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Recent guest reviews

Great experience and service. Will return soon!

Beautiful hotel right on the nice mamitas beach, best location in Playa del Carmen. Breakfast buffet was ok it could be better. The one think that didn’t like at all was the free parking. Even though it says free our key had to be given to the valet boys and ask for it. The last day they moved my car to the underground garage just to

The day prior to our departure we spent over 15 hours calling the hotel to get an answer about the COvId teat. The staff didn’t have the answers to our questions and kept saying the would send us an email and that didn’t happen. We finally got test confirmation 3 hours prior to our departure to Mexico. Upon arrival the resort is beautiful and in the perfect location within walking distance to 5th Ave near by all restaurants. The resort discloses a $35 restore fee daily however, it’s actually a $25 resort fee plus $10 gratuity each day. Once again when we arrived we asked about our appointment for the COVID test and we were told they would let us know, never got an answer we had to keep asking until we finally got an answer 8 hours after arrival. Be aware that all inclusive does NOT include everything,the hotel does not disclose that on the website. There are no activities within the resort. Not all restaurants are open, the breakfast is very limited. The gym is not open. The staff is very friendly.

Very nice hotel, staff was wonderful. Great location, close to shops, restaurants and night life.

They didn’t help us at all it was a huge hurricane we had to stay at our hotel room the whole 4 days just about

Everything was Great! I loved that we were walking distance to so much .

Very homy, felt as home, surreal experience, staff was awesome,

Nice place - check in / front desk staff rude and not helpful

I don’t like getting charged a resort fee and not being able to use the spa without another charge of $40 us per person! Breakfasts great. Other food ok

Todo excelente, limpio, amplio, moderno, buen gusto, execlete servicio y actitud del personal. Servicio del SPA muy profesional.

Beautiful resort! Pool was very relaxing. Resort is just a block away from the shops and restaurants on 5th Ave.

1a Avenida esquina Calle 26 Playa del Carmen QROO

Hotel highlights

  • Walking distance to Quinta Avenida and Playa del Carmen Main Beach
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Downtown Playa del Carmen, Grand Hyatt Playa Del Carmen Resort is adjacent to Quinta Avenida and within a 10-minute walk of other popular attractions like Mamitas Beach Club. This 314-room, 5-star hotel has 4 outdoor pools along with a full-service spa and 2 restaurants.


Dining

Enjoy dining at the hotel's 2 onsite restaurants: Sushi "n" Raw Bar specializes in Japanese cuisine, and serves dinner; La Cocina offers relaxing ocean views. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning off right with full breakfast served for a fee.


Rooms

All of Grand Hyatt Playa Del Carmen Resort's 314 soundproofed rooms provide furnished balconies, iPod docks, and minibars. 47-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Coffee makers, ceiling fans, and laptop-compatible safes are also standard.


Property features

Guests of Grand Hyatt Playa Del Carmen Resort have access to a full-service spa, 4 outdoor pools, and a children's pool. Valet parking is available for USD 15 per day. Front-desk staff can answer questions 24/7, and assist with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this beach hotel include a 24-hour fitness center, a steam room, and free WiFi in public areas.

Room options

Room, 2 Queen Beds, Oceanfront

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds (Mini Pool)

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Partial Ocean View

1 King Bed | Sleeps 4

Guest reviews for Grand Hyatt Playa Del Carmen Resort

Everyone (40) Couples (6) Family (5)
5
Family

Great experience and service. Will return soon!

By on Jul 27, 2021

Review comment responded on Jul 29, 2021

Dear guest, Thanks for sharing your review with us! We hope you are having a great day!

4
Everyone

By on Jul 15, 2021

Review comment responded on Jul 26, 2021

Thanks for sharing your review with us and for choosing us!

5
Everyone

By on Apr 9, 2021

Review comment responded on Apr 19, 2021

Thanks for staying with us! Have a wonderful day!

4
Everyone

Beautiful hotel right on the nice mamitas beach, best location in Playa del Carmen. Breakfast buffet was ok it could be better. The one think that didn’t like at all was the free parking. Even though it says free our key had to be given to the valet boys and ask for it. The last day they moved my car to the underground garage just to

By on Mar 7, 2021

Review comment responded on Mar 8, 2021

Dear guest, Thanks for sharing your experience with us. Comments like yours allow us to keep improving to give the best service to our guests. We will pass this information to our Operations and F&B department. Have a great day!

3
Partner Couples

The day prior to our departure we spent over 15 hours calling the hotel to get an answer about the COvId teat. The staff didn’t have the answers to our questions and kept saying the would send us an email and that didn’t happen. We finally got test confirmation 3 hours prior to our departure to Mexico. Upon arrival the resort is beautiful and in the perfect location within walking distance to 5th Ave near by all restaurants. The resort discloses a $35 restore fee daily however, it’s actually a $25 resort fee plus $10 gratuity each day. Once again when we arrived we asked about our appointment for the COVID test and we were told they would let us know, never got an answer we had to keep asking until we finally got an answer 8 hours after arrival. Be aware that all inclusive does NOT include everything,the hotel does not disclose that on the website. There are no activities within the resort. Not all restaurants are open, the breakfast is very limited. The gym is not open. The staff is very friendly.

By on Jan 30, 2021

Review comment responded on Jan 31, 2021

Dear guest, We appreciate the time you take on sharing your experience. We will pass your comments to the correspondent department. Comments like your allow us to keep improving to give our guests the best experience. Have a wonderful day!

4
Friends

Very nice hotel, staff was wonderful. Great location, close to shops, restaurants and night life.

By on Jan 19, 2021

Review comment responded on Jan 20, 2021

Dear guest, Thanks for your review, we are glad to know that you had a great stay. We hope to see you soon.

4
Everyone

By on Jan 6, 2021

Review comment responded on Jan 6, 2021

Thanks for your review! Have a great day!

1
Partner Couples

They didn’t help us at all it was a huge hurricane we had to stay at our hotel room the whole 4 days just about

By on Oct 29, 2020

Review comment responded on Oct 30, 2020

Dear guest, Thank you for sharing your experience with us. It is truly unfortunate that during your stay we had hurricane Delta. We followed specific steps to ensure the wellbeing of all our guests. On this specific occasion, we offered complimentary dinner and breakfast in our Ballroom and also set up one of our meeting rooms for any of our guests that wanted to spend time there and not in their rooms. We also continuously follow strict safety measure, including social distancing. It would be great, If you could share your email with us. We would like to reach out to you to know more about your specific experience since our goal is to always take care of our guests. Best Regards, Team at Grand Hyatt Playa del Carmen

4
Family

Everything was Great! I loved that we were walking distance to so much .

By , from Chicago on Oct 26, 2020

Review comment responded on Oct 26, 2020

Dear Marizta, Thanks for your review and for choosing us for your stay! We hope we can welcome you again.

5
Everyone

Very homy, felt as home, surreal experience, staff was awesome,

By , from New York on Oct 25, 2020

Review comment responded on Oct 26, 2020

Dear Sebastian, We are glad to here you had an amazing stay! Thank you so much for taking the time to share you experience!

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