mario! I want to go back soon!

Amazing and peaceful time at Reef 28. Would definitely come back again.

Best vacations Ever

Such an amazing property with a friendly staff! Very cute decor with a modern flare. The spa is also amazing, by the way!!!! The location is great too! Can’t say enough amazing things about this place!

Everything was great. Would definitely come back.

Food and Spa were great. Noise was out of control, it felt walls were made of paper. Out of 5 nights, I didn’t get to sleep or rest any of them. I got used to music being played so loud on the rooftop I had to raise volume of tv to hear or go to sleep. Every morning, close to 6 am, they moved all rooftop furnitures for about an hour to clean. I would not be able to go back to sleep for hours. I actually was looking forward to come home to get some sleep. :(

Could have allowed earlier checkin but made no effort.

Great location great amenities very friendly and great packages

Great food , Drinks and awesome staff i would definitely recommend this place to anyone looking for a nice romantic getaway or a nice girl's trip or a solo vacation . The Bartender in the lobby name is Walter, he makes the best drinks , he is super nice ,friendly .

My husband and I travel several times a year and I must say our vacation at the Reef 28 has been the most enjoyable. From the time we arrived we were greeted with a smile, a tour of the property and with the best momisosa. The professionalism and attentiveness is like none other. This is a great hotel to party or relax especially since you have access to the other two Reef sister properties. I have zero complaints about this property. Book now!!!

Very clean and very helpful staff. I will definitely come back to this hotel.

The property is beautiful and the staff was very pleasant on the property. While staying here we had the best bartender ever name Jose who was extremely pleasant every day we were here. We tipped him well daily that’s how great he was. The restaurant food on the property was horrible and it takes forever to get food on the rooftop.

1 Ave. Norte y Calle 28 Norte Playa del Carmen QROO

Hotel highlights

  • Walking distance to Quinta Avenida and Playa del Carmen Main Beach
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Downtown, The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 120-room, 4.5-star hotel has 3 restaurants along with conveniences like a full-service spa and an outdoor pool.


Dining

Enjoy dining at 28, one of 3 onsite restaurants.


Rooms

The 120 air-conditioned accommodations feature balconies or patios and afford space to spread out with sitting areas. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include iPod docks, microwaves, and coffee makers.


Property features

Built in 2018, the brand new The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive features a full-service spa, an outdoor pool, and a fitness center. If you decide to drive, there's free valet parking. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only hotel include a rooftop terrace, free WiFi in public areas, and a business center.

Room options

Deluxe Junior Suite

1 King Bed | 2 Queen Beds | Sleeps 3

Deluxe Master Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Guest reviews for The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive

Everyone (31) Couples (8) Family (2)
4
Everyone

By on Oct 16, 2020

5
Friends

All was The guys of the roof were anazing specially mario! I want to go back soon!

By , from Los Cabos Mexico on Oct 15, 2020

5
Everyone

Amazing and peaceful time at Reef 28. Would definitely come back again.

By , from New York on Sep 30, 2020

Review comment responded on Oct 2, 2020

Dear CH, We would like to take this opportunity to thank you for your kind review and for giving us the opportunity to welcoming you the past days. Your satisfaction is our reward; we really appreciate the time you took to provide us your positive feedback and would be happy to welcome you here again. Kind regards,

2
Everyone

By on Sep 15, 2020

Review comment responded on Sep 22, 2020

Dear guest, Thank you for sharing your experiences about your stay at our hotel. We are concerned to read that you experienced some inconveniences and that we were not able to meet your expectations. We would really appreciate if you could provide us more information regarding your visit so that we can follow up internally. Kind regards,

1
Everyone

By on Sep 15, 2020

Review comment responded on Sep 22, 2020

Dear guest, Thank you for sharing your experiences about your stay at our hotel. We are concerned to read that you experienced some inconveniences and that we were not able to meet your expectations. We would really appreciate if you could provide us more information regarding your visit so that we can follow up internally. Kind regards,

5
Everyone

Best vacations Ever

By on Aug 28, 2020

Review comment responded on Sep 11, 2020

Dear guest, We would like to thank you for your comments; it is truly a pleasure to learn about the fantastic stay you had and we appreciate the time you took to share your experiences. Your satisfaction is our reward; we really appreciate the time you took to provide us your positive feedback and would be happy to welcome you here again. Kind regards,

5
Friends

Such an amazing property with a friendly staff! Very cute decor with a modern flare. The spa is also amazing, by the way!!!! The location is great too! Can’t say enough amazing things about this place!

By , from rancho cucamonga, ca on Aug 13, 2020

Review comment responded on Aug 14, 2020

Dear rcrew, We would like to take this opportunity to thank you for your kind review and for giving us the opportunity to welcoming you the past days. We are glad to read that you were provided with our courteous, outstanding service. Our staff is highly committed to excellence and they sincerely will appreciate the time you have taken to recognize their efforts. They keep working relentlessly to maintain our high standards in quality and service and to provide unique experiences. We would be pleased to have you back in our hotel. Kind regards,

5
Friends

Everything was great. Would definitely come back.

By on Aug 6, 2020

Review comment responded on Aug 7, 2020

Dear guest, Thank you for taking the time to write a review about your vacation with us. We are very happy to read that you enjoyed your stay in our hotel. Your satisfaction is our reward; we really appreciate the time you took to provide us your positive feedback and would be happy to welcome you here again. Kind regards,

2
Everyone

By on Mar 13, 2020

Review comment responded on Mar 13, 2020

Dear guest, Thank you for sharing your experiences about your stay at our hotel. We are concerned to read that you experienced some inconveniences and that we were not able to meet your expectations. Regarding your review we would like to know if there was any inconvenience that took place during your stay so that we can follow up internally. Kind regards,

5
Everyone

By on Mar 5, 2020

Review comment responded on Mar 10, 2020

Dear guest, It is an enormous pleasure to know that you liked the hotel and that you got to enjoy your vacations. Your satisfaction is our reward; we really appreciate the time you took to provide us your positive feedback and would be happy to welcome you here again. Kind regards,

The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive

1 Ave. Norte y Calle 28 Norte, Playa del Carmen, QROO 77720
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