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Grand Hyatt Playa Del Carmen Resort

5.0 out of 5.0

Grand Hyatt Playa Del Carmen Resort

5.0 out of 5.0

Recent guest reviews

The staff wasn’t alert to the needs of the guests not was the wedding planner any good. For a Grand Hyatt this was possibly the lowest bar one could set in terms of service. The front desk staff at both the VIP desk and main lobby were quite good and well trained. Restaurants were basic, service levels basic, and rooms were basic, doors didn’t close well in closets, entrance to the room. Layout of the hotel was poorly planned.

I've been here before. Beautiful hotel, big rooms and bathroom. I payed for ocean view but this time I got a room on the 2nd floor and had more agave view then sew view. Was not able to see the beach or pools.

Very sleek and modern hotel. Has a very fresh and cool feel to it. Staff was quite accommodating. Poolside Drinks were great and only cost $8. Pool and Beach were both very clean. You can request a room that actually has a pool outside the room. This hotel is a very good value for the money they charge. Their are better hotels in the area but they cost way more. I was extremely pleased with my stay!

This hotel was so beautiful and I loved the layout. It made walking from your room to the pool easy. We enjoyed our swim up room. It’s also in a great location just a block away from 5th ave so you can easy shop and then head back to the hotel. Hotel staff was super nice and helpful.

Music to loud..better food options..but al i al nice

Great hotel! 3 minute walk to fifth avenue. Very convenient and tons of restaurants and shopping in that area! Also, you can take the ferry to Cozumel. Must try the spa!! Only downside of the stay was the enmourous amount of sea weed on our beach. But staff was always cleaning it out.

Amazing hotel! Great food, service, and staff! Swim up room is beautiful!

the only downside is the attached beach day club which is insanely loud during the day on the weekend.

This is a nice facility with great views of The Caribbean Sea from most everywhere. All staff were friendly and accommodating. The only problem we encountered was with the noise level of the room next door. There were several kids and they were very loud at all hours of the day and noise barrier between rooms was nill. If I go again I will go to one of the all inclusive all adult Resorts.

Upon arriving into this palatial resort I was checking us into the hotel at the lobby. My boyfriend wanted to go look at the beautiful beach and pool area because the lobby is actually stationed outside. While enjoying the view he was accosted by security that would not listen when he said lets go to the front desk my girlfriend made the reservation and is getting our room. The security guard shoved and attacked him to the point he was fearful for his life. None of the staff came to his rescue and it was quite an unfortunate event that shaped the rest of our stay which was supposed to be our first romantic vacation. The GM did not offer to do anything to make us feel better other than a free cocktail.

Amazing hotel! Amazing restaurants! I was so pleased with this hotel that I am going back. It’s more like a 5 star hotel.

The beach staff was amazing. They greeted us from the min we stepped onto the beach. They were very attentative and always checked on us.The beach staff even brought out a bday cake out to us on the beach to celebrate my birthday. Their manager was great as well she came out to check on us even though nothing was wrong. The bar staff was amazing too. And their sushi was so fresh and delicious. I did not want to leave.

1a Avenida esquina Calle 26 Playa del Carmen QROO

Hotel highlights

  • Walking distance to Quinta Avenida and Playa del Carmen Main Beach
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Gonzalo Guerrero, Grand Hyatt Playa Del Carmen Resort is adjacent to Quinta Avenida and within a 10-minute walk of other popular attractions like Mamitas Beach Club. This 314-room, 5-star hotel welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 3 restaurants.


Dining

There are multiple options for onsite dining with 3 restaurants, including The Grill at 1 26, which specializes in international cuisine and serves dinner, and La Cocina with its ocean views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning off right with full breakfast served for a fee.


Rooms

A 47-inch flat-screen TV comes with cable channels, and guests can stay connected with free WiFi and wired Internet. The bathroom offers a rainfall showerhead, hair dryers, and free toiletries. Other standard amenities include a furnished balcony, an iPod dock, and a minibar.


Property features

Guests of Grand Hyatt Playa Del Carmen Resort have access to a full-service spa, 4 outdoor pools, and a children's pool. Valet parking is offered for USD 8 per day. Front-desk staff can answer questions 24/7, and assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this beach hotel include a 24-hour fitness center, a steam room, and free WiFi in public areas.

Room options

Suite (Plunge Pool)

King 1 | Sleeps 4

Room, 1 King Bed (Swim up)

King 1 | Sleeps 3

Grand, Suite, 1 King Bed

King 1 | Sleeps 4

Club Room, 1 King Bed

King 1 | Sleeps 4

Guest reviews for Grand Hyatt Playa Del Carmen Resort

Everyone (41) Couples (5) Family (3) Friends (1)
4
Everyone

By on Jul 16, 2019

5
Everyone

By on Jul 15, 2019

5
Everyone

By on Jun 8, 2019

Review comment responded on Jun 17, 2019

Thanks for staying with us. We appreciate your feedback! Come back soon. :)

2
Partner Couples Families

The staff wasn’t alert to the needs of the guests not was the wedding planner any good. For a Grand Hyatt this was possibly the lowest bar one could set in terms of service. The front desk staff at both the VIP desk and main lobby were quite good and well trained. Restaurants were basic, service levels basic, and rooms were basic, doors didn’t close well in closets, entrance to the room. Layout of the hotel was poorly planned.

By on May 14, 2019

5
Everyone

By on May 3, 2019

Review comment responded on Jun 17, 2019

Thanks for staying with us. We appreciate your feedback!

4
Everyone

By on Apr 20, 2019

Review comment responded on Jun 17, 2019

Thanks for staying with us. We appreciate your feedback!

5
Everyone

By on Apr 14, 2019

4
Partner Couples

I've been here before. Beautiful hotel, big rooms and bathroom. I payed for ocean view but this time I got a room on the 2nd floor and had more agave view then sew view. Was not able to see the beach or pools.

By on Mar 5, 2019

5
Everyone

By , from Miami on Mar 4, 2019

5
Partner Couples

Very sleek and modern hotel. Has a very fresh and cool feel to it. Staff was quite accommodating. Poolside Drinks were great and only cost $8. Pool and Beach were both very clean. You can request a room that actually has a pool outside the room. This hotel is a very good value for the money they charge. Their are better hotels in the area but they cost way more. I was extremely pleased with my stay!

By on Feb 21, 2019

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.