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Recent guest reviews

Nice place - check in / front desk staff rude and not helpful

I don’t like getting charged a resort fee and not being able to use the spa without another charge of $40 us per person! Breakfasts great. Other food ok

Todo excelente, limpio, amplio, moderno, buen gusto, execlete servicio y actitud del personal. Servicio del SPA muy profesional.

Beautiful resort! Pool was very relaxing. Resort is just a block away from the shops and restaurants on 5th Ave.

The staff wasn’t alert to the needs of the guests not was the wedding planner any good. For a Grand Hyatt this was possibly the lowest bar one could set in terms of service. The front desk staff at both the VIP desk and main lobby were quite good and well trained. Restaurants were basic, service levels basic, and rooms were basic, doors didn’t close well in closets, entrance to the room. Layout of the hotel was poorly planned.

I've been here before. Beautiful hotel, big rooms and bathroom. I payed for ocean view but this time I got a room on the 2nd floor and had more agave view then sew view. Was not able to see the beach or pools.

Very sleek and modern hotel. Has a very fresh and cool feel to it. Staff was quite accommodating. Poolside Drinks were great and only cost $8. Pool and Beach were both very clean. You can request a room that actually has a pool outside the room. This hotel is a very good value for the money they charge. Their are better hotels in the area but they cost way more. I was extremely pleased with my stay!

This hotel was so beautiful and I loved the layout. It made walking from your room to the pool easy. We enjoyed our swim up room. It’s also in a great location just a block away from 5th ave so you can easy shop and then head back to the hotel. Hotel staff was super nice and helpful.

1a Avenida esquina Calle 26 Playa del Carmen QROO

Hotel highlights

  • Walking distance to Quinta Avenida and Playa del Carmen Main Beach
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Downtown, Grand Hyatt Playa Del Carmen Resort is adjacent to Quinta Avenida and within a 10-minute walk of other popular attractions like Mamitas Beach Club. This 314-room, 5-star hotel has 4 outdoor pools along with a full-service spa and 3 restaurants.


Dining

Relish the international cuisine at The Grill at 1 26, one of 3 onsite restaurants, which serves dinner, or enjoy the ocean views at La Cocina. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning off right with full breakfast served for a fee.


Rooms

All 314 rooms provide furnished balconies, iPod docks, and minibars. 47-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Coffee makers, ceiling fans, and laptop-compatible safes are also standard.


Property features

Guests of Grand Hyatt Playa Del Carmen Resort have access to a full-service spa, 4 outdoor pools, and a children's pool. Valet parking is available for USD 8 per day. Front-desk staff can answer questions 24/7, and assist with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this beach hotel include a 24-hour fitness center, a steam room, and free WiFi in public areas.

Room options

Room, 2 Queen Beds, Oceanfront

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds (Plunge Pool)

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Partial Ocean View

1 King Bed | Sleeps 4

Guest reviews for Grand Hyatt Playa Del Carmen Resort

Everyone (41) Couples (5) Family (3)
2
Partner Couples

Nice place - check in / front desk staff rude and not helpful

By on Feb 17, 2020

Review comment responded on Feb 18, 2020

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

5
Everyone

By on Jan 28, 2020

Review comment responded on Jan 30, 2020

Thanks for staying with us. We appreciate your feedback! Come back soon. :)

4
Everyone

By on Jan 4, 2020

Review comment responded on Jan 10, 2020

Thanks for staying with us. We appreciate your feedback! Come back soon. :)

5
Everyone

By on Nov 27, 2019

Review comment responded on Nov 28, 2019

Thanks for staying with us. We appreciate your feedback! Come back soon. :)

4
Family

I don’t like getting charged a resort fee and not being able to use the spa without another charge of $40 us per person! Breakfasts great. Other food ok

By on Nov 14, 2019

Review comment responded on Nov 25, 2019

Thank you very much for your review. We will consider your recommendation.

5
Family

Todo excelente, limpio, amplio, moderno, buen gusto, execlete servicio y actitud del personal. Servicio del SPA muy profesional.

By on Sep 17, 2019

5
Everyone

By on Aug 25, 2019

Review comment responded on Aug 29, 2019

Thanks for staying with us. We appreciate your feedback! Come back soon. :)

5
Everyone

Beautiful resort! Pool was very relaxing. Resort is just a block away from the shops and restaurants on 5th Ave.

By on Jul 23, 2019

Review comment responded on Jul 31, 2019

Thanks for staying with us. We appreciate your feedback! Come back soon. :)

4
Everyone

By on Jul 16, 2019

Review comment responded on Jul 18, 2019

Thanks for staying with us. We appreciate your feedback! Come back soon. :)

5
Everyone

By on Jul 15, 2019

Review comment responded on Jul 18, 2019

Thanks for staying with us. We appreciate your feedback! Come back soon. :)

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